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| The Call Center Handbook: The Complete Guide to Starting, Running and Impro ~ Keith Dawson R & D Keith Dawson |
| Teleselling Techniques That Close the Sale ~ Flyn L. Penoyer Amacom Flyn L. Penoyer |
| Smarter Pricing: How to capture more value in your market ("Financial Times" S.) ~ Tony. Cram Financial Times/ Prentice Hall Tony. Cram |
| Selling by Telephone: From Cold Calling to Hot Profit ("Sunday Times" Busin ~ Chris De Winter Kogan Page Ltd Chris De Winter |
| Red-hot Cold Call Selling: Prospecting Techniques That Pay Off ~ Paul S. Goldner Amacom Paul S. Goldner |
| The Call Centre Dictionary: The Complete Guide to Call Centre and Customer ~ Madeline Bodin - Keith Dawson CMP Books Madeline Bodin - Keith Dawson |
| Winning with the Caller from Hell: A Survival Guide for Doing Business on t ~ Shaun Belding ECW Press Shaun Belding |
| Managing the Demand Chain: Value Innovations for Supplier Excellence (Wiley ~ William E. Hoover - E. Eloranta - Kati Huttunen - Jan Holmstrom John Wiley & Sons Inc William E. Hoo... |
| The Complete Guide to Publicity: Maximise Visability for Your Products, Ser ~ Joe Marconi McGraw-Hill Contemporary Joe Marconi |
| Anti-spam Tool Kit ~ Charlie Scott - Mike Erwin - Paul Wolfe Osborne/McGraw-Hill,U.S. Charlie Scott - Mike Erwin - Paul W... |
| The Call Center Handbook: The Complete Guide to Starting, Running and Impro ~ Keith Dawson CMP Keith Dawson |
| Winning with the Caller from Hell: A Survival Guide for Doing Business on t ~ Shaun Belding ECW Press Shaun Belding |
| Governing Telecommunications and the New Information Society in Europe ~ Edward Elgar Publishing Ltd |
| Better Business by Phone: A Guide to Effective Telebusiness Management (Ich ~ Valerie O'Dea Purdue University Press Valerie O'Dea |
| Designing the Best Call Center for Your Business, 2nd Edition: A Complete G ~ Brendan B. Read CMP Brendan B. Read |
| A Practical Guide to Call Center Technology: Select the Right Systems for T ~ Andrew Waite CMP Andrew Waite |
| Telesales ~ Stephan Schiffman Adams Media Corporation Stephan Schiffman |
| The Complete Guide to Customer Support: How to Turn Technical Assistance in ~ Joe Fleischer - Brendan B. Read R & D Joe Fleischer - Brendan B. Read |
| How to Conduct Telephone Surveys: How to Conduct Telephone Interviews: v. 4 ~ Linda B. Bourque - Eve P. Fielder Sage Publications, Inc Linda B. Bourque - Eve P. Fielder |
| Successful Telephone Selling: How to Make Sales and Hit Targets Using the T ~ Richard Hession How To Books Ltd Richard Hession |
| Why Crm Doesn't Work: How to Win by Letting Customers Manage the Relationship ~ Frederick Newell Bloomberg Press Frederick Newell |
| The Call Centre Dictionary: The Complete Guide to Call Centre and Customer ~ Madeline Bodin - Keith Dawson CMP Books Madeline Bodin - Keith Dawson |
| Small Business Websites that Work: Get online to grow your company: Get Onl ~ Sean McManus Prentice Hall Sean McManus |
| Superior Customer Value in the New Economy: Concepts and Cases: 0 ~ William C. Johnson St Lucie Press William C. Johnson |
| Spam Wars: Our Last Best Chance to Defeat Spammers, Scammers and Hackers ~ Danny Goodman Select Books (NY) Danny Goodman |
| Smarter Pricing: How to capture more value in your market ("Financial Times" S.) ~ Tony. Cram Financial Times/ Prentice Hall Tony. Cram |
| Customer Service and the Telephone (Business Skills Express) ~ Dennis Becker - Paula Borkum Becker Irwin Professional (USA) Dennis Becker - Paula Borkum Becker |
| The Spam Letters ~ J. Land No Starch Press,US J. Land |
| Phone Power: Increase Your Effectiveness Every Time You're on the Phone ~ Doc Morey Career Press Doc Morey |
| Word of Mouth Marketing: How Smart Companies Get People Talking ~ Andy Sernovitz Kaplan Business Andy Sernovitz |
| Call Center Management on Fast Forward: Succeeding in Today's Dynamic Custo ~ Brad Cleveland Cmp United Business Media Brad Cleveland |
| Telemarketing Basics: A Practical Guide for Professional Results (50-minute ~ Julie Freestone - Janet Brusse Crisp Publications Inc Julie Freestone - Janet Brusse |
| Selling by Phone: How to Reach and Sell to Customers in the Nineties ~ Linda Richardson McGraw-Hill Publishing Co. Linda Richardson |
| Telemarketing Success ~ Tony Wilkins Xlibris Corporation Tony Wilkins |
| Streetsmart Teleselling: The 33 Secrets ~ Jeff Slutsky NYIF Jeff Slutsky |
| Winning Telco Customers Using Marketing Databases (Telecommunications Library) ~ Robert M. Mattison Artech House Robert M. Mattison |
| ICMI's Pocket Guide to Call Center Management Teams: A Convenient, Portable ~ Brad Cleveland Call Center Press Brad Cleveland |
| How to Conduct Telephone Surveys: How to Conduct Telephone Interviews: v. 4 ~ Linda B. Bourque - Eve P. Fielder Sage Publications, Inc Linda B. Bourque - Eve P. Fielder |
| Telemarketing: La Red Como Soporte De Marketing Y Comunicacion / The Networ ~ Jose M. Alvarez Jose M. Alvarez |
| Wireless Horizon: Strategy and Competition in the Worldwide Mobile Marketplace ~ Dan Steinbock Amacom Dan Steinbock |
| Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbou ~ Brad Cleveland - Julia Mayben Call Center Press Brad Cleveland - Julia Mayben |
| Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Chan ~ Lisa M. Schwartz - Lana M. Ruffins - Natalie L. Petouhoff Prentice Hall Lisa M. Schwartz - Lana M. R... |
| ICMI's Pocket Guide to Call Center Management Teams: A Convenient, Portable ~ Brad Cleveland Call Center Press Brad Cleveland |
| Dialing for Dollars: A Complete Inside Guide into the Underworld of Telemar ~ Mike E. Shew - Michael E. Shew iUniverse.com Mike E. Shew - Michael E. Shew |
| Call Center Success-50 Min: Essential Skills for Csrs (Crisp Fifty-Minute Books) ~ Finch Crisp Publications Inc Finch |
| Superior Customer Value in the New Economy: Concepts and Cases: 0 ~ William C. Johnson St Lucie Press William C. Johnson |
| Beyond Hello ~ Jeannie Davis - Pat Landaker Now Hear This Jeannie Davis - Pat Landaker |
| Telemarketing Basics: A Practical Guide for Professional Results (50-minute ~ Julie Freestone - Janet Brusse Crisp Publications Inc Julie Freestone - Janet Brusse |
| Selling by Phone: How to Reach and Sell to Customers in the Nineties ~ Linda Richardson McGraw-Hill Publishing Co. Linda Richardson |
| Cold Calling for Women: Opening Doors and Closing Sales ~ Wendy Weiss DFD Publications Wendy Weiss |
| Telephone Tactics ~ Graham Roberts-Phelps Thorogood Graham Roberts-Phelps |
| Telephone Tactics ~ Graham Roberts-Phelps Thorogood Graham Roberts-Phelps |
| Outbound Telephone Selling: A Management Manual ~ Pat Cochrane Gower Publishing Ltd Pat Cochrane |
| Successful Telemarketing: The Complete Handbook on Managing a Profitable Te ~ Kathy Sisk McGraw-Hill Education Kathy Sisk |
| Managing the Demand Chain: Value Innovations for Supplier Excellence (Wiley ~ William E. Hoover - E. Eloranta - Kati Huttunen - Jan Holmstrom John Wiley & Sons Inc William E. Hoo... |
| Cyberstrategy: Business Strategy for Extranets, Intranets and the Internet ~ Pauline Bickerton - Matthew Bickerton - Kate Simpson-Holley Butterworth-Heinemann Ltd Pauline Bicker... |
| Top Telemarketing Techniques: Use Your Voice and Emotions to Make the Sale ~ Ellen Bendremer Career Press Ellen Bendremer |
| The Complete Guide to Customer Support: How to Turn Technical Assistance in ~ Joe Fleischer - Brendan B. Read R & D Joe Fleischer - Brendan B. Read |
| Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business): ~ Richard Feinberg - Ko de Ruyter - Lynne Benninton Purdue University Press Richard Feinberg - Ko de R... |
| Call Center Agent Retention and Turnover: The Best of Call Center Managemen ~ L. Ahearn - B. Bauer - J. B. Kerwin Call Center Press L. Ahearn - B. Bauer - J. B. Kerwin |
| Telemarketing Success ~ Tony Wilkins Xlibris Corporation Tony Wilkins |
| Slamming Spam: A Guide for System Administrators: Guide for Administrators ~ Robert Haskins - Dale Nielsen Addison Wesley Robert Haskins - Dale Nielsen |
| Dialing for Dollars: A Complete Inside Guide into the Underworld of Telemar ~ Mike E. Shew - Michael E. Shew iUniverse.com Mike E. Shew - Michael E. Shew |
| Cold Calling Techniques, 20th Anniversary Edition: That Really Work! ~ Stephan Schiffman Adams Media Corporation Stephan Schiffman |
| Cold Calling Techniques, 20th Anniversary Edition: That Really Work! ~ Stephan Schiffman Adams Media Corporation Stephan Schiffman |
| Como Hacer Telemarketing Con Exito: Tecnicas Para Aumentar Ventas Y Ganancias ~ Bob Stone Ediciones Granica SA Bob Stone |
| Designing the Best Call Center for Your Business: A Complete Guide for Loca ~ Brendan B. Read McGraw-Hill Education Brendan B. Read |
| Call Center Management on Fast Forward: Succeeding in Today's Dynamic Custo ~ Brad Cleveland Cmp United Business Media Brad Cleveland |
| Governing Telecommunications and the New Information Society in Europe ~ Edward Elgar Publishing Ltd |
| Developments in the Call Centre Industry (Routledge Studies in Business Org ~ Routledge |
| Call Center (Course ILT) ~ Course Technology Course Technology Course Technology |
| Toward a Comparative Institutional Analysis ~ Masahiko Aoki The MIT Press Masahiko Aoki |
| Call Center (Course ILT) ~ Course Technology Course Technology Course Technology |
| Toward a Comparative Institutional Analysis ~ Masahiko Aoki The MIT Press Masahiko Aoki |
| Guerrilla Teleselling: New Unconventional Weapons and Tactics to Sell When ~ Conrad Levinson - Mark S.A. Smith - Orvel Ray Wilson John Wiley & Sons Inc Conrad Levinson - Mark S.... |
| Stephan Schiffman's Telemarketing ~ Stephan Schiffman Adams Media Corporation Stephan Schiffman |
| Customer Service and the Telephone (Business Skills Express) ~ Dennis Becker - Paula Borkum Becker Irwin Professional (USA) Dennis Becker - Paula Borkum Becker |
| Selling to Anyone Over the Phone ~ Renee P Walkup - Sandra McKee Amacom Renee P Walkup - Sandra McKee |
| A Practical Guide to Call Center Technology: Select the Right Systems for T ~ Andrew Waite CMP Andrew Waite |
| Strategic Electronic Marketing ~ Brad Kleindl South Western College Publishing Brad Kleindl |
| Telemarketing Tips from a to Z: How to Make Every Call a Winner! (Crisp Fif ~ Nancy J Friedman Crisp Publications Inc Nancy J Friedman |
| Secrets Of Successful Telephone Selling ~ Robert W. Bly Holt (Henry) & Co ,U.S. Robert W. Bly |
| Word of Mouth Marketing: How Smart Companies Get People Talking ~ Andy Sernovitz Kaplan Business Andy Sernovitz |
| Successful Telemarketing: Opportunities and Techniques for Increasing Sales ~ Bob Stone - John Wyman McGraw-Hill Contemporary Bob Stone - John Wyman |
| Como Hacer Telemarketing Con Exito: Tecnicas Para Aumentar Ventas Y Ganancias ~ Bob Stone Ediciones Granica SA Bob Stone |
| Selling by Telephone: From Cold Calling to Hot Profit ("Sunday Times" Busin ~ Chris De Winter Kogan Page Ltd Chris De Winter |
| Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Chan ~ Lisa M. Schwartz - Lana M. Ruffins - Natalie L. Petouhoff Prentice Hall Lisa M. Schwartz - Lana M. R... |
| Spam Wars: Our Last Best Chance to Defeat Spammers, Scammers and Hackers ~ Danny Goodman Select Books (NY) Danny Goodman |
| Cool Brandleaders: An Insight into Britain's Coolest Brands ~ Superbrands Ltd |
| Fighting Spam for Dummies (For Dummies (Computers)) ~ John R. Levine - Margaret Levine Young - Ray Everett-Church Hungry Minds Inc,U.S. John R. Levine - M... |
| Small Business Websites that Work: Get online to grow your company: Get Onl ~ Sean McManus Prentice Hall Sean McManus |
| Fighting Spam for Dummies (For Dummies (Computers)) ~ John R. Levine - Margaret Levine Young - Ray Everett-Church Hungry Minds Inc,U.S. John R. Levine - M... |
| Phone Courtesy & C/S-50 Min (Crisp Fifty-Minute Books) ~ Finch Crisp Publications Inc Finch |
| Selling to Anyone Over the Phone ~ Renee P Walkup - Sandra McKee Amacom Renee P Walkup - Sandra McKee |
| Top Telemarketing Techniques: Use Your Voice and Emotions to Make the Sale ~ Ellen Bendremer Career Press Ellen Bendremer |
| Telesales ~ Stephan Schiffman Adams Media Corporation Stephan Schiffman |
| Phone Courtesy & C/S-50 Min (Crisp Fifty-Minute Books) ~ Finch Crisp Publications Inc Finch |
| Wireless Horizon: Strategy and Competition in the Worldwide Mobile Marketplace ~ Dan Steinbock Amacom Dan Steinbock |
| Call Center Success-50 Min: Essential Skills for Csrs (Crisp Fifty-Minute Books) ~ Finch Crisp Publications Inc Finch |
| Cold Calling Techniques: That Really Work! (Cold Calling Techniques) ~ Stephan Schiffman Adams Media Corporation Stephan Schiffman |
| Friendly Persuasion: Dynamic Telephone Sales Training and Techniques for th ~ Dan Coen Access Publishers Network Dan Coen |
| Cold Calling Techniques: That Really Work! (Cold Calling Techniques) ~ Stephan Schiffman Adams Media Corporation Stephan Schiffman |
| Guerrilla Teleselling: New Unconventional Weapons and Tactics to Sell When ~ Conrad Levinson - Mark S.A. Smith - Orvel Ray Wilson John Wiley & Sons Inc Conrad Levinson - Mark S.... |
| Secrets Of Successful Telephone Selling ~ Robert W. Bly Holt (Henry) & Co ,U.S. Robert W. Bly |
| Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business): ~ Richard Feinberg - Ko de Ruyter - Lynne Benninton Purdue University Press Richard Feinberg - Ko de R... |
| Phone Power: Increase Your Effectiveness Every Time You're on the Phone ~ Doc Morey Career Press Doc Morey |
| Cold Calling for Women: Opening Doors and Closing Sales ~ Wendy Weiss DFD Publications Wendy Weiss |
| Cold Calling Techniques That Really Work ~ Stephan Schiffman Adams Media Corporation Stephan Schiffman |
| Strategic Electronic Marketing ~ Brad Kleindl South Western College Publishing Brad Kleindl |
| Telemarketing Tips from a to Z: How to Make Every Call a Winner! (Crisp Fif ~ Nancy J Friedman Crisp Publications Inc Nancy J Friedman |
| Outbound Telephone Selling: A Management Manual ~ Pat Cochrane Gower Publishing Ltd Pat Cochrane |
| Cool Brandleaders: An Insight into Britain's Coolest Brands ~ Superbrands Ltd |
| The Spam Letters ~ J. Land No Starch Press,US J. Land |
| Winning Telco Customers Using Marketing Databases (Telecommunications Library) ~ Robert M. Mattison Artech House Robert M. Mattison |
| Slamming Spam: A Guide for System Administrators: Guide for Administrators ~ Robert Haskins - Dale Nielsen Addison Wesley Robert Haskins - Dale Nielsen |
| Developments in the Call Centre Industry (Routledge Studies in Business Org ~ Routledge |
| Complete Guide to Publicity ~ Joe Marconi NTC Publishing Group,U.S. Joe Marconi |
