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I-cons: Essential Guide to Winning and Keeping High-value Customers
Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex
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Leadership and the Customer Revolution: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality
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Surprising Secrets of Mystery Shoppers: 10 Steps to Quality Service That Keep Customers Coming Back
Quality Customer Service: How to Win with the Customer (Crisp Fifty-Minute Books)
Extraordinary Guarantees: New Way to Build Quality Throughout Your Company and Ensure Satisfaction
Ingles Atencion al Cliente/ English Customer Service
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