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Creating New Clients: Marketing and Selling Professional Services
 
 
 
I-cons: Essential Guide to Winning and Keeping High-value Customers
 
 
 
Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex
 
 
 
Learning Points: 80 Activities/Actions Call Center Excellence with Disk (Learning Points)
 
 
 
Service/Quality Solution: Using Service Management to Gain Competitive Advantage
 
 
 
AMA Handbook for Customer Satisfaction
 
 
 
Relationship Marketing: Three-Volume Set (SAGE Library in Business and Management)
 
 
 
Management: Meeting and Exceeding Customer Expectations
 
 
 
Customer Relationship Management
 
 
 
The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center (CMP Books)
 
 
 
Flying High in Travel: Complete Guide to Careers in the Travel Industry
 
 
 
Una Queja Es Un Favor: Como Utilizar Los Comentarios de Los Clientes Como Herramienta Estrategica
 
 
 
Motivating Customer Service Employees: A Hands-on Guide to Help You Improve Morale, Motivation and Productivity in Your Customer Service Department (Ichor ... Service Department (Ichor Business Books)
 
 
 
Customer Once Client Forever
 
 
 
Leadership and the Customer Revolution: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality
 
 
 
Stand-out Service: Talk Straight, Think Positive and Smile! (The Customer Service Rep's Survival Guide Series)
 
 
 
Surprising Secrets of Mystery Shoppers: 10 Steps to Quality Service That Keep Customers Coming Back
 
 
 
Quality Customer Service: How to Win with the Customer (Crisp Fifty-Minute Books)
 
 
 
Extraordinary Guarantees: New Way to Build Quality Throughout Your Company and Ensure Satisfaction
 
 
 
Ingles Atencion al Cliente/ English Customer Service
 

      1 - 200
Creating New Clients: Marketing and Selling Professional Services ~ Kevin Walker - Cliff Ferguson - Paul Denvir Thomson Learning Kevin Walker - Cliff Ferguson - Paul De...
I-cons: Essential Guide to Winning and Keeping High-value Customers ~ Ross Honeywill - Verity Byth Random House Australia Ross Honeywill - Verity Byth
Customer Satisfaction Research Management: A Comprehensive Guide to Integra ~ Derek R. Allen ASQ Quality Press Derek R. Allen
Learning Points: 80 Activities/Actions Call Center Excellence with Disk (Le ~ Garber Peter - Peter R. Garber HRD Press Garber Peter - Peter R. Garber
Service/Quality Solution: Using Service Management to Gain Competitive Advantage ~ David A. Collier Irwin Professional (USA) David A. Collier
AMA Handbook for Customer Satisfaction ~ Alan F. Dutka McGraw-Hill Contemporary Alan F. Dutka
Relationship Marketing: Three-Volume Set (SAGE Library in Business and Mana ~ Sage Publications Ltd
Management: Meeting and Exceeding Customer Expectations ~ W.Richard Plunkett - Raymond Attner South Western College Publishing W.Richard Plunkett - Raymond At...
Customer Relationship Management ~ EC-Council OSB Publisher Pte Ltd EC-Council
The Call Center Handbook: The Complete Guide to Starting, Running and Impro ~ Keith Dawson R & D Keith Dawson
Flying High in Travel: Complete Guide to Careers in the Travel Industry ~ Karen Rubin John Wiley & Sons Inc Karen Rubin
Una Queja Es Un Favor: Como Utilizar Los Comentarios de Los Clientes Como H ~ Janelle Barlon - Claas Moller - Janelle Barlow Grupo Editorial Norma Janelle Barlon - Claas Moller -...
Motivating Customer Service Employees: A Hands-on Guide to Help You Improve ~ Leslie Hansen Harps Purdue University Press Leslie Hansen Harps
Customer Once Client Forever ~ Richard Buckingham Jaico Publishing House Richard Buckingham
Leadership and the Customer Revolution: The Messy, Unpredictable, and Inesc ~ G. Heil - T. Parker - R. Tate Van Nostrand Reinhold G. Heil - T. Parker - R. Tate
Stand-out Service: Talk Straight, Think Positive and Smile! (The Customer S ~ Dartnell Publications - Dartnell Corp Dartnell Corporation Dartnell Publications - Dartnell Corp
Surprising Secrets of Mystery Shoppers: 10 Steps to Quality Service That Ke ~ Anne M. Obarski Word Assn Pub Anne M. Obarski
Quality Customer Service: How to Win with the Customer (Crisp Fifty-Minute ~ William B. Martin Crisp Publications Inc William B. Martin
Extraordinary Guarantees: New Way to Build Quality Throughout Your Company ~ Christopher W.L. Hart Amacom Christopher W.L. Hart
Ingles Atencion al Cliente/ English Customer Service ~ Alejandra Souto Moure Alejandra Souto Moure
Sales Secrets from Your Customers (State of the Art Selling) (State of the ~ Barry J. Farber Career Press Barry J. Farber
Call Center Agent Turnover and Retention: The Best of Call Center Managemen ~ Call Center Press
Customer Service: A Practical Approach ~ Elaine K. Harris Prentice Hall Elaine K. Harris
Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technolo ~ Aleksander Szlam - Ken Thatcher CMP Books Aleksander Szlam - Ken Thatcher
Benchmarking Staff Performance: How Staff Departments Can Enhance Their Val ~ Jac Fitz-enz Jossey Bass Wiley Jac Fitz-enz
Dining Room and Banquet Management ~ A.J. Strianese Delmar A.J. Strianese
The Process-centered Enterprise: Managing Work, People, and Technology for ~ Gabriel A. Pall - Leslie A. Kelley St Lucie Press Gabriel A. Pall - Leslie A. Kelley
Customer-centered Telecommunications Services Marketing (Artech House Telec ~ Karen G. Strouse Artech House Karen G. Strouse
Service Selling: Guide to Increasing Sales Profits in Consumer Financial Se ~ Robert G. Stemper John Wiley & Sons Inc Robert G. Stemper
Help Desk Practitioners Handbook ~ Barbara Czegel John Wiley & Sons Barbara Czegel
Improving Service Quality: Achieving High Performance in the Public and Pri ~ Michael E. Milakavich St Lucie Press Michael E. Milakavich
British Telecom Systems: A Guide to Choosing the Best Technologies and Services ~ Kerstin Peterson CMP Books Kerstin Peterson
Financial Customer Service: A Guide to Making Smarter Money Decisions ~ Hal Schaeffer John Wiley & Sons Inc Hal Schaeffer
Creating a Company for Customers: How to build and lead a market driven org ~ Malcolm Mcdonald - Martin Christopher - Simon.Dr. Knox - Adrian Payne Financial Times/ Prentice Hall...
The Customer Connection: A Business Novel That Reveals the Link to Profit a ~ Terry L. Mayfield Terry L. Mayfield
Service-Oriented Architecture (SOA): A Planning and Implementation Guide fo ~ Eric A. Marks - Michael Bell John Wiley & Sons Inc Eric A. Marks - Michael Bell
Keeping Clients Satisfied: Make Your Service Business More Successful and P ~ Robert W. Bly NYIF Robert W. Bly
Lessons in Service from Charlie Trotter ~ Edmund O. Lawler Ten Speed Press,U.S. Edmund O. Lawler
QoS: Measurement and Evaluation of Telecommunications Quality of Service ~ William C. Hardy John Wiley and Sons Ltd William C. Hardy
The Ultimate Customer Support Executive: Unleash The Power Of Your Customer ~ Philip Verghis Silicon Pr Philip Verghis
Operations Management: Meeting Customer's Demands ~ Richard J. Schonberger - Edward Knod McGraw-Hill Education Richard J. Schonberger - Edward Knod
Success at the Enquiry Desk: Successful Enquiry Answering - Every Time (The ~ Tim Owen Facet Publishing Tim Owen
Send This Jerk the Bedbug Letter: How Companies, Politicians and the Mass M ~ John Bear Ten Speed Press,U.S. John Bear
Intellectual Freedom Manual ~ Office for Intellectual Freedom ALA Editions,US Office for Intellectual Freedom
To Satisfy and Delight Your Customer: How to Manage for Customer Value ~ William J. Pardee Dorset House Publishing Co Inc.,U.S. William J. Pardee
Managing Service Level Quality: Across Wireless and Fixed Networks ~ Peter Massam John Wiley and Sons Ltd Peter Massam
How Do You Spell Customer Service?: Ca$H ~ Mike E. McGraw Mike E Mcgraw Mike E. McGraw
Call Centres and Human Resource Management: A Cross-National Perspective ~ Palgrave Macmillan
Designing the Customer-Centric Organization: A Guide to Strategy, Structure ~ Jay R. Galbraith Pfeiffer Wiley Jay R. Galbraith
Marketing Services: Competing Through Quality ~ Leonard L. Berry - A. Parasuraman The Free Press Leonard L. Berry - A. Parasuraman
The Service Profit Chain: How Leading Companies Link Profit and Growth to L ~ James L. Heskett - W. Earl Sasser Jnr - Leonard A. Schlesinger Simon & Schuster James L. Heskett - W...
Know Your Customer: New Approaches to Understanding Customer Value and Sati ~ R.B. Woodruff - Sarah F Gardial Blackwell Publishers R.B. Woodruff - Sarah F Gardial
Sustaining Knock Your Socks Off Service (Knock Your Socks Off) ~ Ron Zemke - Thomas K. Connellan Pfeiffer Wiley Ron Zemke - Thomas K. Connellan
Managing to Keep the Customer: How to Achieve and Maintain Superior Custome ~ Robert L. Desatnick - Denis H. Detzel Jossey Bass Wiley Robert L. Desatnick - Denis H. Detzel
Communicating with Customers: Service Approaches, Ethics and Impact (Hampto ~ Wendy S.Zabava- Ford Hampton Press Wendy S.Zabava- Ford
Outstanding Customer Service: The Key to Customer Loyalty (AMI How to) ~ David E. Deviney American Media Inc,US David E. Deviney
Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service ~ Ron Willingham Prentice-Hall Ron Willingham
Wkbk Econ Ed Consumers 3e ~ STAFFORD - MILLER South Western College Publishing STAFFORD - MILLER
Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Pe ~ Terry R. Bacon - Karen I. Spear Davies-Black Publishing,U.S. Terry R. Bacon - Karen I. Spear
Customer Service in Health Care: A Grassroots Approach to Creating a Cultur ~ Kristin Baird Jossey Bass Wiley Kristin Baird
Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profit ~ Keki R. Bhote Amacom Keki R. Bhote
Discovering the Soul of Service: Nine Drivers of Sustainable Business Success ~ Leonard L. Berry Free Press Leonard L. Berry
Sustaining Knock Your Socks Off Service (Knock Your Socks Off) ~ Ron Zemke - Thomas K. Connellan Pfeiffer Wiley Ron Zemke - Thomas K. Connellan
The Butterfly Customer: Capturing the Loyalty of Today's Elusive Consumer ~ Susan M. O'Dell - Joan A. Pajunen John Wiley and Sons Susan M. O'Dell - Joan A. Pajunen
How to Improve Customer Service & Increase Profits ~ Eden Rosen Xlibris Corporation Eden Rosen
GoldMine 6 for Dummies (For Dummies) ~ Joel Scott Hungry Minds Inc,U.S. Joel Scott
Attracting Customer Love ~ Chip Bell Executive Excellence Publishing Chip Bell
The Consumer-Centric Category Management: How to Increase Profits by Managi ~ ACNielsen - John Karolefski - Al Heller John Wiley & Sons Inc ACNielsen - John Karolefski - Al Helle...
Total Customer Satisfaction: A Strategic Approach (Financial Times Series) ~ Jacques Horovitz - M Jurgens Financial Times/ Prentice Hall Jacques Horovitz - M Jurgens
2000 Professional's Guide to Target Marketing ~ David W. Cottle Aspen Publishers Inc.,U.S. David W. Cottle
Involving Customers in New Service Development (Series on Technology Manage ~ Imperial College Press
Markets of One: Creating Customer-unique Value Through Mass Customization ( ~ James H. Gilmore - B. Joseph Pine II - B.J. Pine Illinois Harvard Business School Press James H. Gil...
Microsoft Dynamics CRM 3 for Dummies (For Dummies) ~ Joel Scott - David Lee Hungry Minds Inc,U.S. Joel Scott - David Lee
The Breakthrough Zone: Harnessing Consumer Creativity for Business Innovation ~ Roy Langmaid - Mac Andrews John Wiley and Sons Ltd Roy Langmaid - Mac Andrews
The Customer Comes Second: Put Your People First and Watch 'em Kick Butt ~ Hal F. Rosenbluth - Diane McFerrin Peters HarperBusiness Hal F. Rosenbluth - Diane McFerrin Peters
Services Marketing (McGraw-Hill Series in Marketing) ~ Valerie Zeithaml - Mary Bitner McGraw-Hill Education Valerie Zeithaml - Mary Bitner
See, Feel, Think, Do: The Power of Instinct in Business ~ Andy Milligan - Shaun Smith Cyan Books Andy Milligan - Shaun Smith
The Future of Retail Banking ~ Palgrave Macmillan
The Shape Shifters: Continuous Change for Competitive Advantage ((Business ~ J.L. Mariotti Van Nostrand Reinhold J.L. Mariotti
Life After the 30-Second Spot: Energize Your Brand With a Bold Mix of Alter ~ Joseph Jaffe John Wiley & Sons Inc Joseph Jaffe
Competing on Value : Bridging the gap between brand and customer value: Bri ~ Simon.Dr. Knox - Stan Maklan Financial Times/ Prentice Hall Simon.Dr. Knox - Stan Maklan
Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers ~ Stephanie G. Sherman Jossey Bass Wiley Stephanie G. Sherman
Servicio Al Cliente Para Dummies (--for Dummies.) ~ Keith Bailey - Karen Leland Norma Keith Bailey - Karen Leland
Smart Things to Know About Customers (Smart) ~ Ros Jay Capstone Publishing Ltd Ros Jay
Managing Customers for Profit: Strategies to Increase Profits and Build Loyalty ~ V. Kumar Wharton School Publishing V. Kumar
It's All About Customers!: The Perfect Way to Grow Your Customers Through M ~ John Fraser-Robinson - Pip Mosscrop Kogan Page Ltd John Fraser-Robinson - Pip Mosscrop
Customer Service: Career Success Through Customer Satisfaction (NetEffect S ~ Paul R. Timm Prentice Hall Paul R. Timm
Accelerating Customer Relationships: Using CRM and Relationship Technologies ~ Ronald S. Swift Prentice Hall Ronald S. Swift
Managing Effectively: Continuous Improvement, Customer Service, Innovation ~ James Saville - Howard Reid Pearson Education Australia James Saville - Howard Reid
Rapid Result Referrals: Practical Tips and Ideas to Increase Your Sales (Kn ~ Roy Sheppard Centre Publishing Roy Sheppard
CIM Customer Communications: Practice and Revision Kit (Practice & Revision Kit) ~ BPP Professional Education BPP Professional Education BPP Professional Education
Lean Solutions: How Companies and Customers Can Create Value and Wealth Together ~ Daniel T. Jones - James P. Womack Simon & Schuster Ltd Daniel T. Jones - James P. Womack
Working with Microsoft Dynamics CRM 3.0 ~ Mariah Snyder Microsoft Press,U.S. Mariah Snyder
The Call Centre Customer Care Pocketbook (Pocketbooks) ~ Mike Applegarth - Keith Posner Management Pocketbooks Mike Applegarth - Keith Posner
Customer Centered Six Sigma: Linking Customers, Process Improvement and Fin ~ Earl Naumann - Steven Hoisington American Society for Quality Control Earl Naumann - Steven Hoisingt...
Business Process Mapping: Improving Customer Satisfaction ~ J. Mike Jacka - Paulette J. Keller John Wiley & Sons J. Mike Jacka - Paulette J. Keller
Calming Upset Customer: Staying Effective During Unpleasant Situations (50- ~ Rebecca L. Morgan Crisp Publications Inc Rebecca L. Morgan
Rapid Result Referrals: Practical Tips and Ideas to Increase Your Sales (Kn ~ Roy Sheppard Centre Publishing Roy Sheppard
Inspiring Fabled Service: Participant's Workbook ~ Bonnie Jameson - Betsy Sanders Jossey Bass Wiley Bonnie Jameson - Betsy Sanders
Getting It Right: Creating Customer Value for Market Leadership ~ Philip Weinzimer John Wiley & Sons Inc Philip Weinzimer
Coaching Knock Your Socks Off Service (Knock Your Socks Off Series) ~ Kristin Anderson - Ron Zemke Amacom Kristin Anderson - Ron Zemke
Essential Guide to Knowledge Management, The: E-Business and CRM Applicatio ~ Amrit Tiwana Prentice Hall Amrit Tiwana
Analyzing Costs, Procedures, Processes, and Outcomes in Human Services: An ~ Brian T. Yates Sage Publications, Inc Brian T. Yates
The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer ~ Donna Cutting John Wiley & Sons Inc Donna Cutting
Customer Responsive Management (Total Quality Management) ~ Frank Davis Jr - Karl Manrodt Blackwell Publishers Frank Davis Jr - Karl Manrodt
Making Meaning: How Successful Businesses Deliver Meaningful Customer Exper ~ Steve Diller - Nathan Shedroff - Darrel Rhea New Riders Steve Diller - Nathan Shedroff - Darrel Rhea...
Contact: Customer Service In The Hospitality And Tourism Industry: Customer ~ Donald M. Davidoff Prentice Hall Donald M. Davidoff
Total Access: Giving Customers What They Want in an Anytime, Anywhere World ~ Regis McKenna Harvard Business School Press Regis McKenna
E-Commerce Logistics and Fulfillment: Delivering the Goods: From Click to Clutch ~ Deborah L. Bayles Prentice Hall Deborah L. Bayles
Marketing Services: Competing Through Quality ~ A. Pasuraman - Leonard L. Berry Free Press A. Pasuraman - Leonard L. Berry
50 Ways to Win New Customers: Fast, Simple, Inexpensive, Profitable and Pro ~ Paul R. Timm Career Press Paul R. Timm
Building Your EBay Traffic the Smart Way (Building Your Ebay Traffic the Sm ~ Sinclair Amacom Sinclair
Great Customer Service on the Telephone (The WorkSmart Series) ~ Kristin Anderson Amacom Kristin Anderson
Customer Relationship Management Essentials (Prima Development) ~ John Gosney - Thomas Boehm Prima Tech John Gosney - Thomas Boehm
Return on Customer: Creating and Maximizing Value from Your Scarcest Resource ~ Don Peppers - Martha Rogers Cyan Books Don Peppers - Martha Rogers
Product Warranty Handbook ~ Marcel Dekker Ltd
The Call Centre Dictionary: The Complete Guide to Call Centre and Customer ~ Madeline Bodin - Keith Dawson CMP Books Madeline Bodin - Keith Dawson
Signposts to Service Excellence: The African Paradigm ~ Shepherd Shonhiwa Unisa Press / Uitgewers Shepherd Shonhiwa
Wkbk Econ Ed Consumers 3e ~ STAFFORD - MILLER South Western College Publishing STAFFORD - MILLER
Winning with the Caller from Hell: A Survival Guide for Doing Business on t ~ Shaun Belding ECW Press Shaun Belding
The Future of Competition: Co-creating Unique Value with Customers ~ C.K. Prahalad - Venkat Ramaswamy Harvard Business School Press C.K. Prahalad - Venkat Ramaswamy
Customer Service Operations: The Complete Guide ~ W. Blanding Amacom W. Blanding
Keep Them Calling: Superior Service on the Telephone (Customer Service & Se ~ Sherry L. Barrett American Media Inc,US Sherry L. Barrett
Principles of Services Marketing ~ Adrian Palmer McGraw-Hill Publishing Co. Adrian Palmer
Wireless Rules: The New CRM Strategies to Reach Your Customers Anytime, Anywhere ~ Frederick Newell - Katherine Lemon McGraw-Hill Education Frederick Newell - Katherine Lemon
Client Care Techniques ~ Linda Maytum-Wilson XPL Publishing Linda Maytum-Wilson
Help Desk: WITH Online and Complete IT ~ Barbara Czegel - John Baschab Hungry Minds Inc,U.S. Barbara Czegel - John Baschab
How to Pass Customer Service: Second Level (How to Pass) ~ Terry Johnson LCCI Examinations Board Terry Johnson
Customer Community: Unleashing the Power of Your Customer Base (Jossey-Bass ~ D. Banks - Kim Daus Jossey Bass Wiley D. Banks - Kim Daus
Best Practice Guide for Customer Service Professionals ~ Stephanie Edwards Customer 1st International Stephanie Edwards
It's Not My Department ~ Peter Glen Warner Books Peter Glen
Electronic Customer Relationship Management (Advances in Management Informa ~ M.E. Sharpe
Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, ~ Jeffrey Gitomer Prentice Hall Jeffrey Gitomer
IT Services: Costs, Metrics, Benchmarking and Marketing: Costs, Metrics, Be ~ Anthony Tardugno - Thomas DiPasquale - Robert Matthews Prentice Hall Anthony Tardugno - Thomas DiPas...
CIM Coursebook 06/07 Customer Communications ~ Maggie Jones Butterworth-Heinemann Maggie Jones
Clients for Life: How Great Professionals Develop Breakthrough Relationships ~ Jagdish N. Sheth - Andrew Carl Sobel Simon & Schuster Ltd Jagdish N. Sheth - Andrew Carl Sobel
Services Marketing ~ Valarie A. Zeithaml - Mary Jo Bitner McGraw Hill Higher Education Valarie A. Zeithaml - Mary Jo Bitn...
The Invisible Customer ~ Brian Clegg Kogan Page Ltd Brian Clegg
The Complete Idiot's Guide to Winning Customer Loyalty (Complete Idiot's Gu ~ Murray Raphel - Neil Raphel - Janis S. Raye Alpha Books Murray Raphel - Neil Raphel - Janis S. Raye
New Service Development: Creating Memorable Experiences ~ Sage Publications, Inc
Building Customer-based Project Organizations ~ Jeffrey K. Pinto - Pekka J. Rouhiainen John Wiley & Sons Inc Jeffrey K. Pinto - Pekka J. Rouhiainen
Just Say Yes!: Extreme Customer Service...How to Give It!, How to Get It! ~ Philip R. Nulman Career Press Philip R. Nulman
Delivering Knock Your Socks Off Service ~ Performance Research Associates Amacom Performance Research Associates
Conversations on Customer Service And Sales: 0 (Conversations) ~ Compliation Insight Pub Co Compliation
The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next ~ Robyn Waters Portfolio Robyn Waters
Quick Response: Managing the Supply Chain to Meet Consumer Demand ~ Alan Hunter - Russell King - Bob Lowson John Wiley and Sons Ltd Alan Hunter - Russell King - Bob Low...
Customer Service Excellence (Business Skills Express) ~ Debra J. MacNeill Irwin Professional (USA) Debra J. MacNeill
Working with Difficult People ~ Muriel Solomon Prentice Hall Muriel Solomon
Customer Relationship Management: Integrating Marketing Strategy and Inform ~ William G. Zikmund - Raymond McLeod - Faye W. Gilbert John Wiley and Sons (WIE) William G. Zikmund -...
Help Desk: WITH Online and Complete IT ~ Barbara Czegel - John Baschab Hungry Minds Inc,U.S. Barbara Czegel - John Baschab
The Call Center Handbook: The Complete Guide to Starting, Running and Impro ~ Keith Dawson CMP Keith Dawson
CRM Unplugged: Releasing CRM's Strategic Value ~ Philip Bligh - Douglas Turk John Wiley & Sons Inc Philip Bligh - Douglas Turk
Building the Customer-centric Enterprise ~ Claudia Imhoff - Lisa Loftis - Jonathan G. Geiger John Wiley & Sons Claudia Imhoff - Lisa Loftis - J...
The Dynamics of Service: Reflections on the Changing Nature of Customer/pro ~ Barbara A. Gutek Jossey Bass Wiley Barbara A. Gutek
Customer Service Delivery: Research and Best Practices (The Professional Pr ~ Lawrence Fogli Pfeiffer Wiley Lawrence Fogli
Service Management and Marketing: A Customer Relationship Management Approach ~ Christian Gronroos John Wiley and Sons Ltd Christian Gronroos
Strategic Customer Care: An Evolutionary Approach to Improving Customer Car ~ Stanley A. Brown John Wiley and Sons Stanley A. Brown
Management: Meeting and Exceeding Customer Expectations ~ Warren R. Plunkett - Raymond F. Attner - Gemmy S. Allen Thomson South-Western Warren R. Plunkett - R...
Service, Service, Service (Adams Business Advisors) ~ Steven Albrecht Adams Media Corporation Steven Albrecht
Call Centers: Technology and Techniques ~ Jack A. Green South Western College Publishing Jack A. Green
Customer and Patient Care ~ Daniel Farb UniversityOfHealthCare Daniel Farb
Consumers and Services ~ Mark Gabbott - Gillian Hogg John Wiley & Sons Mark Gabbott - Gillian Hogg
Customer Inspired Quality: Looking Backward Through the Telescope (Warren B ~ James G. Shaw Jossey Bass Wiley James G. Shaw
CRM in a Week (In a Week) ~ Brian Salter - Naomi Langford-Wood Hodder Arnold H&S Brian Salter - Naomi Langford-Wood
Winning with the Caller from Hell: A Survival Guide for Doing Business on t ~ Shaun Belding ECW Press Shaun Belding
Satisfying Internal Customers First: A Practical Guide to Improving Interna ~ Richard Y. Chang - P.Keith Kelly Pfeiffer Wiley Richard Y. Chang - P.Keith Kelly
Winning Behavior: What the Smartest, Most Successful Companies Do Differently ~ Terry R. Bacon - David G. Pugh Amacom Terry R. Bacon - David G. Pugh
CRM Unplugged: Releasing CRM's Strategic Value ~ Philip Bligh - Douglas Turk John Wiley & Sons Inc Philip Bligh - Douglas Turk
Customer Service Delivery: Research and Best Practices (The Professional Pr ~ Lawrence Fogli Pfeiffer Wiley Lawrence Fogli
Customer Service (Business Masters) ~ Fred Wieserma HarperBusiness,U.S. Fred Wieserma
E-service: 24 Ways to Keep Your Customers - When the Competition Is Just a ~ Ron Zemke - Thomas K. Connellan Amacom Ron Zemke - Thomas K. Connellan
Quality Service: What Every Hospitality Manager Needs to Know ~ William B. Martin Prentice Hall William B. Martin
Gower Handbook of Customer Service ~ Gower Publishing Ltd
Seven Secrets Of Service Strategy ~ Gerry Johnson Financial Times/ Prentice Hall Gerry Johnson
Process Mastering: How to Establish and Document the Best Known Way to Do a ~ Ray W. Wilson - Paul Harsin Quality Resources Ray W. Wilson - Paul Harsin
Turning Lost Customers into Gold and the Art of Achieving Zero Defections ~ Joan Koob Cannie Amacom Joan Koob Cannie
Up Close and Personal?: Customer Relationship Marketing @ Work ~ Paul R. Gamble - Merlin Stone - Neil Woodcock - Bryan Foss Kogan Page Ltd Paul R. Gamble - Merlin St...
Best Practices in Customer Service ~ Ron Zemke - John A. Woods Amacom Ron Zemke - John A. Woods
Monitoring, Measuring and Managing Customer Service ~ Gary S. Goodman Jossey Bass Wiley Gary S. Goodman
Customer Is King: How to Exceed Their Expectations (Virgin Business Guides) ~ Robert Craven Virgin Books Robert Craven
Customer Service Over the Phone: Techniques and Technology for Handling Cus ~ Stephen Coscia CMP Stephen Coscia
Creating and Sustaining a Superior Customer Service Organization: A Book Ab ~ Jim Poisant Greenwood Press Jim Poisant
Relationship Aspect Marketing (Taking Control) ~ Jack Burke Silver Lake Publishing Jack Burke
CRM Handbook, The: A Business Guide to Customer Relationship Management (In ~ Jill Dyché Addison Wesley Jill Dyché
Successful Customer Relationship Marketing: New Thinking, New Strategies, N ~ Merlin Stone - Bryan Foss Kogan Page Ltd Merlin Stone - Bryan Foss
Managing Customers and Quality ~ Open University Worldwide
Streetwise: How Taxi Drivers Establish Customers' Trustworthiness (Russell ~ Diego Gambetta - Heather Hamill Russell Sage Foundation Diego Gambetta - Heather Hamill
Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, ~ Jeffrey Gitomer Prentice Hall Jeffrey Gitomer
Call Center Savvy: How to Position Your Call Center for the Business Challe ~ Keith Dawson CMP Keith Dawson
Measure What Matters to Customers: Using Key Predictive Indicators (KPIs) ~ Ronald J. Baker John Wiley & Sons Inc Ronald J. Baker
Inspiring Fabled Service: Participant's Workbook ~ Bonnie Jameson - Betsy Sanders Jossey Bass Wiley Bonnie Jameson - Betsy Sanders
Total Quality Management: Text, Cases and Readings ~ Joel E. Ross Kogan Page Ltd Joel E. Ross
Moving into Mass Customization: Information Systems and Management Principles ~ Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Better Business by Phone: A Guide to Effective Telebusiness Management (Ich ~ Valerie O'Dea Purdue University Press Valerie O'Dea
Relationship Marketing: Gaining Competitive Advantage Through Customer Sati ~ Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Calming Upset Customers (50-minute Series) ~ Morgan Crisp Publications Inc Morgan
Customers for Keeps: 8 Powerful Strategies to Turn Customers into Friends a ~ Lois K. Geller Roundhouse Publishing Lois K. Geller
Killer Customer Care: Five Star Service That Will Double and Triple Your Pr ~ George W. Colombo Entrepreneur Press George W. Colombo
Providing Quality Service: What Every Hospitality Service Provider Needs to Know ~ William B. Martin Prentice Hall William B. Martin
What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough ~ Anthony W. Ulwick McGraw-Hill Publishing Co. Anthony W. Ulwick
 
      201 - 400
Customer Service Training 101: Quick and Easy Techniques That Get Great Results ~ Renee Evenson Amacom Renee Evenson
Designing the Best Call Center for Your Business, 2nd Edition: A Complete G ~ Brendan B. Read CMP Brendan B. Read
Service Management and Operations ~ Cengiz Haksever - Barry Render - Roberta S. Russell - Robert G. Murdick Prentice Hall Cengiz Hakseve...
The Customer Comes Second: And Other Secrets of Exceptional Service ~ H. Rosenbluth William Morrow H. Rosenbluth
Customer Satisfaction Measurement for ISO 9000: 2000 ~ Bill Self - Greg Roche Butterworth-Heinemann Bill Self - Greg Roche
Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Sec ~ John Tschohl Best Sellers Pub John Tschohl
A Practical Guide to Call Center Technology: Select the Right Systems for T ~ Andrew Waite CMP Andrew Waite
Different Thinking: Creative Strategies for Developing the Innovative Business ~ Anja Forster - Peter Kreuz Kogan Page Ltd Anja Forster - Peter Kreuz
One Size Fits One: Building Relationships One Customer and One Employee at ~ Gary Heil John Wiley & Sons Inc Gary Heil
Agile Competitors and Virtual Organizations: Strategies for Enriching the C ~ Steven L. Goldman - R.N. Nagel - Kenneth Preiss John Wiley & Sons Inc Steven L. Goldman - R.N. Nagel...
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques ~ Lorraine L. Ukens Pfeiffer Wiley Lorraine L. Ukens
Achieving the Competitive Edge: A Practical Guide to World-Class Competition ~ Harry K. Jackson - Norman L. Frigon John Wiley & Sons Inc Harry K. Jackson - Norman L. Frigon
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques ~ Lorraine L. Ukens Pfeiffer Wiley Lorraine L. Ukens
Market-driven Management: How to Define, Develop and Deliver Customer Value ~ Frederick E. Webster John Wiley & Sons Inc Frederick E. Webster
Wow! That's What I Call Service: Stories of Great Customer Service from the ~ Don Hales - Derek Williams Ecademy Press Don Hales - Derek Williams
Attraction Marketing ~ Annie Meachem Lean Marketing Press Annie Meachem
Service Selling: Guide to Increasing Sales Profits in Consumer Financial Se ~ Robert G. Stemper John Wiley & Sons Inc Robert G. Stemper
Emotional Value: Taking Customer Service to a New Level ~ Janelle Barlow - Diana Maul Berrett-Koehler Janelle Barlow - Diana Maul
Key Account Management: Learning from supplier and customer perspectives: L ~ Malcolm McDonald - Beth Rogers Butterworth-Heinemann Malcolm McDonald - Beth Rogers
How to Deal with Difficult Customers: 10 Simple Strategies for Selling to t ~ Dave Anderson John Wiley & Sons Inc Dave Anderson
Special Edition Using Microsoft CRM (Special Edition Using) ~ Laura Brown - John Gravely QUE Laura Brown - John Gravely
S/NVQ Level 2 Customer Service ~ Sally Bradley Heinemann Educational Publishers Sally Bradley
Customer Equity Management with Software ~ Roland T. Rust - Katherine N. Lemon - Das Narayandas Prentice Hall Roland T. Rust - Katherine N. Lem...
Driving Peak Sales Performance in Call Centers ~ Mary Murcott Call Center Press Mary Murcott
Supply Chain Management: Strategy, Planning, and Operation ~ Sunil Chopra - Peter Meindl Prentice Hall Sunil Chopra - Peter Meindl
Keeping Customers ("Harvard Business Review" Paperback) ~ John J. Sviokla - Benson P. Shapiro Harvard Business School Press John J. Sviokla - Benson P. Shapir...
Strategic Database Marketing: The Masterplan for Starting and Managing a Pr ~ Arthur M. Hughes McGraw-Hill Publishing Co. Arthur M. Hughes
The Big Book of Customer Service Training Games: Quick,Fun Activities for A ~ Peggy Carlaw - Vasudha Kathleen Deming McGraw-Hill Publishing Co. Peggy Carlaw - Vasudha Kathleen De...
Service-Oriented Architecture (SOA): A Planning and Implementation Guide fo ~ Eric A. Marks - Michael Bell John Wiley & Sons Inc Eric A. Marks - Michael Bell
The Nordstrom Way: The Inside Story of America's Number 1 Customer Service ~ Robert Spector - Patrick D. McCarthy John Wiley & Sons Inc Robert Spector - Patrick D. McCarthy
Inside the Minds: Profitable Customer Relationships - CEOs from Reynolds & ~ Richard Brock - Gregory J. Hanson - Michael A. Silton Aspatore Books Richard Brock - Gregory J. Hans...
What Clients Love ~ Harry Beckwith Little, Brown & Company Harry Beckwith
McGivern:The Practice of Market _p2: An Introduction ~ Yvonne Mcgivern Financial Times/ Prentice Hall Yvonne Mcgivern
The Company That Breathes: Every Job Has a Customer ~ Peter Hartz Springer-Verlag Berlin and Heidelberg GmbH & Co. K Peter Hartz
The Complete Guide to Customer Support: How to Turn Technical Assistance in ~ Joe Fleischer - Brendan B. Read R & D Joe Fleischer - Brendan B. Read
Customer Relationship Management: Integrating Marketing Strategy and Inform ~ William G. Zikmund - Raymond McLeod - Faye W. Gilbert John Wiley and Sons (WIE) William G. Zikmund -...
The Complete Customer Service Model Letter and Memo Book ~ Michael Ramundo Prentice-Hall Michael Ramundo
Customer Is CEO ~ Forler Massnick Amacom Forler Massnick
What Customers Value Most: How to Achieve Business Transformation by Focusi ~ Stanley A. Brown John Wiley and Sons Stanley A. Brown
Customer Relationship Management ~ William G. Zikmund John Wiley and Sons (WIE) William G. Zikmund
Upset Citizens & Customers: How to Deal With the Angry, Difficult Demanding ~ Donald W. Slowik Evergreen Pr Donald W. Slowik
Contagious Customer Care ~ Nicky Frisby - Ian Chakravorty - Alison Lawrence Go MAD Books Nicky Frisby - Ian Chakravorty - Aliso...
The Call Center Handbook: The Complete Guide to Starting, Running, and Impr ~ Keith Dawson CMP Keith Dawson
Marketing: Connecting with Customers ~ Gilbert Harrell - Gary L. Frazier Prentice Hall Gilbert Harrell - Gary L. Frazier
12 Steps to Success Through Service ~ Barrie Hopson - Mike Scally Management Books 2000 Ltd Barrie Hopson - Mike Scally
CRM at the Speed of Light: Essential Customer Strategies for the 21st Century ~ Paul Greenberg McGraw-Hill Publishing Co. Paul Greenberg
Customer Relationship Management: Perspectives from the Market Place ~ Simon Knox - Stan Maklan - Adrian Payne - Joe Peppard - Lynette Ryals Butterworth-Heinemann Simon Kn...
Salon Dialogue for Successful Results ~ Lee Hoffman Delmar Lee Hoffman
Successful Global Account Management: Key Strategies and Tools for Managing ~ Nick Speare - Kevin Wilson - Samuel J. Reese Kogan Page Ltd Nick Speare - Kevin Wilson - Samuel J. R...
Data-Driven Business Models ~ Alan Weber Texere Publishing,US Alan Weber
Measuring Customer Satisfaction: Hot Buttons and Other Measurement Issues ~ James Myers Butterworth-Heinemann Ltd James Myers
Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship ~ Frederick Newell Kogan Page Ltd Frederick Newell
Monitoring, Measuring and Managing Customer Service ~ Gary S. Goodman Jossey Bass Wiley Gary S. Goodman
If Service Came from the Heart: A Guide for Today's Business Owner on How t ~ Valinda Hanna PublishAmerica Valinda Hanna
Becoming a Category of One: How Extraordinary Companies Transcend Commodity ~ Joe Calloway John Wiley & Sons Inc Joe Calloway
Designing the Customer-Centric Organization: A Guide to Strategy, Structure ~ Jay R. Galbraith Pfeiffer Wiley Jay R. Galbraith
Service Quality: New Directions in Theory and Practice ~ Sage Publications, Inc
Implementing CRM: From Technology to Knowledge (Wiley Series in Information ~ David Finnegan - Leslie P. Willcocks John Wiley & Sons David Finnegan - Leslie P. Willcocks
Build Your Customer Strategy: A Guide to Creating Profitable Customer Relat ~ James G. Barnes John Wiley & Sons Inc James G. Barnes
Service Orient or Be Doomed!: How Service Orientation Will Change Your Business ~ Jason Bloomberg - Ronald Schmelzer John Wiley & Sons Inc Jason Bloomberg - Ronald Schmelzer
Handbook of CRM: Achieving Excellence through Customer Management: Achievin ~ Adrian Payne Butterworth-Heinemann Adrian Payne
Customer Loyalty: A Guide for Time Travellers ~ Sionade Robinson - Lyn Etherington Palgrave Macmillan Sionade Robinson - Lyn Etherington
The Telephone Skills Coaching Manual: 22 Sessions for Working with Individu ~ Pat Cochrane Gower Publishing Ltd Pat Cochrane
Serving Internal and External Customers ~ Anne Swartzlander Prentice Hall Anne Swartzlander
Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technolo ~ Aleksander Szlam - Ken Thatcher CMP Books Aleksander Szlam - Ken Thatcher
Voices Into Choices ~ Joiner/Oriel Inc
The New Market Leaders: Who's Winning and How in the Battle for Customers ~ Fred Wiersema Free Press Fred Wiersema
Reputation Management: Management Extra (Management Extra Complete Set) ~ Elearn Pergamon Flexible Learning Elearn
A Guide to Help Desk Concepts ~ Donna Knapp Course Technology Donna Knapp
Total Quality Service: Simplified Approach to Using the Baldridge Award Criteria ~ Sheila Kessler McGraw-Hill Education Sheila Kessler
Early Beth Shan (Strata XIX-XIII): G.M. Fitzgerald's Deep Cut on the Tell ( ~ Eliot Braun University of Pennsylvania Press Eliot Braun
Uncommon Practice: People who deliver a great brand experience ~ Financial Times/ Prentice Hall
Stop Acting Like a Seller and Start Thinking Like a Buyer: Improve Sales Ef ~ Jerry Acuff - Wally Wood John Wiley & Sons Inc Jerry Acuff - Wally Wood
Managing Customer Relationships: A Strategic Framework ~ John Wiley & Sons Inc
The Kindness Revolution: The Company-wide Culture Shift That Inspires Pheno ~ Ed Horrell Amacom Ed Horrell
Customer Care in a Week (In a Week) ~ John H. Wellemin Hodder Arnold John H. Wellemin
The Saturn Difference: Creating Customer Loyalty in Your Company ~ V. Lenz John Wiley & Sons Inc V. Lenz
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) ~ Kristin Anderson - Ron Zemke Amacom Kristin Anderson - Ron Zemke
The Winner's Attitude: Using the "Switch" Method to Change How You Deal wit ~ Jeff Gee - Val Gee McGraw Hill Higher Education Jeff Gee - Val Gee
Red Hot Customers: How to Get Them, How to Keep Them ~ Paul S. Goldner Chandler House Press,US Paul S. Goldner
Customer Tells: Delivering World-class Customer Service by Reading Your Cus ~ Marty Seldman - John Futterknecht - Ben Sorensen Kaplan Business Marty Seldman - John Futterknecht -...
ROI Selling: Increasing Revenue, Profit, and Customer Loyalty Through the 3 ~ Michael J. Nick - Kurt M. Koenig Kaplan Business Michael J. Nick - Kurt M. Koenig
Employee Management and Customer Service in the Retail Industry ~ Chris Thomas - Gary Heil John Wiley & Sons Inc Chris Thomas - Gary Heil
Trust-based Selling ~ Charles Green McGraw-Hill Publishing Co. Charles Green
Integrated Distribution Management (Business One Irwin/APICS Library of Int ~ Christopher Gopal - Harold Cypress McGraw-Hill Education Christopher Gopal - Harold Cypress
Extending the Supply Chain: How Cutting-edge Companies Bridge the Critical ~ Kenneth K. Boyer - Markham Frohlich - G. Tomas M. Hult Amacom Kenneth K. Boyer - Markham Frohlich - ...
British Telecom Systems: A Guide to Choosing the Best Technologies and Services ~ Kerstin Peterson CMP Books Kerstin Peterson
Relationship Marketing: Creating Stakeholder Value (Chartered Institute of ~ Martin Christopher - Adrian Payne - David Ballantyne Butterworth-Heinemann Martin Christopher - Adri...
Customer Acceptance of Water Main Structural Reliability ~ Nimmi Damodaran - Joanna Pratt - John Cromwell American Water Works Association Nimmi Damodaran - Jo...
Effective Practices to Select, Acquire, and Implement a Utility Cis ~ Melanie Rettie - Greg Haupt - Marcia Isbell American Water Works Association Melanie Rettie - Greg H...
The Nordstrom Way to Customer Service Excellence: A Handbook for Implementi ~ Robert Spector - Patrick D. McCarthy John Wiley & Sons Inc Robert Spector - Patrick D. McCarthy
Call Center Benchmarking: Deciding If Good Is Good Enough (Ichor Business Books) ~ Jon Anton - David Gustin Purdue University Press Jon Anton - David Gustin
SAP CRM Interview Questions, Answers, and Explanations: SAP Customer Relati ~ Scott Cameron Equity Press Scott Cameron
Supervisor's Script Book ~ Dreyfack Prentice Hall Dreyfack
Two Sides to Every Coin...the Customer Isn't Always Right! ~ Naomi Black Dnj Books Naomi Black
Creating Marketing Conversations Between Customers and Sellers ~ Alexandra MacAaron - Donna Baier-Stein South Western College Publishing Alexandra MacAaron - Donna B...
Why Crm Doesn't Work: How to Win by Letting Customers Manage the Relationship ~ Frederick Newell Bloomberg Press Frederick Newell
Complaint Management: The Heart of CRM ~ Wolfgang Seidel - Bernd Stauss Texere Publishing,US Wolfgang Seidel - Bernd Stauss
Guerrilla Marketing in 30 Days ~ Jay Conrad Levinson Entrepreneur Press Jay Conrad Levinson
Customer Relationship Management: A Strategic Imperative in the World of E- ~ PricewaterhouseCoopers John Wiley and Sons PricewaterhouseCoopers
The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference ~ Claes Fornell Palgrave MacMillan Claes Fornell
Behavioral Advantage: What the Smartest, Most Successful Companies Do Diffe ~ T. Bacon - D. Pugh Amacom T. Bacon - D. Pugh
Stakeholder Strategy: Profiting from Collaborative Business Relationships ~ Ann Svendsen Berrett-Koehler Ann Svendsen
Customer Service: Aiming for Excellence ~ Timothy P. Bonomo Trafford Publishing Timothy P. Bonomo
Market-driven Management: How to Define, Develop and Deliver Customer Value ~ Frederick E. Webster John Wiley & Sons Inc Frederick E. Webster
On Demand Computing: Technologies and Strategies (On Demand) ~ Craig Fellenstein IBM Press Craig Fellenstein
Disney Y El Arte Del Servicio Al Cliente / Be Our Guest ~ Panorama Mexico
Citizen Marketers: When People Are the Message ~ Ben McConnell - Jackie Huba Kaplan Business Ben McConnell - Jackie Huba
Net Worth: Coming Battle for Customer Information ~ John Hagel - Marc Singer - John Hagel III Harvard Business School Press John Hagel - Marc Singer - J...
Predicting Market Success: New Ways to Measure Customer Loyalty and Engage ~ R. Passikoff John Wiley & Sons Inc R. Passikoff
The Referral of a Lifetime: The Networking System That Produces Bottom-line ~ Tim Templeton Berrett-Koehler Tim Templeton
Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Pro ~ Sandra Vandermerwe Palgrave Macmillan Sandra Vandermerwe
Your Client's Story: Know Your Clients and the Rest Will Follow ~ Scott West - Mitch Anthony Kaplan Business Scott West - Mitch Anthony
The Service Edge: 101 Companies That Profit from Customer Care (Plume) ~ Ron Zemke Penguin Books Australia Ltd Ron Zemke
Coaching Knock Your Socks Off Service (Knock Your Socks Off Series) ~ Kristin Anderson - Ron Zemke Amacom Kristin Anderson - Ron Zemke
It's All About Service: How to Lead Your People to Care for Your Customers ~ Ray Pelletier John Wiley & Sons Inc Ray Pelletier
The CRM Project Management Handbook: Building Realistic Expectations and Ma ~ Michael Gentle Kogan Page Ltd Michael Gentle
Customer Relationship Management: A Databased Approach ~ V. Kumar - Werner Reinartz John Wiley & Sons Inc V. Kumar - Werner Reinartz
Customer Success: Beyond Customer Service to the Spirit of Enterprise Throu ~ Barry S. Farah Baron Pub. Barry S. Farah
The Outside-in Corporation ~ Barbara Bund McGraw-Hill Publishing Co. Barbara Bund
Tele-stress: Relief for Call Center Stress ~ Stephen Coscia R & D Stephen Coscia
The Call Centre Dictionary: The Complete Guide to Call Centre and Customer ~ Madeline Bodin - Keith Dawson CMP Books Madeline Bodin - Keith Dawson
Fans, Not Customers: Creating Super Growth in a No-Growth Industry ~ Vernon Hill - Vernon W. Hill II Portfolio Vernon Hill - Vernon W. Hill II
Total Relationship Marketing: Rethinking Marketing Management ~ Evert Gummesson Butterworth-Heinemann Evert Gummesson
Sun Tzu Strategies for Selling: How to Use "The Art of War" to Build Lifelo ~ Gerald A. Michaelson - Steven W. Michaelson American Media International LLC Gerald A. Michaelson - ...
The Service-dominant Logic of Marketing: Dialog, Debate, and Directions ~ M.E. Sharpe
Wow! That's What I Call Service: Stories of Great Customer Service from the ~ Don Hales - Derek Williams Ecademy Press Don Hales - Derek Williams
Customer Service: A Practical Approach ~ Elaine K. Harris Prentice Hall Elaine K. Harris
Customer-centred Enterprise: How IBM and Other World-class Companies Achiev ~ Harvey Thompson McGraw Hill Higher Education Harvey Thompson
There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 Rings of Pow ~ Joe Vitale John Wiley & Sons Inc Joe Vitale
The Must-Have Customer: 7 Steps to Winning the Customer You Haven't Got ~ Robert Gordman - Armin Brott Truman Talley Books Robert Gordman - Armin Brott
Customer Driven Health Reform ~ Douglas Emerey Texere Publishing,US Douglas Emerey
Improving Food and Beverage Performance (Hospitality Managers Pocket Book S ~ Keith Waller Butterworth-Heinemann Keith Waller
Improving Your Measurement of Customer Satisfaction: A Guide to Creating, C ~ Terry G. Vavra Society of Automotive Engineers (SAE) Terry G. Vavra
Crm - Customer Relationship Management (Users Top, 1) ~ Walter Duer M P Ediciones S.A. Walter Duer
Developing Customer Service Targets by Assessing Customer Perspectives (Aww ~ E Rambo - R Baumgartner - C Koenig IWA Publishing E Rambo - R Baumgartner - C Koenig
Effective Customer Service: Ten Steps for Technical Professions (NetEffect) ~ David L. Goetsch - Stanley B. Davis Prentice Hall David L. Goetsch - Stanley B. Davis
At Your Service: A Hands-on Guide to the Professional Dining Room ~ Culinary Institute of America Hungry Minds Inc,U.S. Culinary Institute of America
How to Measure Service Quality and Customer Satisfaction: The Informal Fiel ~ C. Chakrapani Butterworth-Heinemann Ltd C. Chakrapani
Achieving the Competitive Edge: A Practical Guide to World-Class Competition ~ Harry K. Jackson - Norman L. Frigon John Wiley & Sons Inc Harry K. Jackson - Norman L. Frigon
Researching Customer Satisfaction and Loyalty: How to Find Out What People ~ Paul Szwarc Kogan Page Ltd Paul Szwarc
Satisfaction: How Every Great Company Listens to the Voice of the Customer ~ Chris Denove - James D. Power Portfolio Chris Denove - James D. Power
Leadership and the Customer Revolution: The Messy, Unpredictable, and Inesc ~ Gary Heil - Tom Parker - Rick Tate John Wiley & Sons Inc Gary Heil - Tom Parker - Rick Tate
Winning the Service Game ~ Benjamin Schneider - David E. Bowen Harvard Business School Press Benjamin Schneider - David E. Bowe...
Understanding Consumer Behaviour (Harcourt Series in Economics) ~ "Tom" Thomson Learning "Tom"
Markets of One: Creating Customer-unique Value Through Mass Customization ( ~ James H. Gilmore - B. Joseph Pine II - B.J. Pine Illinois Harvard Business School Press James H. Gil...
Customer Loyalty Programmes and Clubs ~ Stephan A. Butscher Gower Publishing Ltd Stephan A. Butscher
Making the Client Connection: Maximizing the Power of Your Personality, Pre ~ Mitch Anthony - Gary DeMoss Kaplan Business Mitch Anthony - Gary DeMoss
Business Process Mapping: Improving Customer Satisfaction ~ J. Mike Jacka - Paulette J. Keller John Wiley & Sons J. Mike Jacka - Paulette J. Keller
Getting It Right: Creating Customer Value for Market Leadership ~ Philip Weinzimer John Wiley & Sons Inc Philip Weinzimer
The Only Thing That Matters: Bringing the Power of the Customer into Your B ~ Karl Albrecht HarperBusiness,U.S. Karl Albrecht
Scoring Points: How Tesco Continues to Win Customer Loyalty ~ Terry Hunt - Clive Humby - Timothy Phillips Kogan Page Ltd Terry Hunt - Clive Humby - Timothy Philli...
The Games Companies Play: An Insider's Guide to Surviving Politics ~ Gerald R. Griffin - Ciaran Parker Capstone Publishing Ltd Gerald R. Griffin - Ciaran Parker
Fleet Management ~ Robert P. Currie - Michelle B. Currie - George M. Keen Wandering Brothers Publishing Robert P. Curri...
Marketing for Keeps: Building Your Business by Retaining Customers ~ Carla Furlong John Wiley & Sons Inc Carla Furlong
Just Enough CRM (Just Enough Series) ~ Francoise Tourniaire Prentice Hall Francoise Tourniaire
Electronic Bill Presentment and Payment (Advanced and Emerging Communicatio ~ Kornel Terplan CRC Press Inc Kornel Terplan
Body of Truth: Leveraging What Consumers Can't or Won't Say ~ D. Hill John Wiley & Sons Inc D. Hill
Business Is the People & People Are the Business: Break One and the Other W ~ Vahe Akay iUniverse.com Vahe Akay
Capturing Customers.com: Radical Strategies for Selling and Marketing in a ~ George Columbo Career Press George Columbo
The Six Principles of Service Excellence ~ Theo Gilbert-Jamison AuthorHouse Theo Gilbert-Jamison
100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to K ~ Peter J Venison iUniverse.com Peter J Venison
Resolving Complaints for Professionals in Health Care ~ Ed.D. Leebov iUniverse.com Ed.D. Leebov
Property Management: A Customer Focused Approach (Building & Surveying) ~ Gordon Edington Palgrave Macmillan Gordon Edington
Service Orientation: Winning Strategies and Best Practices ~ Paul Allen Cambridge University Press Paul Allen
Find & Keep Customers for Your Small Business (CCH Business Owner's Toolkit) ~ Cleaver J.Y. ebrandedbooks.com,US Cleaver J.Y.
Success in Dealing with Difficult People (Business Buddies) ~ Ken Lawson Barron's Educational Series Ken Lawson
Customer Service Building Successful Skills For The Twenty-First Century ~ 3rd Edition Lucas Academic Internet Publishers Incorporated 3rd Edition Lucas
Delivering Profitable Value ~ Michael J. Lanning Perseus Books, US Michael J. Lanning
Quick Service Restaurants, Franchising, and Multi-Unit Chain Management ~ Haworth Press Inc.,U.S.
Act of Faith: 25 Golden Rules for Small Business Success ~ George Hackler Cypress Pub Group Inc George Hackler
Telephone Skills for Professionals in Health Care ~ Wendy Leebov iUniverse.com Wendy Leebov
Superior Customer Value in the New Economy: Concepts and Cases: 0 ~ William C. Johnson St Lucie Press William C. Johnson
Guanxi: Relationship Marketing in a Chinese Context ~ Y.H. Wong - T.K.P. Leung Haworth Press Inc.,U.S. Y.H. Wong - T.K.P. Leung
Managing the Customer Experience: Turning Customers into Advocates ~ Shaun Smith - Joe Wheeler Financial Times/ Prentice Hall Shaun Smith - Joe Wheeler
Service Quality: Research Perspectives (Foundations for Organizational Science) ~ Benjamin Schneider - Susan S. (Schoenberger) White Sage Publications, Inc Benjamin Schneider - Susan...
The New Market Leaders: Who's Winning and How in the Battle for Customers ~ Fred Wiersema Simon & Schuster Audio Fred Wiersema
La Mision de La Empresa ~ Karl Albrecht Ediciones Paidos Iberica Karl Albrecht
Award-winning Customer Service ~ Renee Evenson Amacom Renee Evenson
Customer Service: A How-to-Do-it Manual for Librarians (How-To-Do-It Manual ~ Suzanne Walters Neal-Schuman Publishers Inc.,U.S. Suzanne Walters
Techno Ready Marketing: How and Why Your Customers Adopt Technology ~ A. Parasuraman - Charles L. Colby Free Press A. Parasuraman - Charles L. Colby
The Power of Wow! Customer Service: How Doing What's Best for the Customer ~ Ron Morris Ron Morris Seminars Ron Morris
The New Market Leaders: Who's Winning and How in the Battle for Customers ~ Fred Wiersema Free Press Fred Wiersema
Business 2000: Customer Service - Learner Guide (Business 2000) ~ P.A. Paoli South Western College Publishing P.A. Paoli
Maximizing Callcenter Performance: 136 Innovative Ideas for Increasing Prod ~ Madeline Bodin McGraw-Hill Education Madeline Bodin
What Really Matters: Service, Leadership, People, and Values Large Print Edition ~ John, Pepper Unknown John, Pepper
Call Center Operation: Design, Operation, and Maintenance: Design, Operatio ~ Duane Sharp Digital Press Duane Sharp
Reality Sells: How to Bring Customers Back Again and Again by Marketing You ~ Andrew Corbus - Bill Guertin Wbusiness Books Andrew Corbus - Bill Guertin
The Shape Shifters: Continuous Change for Competitive Advantage ~ John L. Mariotti John Wiley & Sons John L. Mariotti
Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Ac ~ Rosanne D'Ausilio Purdue University Press Rosanne D'Ausilio
Quality from Customer Needs to Customer Satisfaction ~ Bo Bergman - Bengt Klefsjo Studentlitteratur AB,Sweden Bo Bergman - Bengt Klefsjo
Overcoming the Customer Service Syndrome: Practial Guide to Managing Custom ~ Galen R. Collins - Melissa Collins Kendall/Hunt Publishing Co ,U.S. Galen R. Collins - Melissa Colli...
Field Service Management: An Integrated Approach to Increasing Customer Sat ~ Arthur V. Hill McGraw-Hill Education Arthur V. Hill
Building Great Customer Experiences ~ Colin Shaw - John Ivens Palgrave Macmillan Colin Shaw - John Ivens
Customer Service/Home Networki (Residential Integrator's) ~ Quantum I - Delmar Learning Delmar Quantum I - Delmar Learning
Service Quality Improvement: The Customer Satisfaction Strategy for Health Care ~ Wendy Leebov EdD - Gail Scott MA iUniverse.com Wendy Leebov EdD - Gail Scott MA
Managing Customer Relationships on the Internet (International Business and ~ Elsevier Science
Become the Brand of Choice: Make Your Name a Powerful Brand...and Earn Millions! ~ Jason Hartman Hartman Media Jason Hartman
Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Th ~ Lior Arussy John Wiley & Sons Inc Lior Arussy
The Art of Selling to the Affluent: How to Attract, Service and Retain Weal ~ M. Oechsli John Wiley & Sons Inc M. Oechsli
 
      401 - 600
Complete Book of Ready-to-Use Customer Service Scripts ~ Ramundo Prentice Hall Ramundo
Meet Your Customers' Needs: Workbook No. 2 (Crisp Retailing Smarts) ~ Crisp Publications Crisp Publications Inc Crisp Publications
Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers ~ Stephanie G. Sherman Jossey Bass Wiley Stephanie G. Sherman
Closing the Sale: Workbook 7 (Crisp Retailing Smarts) ~ Crisp Publications Inc
Building the Sale (Crisp Retailing Smarts) ~ Geri McArdle Crisp Publications Inc Geri McArdle
Customer Service 101: Basic Lessons to Be Your Best ~ Renee Evenson Bull'sEye Publishing Renee Evenson
Connecting to Customers (Bpg-Other) ~ Microsoft Press Microsoft Press,U.S. Microsoft Press
Build a Continuing Relationship: 3 (Crisp Retailing Smarts) ~ Crisp Publications Crisp Publications Inc Crisp Publications
The Paradox of Excellence: How Great Performance Can Kill Your Business ~ David Mosby - Michael Weissman Pfeiffer Wiley David Mosby - Michael Weissman
Explaining Features and Benefits: 5 (Crisp Retailing Smarts) ~ Crisp Publications Inc
Profitable Customers (Professional Paperbacks Series) ~ Charles Wilson Kogan Page Ltd Charles Wilson
The Shape Shifters: Continuous Change for Competitive Advantage ~ John L. Mariotti John Wiley & Sons John L. Mariotti
Jems from Johnson: A Guide to Successful Customer Relationship Management ~ Claude Johnson iUniverse.com Claude Johnson
Blue Streak: Inside Jetblue, the Upstart That Rocked an Industry ~ Barbara S. Peterson Portfolio Barbara S. Peterson
How to Improve Quality, Compliance, Customer Service and Ethics in the Insu ~ Les Abromovitz St Lucie Press Les Abromovitz
1001 Ways to Keep Customers Coming Back ~ Donna Greiner - Theodore B. Kinni Prima Games Donna Greiner - Theodore B. Kinni
Customer Friendly: The Organizational Architecture of Service ~ James Ziegenfuss University Press of America James Ziegenfuss
Command Performance: The Art of Delivering Quality Service ("Harvard Busine ~ Harvard Business School Press
Fun Is Good: How to Create Joy & Passion in Your Workplace & Career ~ Mike Veeck - Pete Williams Rodale Press Mike Veeck - Pete Williams
Wooing Customers Back ~ John Mark Holmes Advance Mark Pub John Mark Holmes
Managing High-tech Services Using a CRM Strategy ~ Donald F. Blumberg St Lucie Press Donald F. Blumberg
The Ultimate Question ~ Frederick F. Reichheld Harvard Business School Press Frederick F. Reichheld
Customer Care Excellence: Create an Effective Customer Service Strategy (Pr ~ Sarah Cook Kogan Page Ltd Sarah Cook
Attracting Perfect Customers: The Power of Strategic Synchronicity ~ Stacey Hall - Jan Brogniez Berrett-Koehler Stacey Hall - Jan Brogniez
Breakaway: Deliver Value to Your CustomersFast!: Deliver Value to Your Cust ~ Charles L. Fred Jossey Bass Charles L. Fred
Perfect Customer Care (Perfect) ~ Ted Johns Random House Business Books Ted Johns
The Customer Relationship Management Survival Guide: Everything You Need to ~ Dick Lee - Richard A., Jr. Lee HYM Press Dick Lee - Richard A., Jr. Lee
Relationship Banking: Cross-selling the Bank's Products and Services to Mee ~ Dwight S. Ritter Irwin Professional (UK) Dwight S. Ritter
Everything Is Changing: New Ways to Gain Loyal Clients and Customers Quickly ~ John Lehman - David Bruns Zelda Wilde Publishing John Lehman - David Bruns
Service Strategy: Management moves for customer results. (Financial Times S ~ Jacques Horovitz Financial Times/ Prentice Hall Jacques Horovitz
Acquiring, Processing, and Deploying Voice of the Customer ~ M. Larry Shillito St Lucie Press M. Larry Shillito
Customer for Life: How to Turn That One-Time Buyer into a Lifetime Customer ~ Sewell - Brown Pocket Books Sewell - Brown
One: A Consumer Revolution for Business! ~ Stefan Engeseth Cyan Books Stefan Engeseth
Delighting Your Customers: Delivering Excellent Customer Service Without Br ~ Avril Owton A & C Black Publishers Ltd Avril Owton
Bag the Elephant ~ Steve Kaplan Workman Publishing Steve Kaplan
Are You Being Served Yet?: Customer Service Evolution ~ Ron Berger PublishAmerica Ron Berger
The Call Center Dictionary: The Complete Guide to Call Center and Help Desk ~ Madeline Bodin - Keith Dawson R & D Madeline Bodin - Keith Dawson
Building the Customer-centric Enterprise ~ Claudia Imhoff - Lisa Loftis - Jonathan G. Geiger John Wiley & Sons Claudia Imhoff - Lisa Loftis - J...
Planting Flowers, Pulling Weeds: Identifying Your Most Profitable Customers ~ Janet Rubio - Patrick Laughlin John Wiley & Sons Janet Rubio - Patrick Laughlin
Consumer Evolution: Nine Effective Strategies for Driving Business Growth ~ Charles Grantham - Judith Carr John Wiley & Sons Charles Grantham - Judith Carr
Infopartnering: The Ultimate Strategy for Achieving Efficient Consumer Resp ~ Andre J. Martin John Wiley & Sons Andre J. Martin
Sun Tzu Strategies for Marketing: 12 Essential Principles for Winning the W ~ Gerald A. Michaelson - Steven W. Michaelson McGraw-Hill Publishing Co. Gerald A. Michaelson - Steven...
Email Marketing ~ Jim Sterne - Anthony Priore John Wiley & Sons Jim Sterne - Anthony Priore
Building QoS into Distributed Systems: Fifth International Workshop on Qual ~ Kluwer Academic Publishers
The Real-Time Contact Center: Strategies, Tactics, and Technologies for Bui ~ Donna Fluss Amacom Donna Fluss
Customer Service and the Telephone (Business Skills Express) ~ Dennis Becker - Paula Borkum Becker Irwin Professional (USA) Dennis Becker - Paula Borkum Becker
Managing Key Clients ~ Kevin Walker - Cliff Ferguson - Paul Denvir Thomson Learning Kevin Walker - Cliff Ferguson - Paul De...
Durable Success: Empowered Management and Visionary Leadership ~ A. Ovy Lungu iUniverse.com A. Ovy Lungu
New Service Development and Innovation in the New Economy ~ Bo Edvardsson Studentlitteratur AB,Sweden Bo Edvardsson
The Service-dominant Logic of Marketing: Dialog, Debate, and Directions ~ Robert F. Lusch - Stephen L. Vargo M.E. Sharpe Robert F. Lusch - Stephen L. Vargo
The Handling Complaints Pocketbook (Management Pocketbooks) ~ Angelena Boden Management Pocketbooks Angelena Boden
Product Development for the Service Sector: Lessons from Market Leaders ~ Robert G. Cooper - Scott Edgett Perseus Books,U.S. Robert G. Cooper - Scott Edgett
Communication Customer Module 9 (Learner's Guide) (Communication 2000, Module 9) ~ Ait South-Western Educational Publishing Ait
Knock Your Socks Off Selling (Knock Your Socks Off) ~ Jeffrey Gitomer - Ron Zemke Amacom Jeffrey Gitomer - Ron Zemke
Beyond Customer Service: Keeping Customers for Life (50-minute Series) ~ Richard F. Gerson Crisp Publications Inc Richard F. Gerson
Customer Expectation Management: Success Without Exception ~ Terry Schurter - Steve Towers Meghan Kiffer Pr Terry Schurter - Steve Towers
Breakaway: Deliver Value to Your CustomersFast!: Deliver Value to Your Cust ~ Charles L. Fred Jossey Bass Charles L. Fred
Mystery Shopper's Manual 6th Edition ~ Cathy Stucker Special Interests Publishing Cathy Stucker
Competing ~ Michael E. Smith VDM Verlag Dr. Mueller e.K. Michael E. Smith
The Interdependence of Employee and Customer Satisfaction ~ Yasemin Mehmet VDM Verlag Dr. Mueller e.K. Yasemin Mehmet
Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nigh ~ Kristin Anderson - Ron Zemke Amacom Kristin Anderson - Ron Zemke
Meeting Customer Needs (CMI Open Learning Programme) ~ Ian Smith Butterworth-Heinemann Ian Smith
Foundations of a Customer-Oriented Strategy- Integration and Involvement ~ Andreas Hart VDM Verlag Dr. Mueller e.K. Andreas Hart
Exploring Direct and Customer Relationship Marketing ~ Martin Evans - Lisa O'Malley - Maurice Patterson Thomson Learning Martin Evans - Lisa O'Malley - Mau...
Bag the Elephant: How to Win and Keep Big Customers ~ Steve Kaplan Bard Press Steve Kaplan
Customer Relationship Management Systems: Roi & Results Measurement ~ Glen S. Petersen Strategic Sales Performance Glen S. Petersen
Life After the 30-Second Spot: Energize Your Brand With a Bold Mix of Alter ~ Joseph Jaffe John Wiley & Sons Inc Joseph Jaffe
Customer Relationship Maangement ~ Subhasish Das Excel Books Subhasish Das
Customer Message Management: Selling More Through Customer-Ready (American ~ Tim Riesterer South Western College Publishing Tim Riesterer
The Profitable Consumer Is Not Satisfied, But Locked in ~ Joachim Bueschken South Western Educational Publishing Joachim Bueschken
One: A Consumer Revolution for Business! ~ Stefan Engeseth Cyan Books Stefan Engeseth
Customer Satisfaction: The Other Half of Your Job (Fifty-Minute) ~ Dru Scott Crisp Publications Inc Dru Scott
Calming Upset Customers (Fifty-Minute) ~ Rebecca L. Morgan Crisp Publications Inc Rebecca L. Morgan
Managing Services Marketing: Text and Readings (The Dryden Press Series in ~ John E.G. Bateson - Douglas K. Hoffman South Western College Publishing John E.G. Bateson - Douglas ...
The Marketing Mavens ~ Noel Capon Crown Business Noel Capon
Sense and Respond: The Journey to Customer Purpose ~ Stephen Parry - Sue Barlow - Mike Faulkner Palgrave Macmillan Stephen Parry - Sue Barlow - Mike Faul...
The One to One Manager: Real-world Lessons in Customer Relationship Management ~ Martha Rogers - Don Peppers Capstone Publishing Ltd Martha Rogers - Don Peppers
Making Meaning: How Successful Businesses Deliver Meaningful Customer Exper ~ Steve Diller - Nathan Shedroff - Darrel Rhea New Riders Steve Diller - Nathan Shedroff - Darrel Rhea...
Service Quality in Academic Libraries (Information Management Policies & Se ~ Peter Hernon - Ellen Altman Ablex Publishing Corporation,U.S. Peter Hernon - Ellen Altman
Customer Service 201: Managing Your People to Be Their Best ~ Renee Evenson Bull'sEye Publishing Renee Evenson
Outside Innovation: How Your Customers Will Co-Design Your Company's Future ~ Patricia B. Seybold HarperCollins Publishers Patricia B. Seybold
Beyond Customer Service: Keeping Customers for Life (50-minute Series) ~ Richard F. Gerson Crisp Publications Inc Richard F. Gerson
Thrive!: How to Succeed in the Age of the Customer ~ Steve Towers - Mark McGregor Meghan Kiffer Pr Steve Towers - Mark McGregor
Servicio al Cliente/ Customer Service: la comunicacion y la calidad del ser ~ Renata Paz Couso Renata Paz Couso
Management Without Reservations: Leadership Principles for the Manager's Li ~ Brother Herman Zaccarelli iUniverse.com Brother Herman Zaccarelli
Nichecraft ~ Lynda Falkenstein HarperCollins Lynda Falkenstein
The Loyalty Link: How Loyal Employees Create Loyal Customers ~ Dennis McCarthy John Wiley & Sons Inc Dennis McCarthy
Achieve Sales Supremacy: Develop the 7 Skills Customers Demand of World-Cla ~ Howard Stevens - Theodore B. Kinni Adams Media Corporation Howard Stevens - Theodore B. Kinni
Managing Quality Customer Service (Fifty-Minute) ~ William B. Martin Crisp Publications Inc William B. Martin
Stop Selling, Start Partnering: The New Thinking About Finding and Keeping ~ Larry Wilson John Wiley & Sons Larry Wilson
The C.R.M. Pocketbook (The Pocketbook) ~ David Alexander Management Pocketbooks David Alexander
Damn Clients! In 90 Minutes ~ Ian Welsh Management Books 2000 Ltd Ian Welsh
Customers as Partners: Building Relationships That Last ~ Chip R. Bell Pfeiffer Wiley Chip R. Bell
Becoming a Category of One: How Extraordinary Companies Transcend Commodity ~ Joe Calloway John Wiley & Sons Inc Joe Calloway
Relationship Selling (Fell's Official Know-it-all Guide) ~ Orv Owens Frederick Fell Orv Owens
Not by the Seat of My Pants!: Leadership Lessons for the Call Center Superv ~ Anne G Nickerson iUniverse.com Anne G Nickerson
Exceptional Customer Service: Going Beyond Your Good Service to Exceed the ~ Lisa Ford - David McNair - Bill Perry Adams Media Corporation Lisa Ford - David McNair - Bill Perry
Simply Better: Winning and Keeping Customers by Delivering What Matters Most ~ Patrick Barwise - Sean Meehan Harvard Business School Press Patrick Barwise - Sean Meehan
Customer Service From the Inside Out Made Easy (Entrepreneur Made Easy) ~ Paul Levesque Entrepreneur Press Paul Levesque
Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analys ~ Bob E. Hayes McGraw-Hill Education Bob E. Hayes
Managing Knock Your Socks Off Service (Knock Your Socks Off) ~ Chip R. Bell - Ron Zemke Pfeiffer Wiley Chip R. Bell - Ron Zemke
Stakeholder Strategy: Profiting from Collaborative Business Relationships ~ Ann Svendsen Berrett-Koehler Ann Svendsen
Say the Magic Words: How to Get What You Want from the People Who Have What ~ Lynette Padwa Penguin Books Lynette Padwa
Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Sec ~ John Tschohl Best Sellers Pub John Tschohl
The Impact of Geographic Deregulation on the American Banking Industry ~ Ann B. Matasar - Joseph N. Heiney Greenwood Press Ann B. Matasar - Joseph N. Heiney
Many Thin Companies: The Change in Customer Dealings and Managers Since Sep ~ Haworth Press Inc.,U.S.
Manual De Supervision Del Centro De Contacto Con Clientes/ the Customer Cal ~ Michael D. Trotter Panorama Mexico Michael D. Trotter
Killer Web Content: Make the Sale, Deliver the Service, Build the Brand ~ Gerry McGovern A & C Black Publishers Ltd Gerry McGovern
Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer ~ Carl Sewell - Paul B. Brown Currency Carl Sewell - Paul B. Brown
Relationship Selling (Fell's Official Know-it-all Guide) ~ Orv Owens Frederick Fell Orv Owens
Service Leadership: The Quest for Competitive Advantage ~ Svafa Grönfeldt - Judith B. (Banks) Strother Sage Publications, Inc Svafa Grönfeldt - Judith B. (B...
Call Centers: Technology and Techniques (Cram 101) ~ Lady Green Academic Internet Publishers Incorporated Lady Green
Managing Quality Customer Service (Fifty-Minute) ~ William B. Martin Crisp Publications Inc William B. Martin
Talk is Cheap: Promoting Your Business Through Word of Mouth Advertising ~ Godfrey Harris - Gregrey J. Harris Americas Group Godfrey Harris - Gregrey J. Harris
Customer Relationship Management ~ Francis Buttle Butterworth-Heinemann Francis Buttle
Lessons Learned: Service: Lessons Learned ~ Jim Williamson Compendium Publishing & Communications Jim Williamson
The World of Customer Service (Cram101 Textbook Outlines) ~ Odgers Academic Internet Publishers Incorporated Odgers
The Art of Celebrity Service ~ Eric Wilder iUniverse.com Eric Wilder
Customer-Centered Growth: Five Proven Strategies for Building Competitive A ~ Richard Whiteley - Diane Hessan Perseus Books,U.S. Richard Whiteley - Diane Hessan
Are Your Customers Being Served?: How to Boost Profits by Delivering Except ~ Pauline Rowson Rowmark Ltd Pauline Rowson
Clickstream Data Warehousing ~ Mark Sweiger - Mark R. Madsen - Jimmy Langston - Howard Lombard John Wiley & Sons Inc Mark Sweiger -...
What Customers Really Want: Bridging the Gap Between What Your Company Offe ~ Scott McKain Nelson Business Scott McKain
The Lead Ladder: Turn Strangers into Clients, One Step at a Time ~ Marcus Schaller McGraw-Hill Education Marcus Schaller
Web Rules: How the Internet Is Changing the Way Consumers Make Choices ~ Tom Murphy Dearborn Trade,U.S. Tom Murphy
Customer Astonishment: 10 Secrets to World-Class Customer Care ~ Darby Checketts Robert D. Reed Publishers Darby Checketts
The Entrepreneurial Conversation: The Powerful Way to Create Mutually Benef ~ Edward G. Rogoff - Michael Corbett - Perry-Lynn Moffitt Pinnacle Books (NY) Edward G. Rogoff - Micha...
Measuring Customer Satisfaction (50-minute Series) ~ Richard F. Gerson Crisp Publications Inc Richard F. Gerson
Cheap: The Real Cost of the Global Trend for Bargains, Discounts and Consum ~ David Bosshart Kogan Page Ltd David Bosshart
Managing Customer Relationships (Cram 101) ~ Peppers and Rogers Academic Internet Publishers Incorporated Peppers and Rogers
The Relational Enterprise: Moving Beyond CRM to Maximize All Your Business ~ Kenneth Carlton-Cooper Amacom Kenneth Carlton-Cooper
Unscrewed: The Consumer's Guide to Getting What You Paid for ~ Ron Burley Ten Speed Press,U.S. Ron Burley
Just Looking Thanks!: The Straight-forward Guide to Creating Brilliant Cust ~ Alf Dunbar Trafford Publishing Alf Dunbar
Meeting Customer Needs (CMI Open Learning Programme) ~ Ian Smith Butterworth-Heinemann Ian Smith
Customer Retention in a Week (In a Week) ~ Jane Smith Hodder Arnold Jane Smith
Relationship Marketing: Dialogue and Networks in the E-Commerce Era ~ Richard J. Varey John Wiley and Sons Ltd Richard J. Varey
Creating Customer Delight: The How and Why of Customer Relationship Managem ~ Rakesh Seth - Kirti Seth Sage Publications Pvt. Ltd Rakesh Seth - Kirti Seth
Why Service Stinks...: And Exactly What to Do About It ~ T.Scott Gross Kaplan Business T.Scott Gross
101 Ways to Really Satisfy Your Customers (101 . . .) ~ Andrew Griffiths Allen & Unwin Andrew Griffiths
Building a Successful Customer-service Culture: A Guide for Library and Inf ~ Facet Publishing
Everything Is Changing: New Ways to Gain Loyal Clients and Customers Quickly ~ John Lehman - David Bruns Zelda Wilde Publishing John Lehman - David Bruns
Complete Help Desk Guide ~ Mary Lenz R & D Mary Lenz
Working in Partnership: Best Practice in Customer-Supplier Relations ~ Barrie G. Dale - Bernard Burnes Gower Publishing Ltd Barrie G. Dale - Bernard Burnes
Be Our Guest: Perfecting the Art of Customer Service ~ Disney Institute Disney Press,U.S. Disney Institute
Positively Outrageous Service: How to Delight and Astound Your Customers an ~ T.Scott Gross Kaplan Business T.Scott Gross
Golf and the Art of Customer Service ~ Robert Reiss - Michael Reiss Bear Reissource Publishing Robert Reiss - Michael Reiss
What Customers Really Want: Bridging the Gap Between What Your Company Offe ~ Scott McKain Nelson Business Scott McKain
Clients for Life: How Great Professionals Develop Breakthrough Relationships ~ Jagdish N. Sheth - Andrew Carl Sobel Simon & Schuster Ltd Jagdish N. Sheth - Andrew Carl Sobel
Supervisor's Script Book ~ Dreyfack Prentice Hall Dreyfack
Technology and Customer Service: Profitable Relationship Building (NetEffec ~ Paul R. Timm - Christopher G. Jones Prentice Hall Paul R. Timm - Christopher G. Jones
Customer Relationship Marketing: Get to Know Your Customers and Win Their L ~ Merlin Stone - Neil Woodcock - Liz Machtynger Kogan Page Ltd Merlin Stone - Neil Woodcock - Liz Mach...
Customer Service on the Internet: Building Relationships, Increasing Loyalt ~ Jim Sterne John Wiley & Sons Inc Jim Sterne
Stop Selling, Start Partnering: The New Thinking About Finding and Keeping ~ Larry Wilson John Wiley & Sons Larry Wilson
50 Min Custmr Srvc Info Age 1 (Crisp Fifty-Minute Series) ~ HABERER Course Technology HABERER
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service ~ John R. DiJulius Amacom John R. DiJulius
Customer Relationship Management: The Bottom Line to Optimizing Your ROI (N ~ Jon Anton - Natalie L. Petouhoff Prentice Hall Jon Anton - Natalie L. Petouhoff
The Management of Sales and Customer Relations: Book of Readings ~ Thomson Learning
At Your Service: Calamities, Catastrophies and Other Curiosities of Custome ~ Hal Becker John Wiley & Sons Inc Hal Becker
A Fresh Approach 2 Excellent Customer Service: You're the Doctor. . . So Fi ~ Curtis A. Cowan Cowan C. Kean Group Curtis A. Cowan
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Custo ~ Brad Cleveland Cmp United Business Media Brad Cleveland
Reality Sells: How to Bring Customers Back Again and Again by Marketing You ~ Andrew Corbus - Bill Guertin Wbusiness Books Andrew Corbus - Bill Guertin
Preventing Identity Theft in Your Business: How to Protect Your Business, C ~ Judith M. Collins John Wiley & Sons Inc Judith M. Collins
Strategic Market Relationships: From Strategy to Implementation ~ Bill Donaldson - Tom O'Toole John Wiley and Sons Ltd Bill Donaldson - Tom O'Toole
Operations Management: Providing Value in Goods and Services ~ James B. Dilworth South Western College Publishing James B. Dilworth
Harvard Business Review On Customer Relationship Management ~ 'harvard Business Review' Harvard Business School Press 'harvard Business Review'
Attraction Marketing ~ Annie Meachem Lean Marketing Press Annie Meachem
Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental C ~ Kirk Kazanjian Currency Kirk Kazanjian
Crowning the Customer: How to Become Customer-driven ~ Feargal Quinn O'Brien Press Ltd Feargal Quinn
Customer Centred Strategy_p: Thinking Strategically About Your Customers (M ~ Mark. Jenkins Financial Times/ Prentice Hall Mark. Jenkins
The Real Heroes of Business ~ Bill Fromm - Schlesinger Fromm - Len Schlesinger Doubleday Books Bill Fromm - Schlesinger Fromm - Le...
Marketing 2.0: Strategies for Closer Customer Relationships ~ Gerald Corbae - Jacob B. Jensen - Dirk Schneider Springer-Verlag Berlin and Heidelberg GmbH & Co. K ...
Healthcare Customer Service Revolution: The Growing Impact of Managed Care ~ David R. Zimmerman - Peggy Zimmerman - Charles Lund Irwin Professional (USA) David R. Zimmerman - Pe...
Fabled Service: Ordinary Acts, Extraordinary Outcomes (Warren Bennis Execut ~ Betsy Sanders Jossey Bass Wiley Betsy Sanders
Customers Are People: The Human Touch ~ J. McKean John Wiley and Sons Ltd J. McKean
Deliver Outstanding Customer Service: Gain and Retain Customers and Stay Ah ~ Susan Nash - Derek Nash How To Books Ltd Susan Nash - Derek Nash
The Relationship Edge: The Key to Strategic Influence and Selling Success ~ Jerry Acuff - Wally Wood John Wiley & Sons Inc Jerry Acuff - Wally Wood
The Golden Circle Secrets: How to Achieve Consistent Sales Success Through ~ Dale Midgley - Ben Midgley John Wiley & Sons Inc Dale Midgley - Ben Midgley
Understanding...keeping the Human Factor Alive in the digital age ~ Richard Brimble with Martin Clark Understanding & Learning Publishing Richard Brimble with Martin Cl...
Total Customer Relationship Management (Automotive Service Management) ~ Mitch Schneider Delmar Mitch Schneider
How to Measure Customer Satisfaction ~ Nigel Hill - John Brierley - Rob MacDougall Gower Publishing Ltd Nigel Hill - John Brierley - Rob Ma...
Creating a Customer-Centered Culture: Leadership in Quality, Innovation, an ~ Robin L Lawton William C. Brown Robin L Lawton
301 Great Customer Service Ideas: From America's Most Innovative Small Comp ~ Nancy Artz Inc Pub Nancy Artz
Strategies and Tools for Corporate Blogging ~ John Cass Butterworth-Heinemann John Cass
Customer Advisory Boards: A Strategic Tool for Customer Relationship Building ~ Tony Carter Haworth Press Inc.,U.S. Tony Carter
The "Manny" Ways of Customer Service ~ Manny Nowak Nowak Associates, Inc. Manny Nowak
Service! Some People Just Don't Get It ~ Trapper Woods - Todd Woods Morgan James Publishing llc Trapper Woods - Todd Woods
Perfect Customer Care (Perfect) ~ Ted Johns Random House Business Books Ted Johns
Sun Tzu Strategies for Selling: How to Use "The Art of War" to Build Lifelo ~ Gerald A. Michaelson - Steven W. Michaelson McGraw-Hill Publishing Co. Gerald A. Michaelson - Steven...
Customer Relationships: Sales ~ R. Cartwright Capstone Express Exec R. Cartwright
Dealing with the Customer from Hell: A Survival Guide ~ Shaun Belding Kogan Page Ltd Shaun Belding
Eleventh Commandment: Transforming to 'Own' Customers ~ Sandra Van Der Merwe John Wiley and Sons Ltd Sandra Van Der Merwe
Real Time: Preparing for the Age of the Never Satisfied Customer ~ Regis McKenna Harvard Business School Press Regis McKenna
Key Customers: How to Manage Them Profitably (CIM Professional Development) ~ Malcolm McDonald - Beth Rogers - Diana Woodburn Butterworth-Heinemann Ltd Malcolm McDonald - Beth Ro...
Next-Step Selling: A New Sales Approach to Create and Deliver Value for You ~ John Barker Longman John Barker
Serving the Difficult Customer: A How-to-Do-it Manual for Library Staff (Ho ~ Catherine Smith Neal-Schuman Publishers Inc.,U.S. Catherine Smith
The Connected Corporation: How Leading Companies Win Through Customer-Suppl ~ Jordan D. Lewis Simon & Schuster Ltd Jordan D. Lewis
E-Support: How Cisco Systems Saves Millions While Improving Customer Support ~ Andrew Connan - Vince Russell Cisco Press Andrew Connan - Vince Russell
Dreamweaving: The Secret to Overwhelming Your Business Competition ~ Michael Chandler Pelican Publishing Co Michael Chandler
Getting Clients, Keeping Clients (Wiley Financial Advisor) ~ Dan Richards John Wiley & Sons Inc Dan Richards
Customer Relationship Management ~ Roger Joseph Baran - Robert Galka South Western College Publishing Roger Joseph Baran - Robert Galka...
Resolve Customer Complaints ~ Melody R. Green Software Publications Melody R. Green
 
      601 - 800
Quality Customer Service Rekindling the Art of Service to Customers ~ Sharon, L. Burton Sharon L Burton Sharon, L. Burton
Service Magic: The Art of Amazing Your Customers ~ Ron Zemke - Chip Bell Kaplan Business Ron Zemke - Chip Bell
Creating Great Visitor Experiences: A Guidebook for Museums and Other Cultu ~ Stephanie Weaver Left Coast Press Inc Stephanie Weaver
Coaching in the Library: A Management Strategy for Achieving Excellence (AL ~ Ruth F. Metz ALA Editions,US Ruth F. Metz
Customer Care in a Week (In a Week) ~ John H. Wellemin Hodder Arnold John H. Wellemin
The Brand Who Cried Wolf: Deliver on Your Company's Promise and Create Cust ~ Scott Deming John Wiley & Sons Inc Scott Deming
Microsoft CRM for Dummies (For Dummies) ~ Joel Scott - Michael DeLisa Hungry Minds Inc,U.S. Joel Scott - Michael DeLisa
Telecommunications Convergence: How to Profit from the Convergence of Techn ~ Steven Shepard McGraw-Hill Education Steven Shepard
Customer Integration: The Quality Function Deployment (QFD) Leader's Guide ~ Douglas Daetz - Bill Barnard - Rick Norman John Wiley & Sons Inc Douglas Daetz - Bill Barnard - Rick...
TITLE NOT SUPPLIED ~ Andreas Muther Springer-Verlag Berlin and Heidelberg GmbH & Co. K Andreas Muther
Customers as Partners: Building Relationships That Last ~ Chip R. Bell Pfeiffer Wiley Chip R. Bell
Mind to Mind Marketing: Communicate with Your Customers and Create a 'Segme ~ Harry Alder Kogan Page Ltd Harry Alder
The Business of Listening: A Practical Guide to Effective Listening (Fifty- ~ Diana Bonet Crisp Publications Inc Diana Bonet
Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence ~ Mark Dawes - Denise Winn Human Givens Publishing Ltd Mark Dawes - Denise Winn
Operations Manual for Manufacturers' Representatives FirmsThird Edition ~ Manufac Educational Research Foundation iUniverse.com Manufac Educational Research Foundation
One to One B2B: Customer Development Strategies for the Business-to-busines ~ Don Peppers - Martha Rogers Capstone Publishing Ltd Don Peppers - Martha Rogers
Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nigh ~ Kristin Anderson - Ron Zemke Amacom Kristin Anderson - Ron Zemke
Managing Service Quality: v. 3 (Quality Management in Services) ~ Paul Chapman Publishing
Permission Marketing: Strangers into Friends into Customers ~ Seth Godin Simon & Schuster Audio Seth Godin
Many Thin Companies: The Change in Customer Dealings and Managers Since Sep ~ Haworth Press Inc.,U.S.
Adult Programs in the Library (ALA Programming Guides) (ALA Programming Guides) ~ Brett W. Lear ALA Editions,US Brett W. Lear
At Your Service: Customer Service for Multinational Companies ~ Brian Kearney Blackhall Publishing Ltd Brian Kearney
World Class IT Service Delivery ~ Peter Wheatcroft British Computer Society Peter Wheatcroft
Culinary Taste: Consumer Behaviour in the International Restaurant Sector ( ~ Donald Sloan Butterworth-Heinemann Donald Sloan
The One-to-one Future: Building Business Relationships One Customer at a Time ~ Don Peppers - Martha Rogers Piatkus Books Don Peppers - Martha Rogers
Call Center Savvy: How to Position Your Call Center for the Business Challe ~ Keith Dawson CMP Keith Dawson
Services Management: An Integrated Approach ~ Bart Van Looy - Roland Van Dierdonck - Paul Gemmel Financial Times/ Prentice Hall Bart Van Looy - Ro...
CIM Customer Communications: Passcard (Cim Passcards) ~ BPP Professional Education BPP Professional Education BPP Professional Education
Spark: Be More Innovative Through Co-creation ~ John Winsor Kaplan Business John Winsor
How to Become a Great Call Center Manager: Strategies and Solutions for the ~ Dan Coen DCD Publishing Dan Coen
Get to Know Your Customer: Workbook No. 1 (Crisp Retailing Smarts) ~ Crisp Publications Crisp Publications Inc Crisp Publications
Zingerman's Guide to Giving Great Service ~ Ari Weinzweig Hyperion Books Ari Weinzweig
101 Ways to Grow Your Business ~ Hugh Williams Lawpack Publishing Ltd Hugh Williams
Superior Customer Service: How to Keep Customers Racing Back to Your Busine ~ Dan W. Blacharski Atlantic Publishing Co Dan W. Blacharski
How to Talk to Customers: Create a Great Impression Every Time with MAGIC ~ Diane Berenbaum - Tom Larkin Jossey Bass Wiley Diane Berenbaum - Tom Larkin
Indispensable: How to Become the Company That Your Customers Can't Live Without ~ Joe Calloway John Wiley & Sons Inc Joe Calloway
Wake Up Your Call Center: Humanize Your Interaction Hub ~ Rosanne D'Ausilio Purdue University Press Rosanne D'Ausilio
Corporate Restructuring: International Best Practices - Lessons from Experience ~ World Bank
In Search of Hospitality: Theoretical Perspectives and Debates (Hospitality ~ Conrad Lashley - Alison Morrison Butterworth-Heinemann Conrad Lashley - Alison Morrison
How To Complain ~ Mel Stein Southbank Publishing Mel Stein
Customer Care (Counterpoint S.) ~ Keith Lund Career Development Group Keith Lund
On the Front Line: Organization of Work in the Information Economy (Cornell ~ Stephen J. Frenkel - Marek Korczynski - Karen Shire - May Tam Cornell University Press Stephen J. Fr...
Turn Your Customer on: 23 Ways to Motivate Employees and Make Customers Love You ~ Kevin Billingsley - Brooke Billingsley Literary Architects Kevin Billingsley - Brooke Billingsley
Build Client Relationships ~ Jordan Kelly Software Publications Jordan Kelly
S/NVQ Level 2 Customer Service ~ Sally Bradley Heinemann Educational Publishers Sally Bradley
Customers First: Assessment Bank Level 2 ~ National Extension College Trust Ltd
Relationship Marketing: Exploring relational strategies in marketing: Explo ~ John Egan Financial Times/ Prentice Hall John Egan
The World of Customer Service (Cram101 Textbook Outlines) ~ Odgers Academic Internet Publishers Incorporated Odgers
Waiting for Your Cat to Bark?: Persuading Customers When They Ignore Marketing ~ Bryan Eisenberg - Jeffrey Eisenberg - Lisa T. Davis Nelson Business an imprint of Thomas Nelson Publ...
Customer Loyalty Guaranteed Adams Business: Create, Lead, and Sustain Remar ~ Chip R. Bell - John R. Patterson Adams Media Corporation Chip R. Bell - John R. Patterson
Members for Life: Proven Service and Retention Strategies for Health-fitnes ~ Richard F. Gerson Human Kinetics Europe Ltd Richard F. Gerson
Demand Driven: 6 Steps to Building an Ecosystem of Demand for Your Business ~ Bo Manning - Chris Thorne - Bob Runge McGraw-Hill Education Bo Manning - Chris Thorne - Bob Runge
Customer Connections: New Strategies for Growth ~ Robert E. Wayland - Paul M. Cole Harvard Business School Press Robert E. Wayland - Paul M. Cole
Caring for the Customer SS3: Managing Activities (Super) ~ NEBS Management Pergamon Flexible Learning NEBS Management
Understanding Customers (CIM Student) ~ Chris Rice Butterworth-Heinemann Chris Rice
The Ten Demandments: Rules to Live by in the Age of the Demanding Consumer ~ P.Kelly Mooney McGraw-Hill Publishing Co. P.Kelly Mooney
Generating Trust in Online Business: From Theory to Practice (Communicators) ~ Magda Fusaro IQ Collectif,Canada Magda Fusaro
The Customer Loyalty Pyramid ~ Michael W. Lowenstein Greenwood Press Michael W. Lowenstein
Information Masters: Secrets of the Customer Race ~ John McKean John Wiley and Sons Ltd John McKean
Handbook of Key Customer Relationship Management (Financial Times Series) ~ Ken Burnett Financial Times/ Prentice Hall Ken Burnett
Customer Bonding: Pathway to Customer Loyalty ~ Richard Cross - Janet Smith McGraw-Hill Contemporary Richard Cross - Janet Smith
Customer Service: Serve Us America ~ Steven A. Eggland - Michael J. Britten Prentice Hall Steven A. Eggland - Michael J. Britten
Online Customer Care: Applying Today's Technology to Achieve World-class Cu ~ Michael Cusack McGraw-Hill Education Michael Cusack
The Lead Ladder: Turn Strangers into Clients, One Step at a Time ~ Marcus Schaller McGraw-Hill Education Marcus Schaller
Superior Customer Service: The PROMPT Approach to Success (Irish Management ~ Lynda Byron - Michael Quinn Oak Tree Press Lynda Byron - Michael Quinn
The Easy Step by Step Guide to Handling Confrontation (Easy Step by Step Guides) ~ Gerry Williams Rowmark Ltd Gerry Williams
The Value Profit Chain: Treat Employees Like Customers and Customers Like E ~ James L. Heskett - Earl Sasser - Leonard A. Schlesinger Free Press James L. Heskett - Earl Sasser - ...
Selling Today: Creating Customer Value ~ 9th Edition Manning and Reece Academic Internet Publishers Incorporated 9th Edition Manning and Reec...
The Engaged Customer: The New Rules of Internet Direct Marketing ~ Hans Peter Brondmo HarperBusiness Hans Peter Brondmo
Me-tailing: How to Help Your Customers Help Themselves ~ Tim Phillips Bowerdean Publishing Co Ltd Tim Phillips
Information Technology Enabled Global Customer Service ~ IGI Publishing
Service, Service, Service: The Competitive Edge ~ Marian Thomas National Press Publications,U.S. Marian Thomas
Services Marketing Management: A Strategic Perspective ~ H. Kasper - Piet Van Helsdingen - Mark Gabbott John Wiley and Sons Ltd H. Kasper - Piet Van Helsding...
Standards in the Service Industry ~ Brian Rothery Gower Publishing Ltd Brian Rothery
Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Th ~ Lior Arussy John Wiley & Sons Inc Lior Arussy
Build Client Relationships ~ Jordan Kelly Software Publications Jordan Kelly
Creating the Marketing Experience: New Strategies for Building Relationship ~ Joe Marconi South Western College Publishing Joe Marconi
Measuring and Valuing Customer Relationships: How to Develop the Measures T ~ Robert Shaw - David Reed Business Intelligence Robert Shaw - David Reed
Principles of Customer Care and Service Quality (CIM Professional Development) ~ Colin Gilligan - Laurie Young Butterworth-Heinemann Ltd Colin Gilligan - Laurie Young
The Customer Service Activity Book: 50 Activities for Inspiring Exceptional ~ Darryl S. Doane - Rose D. Sloat Amacom Darryl S. Doane - Rose D. Sloat
Free, Perfect and Now: A CEO's True Story ~ Rob Rodin Touchstone Rob Rodin
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and ~ Jeffrey J. Fox Vermilion Jeffrey J. Fox
World-Class Customer Satisfaction ~ Jonathan D. Barsky Irwin Professional (USA) Jonathan D. Barsky
Make Winning a Habit: 20 Best Practices of the World's Greatest Sales Forces ~ Rick Page McGraw Hill Higher Education Rick Page
Making Customer Satisfaction Happen: A Strategy for Delighting Customers ~ Roderick M. McNealy Kluwer Academic Publishers Roderick M. McNealy
Effective Customer Care ~ Amanda Knight Directory of Social Change Amanda Knight
The Six Principles of Service Excellence ~ Theo Gilbert-Jamison AuthorHouse Theo Gilbert-Jamison
Supply Chain Management: Strategy, Planning, and Operation ~ Sunil Chopra - Peter Meindl Prentice Hall Sunil Chopra - Peter Meindl
Customer Service Training 101: Quick and Easy Techniques That Get Great Results ~ Renee Evenson Amacom Renee Evenson
When Retail Customers Count ~ Mark Ryski AuthorHouse Mark Ryski
Consumers and Services ~ Mark Gabbott - Gillian Hogg John Wiley & Sons Mark Gabbott - Gillian Hogg
Service Leadership: The Quest for Competitive Advantage ~ Svafa Grönfeldt - Judith B. (Banks) Strother Sage Publications, Inc Svafa Grönfeldt - Judith B. (B...
How to Be a Rainmaker by Jeffrey J Fox (Nightingale Conant) ~ Jeffrrey J. Fox Nightingale Conant Jeffrrey J. Fox
Clients: What Every Lawyer Should Know ~ John Burgess John Burgess Publications John Burgess
Fabled Service: Ordinary Acts, Extraordinary Outcomes ~ Betsy Sanders Pfeiffer Betsy Sanders
Customer Service Performance Benchmarks ~ American Productivity & Quality Center
Customer Service Done Right ~ Zafira Willard Xlibris Corporation Zafira Willard
Pay Attention! I'm Your Customer ~ Ken Smith Beaver's Pond Press Ken Smith
Get More Referrals Now!: The Four Cornerstones That Turn Business Relations ~ Bill Cates McGraw-Hill Publishing Co. Bill Cates
E-CRM: Customer Management Strategies for E-Business - Improving Profitabil ~ David Reed Business Intelligence David Reed
Customer Bonding: Pathway to Customer Loyalty ~ Richard Cross - Janet Smith McGraw-Hill Contemporary Richard Cross - Janet Smith
Customer Relationship Maangement ~ Subhasish Das Excel Books Subhasish Das
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, ~ Michael Treacy - Fred Wiersema Perseus Books,U.S. Michael Treacy - Fred Wiersema
Companies Don't Succeed - People Do!: Ideas to Create Profits Through People ~ Graham Roberts-Phelps Thorogood Graham Roberts-Phelps
Behavioral Advantage: What the Smartest, Most Successful Companies Do Diffe ~ T. Bacon - D. Pugh Amacom T. Bacon - D. Pugh
Marketing Services: Competing Through Quality ~ A. Pasuraman - Leonard L. Berry Free Press A. Pasuraman - Leonard L. Berry
Building Your EBay Traffic the Smart Way (Building Your Ebay Traffic the Sm ~ Sinclair Amacom Sinclair
Building Great Customer Experiences ~ Colin Shaw - John Ivens Palgrave Macmillan Colin Shaw - John Ivens
50+ Boomer: Your Key to 76 Million Consumers ~ Donlad L. Potter Gabriel Publications Ltd Donlad L. Potter
Customer Crisis: Turning an Unhappy Customer into a Life-long Client ~ Phillip E. Mahfood Irwin Professional (UK) Phillip E. Mahfood
Sun Tzu Strategies for Marketing: 12 Essential Principles for Winning the W ~ Gerald A. Michaelson - Steven W. Michaelson McGraw-Hill Publishing Co. Gerald A. Michaelson - Steven...
Relationship Marketing: Gaining Competitive Advantage Through Customer Sati ~ Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Deliver a Service to Customers: Bsbcmn208a ~ Melanie Bhagat Software Publications Melanie Bhagat
Managing Key Clients ~ Kevin Walker - Paul Denvir - Cliff Ferguson The Pace Partnership Kevin Walker - Paul Denvir - Cliff ...
Take Charge!: How to Manage Your Customer Relationships ~ Grace Major William C. Brown Grace Major
Customer Relationship Management: How to Turn a Good Business into a Great ~ Graham Roberts-Phelps Thorogood Graham Roberts-Phelps
Customer Capitalism ~ Sandra Vandermerwe Whurr Publishers Ltd Sandra Vandermerwe
Valuepack:Services Management:An Integrated Approach with Essence of Busine ~ Bart Van Looy - Joe Peppard Financial Times/ Prentice Hall Bart Van Looy - Joe Peppard
The Six Principles of Service Excellence ~ Theo Gilbert-Jamison AuthorHouse Theo Gilbert-Jamison
Creating Great Visitor Experiences: A Guidebook for Museums and Other Cultu ~ Stephanie Weaver Left Coast Press Inc Stephanie Weaver
Speak Right for a Call Centre Job: A Complete Training Guide for Internatio ~ Arjun Raina Penguin Books,India Arjun Raina
The Service-dominant Logic of Marketing: Dialog, Debate, and Directions ~ M.E. Sharpe
Customer Marketing: How Customer Marketing Can Increase Your Profits (Busin ~ Jay Curry Kogan Page Ltd Jay Curry
The Life Belt: The Definitive Guide to Managing Customer Retention ~ John Murphy John Wiley and Sons Ltd John Murphy
Relationship Marketing: Creating Stakeholder Value (Chartered Institute of ~ Martin Christopher - Adrian Payne - David Ballantyne Butterworth-Heinemann Martin Christopher - Adri...
Building a Successful Customer-service Culture: A Guide for Library and Inf ~ Facet Publishing
Helping Clients Can Make You Rich ~ Sidney Freidman Lexington House Books Sidney Freidman
Total Service Medical Practice: 17 Steps to Satisfying Your Internal and Ex ~ Vicky Bradford Irwin Professional (UK) Vicky Bradford
Customer Service - NVQ Level 3: Units 1-5: Photocopiable Masters ~ Dow-Stoker Financial Times Prentice Hall Dow-Stoker
The Handbook of Customer Satisfaction and Loyalty Measurement ~ Nigel Hill - Jim Alexander Gower Publishing Ltd Nigel Hill - Jim Alexander
How to Pass Customer Service: Third Level (How to Pass) ~ John Chantler LCCI Examinations Board John Chantler
The Customer and Supplier Innovation Team Guidebook ~ Patrick Norausky ASQC/Quality Press Patrick Norausky
Strategic Marketing Problems Package ~ Roger A. Kerin - Robert A. Peterson Pearson Custom Pub Roger A. Kerin - Robert A. Peterson
Telephone Skills for Professionals in Health Care ~ Wendy Leebov iUniverse.com Wendy Leebov
Wake Up Your Call Center: Humanizing Your Interaction Hub (Customer Access ~ Rosanne D'Ausilio Purdue University Press Rosanne D'Ausilio
Complaints Handling and Avoidance ~ Michael Frith XPL Publishing Michael Frith
Tipping for Success: Secrets for How to Get in and Get Great Service ~ Mark L. Brenner Brenmark House Mark L. Brenner
Irons:The World of Superservice_p: Creating Profit through a Passion for Cu ~ Ken Irons Addison Wesley Ken Irons
Outstanding Customer Service: User Guide Unit 4 ~ Learning Business Butterworth-Heinemann Ltd Learning Business
Implementing SugarCRM: A Step-by-step Guide to Using This Powerful Open Sou ~ Donald Gill Whitehead Packt Publishing Limited Donald Gill Whitehead
Just Say Yes!: Extreme Customer Service...How to Give It!, How to Get It! ~ Philip R. Nulman Career Press Philip R. Nulman
Customer Relationship Management (Briefcase Books) ~ Kristin Anderson - Carol J. Kerr McGraw-Hill Education Kristin Anderson - Carol J. Kerr
Market Services and Concepts to Internal Customers ~ Elisa Casey Software Publications Elisa Casey
Strategic Customer Care: An Evolutionary Approach to Improving Customer Car ~ Stanley A. Brown John Wiley and Sons Stanley A. Brown
Success at the Enquiry Desk: Successful Enquiry Answering Everytime ~ Tim Owen Facet Publishing Tim Owen
Golf and the Art of Customer Service ~ Robert Reiss - Michael Reiss Bear Reissource Publishing Robert Reiss - Michael Reiss
Managing Customer Relationship in Service Industries ~ Rajendra Nargundkar - Tapan K. Panda Excel Books Rajendra Nargundkar - Tapan K. Panda
Amaze Your Customers!: Creative Tips on Winning and Keeping Your Customers ~ Daniel Zanetti Kogan Page Ltd Daniel Zanetti
Service Quality in Academic Libraries (Information Management Policies & Se ~ Peter Hernon - Ellen Altman Ablex Publishing Corporation,U.S. Peter Hernon - Ellen Altman
Emotional Value: Taking Customer Service to a New Level ~ Janelle Barlow - Diana Maul Berrett-Koehler Janelle Barlow - Diana Maul
Winning with the Customer from Hell: A Survival Guide (Winning with the ... ~ Shaun Belding ECW Press Shaun Belding
Turnaround at Novell: Taking Customer Service from Cost to Profit ~ Nova Vista Publishing
Satisfying Internal Customers First: A Practical Guide to Improving Interna ~ Richard Y. Chang - P.Keith Kelly Pfeiffer Wiley Richard Y. Chang - P.Keith Kelly
Special Edition Using Microsoft CRM (Special Edition Using) ~ Laura Brown - John Gravely QUE Laura Brown - John Gravely
Infopartnering: The Ultimate Strategy for Achieving Efficient Consumer Resp ~ Andre J. Martin John Wiley & Sons Andre J. Martin
It's Not My Department!: How America Can Return to Excellence--Giving and R ~ Peter Glen Berkley Publishing Group Peter Glen
Customers Are People: The Human Touch ~ J. McKean John Wiley and Sons Ltd J. McKean
Customer Loyalty Programmes and Clubs ~ Stephan A. Butscher Gower Publishing Ltd Stephan A. Butscher
Managing Customer Relationship in Service Industries ~ Rajendra Nargundkar - Tapan K. Panda Excel Books Rajendra Nargundkar - Tapan K. Panda
7 Days to Top Notch Customer Service ~ Gary Yardley - Jan Kelly Times Editions Gary Yardley - Jan Kelly
A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool ~ Janelle Barlow - Claus Moller Berrett-Koehler Janelle Barlow - Claus Moller
Knock Your Socks Off Selling (Knock Your Socks Off) ~ Jeffrey Gitomer - Ron Zemke Amacom Jeffrey Gitomer - Ron Zemke
Web Rules: How the Internet Is Changing the Way Consumers Make Choices ~ Tom Murphy Dearborn Trade,U.S. Tom Murphy
Customer Relationship Management: A Key to Corporate Success ~ Venkata V. Ramana - G. Somayajulu Excel Books Venkata V. Ramana - G. Somayajulu
Managing Service Quality: v. 3 (Quality Management in Services) ~ Paul Chapman Publishing
Total Customer Focus ~ Chris Stern Xlibris Corporation Chris Stern
E-Service: New Directions in Theory and Practice ~ M.E. Sharpe
Customer Ownership: Who Is Your Company's Chief Customer Officer? ~ Jeanne Bliss Pfeiffer Wiley Jeanne Bliss
The Referral of a Lifetime: The Networking System That Produces Bottom-line ~ Tim Templeton Berrett-Koehler Tim Templeton
Go the Extra Mile: 4 (Crisp Retailing Smarts) ~ Crisp Publications Crisp Publications Inc Crisp Publications
Mystery Shopper's Manual ~ Cathy Stucker Special Interests Publishing Cathy Stucker
The Art of Client Service: 54 Things Every Advertising and Marketing Profes ~ Robert Solomon Kaplan Business Robert Solomon
The Designer's Coach: Business Strategies for Interior Designers and Decorators ~ Neil Perry Gordon iUniverse.com Neil Perry Gordon
On the Front Line: Organization of Work in the Information Economy (Cornell ~ Stephen J. Frenkel - Marek Korczynski - Karen Shire - May Tam Cornell University Press Stephen J. Fr...
SAP Service and Support ~ G. Oswald SAP Press G. Oswald
How to Measure Service Quality and Customer Satisfaction: The Informal Fiel ~ C. Chakrapani Butterworth-Heinemann Ltd C. Chakrapani
Spoil 'em Rotten!: Five-Star Customer Delight in Action ~ Jane & Ted Coine iUniverse.com Jane & Ted Coine
Streetwise: How Taxi Drivers Establish Customers' Trustworthiness (Russell ~ Diego Gambetta - Heather Hamill Russell Sage Foundation Diego Gambetta - Heather Hamill
Cust Serv&Tech Cust Serv: Career Success Through Customer Satisfaction: AND ~ TIMM Prentice Hall TIMM
The Interdependence of Employee and Customer Satisfaction ~ Yasemin Mehmet VDM Verlag Dr. Mueller e.K. Yasemin Mehmet
The Call Centre Customer Care Pocketbook (Pocketbooks) ~ Mike Applegarth - Keith Posner Management Pocketbooks Mike Applegarth - Keith Posner
Beyond Six Sigma: Profitable Growth Through Customer Value Creation ~ Gary Plaster - Jerry Alderman John Wiley & Sons Inc Gary Plaster - Jerry Alderman
Inconvenience Stores: One Year in U.K. Customer Service ~ Mark Bradley Ardra Press Mark Bradley
Instant Repeat Business: Loyalty Strategies That Keep Customers Coming Back ~ Bradley J. Sugars McGraw Hill Higher Education Bradley J. Sugars
Quantum Leap: Breaking Through Performance Barriers with QFD (Executive Bre ~ Bill Barnard - Tom Wallace Wight (Oliver) Publications Inc.,U.S. Bill Barnard - Tom Wallace
Service Pro: Service Leadership Workbook Packet of 5 ~ Rick Tate HRD Press Rick Tate
Competing on Value : Bridging the gap between brand and customer value: Bri ~ Simon.Dr. Knox - Stan Maklan Financial Times/ Prentice Hall Simon.Dr. Knox - Stan Maklan
Electronic Bill Presentment and Payment (Advanced and Emerging Communicatio ~ Kornel Terplan CRC Press Inc Kornel Terplan
Outstanding Customer Service: Full Set Unit 6 ~ Learning Business Butterworth-Heinemann Ltd Learning Business
Global Call Centres: Achieving Outstanding Customer Service Across Cultures ~ Erik Granered Nicholas Brealey Publishing Ltd Erik Granered
Call Center Continuity Planning ~ Jim Rowan - Sharon Rowan Auerbach Publishers Inc. Jim Rowan - Sharon Rowan
QoS: Measurement and Evaluation of Telecommunications Quality of Service ~ William C. Hardy John Wiley and Sons Ltd William C. Hardy
Customer Loyalty: A Guide for Time Travellers ~ Sionade Robinson - Lyn Etherington Palgrave Macmillan Sionade Robinson - Lyn Etherington
Customer Relationship Management ~ Ed Peelen Financial Times/ Prentice Hall Ed Peelen
Customer Relationship Management Markets ~ G.R. Iyer - David Bejou Jaico Publishing House G.R. Iyer - David Bejou
Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review) ~ Harvard Business School Press
Clients Are People Toop ~ James Alexander Management Books 2000 Ltd James Alexander
Collaborative Customer Relationship Management: Taking CRM to the Next Level ~ Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Delivering Quality Service: Balancing Customer Perceptions and Expectations ~ Valarie A. Zeithami - A. Parasuraman - Leonard L. Barry The Free Press Valarie A. Zeithami - A. Para...
Association of Consulting Engineers Client Guide ~ Association of Consulting Engineers Thomas Telford Ltd Association of Consulting Engineers
 
      801 - 1000
The Customer: You Deserve Customer Satisfaction ~ Gerald Mark Breen AuthorHouse Gerald Mark Breen
Complaint Management: The Heart of CRM ~ Wolfgang Seidel - Bernd Stauss Texere Publishing,US Wolfgang Seidel - Bernd Stauss
The Revolution Your Customers Want: Delivering on Customer Commitments (Dec ~ Louis Columbus Springer-Verlag London Ltd Louis Columbus
Jems from Johnson: A Guide to Successful Customer Relationship Management ~ Claude Johnson iUniverse.com Claude Johnson
Customer Communications in Marketing (CIM Coursebook) ~ Alison Cheeseman - Maggie Jones Butterworth-Heinemann Ltd Alison Cheeseman - Maggie Jones
Customer Service for the New Millennium: Winning and Keeping Value-driven Buyers ~ Robert B. Tucker Career Press Robert B. Tucker
Crafting Customer Value: The Art and Science ~ Peter Duchessi Purdue University Press Peter Duchessi
One Customer, Divisible: Target, Analyze, and Prosper ~ Michael W. Lowenstein South Western College Publishing Michael W. Lowenstein
Contagious Customer Care ~ Nicky Frisby - Ian Chakravorty - Alison Lawrence Go MAD Books Nicky Frisby - Ian Chakravorty - Aliso...
Making Niche Marketing Work: How to Grow Bigger by Acting Smaller ~ Robert E. Linneman - John L. Stanton - John L. Stanton Jr McGraw-Hill Education Robert E. Linneman -...
Collaborative Customer Relationship Management: Taking CRM to the Next Level ~ Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Recommend Products and Services: Bsbcmn309a ~ Mark Sheridan - Business Services Training Australia Ltd Software Publications Mark Sheridan - Busin...
Successful Customer Care on a Shoestring ~ Gordon Jones Gregory-Jones Marketing Communications Gordon Jones
Generation E ~ J. Hoffman Aspatore Books,US J. Hoffman
Satisfaction: How Every Great Company Listens to the Voice of the Customer ~ Chris Denove - James D. Power Portfolio Chris Denove - James D. Power
Think for Your Customer ~ John Barry Stanley - Linda Stanley Lizardpublishing.Biz John Barry Stanley - Linda Stanley
Six Sigma in Transactional and Service Environments ~ Hasan Akpolat Gower Publishing Ltd Hasan Akpolat
Hug Your Customers: Love the Results ~ Jack Mitchell Penguin Books Ltd Jack Mitchell
Cross-selling Success ~ Ford Harding Adams Media Corporation Ford Harding
Overcoming the Customer Service Syndrome: Practial Guide to Managing Custom ~ Galen R. Collins - Melissa Collins Kendall/Hunt Publishing Co ,U.S. Galen R. Collins - Melissa Colli...
Call Centres in a Digital World (Financial Technology Management Reports) ~ Max McKeown LLP Professional Publishing Max McKeown
A Guide to Customer Service Skills for the Help Desk Professional ~ Donna Knapp Course Technology Donna Knapp
Know Your Customer: New Approaches to Understanding Customer Value and Sati ~ R.B. Woodruff - Sarah F Gardial Blackwell Publishers R.B. Woodruff - Sarah F Gardial
Success as a CSR (Crisp Professional) ~ Crisp Publications Inc
Service Quality Handbook: With Contributions from 57 International Experts ~ Amacom
Handbook of Customer Satisfaction and Loyalty Measurement ~ Nigel Hill - Jim Alexander Gower Publishing Ltd Nigel Hill - Jim Alexander
How to Use Your Business Cards for Success ~ G. Lee Mikules Trafford Publishing G. Lee Mikules
Delivering a Successful E-Information Service (LA Training Package) ~ Facet Publishing
The Customer Management Scorecard: A Strategic Framework for Benchmarking P ~ Neil Woodcock - Michael Starkey - Merlin Stone Business Intelligence Neil Woodcock - Michael Starkey...
25 Management Lessons from the Customer's Side of the Counter ~ James H. Donnell Irwin Professional (USA) James H. Donnell
Effective Committee Service (Survival Skills for Scholars) ~ Neil J. Smelser Sage Publications, Inc Neil J. Smelser
Agile Competitors and Virtual Organizations: Strategies for Enriching the C ~ Steven L. Goldman - R.N. Nagel - Kenneth Preiss John Wiley & Sons Inc Steven L. Goldman - R.N. Nagel...
The Secrets of Master Marketing: Discover How to Produce an Endless Stream ~ David L. Hancock Morgan James Publishing llc David L. Hancock
Quick Skills: Customer Service: Learner's Guide (Quick Skills) ~ Career Solutions Training Group South Western College Publishing Career Solutions Training Group
Cause for Success: Companies That Put Profit Second and Come in First ~ Christine Arena - Michael Banks New World Library Christine Arena - Michael Banks
20 Ways to Improve Customer Service (Crisp Quick Read Series) ~ Lloyd C. Finch Crisp Publications Inc Lloyd C. Finch
Shift Happens: Bridging The Gap Between Awful And Awesome Customer Service ~ Stephanie Wood AuthorHouse Stephanie Wood
Capturing Customers Hearts: getting your customers to love your products an ~ Brian. Clegg Financial Times/ Prentice Hall Brian. Clegg
Naked Conversations : How Blogs are Changing the Way Businesses Talk with C ~ Robert Scoble - Shel Israel Hungry Minds Inc,U.S. Robert Scoble - Shel Israel
Service Modelling: Principles and Applications ~ V.R. Raisanen John Wiley and Sons Ltd V.R. Raisanen
Faces of Faith (Journeybook) ~ David Kerrigan Fly Church Publishing Inc David Kerrigan Fly
European Banking Law: The Banker/Customer Relationship ~ Ross Cranston LLP Professional Publishing Ross Cranston
Marketing of Processed Fruit and Vegetables ~ Monalisa Choudhury - Nayan Barua Daya Publishing House,India Monalisa Choudhury - Nayan Barua
The Brave New Service Strategy: Aligning Customer Relationships, Market Str ~ Barbara A. Gutek - Theresa Welsh Amacom Barbara A. Gutek - Theresa Welsh
Art and Skill of Dealing with People, The ~ Toropov Prentice Hall Toropov
Service, Service, Service (Adams Small Business) ~ Steven Albrecht Adams Media Corporation Steven Albrecht
The Heart of the Sale: Making the Customer's Need to Buy the Key to Success ~ Garry Mitchell iUniverse.com Garry Mitchell
Consumer Services and Economic Development ~ Colin C. Williams Routledge Colin C. Williams
Managing Services Marketing: Text and Readings (The Dryden Press Series in ~ John E.G. Bateson - Douglas K. Hoffman South Western College Publishing John E.G. Bateson - Douglas ...
Creating and Sustaining a Superior Customer Service Organization: A Book Ab ~ Jim Poisant Greenwood Press Jim Poisant
CRM at the Speed of Light: Essential Customer Strategies for the 21st Century ~ Paul Greenberg McGraw-Hill Publishing Co. Paul Greenberg
Customer Service: Career Success Through Customer Satisfaction (NetEffect S ~ Paul R. Timm Prentice Hall Paul R. Timm
What's Keeping Your Customers Up at Night?: Close More Deals by Selling to ~ Steven Cody - Richard Harte McGraw-Hill Education Steven Cody - Richard Harte
Customer Care in Healthcare Manual with CDROM ~ Daniel Farb University of Health Care Daniel Farb
Fresh Customer Service: Treat the Employee as #1 and the Customer as #2 and ~ Michael D. Brown Acanthus Publishing Michael D. Brown
The Entrepreneurial Conversation: The Powerful Way to Create Mutually Benef ~ Edward G. Rogoff - Michael Corbett - Perry-Lynn Moffitt Pinnacle Books (NY) Edward G. Rogoff - Micha...
Think Like Your Customer: A Winning Strategy to Maximise Sales by Understan ~ Bill Stinnett McGraw Hill Higher Education Bill Stinnett
Go the Extra Mile: 4 (Crisp Retailing Smarts) ~ Crisp Publications Crisp Publications Inc Crisp Publications
Delivering Legendary Customer Service ~ Richard, S. Gallagher Booklocker.com Richard, S. Gallagher
Anytime, Anywhere: How the Best Bricks-and-clicks Businesses Deliver Seamle ~ Robert Spector Perseus Books,U.S. Robert Spector
Think Like Your Customer: A Winning Strategy to Maximise Sales by Understan ~ Bill Stinnett McGraw Hill Higher Education Bill Stinnett
ROI Building the CRM Business Case ~ Glen S. Petersen Xlibris Corporation Glen S. Petersen
The Next Economy: Will You Know Where Your Customers Are? ~ Elliott Ettenberg McGraw-Hill Publishing Co. Elliott Ettenberg
Cause for Success: Companies That Put Profit Second and Come in First ~ Christine Arena - Michael Banks New World Library Christine Arena - Michael Banks
Operations Management ~ Richard J. Schonberger McGraw Hill Higher Education Richard J. Schonberger
The Future of Competition: Co-creating Unique Value with Customers ~ C.K. Prahalad - Venkat Ramaswamy Harvard Business School Press C.K. Prahalad - Venkat Ramaswamy
Service Management in Computing and Telecommunications (Telecommunications ~ Richard Hallows Artech House Richard Hallows
Superior Service (Self Study II) ~ Crisp Learning - William B. Martin Crisp Publications Inc Crisp Learning - William B. Martin
Business-to-Business Marketing: A Step-by-Step Guide ~ Ray Wright Financial Times/ Prentice Hall Ray Wright
Best Face Forward ~ Rayport Harvard Business School Press Rayport
Equality in Managing Service Delivery ~ Rohan Collier Open University Press Rohan Collier
Net Worth: Coming Battle for Customer Information ~ John Hagel - Marc Singer - John Hagel III Harvard Business School Press John Hagel - Marc Singer - J...
Training Library Staff and Volunteers to Provide Extraordinary Customer Service ~ Mark L. Smith - Julie Todaro Neal-Schuman Publishers Inc.,U.S. Mark L. Smith - Julie Todaro
The "Manny" Ways of Customer Service ~ Manny Nowak Nowak Associates, Inc. Manny Nowak
Services Marketing: Integrating Customer Focus Across the Firm ~ Valarie A. Zeithaml - Mary Jo Bitner - Dwayne D. Gremler McGraw-Hill Publishing Co. Valarie A. Zeith...
How to Make Profits with Service Contracts ~ Mario J. Rizzo Amacom Mario J. Rizzo
Wake Up Your Call Center: Humanize Your Interaction Hub ~ Rosanne D'Ausilio Purdue University Press Rosanne D'Ausilio
Serving the Difficult Customer: A How-to-Do-it Manual for Library Staff (Ho ~ Catherine Smith Neal-Schuman Publishers Inc.,U.S. Catherine Smith
Customer Relationship Management: Getting It Right!: Getting It Right (Hewl ~ Judith W. Kincaid Prentice Hall Judith W. Kincaid
Willie's Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their ~ Phillip Van Hooser John Wiley & Sons Inc Phillip Van Hooser
ACT! 6 for Dummies (For Dummies (Computers)) ~ Karen Fredricks Hungry Minds Inc,U.S. Karen Fredricks
Back to the Basics: Just Give Customers What They Want ~ Clare Evans Miller AuthorHouse Clare Evans Miller
Customer-centered Telecommunications Services Marketing (Artech House Telec ~ Karen G. Strouse Artech House Karen G. Strouse
Understanding...keeping the Human Factor Alive in the digital age ~ Richard Brimble with Martin Clark Understanding & Learning Publishing Richard Brimble with Martin Cl...
Planting Flowers, Pulling Weeds: Identifying Your Most Profitable Customers ~ Janet Rubio - Patrick Laughlin John Wiley & Sons Janet Rubio - Patrick Laughlin
The Experience: How to Wow Your Customers and Create a Passionate Workplace ~ Lior Arussy CMP Lior Arussy
*Clt Customer Service ~ CRISP LEARNING Crisp Publications Inc CRISP LEARNING
Making Customer Strategy Work (CIM Professional Development) ~ Paul Fifield Butterworth-Heinemann Ltd Paul Fifield
Delighting Customers: How to Build a Customer-Driven Organization ~ Peter Donovan - Timothy Samler Kluwer Academic Publishers Peter Donovan - Timothy Samler
Crafting Customer Value: The Art and Science ~ Peter Duchessi Purdue University Press Peter Duchessi
The Customer Call Center Outback: A Frontline Supervisor's Map to Success ~ Mike Trotter Purdue University Press Mike Trotter
Excellent Client Service ~ Heather Stewart The Law Society Heather Stewart
Strategic Relationship Marketing ~ Soren Hougaard - Mogens Bjerre Springer-Verlag Berlin and Heidelberg GmbH & Co. K Soren Hougaard - M...
Customer Service: Skills and Concepts for Success (Cram101 Textbook Outlines) ~ Lucas Academic Internet Publishers Incorporated Lucas
At Your Service: A Hands-on Guide to the Professional Dining Room ~ Culinary Institute of America Hungry Minds Inc,U.S. Culinary Institute of America
Competing ~ Michael E. Smith VDM Verlag Dr. Mueller e.K. Michael E. Smith
The Complete Book of Business Success ~ Byrd Baggett Rutledge Hill Press,U.S. Byrd Baggett
Customer Service Excellence (Customer Service & Selling Skills) ~ Debra J. MacNeill American Media Inc,US Debra J. MacNeill
Infopartnering: Ultimate Strategy for Achieving Efficient Consumer Response ~ Andre J. Martin Wight (Oliver) Publications Inc.,U.S. Andre J. Martin
The Eternal E-customer: How Emotionally Intelligent Interfaces Can Create L ~ Bryan Bergeron McGraw-Hill Education Bryan Bergeron
The Customer Service Pocketbook (The Pocketbook) ~ Sean McManus Management Pocketbooks Sean McManus
How to Establish Customer Requirements and Measure Satisfaction ~ British Quality Foundation
The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Cu ~ John Freeland McGraw Hill Higher Education John Freeland
CIM Coursebook 07/08 Customer Communications (CIM Coursebook) ~ Maggie Jones CIM Maggie Jones
Instant Referrals: How to Turn Existing Customers Into Your #1 Promoters ~ Bradley J. Sugars McGraw Hill Higher Education Bradley J. Sugars
The Customer Service Workbook ("Sunday Times" Business Enterprise) ~ Neville Lake - Kristen Hickey Kogan Page Ltd Neville Lake - Kristen Hickey
Service Asia: How the Tigers Can Keep their Stripes: How the Tigers Can Kee ~ Gerard Tocquer - Chan Cudennec Prentice Hall PTR Gerard Tocquer - Chan Cudennec
Great Customer Service for Your Small Business (Crisp Small Business Series) ~ Richard F. Gerson Crisp Publications Inc Richard F. Gerson
Service Orientation: Winning Strategies and Best Practices ~ Paul Allen Cambridge University Press Paul Allen
Competing in a Service Economy: How to Create a Competitive Advantage Throu ~ Michael D. Johnson - Anders Gustafsson Jossey Bass Wiley Michael D. Johnson - Anders Gustafsson
Oper Mgmt ~ Schonberger McGraw-Hill Education Schonberger
One Stop Customer Care (One Stop) ~ David M. Martin ICSA Publishing Ltd David M. Martin
Creating Great Visitor Experiences: A Guidebook for Museums and Other Cultu ~ Stephanie Weaver Left Coast Press Inc Stephanie Weaver
Operations Management ~ Richard J. Schonberger McGraw Hill Higher Education Richard J. Schonberger
Customer Relations & Rapport (Professional Development Series) ~ John E. Forde Delmar John E. Forde
Marketing: Connecting with Customers ~ Gilbert Harrell - Gary L. Frazier Prentice Hall Gilbert Harrell - Gary L. Frazier
Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager) ~ Kenneth H. Blanchard - Sheldon Bowles HarperCollins Business Kenneth H. Blanchard - Sheldon Bowles
Essential Guide to Knowledge Management, The: E-Business and CRM Applicatio ~ Amrit Tiwana Prentice Hall Amrit Tiwana
On the Front Line: Organization of Work in the Information Economy (Cornell ~ Stephen J. Frenkel - Marek Korczynski - Karen Shire - May Tam Cornell University Press Stephen J. Fr...
Turn Your Customer on: 23 Ways to Motivate Employees and Make Customers Love You ~ Kevin Billingsley - Brooke Billingsley Literary Architects Kevin Billingsley - Brooke Billingsley
Consumer Insights 2.0: How Smart Companies Apply Customer Knowledge to the ~ Dona Vitale Paramount Market Pub Dona Vitale
Built for Use: Driving Profitability Through the User Experience ~ Karen Donoghue Osborne/McGraw-Hill,U.S. Karen Donoghue
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbou ~ Brad Cleveland - Julia Mayben Call Center Press Brad Cleveland - Julia Mayben
Call Centers: Technology and Techniques (Cram 101) ~ Lady Green Academic Internet Publishers Incorporated Lady Green
Professional Guide to Target Marketing W/CD: Includes CD ~ David W. Cottle Aspen Publishers Inc.,U.S. David W. Cottle
Key Account Management: Learning from supplier and customer perspectives: L ~ Malcolm McDonald - Beth Rogers Butterworth-Heinemann Malcolm McDonald - Beth Rogers
Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience ~ Jonathan Tisch - Karl Weber John Wiley & Sons Inc Jonathan Tisch - Karl Weber
Shared Expectations: Sustaining Customer Relationships (Management Master S ~ Wayne A. Little Productivity Press, Incorporated Wayne A. Little
Best Face Forward ~ Rayport Harvard Business School Press Rayport
Biotechnology and the Consumer ~ Kluwer Academic Publishers
Quality Customer Service Rekindling the Art of Service to Customers ~ Sharon, L. Burton Sharon L Burton Sharon, L. Burton
50 Activities for Achieving Excellent Customer Service ~ Doane Darryl - Sloat Rose - Darryl S. Doane HRD Press Doane Darryl - Sloat Rose - Darryl S. Doane
Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business): ~ Richard Feinberg - Ko de Ruyter - Lynne Benninton Purdue University Press Richard Feinberg - Ko de R...
Stop Acting Like a Seller and Start Thinking Like a Buyer: Improve Sales Ef ~ Jerry Acuff - Wally Wood John Wiley & Sons Inc Jerry Acuff - Wally Wood
Generating Trust in Online Business: From Theory to Practice (Communicators) ~ Magda Fusaro IQ Collectif,Canada Magda Fusaro
Clients Forever: How Your Clients Can Build Your Business for You ~ Doug Carter - Jenni Green McGraw-Hill Publishing Co. Doug Carter - Jenni Green
Creating a Customer Focus CMIOLP: Diploma Level 4 (CMI Open Learning Programme) ~ Kate Williams Butterworth-Heinemann Ltd Kate Williams
Implementing SugarCRM: A Step-by-step Guide to Using This Powerful Open Sou ~ Donald Gill Whitehead Packt Publishing Limited Donald Gill Whitehead
What Do Your Customers Really Want?: Here's a Sure-fire Way to Find Out ~ John F. Lytle Irwin Professional (UK) John F. Lytle
Customer Ownership: Who Is Your Company's Chief Customer Officer? ~ Jeanne Bliss Pfeiffer Wiley Jeanne Bliss
Exceptional Customer Service (Lawrence Leyton Motivational Audio) ~ Lawrence Leyton Global Journey Lawrence Leyton
The Customer Revolution ~ Patricia B. Seybold Random House Business Books Patricia B. Seybold
Talking with Your Customers: What They Will Tell You About Your Business Wh ~ Michael J. Wing Dearborn Trade,U.S. Michael J. Wing
100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to K ~ Peter J Venison iUniverse.com Peter J Venison
Xers and the Boomers (Crisp Trade Book) ~ RAINES Crisp Publications Inc RAINES
Resolving Complaints for Professionals in Health Care ~ Ed.D. Leebov iUniverse.com Ed.D. Leebov
Managing Quality: A Practical Guide to Customer Satisfaction (Response Books) ~ D B N Murthy Sage Publications Pvt. Ltd D B N Murthy
The Mind of the Customer ~ Richard Hodge - Lou Schachter McGraw Hill Higher Education Richard Hodge - Lou Schachter
One Customer, Divisible: Target, Analyze, and Prosper ~ Michael W. Lowenstein South Western College Publishing Michael W. Lowenstein
Deliver a Service to Customers: Bsbcmn208a ~ Melanie Bhagat Software Publications Melanie Bhagat
Pathways to Peace ~ John Dunworth Xlibris Corporation John Dunworth
Explorations: Travel Geography and Destination Study ~ Janice L. Landry - Anna H. Fesmire Prentice Hall Janice L. Landry - Anna H. Fesmire
Customer Chemistry: How to Keep the Customers You Want and Say Goodbye to t ~ Mary Naylor - Susan Greco McGraw-Hill Contemporary Mary Naylor - Susan Greco
No Thanks, I'm Just Looking: Proffesional Retail Sales Techniques for Turni ~ Harry J. Freidman Kendall/Hunt Publishing Co ,U.S. Harry J. Freidman
Customer Service for the New Millennium: Winning and Keeping Value-driven Buyers ~ Robert B. Tucker Career Press Robert B. Tucker
Managing the Customer Experience: A Measurement-based Approach ~ Morris Wilburn Amer Society for Quality Morris Wilburn
Levels of Corporate Globalization: Developing a Measurement Scale for Globa ~ Petra Kuchinka Palgrave Macmillan Petra Kuchinka
Complaints Handling and Avoidance ~ Michael Frith XPL Publishing Michael Frith
Customer Satisfaction Measurement and Management ~ Earl Naumann - Kathleen Giel ASQC/Quality Press Earl Naumann - Kathleen Giel
Customer Service ~ B Crompton Permacharts Inc. B Crompton
Zenwise Selling: Mindful Methods to Improve Your Sales... and Your Self ~ L. Godden Telsius Publishing LLC L. Godden
Building Bridges to Customers (Management Master Series) ~ Gerald A. Michaelson Productivity Press, Incorporated Gerald A. Michaelson
Acquiring, Processing, and Deploying Voice of the Customer ~ M. Larry Shillito St Lucie Press M. Larry Shillito
Managing and Motivating Contact Center Employees: Tools and Techniques for ~ Malcolm Carlaw - Peggy Carlaw - Vasudha Kathleen Deming - Kurt Friedmann McGraw-Hill Publishing Co. ...
How to Improve Quality, Compliance, Customer Service and Ethics in the Insu ~ Les Abromovitz St Lucie Press Les Abromovitz
Customer Relationship Management: Getting It Right!: Getting It Right (Hewl ~ Judith W. Kincaid Prentice Hall Judith W. Kincaid
Selling Today: Creating Customer Value ~ 9th Edition Manning and Reece Academic Internet Publishers Incorporated 9th Edition Manning and Reec...
Customer Relationship Management (Sixty Minute Success Skills) ~ John Fraser-Robinson David Grant Publishing John Fraser-Robinson
Customer Service: A Practical Approach ~ 3rd Edition Harris Academic Internet Publishers Incorporated 3rd Edition Harris
The Engaged Customer: The New Rules of Internet Direct Marketing ~ Hans Peter Brondmo HarperBusiness Hans Peter Brondmo
Equality in Managing Service Delivery ~ Rohan Collier Open University Press Rohan Collier
Beans: Four Principles for Running a Business in Good Times or Bad ~ Leslie Yerkes - Charles Decker - Bob (Foreword) Nelson Jossey Bass Wiley Leslie Yerkes - Charles Dec...
Marketing Customer Interface (CIM Coursebook) ~ Rosemary Phipps - Craig Simmons Butterworth-Heinemann Ltd Rosemary Phipps - Craig Simmons
Perfect Phrases for Customer Service: 101 Customer Service Training Scripts ~ Robert Bacal McGraw-Hill Education Robert Bacal
Customer Service Games for Training ~ Graham Roberts-Phelps Gower Publishing Ltd Graham Roberts-Phelps
Customer Relationship Management Systems Handbook ~ Duane E. Sharp Auerbach Publishers Inc. Duane E. Sharp
Microsoft CRM for Dummies (For Dummies) ~ Joel Scott - Michael DeLisa Hungry Minds Inc,U.S. Joel Scott - Michael DeLisa
Business Services Training Package: Provide Information to Clients, Bsbcmn2 ~ Melanie Bhagat Software Publications Melanie Bhagat
Don't Just Relate - Advocate!: A Blueprint for Profit in the Era of Custome ~ Glen Urban Wharton School Publishing Glen Urban
Information Systems: The Customer Service Focus (Macmillan Information Systems) ~ Ivan F. Jackson Palgrave Macmillan Ivan F. Jackson
CRM at the Speed of Light: Capturing and Keeping Customers in Internet Real ~ Paul Greenberg Osborne/McGraw-Hill,U.S. Paul Greenberg
What Clients Love ~ Harry Beckwith Little, Brown & Company Harry Beckwith
Synchroservice ~ Schonberger Irwin Professional (USA) Schonberger
Permission Marketing: Strangers into Friends into Customers ~ Seth Godin Simon & Schuster Audio Seth Godin
Customer Relationship Management in Electronic Markets ~ Haworth Press Inc.,U.S.
Guide to Customer Service Teams: Nine Steps to Improving Productivity and S ~ Susan Hash Purdue University Press Susan Hash
E-Service: Speed Technology and Price Built Around Service ~ John Tschohl Pentagon Press John Tschohl
Data Protection Law for Employers ~ Susan Singleton Thorogood Susan Singleton
Measuring and Valuing Customer Relationships: How to Develop the Measures T ~ Robert Shaw - David Reed Business Intelligence Robert Shaw - David Reed
Blogging for Business: Everything You Need to Know and Why You Should Care ~ Shel Holtz - Ted Demopoulos Kaplan Business Shel Holtz - Ted Demopoulos
Why Our Customers Quit? ~ Gerald, A. Long AuthorHouse Gerald, A. Long
The New Market Leaders: Who's Winning and How in the Battle for Customers ~ Fred Wiersema Free Press Fred Wiersema
Call Center Continuity Planning ~ Jim Rowan - Sharon Rowan Auerbach Publishers Inc. Jim Rowan - Sharon Rowan
Consumer Sourcebook ~ Thomson Gale
How to Be Better at Customer Care (How to Be a Better) ~ Timothy R V Foster Kogan Page Ltd Timothy R V Foster
Five-Star Customer Service ~ Ted Coine iUniverse.com Ted Coine
Customer Relationship Management: The Ultimate Guide to the Efficient Use o ~ SCN Education BV Morgan Kaufmann Publishers Inc,US SCN Education BV
Microsoft Dynamics CRM 3 for Dummies (For Dummies) ~ Joel Scott - David Lee Hungry Minds Inc,U.S. Joel Scott - David Lee
Knock Your Socks Off Service Recovery (Knock Your Socks Off) ~ Ron Zemke - Chip R. Bell Amacom Ron Zemke - Chip R. Bell
Out of the Box Marketing ~ David Abingdon Thorogood David Abingdon
 
      1001 - 1200
Lip Service: 50 Humorous Stories of the Worst Customer Service in America a ~ Hal B. Becker OakHill Press Hal B. Becker
Customer Care for the Financial Sector ~ D.C. Gardner Consultants Euromoney Institutional Investor PLC D.C. Gardner Consultants
The Management of Sales and Customer Relations: Book of Readings ~ Thomson Learning
Meeting Customer Needs (Institute of Management Foundation) ~ Ian Smith Butterworth-Heinemann Ltd Ian Smith
Creating Customer Value Through Strategic Marketing Planning: A Management ~ Kluwer Academic Publishers
Extending the Supply Chain: How Cutting-edge Companies Bridge the Critical ~ Kenneth K. Boyer - Markham Frohlich - G. Tomas M. Hult Amacom Kenneth K. Boyer - Markham Frohlich - ...
The Company That Breathes: Every Job Has a Customer ~ Peter Hartz Springer-Verlag Berlin and Heidelberg GmbH & Co. K Peter Hartz
40 Activities for Improving Customer Service ~ Ian Linton Gower Publishing Ltd Ian Linton
Technology and Customer Service: Profitable Relationship Building (NetEffec ~ Paul R. Timm - Christopher G. Jones Prentice Hall Paul R. Timm - Christopher G. Jones
Customer Relationship Management: Organizational and Technological Perspectives ~ Federico Rajola Springer-Verlag Berlin and Heidelberg GmbH & Co. K Federico Rajola
50 Min Custmr Srvc Info Age 1 (Crisp Fifty-Minute Series) ~ HABERER Course Technology HABERER
Managing Customer Value: Essentials of Product Quality, Customer Service an ~ Bill Dodds Univ.P.of America Bill Dodds
Restaurant Server's Guide to Quality Customer Service: A Step-by-step Resou ~ William B. Martin Crisp Publications Inc William B. Martin
Meet, Greet and Prosper (Knowledge Nugget Guides) ~ Roy Sheppard Centre Publishing Roy Sheppard
Total Quality Service: Principles, Practices and Implementations (St Lucie) ~ D.H. Stamatis St Lucie Press D.H. Stamatis
Preparing and Implementing Service Level Agreements (LA Training Package) ~ Facet Publishing
Build a Continuing Relationship: 3 (Crisp Retailing Smarts) ~ Crisp Publications Crisp Publications Inc Crisp Publications
Repeat Business ~ Larry W Dennis Rising Tide Publishing Larry W Dennis
Superior Customer Value in the New Economy: Concepts and Cases: 0 ~ William C. Johnson St Lucie Press William C. Johnson
Customer Satisfaction: How to Maximize, Measure, and Market Your Company's ~ Mack Hanan Amacom Mack Hanan
McGivern:The Practice of Market _p2: An Introduction ~ Yvonne Mcgivern Financial Times/ Prentice Hall Yvonne Mcgivern
Spark: Be More Innovative Through Co-creation ~ John Winsor Kaplan Business John Winsor
What Customers Like About You: Adding Emotional Value for Service Excellenc ~ David Freemantle Nicholas Brealey Publishing Ltd David Freemantle
Consumer Trust in Electronic Commerce: Time for Best Practice (Law & Electr ~ Kluwer Law International
Coaching in the Library: A Management Strategy for Achieving Excellence (AL ~ Ruth F. Metz ALA Editions,US Ruth F. Metz
Call Centres and Human Resource Management: A Cross-National Perspective ~ Palgrave Macmillan
Putting Customers First (Essential Managers) ~ Ken Langdon - Andy Bruce Dorling Kindersley Publishers Ltd Ken Langdon - Andy Bruce
Customers Relationship Management: A Step-by-step Approach ~ H. Mohamed - A. Sagadevan - H. Mohamad Sangam Books Ltd H. Mohamed - A. Sagadevan - H. Mohamad
Managing Customer Relationship in Service Industries ~ Rajendra Nargundkar - Tapan K. Panda Excel Books Rajendra Nargundkar - Tapan K. Panda
Financial Planning Certificate: Study Guide: Identifying and Satisfying Cli ~ BPP BPP Publishing Ltd BPP
Developments in the Call Centre Industry (Routledge Studies in Business Org ~ Routledge
Smile Training Isn't Enough (PSI Successful Business Library) ~ Richard S Gallagher Bookworld Richard S Gallagher
Uncommon Practice: People who deliver a great brand experience ~ Financial Times/ Prentice Hall
Through the Customer's Eyes ~ Lindsey Geddes Amacom Lindsey Geddes
Customer Service and the Telephone (Business Skills Express) ~ Dennis Becker - Paula Borkum Becker Irwin Professional (USA) Dennis Becker - Paula Borkum Becker
Clued In: How to Keep Customers Coming Back Again and Again ~ Lewis Carbone Financial Times/ Prentice Hall Lewis Carbone
Leveraging Call Center Investments to Enhance Customer Satisfaction ~ Kathryn Jackson - William Bleuel American Productivity & Quality Center Kathryn Jackson - William Bl...
Why Service Stinks...: And Exactly What to Do About It ~ T.Scott Gross Kaplan Business T.Scott Gross
Manual of Travel Agency Practice ~ Gwenda Syratt Butterworth-Heinemann Ltd Gwenda Syratt
Successful Help Desk Management in a Week (Successful Business in a Week) ~ Jacqueline Chapman Hodder & Stoughton Ltd Jacqueline Chapman
Compendium of Customer Service Questionnaires and Inventories ~ Sarah Cook Gower Publishing Ltd Sarah Cook
Service Breakthroughs: Changing the Rules of the Game ~ James L. Heskett - Earl W. Sasser - et al The Free Press James L. Heskett - Earl W. Sasser - et al
Customer Community: Unleashing the Power of Your Customer Base (Jossey-Bass ~ D. Banks - Kim Daus Jossey Bass Wiley D. Banks - Kim Daus
When America Does It Right: Case Studies in Service Quality ~ Jay W. Spechler Industrial Engineering & Management Press,U.S. Jay W. Spechler
The Eight Suns of Asian Service: Practising Outstanding Customer Service in Asia ~ David Freemantle Prentice Hall Regents/ESL David Freemantle
The Customer Is About to Revolt!: 5 Key Actions to Quell an Uprising ~ Jerry A. Mainey AuthorHouse Jerry A. Mainey
Dealing With Demanding Customers: How To Turn Complaints Into Opportunities ~ David Martin Financial Times/ Prentice Hall David Martin
Predicting Market Success: New Ways to Measure Customer Loyalty and Engage ~ R. Passikoff John Wiley & Sons Inc R. Passikoff
Analytical CRM ~ William A. Giovanazzo Penguin Books (NZ) Ltd William A. Giovanazzo
S/NVQ 3 Customer Service Candidate Handbook (Nvq) ~ Allan Woods - Lesley Hebron - Sally Bradley Heinemann Educational Publishers Allan Woods - Lesley He...
Loyalty.com: Customer Relationship Management in the New Era of Internet Ma ~ Frederick Newell McGraw-Hill Education Frederick Newell
You Will Be Satisfied ~ Bob Tasca - Caldwell Peter HarperCollins Publishers (Australia) Pty Ltd Bob Tasca - Caldwell Peter
Becoming a Customer-focused Organization ~ Craig Cochran Paton Pr Craig Cochran
E-Service: New Directions in Theory and Practice ~ M.E. Sharpe
When Retail Customers Count ~ Mark Ryski AuthorHouse Mark Ryski
Customer Service For Dummies(R) (For Dummies) ~ Karen Leland - Keith Bailey John Wiley & Sons Karen Leland - Keith Bailey
Call Centres: Maximising Performance - 16 Tried and Tested Activities to De ~ Tony Lockwood Fenman Ltd Tony Lockwood
Dazzle Me!: How to Deliver Uncommonly Good Customer Service Every Time ~ Dartnell Corporation
Are You Being Served Yet?: Customer Service Evolution ~ Ron Berger PublishAmerica Ron Berger
How to Be a Rainmaker by Jeffrey J Fox (Nightingale Conant) ~ Jeffrrey J. Fox Nightingale Conant Jeffrrey J. Fox
Training Workshops for Customer Care ~ Terry Gillen Gower Publishing Ltd Terry Gillen
50 Powerful Ideas You Can Use to Keep Your Customers ~ Paul R. Timm Career Press Paul R. Timm
Customer Relationship Management (ExpressExec) ~ Michael J. Cunningham Capstone Express Exec Michael J. Cunningham
Customer Service: A Practical Approach ~ 3rd Edition Harris Academic Internet Publishers Incorporated 3rd Edition Harris
Provider Patient Relationships: With Practical Techniques for Improving Cus ~ Daniel Farb UniversityOfHealthCare Daniel Farb
Capturing Customers.com: Radical Strategies for Selling and Marketing in a ~ George Columbo Career Press George Columbo
Customers First: Complete Set ~ Scitech Diol National Extension College Trust Ltd Scitech Diol
Service Quality Improvement: The Customer Satisfaction Strategy for Health Care ~ Wendy Leebov EdD - Gail Scott MA iUniverse.com Wendy Leebov EdD - Gail Scott MA
How to Profitably Delight Your Customers ~ Hal Mather Butterworth-Heinemann Ltd Hal Mather
TITLE NOT SUPPLIED ~ Andreas Muther Springer-Verlag Berlin and Heidelberg GmbH & Co. K Andreas Muther
Next-Step Selling: A New Sales Approach to Create and Deliver Value for You ~ John Barker Longman John Barker
Total Relationship Marketing: Rethinking Marketing Management (CIM Professi ~ Evert Gummesson Butterworth-Heinemann Ltd Evert Gummesson
NVQ Customer Service Level 2 ~ Gittins - Julie Cable Educational Ltd Gittins - Julie
Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value ~ Frederick F. Reichheld - Thomas Teal Harvard Business School Press Frederick F. Reichheld - Thomas T...
Customer Management Excellence: Successful Strategies ~ Mike Faulkner John Wiley and Sons Ltd Mike Faulkner
The Handbook of Professional Service Management: Caring for the Customer Be ~ John Wellemin Chartwell-Bratt John Wellemin
At Your Service: Customer Service for Multinational Companies ~ Brian Kearney Blackhall Publishing Ltd Brian Kearney
How to Use Your Business Cards for Success ~ G. Lee Mikules Trafford Publishing G. Lee Mikules
Services Marketing (McGraw-Hill International Editions) ~ Valerie Zeithaml - Mary Bitner McGraw-Hill Education (ISE Editions) Valerie Zeithaml - Mary Bitner
Strategic Market Relationships: From Strategy to Implementation ~ Bill Donaldson - Tom O'Toole John Wiley and Sons Ltd Bill Donaldson - Tom O'Toole
Consumer Trust in Electronic Commerce: Time for Best Practice (Law & Electr ~ Kluwer Law International
Relationship Marketing: New Strategies, Technologies and Techniques to Win ~ Ian Gordon John Wiley and Sons Ian Gordon
Customer Capitalism: The New Business Model of Increasing Returns in New Ma ~ Sandra Vandermerwe Nicholas Brealey Publishing Ltd Sandra Vandermerwe
Property Management: A Customer Focused Approach (Building & Surveying) ~ Gordon Edington Palgrave Macmillan Gordon Edington
Unlocking Customer Value (Business guide) ~ Caspian Publishing Ltd
Collections Made Easy: Fast, Efficient, Proven Techniques to Get Cash from ~ Carol S. Frischer Career Press Carol S. Frischer
Service Quality: Research Perspectives (Foundations for Organizational Science) ~ Benjamin Schneider - Susan S. (Schoenberger) White Sage Publications, Inc Benjamin Schneider - Susan...
Instant Leads: Create a Steady Stream of Customers and Keep Your Business G ~ Bradley J. Sugars McGraw Hill Higher Education Bradley J. Sugars
How to Manage the IT Help Desk: A Guide for User Support and Call Center (C ~ Noel Bruton Butterworth-Heinemann Noel Bruton
Creating Customer Value Through Strategic Marketing Planning: A Management ~ Kluwer Academic Publishers
Say the Magic Words: How to Get What You Want from the People Who Have What ~ Lynette Padwa Penguin Books Lynette Padwa
Customer Service: Serve Us America ~ Steven A. Eggland - Michael J. Britten Prentice Hall Steven A. Eggland - Michael J. Britten
Creating Marketing Conversations Between Customers and Sellers ~ Alexandra MacAaron - Donna Baier-Stein South Western College Publishing Alexandra MacAaron - Donna B...
Obtaining and Retaining Customers (Universal Manager) ~ Andy Whalley - Ian Headon Scitech Educational Ltd Andy Whalley - Ian Headon
Customer Equity: Building and Managing Relationships as Valuable Assets ~ Robert C. Blattberg - Gary Getz - Jacquelyn S. Thomas Harvard Business School Press Robert C. Blattb...
Customer Service for Professionals in Health Care ~ Wendy Leebov iUniverse.com Wendy Leebov
How to Talk to Customers: Create a Great Impression Every Time with MAGIC ~ Diane Berenbaum - Tom Larkin Jossey Bass Wiley Diane Berenbaum - Tom Larkin
Telemarketing Basics: A Practical Guide for Professional Results (50-minute ~ Julie Freestone - Janet Brusse Crisp Publications Inc Julie Freestone - Janet Brusse
Beyond World Class: Building Character, Relationships and Profits ~ Alan M. Ross - Cecil Murphy Dearborn Trade,U.S. Alan M. Ross - Cecil Murphy
E-Service: Speed Technology and Price Built Around Service ~ John Tschohl Pentagon Press John Tschohl
Mystery Shopper's Manual 6th Edition ~ Cathy Stucker Special Interests Publishing Cathy Stucker
The Telephone Skills Coaching Manual: 40 Sessions for Working with Individu ~ Pat Cochrane Gower Publishing Ltd Pat Cochrane
Tracks: A Blueprint for Customer Development ~ Michael, J. Capone AuthorHouse Michael, J. Capone
Glossary and Tables for Statistical Quality Control ~ American Society for Quality Control Statistics Division McGraw-Hill Education American Society for ...
When Customers Think We Don't Care (2nd Edition of Enemy Within) ~ Richard W. Buchanan McGraw-Hill Publishing Co. Richard W. Buchanan
The Business of Listening: A Practical Guide to Effective Listening (Fifty- ~ Diana Bonet Crisp Publications Inc Diana Bonet
Care Packages for Your Customers ~ Barbara A. Glanz McGraw-Hill Publishing Co. Barbara A. Glanz
The Internet and the Customer-Supplier Relationship ~ Stefano Ronchi Ashgate Stefano Ronchi
The Customer Differential: The Complete Guide to Implementing Customer Rela ~ Melinda Nykamp Amacom Melinda Nykamp
Funeral Home Customer Service A-Z: Creating Exceptional Experiences for Tod ~ Alan Wolfelt Companion Press,US Alan Wolfelt
Customer-driven Project Management ~ Bruce T. Barkley - James H. Saylor McGraw-Hill Publishing Co. Bruce T. Barkley - James H. Saylor
Customer Service: Utility Style ~ Penni McLean-Conner Pennwell Books Penni McLean-Conner
Creating Customers for Life (Management Master Series) ~ Eberhand E. Scheuing Productivity Press, Incorporated Eberhand E. Scheuing
Mass Affluence: Seven New Rules of Marketing to Today's Consumer ~ Paul Nunes - Brian Johnson Harvard Business School Press Paul Nunes - Brian Johnson
Deliver and Monitor a Service to Customers ~ Eva Burbury Software Publications Eva Burbury
Consult Your Customers: How to Achieve Continuous Sales Success (Better Man ~ Karen Mantyla Kogan Page Ltd Karen Mantyla
Customer Focus: A Strategy for Success (Crisp Management Library) ~ Roger Langevin Crisp Publications Inc Roger Langevin
Selling Through Customer Service: 19 Tried and Tested Activities for Boosti ~ Tony Gillen Fenman Ltd Tony Gillen
Integrated Operations Management and Student CD Updated: Adding Value for C ~ Mark D. Hanna - Rocky W. Newman Prentice Hall Mark D. Hanna - Rocky W. Newman
Creating Customer Delight: The How and Why of Customer Relationship Managem ~ Rakesh Seth - Kirti Seth Sage Publications Pvt. Ltd Rakesh Seth - Kirti Seth
Customer-Centered RE-Engineering ~ Crego Irwin Professional (USA) Crego
Flying High in a Competitive Industry ~ Jochen Wirtz - Loizos Heracleous - Nitin Pangarkar McGraw-Hill Education Singapore Jochen Wirtz - Lo...
Remember What Your MAMAs Taught You: A Unique Way of Looking at Customer Service ~ Brenda Hill iUniverse.com Brenda Hill
Customer Relationship Management (A director's guide) ~ Iod Kogan Page Ltd Iod
Market Services and Concepts to Internal Customers ~ Elisa Casey Software Publications Elisa Casey
Relationship Marketing ~ S Shajahan McGraw Hill Higher Education S Shajahan
On Demand Computing: Technologies and Strategies (On Demand) ~ Craig Fellenstein IBM Press Craig Fellenstein
Find & Keep Customers for Your Small Business (CCH Business Owner's Toolkit) ~ Cleaver J.Y. ebrandedbooks.com,US Cleaver J.Y.
Turnaround at Novell: Taking Customer Service from Cost to Profit ~ Nova Vista Publishing
Reorganizing for Customer and Patient Care: Change Management, Corporate Cu ~ Daniel Farb UniversityOfHealthCare Daniel Farb
The Perfect Customer ~ Roy Cammarano - Peter Honebein South Western College Publishing Roy Cammarano - Peter Honebein
Signposts to Service Excellence: The African Paradigm ~ Shepherd Shonhiwa Unisa Press / Uitgewers Shepherd Shonhiwa
Adult Programs in the Library (ALA Programming Guides) (ALA Programming Guides) ~ Brett W. Lear ALA Editions,US Brett W. Lear
Satisfaction: How Every Company Listens to the Voice of the Customer ~ Chris Denove - James D. Power Penguin Books,India Chris Denove - James D. Power
20 Training Workshops for Customer Care: v. 2 ~ Sarah Cook Gower Publishing Ltd Sarah Cook
Earning & Keeping Customer Loyalty Made Easy (Made Easy Guides) ~ Roy Hedges Lawpack Publishing Ltd Roy Hedges
12 Steps to Success Through Service ~ Barrie Hopson - Mike Scally Management Books 2000 Ltd Barrie Hopson - Mike Scally
Provider Patient Relationships: With Practical Techniques for Improving Cus ~ Daniel Farb UniversityOfHealthCare Daniel Farb
Customer Service - NVQ Level 2: Unit 3 Develop and Maintain Positive Workin ~ Financial Times Prentice Hall
Reputation Management: Management Extra (Management Extra Complete Set) ~ Elearn Pergamon Flexible Learning Elearn
Customer Relationship Management: Perspectives from the Market Place ~ Simon Knox - Stan Maklan - Adrian Payne - Joe Peppard - Lynette Ryals Butterworth-Heinemann Simon Kn...
Relationship Marketing: New Strategies, Technologies and Techniques to Win ~ Ian Gordon John Wiley and Sons Ian Gordon
Customer Service for the New Millennium ~ Robert Tucker East West Books, (Madras) Pvt Ltd Robert Tucker
Branded Customer Service: The New Competitive Edge ~ Janelle Barlow - Paul Stewart Berrett-Koehler Janelle Barlow - Paul Stewart
Raising the Standard: A Survey of Managers' Attitudes to Change (The Instit ~ Neville Benbow Institute of Management Neville Benbow
Phone Courtesy & C/S-50 Min (Crisp Fifty-Minute Books) ~ Finch Crisp Publications Inc Finch
Co-Operate to Compete: Lifetime Partnership with Your Customer ~ Kenneth Preiss - Steven L. Goldman - Roger N. Nagel John Wiley & Sons Inc Kenneth Preiss - Steven L....
Extraordinary Customer Care ~ Glen McCoy Management Books 2000 Ltd Glen McCoy
E-Service: New Directions in Theory and Practice ~ M.E. Sharpe
Total Customer Focus ~ Chris Stern Xlibris Corporation Chris Stern
The E-customer Care Pocketbook (Management Pocketbooks) ~ Mike Applegarth - Adrian Guttridge - Keith Posner Management Pocketbooks Mike Applegarth - Adrian Gu...
Return on Customer: Creating and Maximizing Value from Your Scarcest Resource ~ Don Peppers - Martha Rogers Cyan Books Don Peppers - Martha Rogers
Customer Service Triggers ~ Graham Kelly Gower Publishing Ltd Graham Kelly
30 Activites for Internal Customer Care ~ Jenny Hill - Tallack - Garai Gower Publishing Ltd Jenny Hill - Tallack - Garai
The Winner's Attitude: Using the "Switch" Method to Change How You Deal wit ~ Jeff Gee - Val Gee McGraw Hill Higher Education Jeff Gee - Val Gee
Putting Service into Library Staff Training: A Patron-centered Guide (Libra ~ Joanne M. Bessler ALA Editions,US Joanne M. Bessler
IMS: Customer Satisfaction: BIP2005 (Integrated Management Systems) ~ George Nowacki BSI Standards George Nowacki
Inside the Minds: Profitable Customer Relationships - CEOs from Reynolds & ~ Richard Brock - Gregory J. Hanson - Michael A. Silton Aspatore Books Richard Brock - Gregory J. Hans...
Making Rain: The Secrets of Building Lifelong Client Loyalty ~ Andrew Sobel John Wiley & Sons Inc Andrew Sobel
Instant Referrals: How to Turn Existing Customers Into Your #1 Promoters ~ Bradley J. Sugars McGraw Hill Higher Education Bradley J. Sugars
Re-organising Service Work: Call Centres in Germany and Britain ~ Ursula Holtgrewe - Christian Kerst - Karen Shire Ashgate Ursula Holtgrewe - Christian Kerst - Karen ...
Customer Expectation Management: Success Without Exception ~ Terry Schurter - Steve Towers Meghan Kiffer Pr Terry Schurter - Steve Towers
Como Descubrir El Alma Del Servicio: Los Nueve Motores Del Exito Empresario ~ Leonard Berry Ediciones Granica SA Leonard Berry
Total Access: Giving Customers What They Want in an Anytime, Anywhere World ~ Regis McKenna Harvard Business School Press Regis McKenna
Please Don't Shoot the Messenger!: How to Talk to Demanding Bosses, Clueles ~ Gary S. Goodman McGraw-Hill Contemporary Gary S. Goodman
Creating the Marketing Experience: New Strategies for Building Relationship ~ Joe Marconi South Western College Publishing Joe Marconi
Secrets of Customer Relationship Management: A Guide to Getting Much Closer ~ James G. Barnes McGraw-Hill Education James G. Barnes
The Gentle Art of Firm Persuasion (Spiro Business Guides) ~ Simon J. Naudi Spiro Press Simon J. Naudi
Secrets of Power Persuasion for Salespeople ~ Roger Dawson Career Press Roger Dawson
Managing Customer Service ~ Jenny Hayes - Frances Dredge Gower Publishing Ltd Jenny Hayes - Frances Dredge
Customer Relationship Management ~ Caspian Publishing Ltd
Selling Through Customer Service: 19 Tried and Tested Activities for Boosti ~ Tony Gillen Fenman Ltd Tony Gillen
Consumer Complaints and Compensation: A Guide for the Financial Services Market ~ Adam Samuel City & Financial Publishing Adam Samuel
Six Sigma in Transactional and Service Environments ~ Hasan Akpolat Gower Publishing Ltd Hasan Akpolat
Attract and Retain the Affluent Investor: Winning Tactics for Today's Finan ~ Stephen D. Gresham - Evan Cooper Kaplan Business Stephen D. Gresham - Evan Cooper
The Culting of Brands: Turn Your Customers into True Believers ~ Douglas Atkin Portfolio Douglas Atkin
People Talk: The Skills of Positive Communication and Customer Care ~ Judi James Excel Books Judi James
The Customer Revolution ~ Patricia B. Seybold Random House ebooks Patricia B. Seybold
It's All About Customers!: The Perfect Way to Grow Your Customers Through M ~ John Fraser-Robinson - Pip Mosscrop Kogan Page Ltd John Fraser-Robinson - Pip Mosscrop
Globalizing Customer Solutions: The Enlightened Confluence of Technology, I ~ Edmund B. Fitzgerald Greenwood Press Edmund B. Fitzgerald
Privacy Payoff: How Successful Businesses Build Customer Trust ~ Ann Cavoukian - Tyler Hamilton McGraw-Hill Education Ann Cavoukian - Tyler Hamilton
Managing Customer Value: Creating Quality and Service That Customers Can See ~ Bradley T. Gale Macmillan Publishers New Zealand Ltd Bradley T. Gale
An Exploratory Investigation of Consumer Perceptions of the Internet as an ~ Paul Crick - Madge M. Lyman Henley Management College,The Paul Crick - Madge M. Lyman
Build Your Customer Strategy: A Guide to Creating Profitable Customer Relat ~ James G. Barnes John Wiley & Sons Inc James G. Barnes
Back to the Basics: But Mediocrity Is Not an Option! ~ Clare Evans Miller First Page Publications Clare Evans Miller
Digital Marketing: Using the New Technologies to Get Closer to Your Customers ~ Will Rowan Kogan Page Ltd Will Rowan
Explorations: Travel Geography and Destination Study ~ Janice L. Landry - Anna H. Fesmire Prentice Hall Janice L. Landry - Anna H. Fesmire
1001 Ways to Keep Customers Coming Back ~ Donna Greiner - Theodore B. Kinni Prima Games Donna Greiner - Theodore B. Kinni
Delivering Customer Value: It's Everyone's Job (Management Master Series) ~ Karl Albrecht Productivity Press, Incorporated Karl Albrecht
Biotechnology and the Consumer ~ Kluwer Academic Publishers
The Firm of the Future: A Guide for Accountants, Lawyers, and Other Profess ~ Paul Dunn - Ron Baker John Wiley & Sons Inc Paul Dunn - Ron Baker
Why Customers Come Back: How to Attract and Retain Customers for Life ~ Manzie Lawfer Career Press Manzie Lawfer
Remember What Your MAMAs Taught You: A Unique Way of Looking at Customer Service ~ Brenda Hill iUniverse.com Brenda Hill
Beans: Four Principles for Running a Business in Good Times or Bad ~ Leslie Yerkes - Charles Decker - Bob (Foreword) Nelson Jossey Bass Wiley Leslie Yerkes - Charles Dec...
Consumer Services and Economic Development ~ Colin C. Williams Routledge Colin C. Williams
The Art of Client Creation: Three Steps to Becoming a First, Last and Alway ~ Louis J. Cassara Dearborn Trade,U.S. Louis J. Cassara
Customers First: Skills Bank Level 2 ~ National Extension College Trust Ltd
Batteries Included! - Creating Legendary Service ~ Nigel Barlow Random House Business Books Nigel Barlow
Reorganizing for Customer and Patient Care: Change Management, Corporate Cu ~ Daniel Farb UniversityOfHealthCare Daniel Farb
The Experience: How to Wow Your Customers and Create a Passionate Workplace ~ Lior Arussy CMP Lior Arussy
 
      1201 - 1400
Customer Relationship Management (Briefcase Books) ~ Kristin Anderson - Carol J. Kerr McGraw-Hill Education Kristin Anderson - Carol J. Kerr
Customer Relationship Marketing: Get to Know Your Customers and Win Their L ~ Merlin Stone - Neil Woodcock - Liz Machtynger Kogan Page Ltd Merlin Stone - Neil Woodcock - Liz Mach...
Customer Satisfaction ~ Leatherhead Publishing
30 Activites for Internal Customer Care ~ Jenny Hill - Tallack - Garai Gower Publishing Ltd Jenny Hill - Tallack - Garai
Data-Driven Business Models ~ Alan Weber Texere Publishing,US Alan Weber
Effective Customer Care ~ Amanda Knight Directory of Social Change Amanda Knight
Sun Tzu Strategies for Selling: How to Use "The Art of War" to Build Lifelo ~ Gerald A. Michaelson - Steven W. Michaelson American Media International LLC Gerald A. Michaelson - ...
The Customer Service Training Tool Kit: 40 Training Activities for Customer ~ Jeff Gee - Val Gee McGraw-Hill Education Jeff Gee - Val Gee
The Customer Service Zoo: Create Customers for Life and a Life for Yourself ~ Catherine DeVrye Everest Press Catherine DeVrye
How to Kick Your Customer Service Up a Notch: 101 Insider Tips ~ Rosanne D'Ausilio Purdue University Press Rosanne D'Ausilio
Strategic Marketing Problems: Cases and Comments: United States Edition: Ca ~ Roger Kerin - Robert Peterson Prentice Hall Roger Kerin - Robert Peterson
Deliver and Monitor a Service to Customers ~ Eva Burbury Software Publications Eva Burbury
Excellent Customer Service ~ The learning business Butterworth-Heinemann Ltd The learning business
Red Hot Customers: How to Get Them, How to Keep Them ~ Paul S. Goldner Chandler House Press,US Paul S. Goldner
How to Win Customers in the Digital World: Total Action or Fatal Inaction ~ Peter H.M. Vervest - Albert H. Dunn Springer-Verlag Berlin and Heidelberg GmbH & Co. K Peter H.M. Ve...
NVQ Retailing Level 3: Workpack 4 - Monitor and Control the Availability an ~ Financial Times Prentice Hall
Project Red Light ~ Mark A. Bitner iUniverse.com Mark A. Bitner
Capturing Customers: How to Target the Hottest Markets of the 90's ~ Peter Francese - Rebecca Piirto William C. Brown Peter Francese - Rebecca Piirto
Profitbrand: How to Increase the Profitability, Accountability and Sustaina ~ Nick Wreden Kogan Page Ltd Nick Wreden
Connecting with Your Customers (Results-Driven Manager) ~ Hbsp Harvard Business School Press Hbsp
Lessons Learned: Service: Lessons Learned ~ Jim Williamson Compendium Publishing & Communications Jim Williamson
Crowning the Customer: How to Become Customer-driven ~ Feargal Quinn O'Brien Press Ltd Feargal Quinn
Client Care Techniques ~ Linda Maytum-Wilson XPL Publishing Linda Maytum-Wilson
Beyond World Class: Building Character, Relationships and Profits ~ Alan M. Ross - Cecil Murphy Dearborn Trade,U.S. Alan M. Ross - Cecil Murphy
Customer Service for the New Millennium ~ Robert Tucker East West Books, (Madras) Pvt Ltd Robert Tucker
The Invisible Customer ~ Brian Clegg Kogan Page Ltd Brian Clegg
Care Packages for Your Customers ~ Barbara A. Glanz McGraw-Hill Publishing Co. Barbara A. Glanz
The Must-Have Customer: 7 Steps to Winning the Customer You Haven't Got ~ Robert Gordman - Armin Brott Truman Talley Books Robert Gordman - Armin Brott
Service Management in Computing and Telecommunications (Telecommunications ~ Richard Hallows Artech House Richard Hallows
Salesforce.com for Dummies (For Dummies) ~ Thomas Wong Hungry Minds Inc,U.S. Thomas Wong
Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer ~ Pamela N. Danziger Kaplan Business Pamela N. Danziger
Direct Mail Magic: A Practical Guide to Effective Direct Mail Advertising ( ~ Charles Mallory Crisp Publications Inc Charles Mallory
The Dynamics of Service: Reflections on the Changing Nature of Customer/pro ~ Barbara A. Gutek Jossey Bass Wiley Barbara A. Gutek
Total Customer Service: The Ultimate Weapon ~ William H. Davidow - Bro Uttal HarperCollins William H. Davidow - Bro Uttal
Customer Relationship Management: Organizational and Technological Perspectives ~ Federico Rajola Springer-Verlag Berlin and Heidelberg GmbH & Co. K Federico Rajola
Amaze Your Customers!: Creative Tips on Winning and Keeping Your Customers ~ Daniel Zanetti Kogan Page Ltd Daniel Zanetti
When Retail Customers Count ~ Mark Ryski AuthorHouse Mark Ryski
Customer Service Nightmares: 100 Tales of the Worst Experiences Possible & ~ Nancy Friedman Crisp Publications Inc Nancy Friedman
Secrets of Successful Complaint Handling: The Best Complaint Handling Strat ~ Clare Moore Business Jigsaw Press Clare Moore
Competing in a Service Economy: How to Create a Competitive Advantage Throu ~ Michael D. Johnson - Anders Gustafsson Jossey Bass Wiley Michael D. Johnson - Anders Gustafsson
The Art of Client Service: 54 Things Every Advertising and Marketing Profes ~ Robert Solomon Kaplan Business Robert Solomon
Successful Strategies in Supply Chain Management ~ IGI Publishing
On Great Service: A Framework for Action ~ Leonard L. Berry The Free Press Leonard L. Berry
Branded Customer Service: The New Competitive Edge ~ Janelle Barlow - Paul Stewart Berrett-Koehler Janelle Barlow - Paul Stewart
Using Call Centres to Deliver Public Services (House of Commons Papers) ~ National Audit Office Stationery Office Books National Audit Office
Supervisor's Script Book ~ Dreyfack Prentice Hall Dreyfack
Customer Relationship Management: Electronic Customer Care in the New Economy ~ Andreas Muther Springer-Verlag Berlin and Heidelberg GmbH & Co. K Andreas Muther
The Handling Complaints Pocketbook (Management Pocketbooks) ~ Angelena Boden Management Pocketbooks Angelena Boden
Developing Customer Service Targets by Assessing Customer Perspectives (Aww ~ E Rambo - R Baumgartner - C Koenig IWA Publishing E Rambo - R Baumgartner - C Koenig
Manual for Redesigning Change in Healthcare Organizations: A Customer-Servi ~ Quorum Health Resources Irwin Professional (USA) Quorum Health Resources
How to Really Deliver Superior Customer Service ~ John Halbrooks Gilmour Drummond Publishing John Halbrooks
Through the Customer's Eyes ~ Lindsey Geddes Amacom Lindsey Geddes
Customer Relationship Development ~ Ralf Blomqvist - Johan Dah - Tomas Haeger - Johan Dahl Financial World Publishing Ralf Blomqvist - J...
Communicating with Customers: Service Approaches, Ethics and Impact (Hampto ~ Wendy S.Zabava- Ford Hampton Press Wendy S.Zabava- Ford
Shift Happens: Bridging The Gap Between Awful And Awesome Customer Service ~ Stephanie Wood AuthorHouse Stephanie Wood
Satisfaction Guaranteed: 236 Ideas to Make Your Customers Feel Like a Milli ~ Byrd Baggett Rutledge Hill Press,U.S. Byrd Baggett
Consuming Behaviour ~ John Desmond Palgrave Macmillan John Desmond
Customer-driven Project Management ~ Bruce T. Barkley - James H. Saylor McGraw-Hill Publishing Co. Bruce T. Barkley - James H. Saylor
The Key to Great Leadership: Rediscovering the Principles of Outstanding Service ~ Peter Burwash Torchlight Publishing,U.S. Peter Burwash
CRM Handbook, The: A Business Guide to Customer Relationship Management (In ~ Jill Dyché Addison Wesley Jill Dyché
Relationship Marketing: Management of Customer Relationships ~ Manfred Bruhn Financial Times/ Prentice Hall Manfred Bruhn
Dreamweaving: The Secret to Overwhelming Your Business Competition ~ Michael Chandler Pelican Publishing Co Michael Chandler
Strategic Role of Marketing: Understanding Why Marketing Should Be Central ~ Adrian Davies McGraw-Hill Publishing Co. Adrian Davies
The Customer Revolution ~ Patricia Seybold - Ronni T. Marshak Random House Business Books Patricia Seybold - Ronni T. Marshak
Glossary and Tables for Statistical Quality Control ~ American Society for Quality Control Statistics Division McGraw-Hill Education American Society for ...
Auditing Your Customer Service: The Foundation for Success (Marketing for M ~ John Leppard - Elizabeth Molyneux Thomson Learning John Leppard - Elizabeth Molyneux
Customer Service: Aiming for Excellence ~ Timothy P. Bonomo Trafford Publishing Timothy P. Bonomo
Customer Culture: How FedEx and Other Great Companies Put the Customer Firs ~ Michael D. Basch Financial Times/ Prentice Hall Michael D. Basch
Power of the Purse, The: How Smart Businesses Are Adapting to the World's M ~ Fara Warner Prentice Hall Fara Warner
Trust-based Selling ~ Charles Green McGraw-Hill Publishing Co. Charles Green
Power Of Relationship Marketing: Keeping Customers For Life: Keeping Custom ~ Tony. Cram Financial Times/ Prentice Hall Tony. Cram
SkillSharpener: Training for the Frontline: v. 2 (Ichor Business Books) ~ Purdue University Purdue University Press Purdue University
Blue Streak: Inside Jetblue, the Upstart That Rocked an Industry ~ Barbara S. Peterson Portfolio Barbara S. Peterson
Knowledge-Based Organization ~ Alexander Irwin Professional (USA) Alexander
Consuming Behaviour ~ John Desmond Palgrave Macmillan John Desmond
Understanding and Managing Customers ~ Isabel Doole - Peter Lancaster - Robin Lowe Financial Times/ Prentice Hall Isabel Doole - Peter Lanc...
Service Recovery: Fixing Broken Customers (Management Master Series) ~ Ron Zemke Productivity Press, Incorporated Ron Zemke
Customer Service for Professionals in Health Care ~ Wendy Leebov iUniverse.com Wendy Leebov
Future of Relationship Marketing ~ David Bejou - Adrian Palmer Haworth Press Inc.,U.S. David Bejou - Adrian Palmer
Customer Relations & Rapport (Professional Development Series) ~ John E. Forde Delmar John E. Forde
Preventing Identity Theft in Your Business: How to Protect Your Business, C ~ Judith M. Collins John Wiley & Sons Inc Judith M. Collins
Chocolates on the Pillow Aren't Enough: Reinventing the Customer Experience ~ Jonathan Tisch - Karl Weber John Wiley & Sons Inc Jonathan Tisch - Karl Weber
Promiscuous Customers: Invisible Brands - Delivering Value in Digital Markets ~ Michael Bayler - David Stoughton Capstone Publishing Ltd Michael Bayler - David Stoughton
The Breakthrough Zone: Harnessing Consumer Creativity for Business Innovation ~ Roy Langmaid - Mac Andrews John Wiley and Sons Ltd Roy Langmaid - Mac Andrews
Customer Communications in Marketing (CIM Coursebook) ~ Alison Cheeseman - Gill Wood Butterworth-Heinemann Ltd Alison Cheeseman - Gill Wood
Strategies for Effective Customer Education ~ Peter Honebein Contemporary Books Inc Peter Honebein
Explaining Features and Benefits: 5 (Crisp Retailing Smarts) ~ Crisp Publications Inc
Measuring Customer Service Effectiveness ~ Sarah Cook Gower Publishing Ltd Sarah Cook
Customer Once, Client Forever: 12 Tools for Building Lifetime Business Rela ~ Richard Buckingham Kiplinger Books,U.S. Richard Buckingham
Business Services Training Package: Provide Information to Clients, Bsbcmn2 ~ Melanie Bhagat Software Publications Melanie Bhagat
Customers for Keeps: The Network System to Smash Your Profit Barrier ~ Pete Lisoskie - Shelly Lisoskie Business Toolbox Pete Lisoskie - Shelly Lisoskie
Customer Service: A Practical Approach ~ Elaine K. Harris Prentice Hall Elaine K. Harris
So You've Networked - Now What?: A Guide for Gaining and Retaining Clients ~ Juli Treadway AuthorHouse Juli Treadway
Building the Sale (Crisp Retailing Smarts) ~ Geri McArdle Crisp Publications Inc Geri McArdle
Managing Buyer-supplier Relations: The Winning Edge Through Specification M ~ Rajesh Nellore Routledge Rajesh Nellore
Tracks: A Blueprint for Customer Development ~ Michael, J. Capone AuthorHouse Michael, J. Capone
How to Deliver Excellent Customer Service: A Step-by-Step Guide for Every B ~ Julie Olley Productive Publications,Canada Julie Olley
Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Chan ~ Lisa M. Schwartz - Lana M. Ruffins - Natalie L. Petouhoff Prentice Hall Lisa M. Schwartz - Lana M. R...
Free, Perfect and Now: A CEO's True Story ~ Rob Rodin Touchstone Rob Rodin
Valuepack:Services Management:An Integrated Approach with Essence of Busine ~ Bart Van Looy - Joe Peppard Financial Times/ Prentice Hall Bart Van Looy - Joe Peppard
Spoil 'em Rotten!: Five-Star Customer Delight in Action ~ Jane & Ted Coine iUniverse.com Jane & Ted Coine
Good Service Is Good Business ~ Catherine DeVrye Career Press Catherine DeVrye
Extraordinary Customer Service ~ Glenn McCoy Jaico Publishing House Glenn McCoy
Customer Astonishment: 10 Secrets to World-Class Customer Care ~ Darby Checketts Robert D. Reed Publishers Darby Checketts
Make Winning a Habit: 20 Best Practices of the World's Greatest Sales Forces ~ Rick Page McGraw Hill Higher Education Rick Page
The Call Center Handbook: The Complete Guide to Starting, Running, and Impr ~ Keith Dawson CMP Keith Dawson
Faces of Faith (Journeybook) ~ David Kerrigan Fly Church Publishing Inc David Kerrigan Fly
Complaint Handling for Positive Outcomes: 19 Tried and Tested Activities fo ~ Nina Lockwood Fenman Ltd Nina Lockwood
Fish! Tales ~ Stephen C. Lundin - John Christensen - Harry Paul Time Warner International Stephen C. Lundin - John...
Up Close and Personal?: Customer Relationship Marketing @ Work ~ Paul R. Gamble - Merlin Stone - Neil Woodcock Kogan Page Ltd Paul R. Gamble - Merlin Stone - Neil Wo...
Measuring Customer and Service Profitability ~ R. Connell Thomson Learning R. Connell
Batteries Included!: Creating Legendary Service ~ Nigel Barlow Random House Business Books Nigel Barlow
Profitbrand: How to Increase the Profitability, Accountability and Sustaina ~ Nick Wreden Kogan Page Ltd Nick Wreden
The Customer Delight Principle: Exceeding Customers' Expectations for Botto ~ Timothy L. Keiningham - Terry G. Vavra McGraw-Hill Contemporary Timothy L. Keiningham - Terry G. Vav...
Card Games for Developing Service ~ Gayle Stuebe - Susan El-Shamy Gower Publishing Ltd Gayle Stuebe - Susan El-Shamy
Measuring and Managing Customer Satisfaction: Going for the Gold ~ Sheila Kessler ASQC/Quality Press Sheila Kessler
The Quality Improvement Series (Practical Guidebook Collection): Satisfying ~ Richard Y. Chang - Keith Kelly Jossey Bass Wiley Richard Y. Chang - Keith Kelly
Customer Service Building Successful Skills For The Twenty-First Century ~ 3rd Edition Lucas Academic Internet Publishers Incorporated 3rd Edition Lucas
Himalayan Hermitess: The Life of a Tibetan Buddhist Nun ~ Oxford University Press Inc, USA
Inconvenience Stores: One Year in U.K. Customer Service ~ Mark Bradley Ardra Press Mark Bradley
Customer Friendly: The Organizational Architecture of Service ~ James Ziegenfuss University Press of America James Ziegenfuss
Marketing of Processed Fruit and Vegetables ~ Monalisa Choudhury - Nayan Barua Daya Publishing House,India Monalisa Choudhury - Nayan Barua
Making Rain: The Secrets of Building Lifelong Client Loyalty ~ Andrew Sobel John Wiley & Sons Inc Andrew Sobel
New Economy Emotion: Engaging Customer Passion with e-CRM ~ Alfredo Zingale - Matthias Arndt John Wiley and Sons Ltd Alfredo Zingale - Matthias Arndt
Angel Customers & Demon Customers: Discover Which Is Which, and Turbo-Charg ~ Larry Selden - Geoffrey Colvin - Larry Seloen Portfolio Larry Selden - Geoffrey Colvin - Larry Seloe...
GoldMine 6 for Dummies (For Dummies) ~ Joel Scott Hungry Minds Inc,U.S. Joel Scott
Talking About Machines: Ethnography of a Modern Job (Collection on Technolo ~ Julian E. Orr Cornell University Press Julian E. Orr
Shared Services in Local Government: Improving Service Delivery ~ Ray Tomkinson Gower Publishing Ltd Ray Tomkinson
Call Centre ~ S. Pankaj APH Publishing Corporation S. Pankaj
Managing Activities: Delivering Customer Service and Quality (IM Activity Pack) ~ Catharine Paddock - Catherine Paddock Butterworth-Heinemann Ltd Catharine Paddock - Catherine Paddoc...
CIM Customer Communications: Study Text ~ BPP Professional Education BPP Professional Education BPP Professional Education
Customer Satisfaction Measurement for ISO 9000: 2000 ~ Bill Self - Greg Roche Butterworth-Heinemann Bill Self - Greg Roche
Meet Your Customers' Needs: Workbook No. 2 (Crisp Retailing Smarts) ~ Crisp Publications Crisp Publications Inc Crisp Publications
Relationship Marketing: Exploring relational strategies in marketing: Explo ~ John Egan Financial Times/ Prentice Hall John Egan
The Dissatisfied Customer: How to Achieve the Compensation You Deserve ~ Gerald Mark Breen - Jonathan Matusitz AuthorHouse Gerald Mark Breen - Jonathan Matusitz
101 Marketing Strategies for Accounting, Law, Cons Ulting and Professional ~ Troy Waugh John Wiley & Sons Inc Troy Waugh
CRM at the Speed of Light, 2/e ~ Paul Greenberg Osborne/McGraw-Hill,U.S. Paul Greenberg
Beyond Six Sigma: Profitable Growth Through Customer Value Creation ~ Gary Plaster - Jerry Alderman John Wiley & Sons Inc Gary Plaster - Jerry Alderman
Who Stole My Customer?? Winning Strategies for Creating and Sustaining Cust ~ Harvey Thompson Financial Times/ Prentice Hall Harvey Thompson
Fourth International Conference on Advances in Steel Structures ~ Elsevier Science
Customer Care in Healthcare Certificate Program: For All Members of a Healt ~ Daniel, M.D. Farb Universityofhealthcare Daniel, M.D. Farb
Customer Satisfaction (Crisp Fifty-Minute Books) ~ J. Gitomer Crisp Publications Inc J. Gitomer
Spoil 'em Rotten!: Five-Star Customer Delight in Action ~ Jane & Ted Coine iUniverse.com Jane & Ted Coine
Quest for the Best ~ Stanley Marcus University of North Texas Press,U.S. Stanley Marcus
The Executive Guide to Call Center Metrics ~ James C. Abbott Robert Houston Smith Publishers James C. Abbott
Net Privacy: A Guide to Developing and Implementing a Successful Privacy Plan ~ Michael Erbschloe - John R. Vacca McGraw-Hill Education Michael Erbschloe - John R. Vacca
The Eight Suns of Asian Service: Practising Outstanding Customer Service in Asia ~ David Freemantle Prentice Hall Regents/ESL David Freemantle
There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 Rings of Pow ~ Joe Vitale John Wiley & Sons Inc Joe Vitale
Going for the Green: Selling in the 21st Century ~ Doug Peterson - Walter G. Meyer LTI Publishing Doug Peterson - Walter G. Meyer
E-Market Dominance ~ Brian Ash - Tom Lambert McGraw-Hill Publishing Co. Brian Ash - Tom Lambert
When Retail Customers Count ~ Mark Ryski AuthorHouse Mark Ryski
One Size Fits One: Building Relationships One Customer and One Employee at ~ Gary Heil John Wiley & Sons Inc Gary Heil
Entreprise Resource Planning ~ Pankaj Sharma APH Publishing Corporation Pankaj Sharma
Service Magic: The Art of Amazing Your Customers ~ Ron Zemke - Chip Bell Kaplan Business Ron Zemke - Chip Bell
Intelligent Enterprise ~ James Brian Quinn The Free Press James Brian Quinn
Leisure Marketing: A Global Perspective ~ Susan Horner - John Swarbrooke Butterworth-Heinemann Susan Horner - John Swarbrooke
Guanxi: Relationship Marketing in a Chinese Context ~ Y.H. Wong - T.K.P. Leung Haworth Press Inc.,U.S. Y.H. Wong - T.K.P. Leung
Measuring Customer Satisfaction (50-minute Series) ~ Richard F. Gerson Crisp Publications Inc Richard F. Gerson
Talking About Machines: Ethnography of a Modern Job (Collection on Technolo ~ Julian E. Orr Cornell University Press Julian E. Orr
If It Wasn't for Customers... ~ Lee Grant - Ralph Letheren Trafford Publishing Lee Grant - Ralph Letheren
Entreprise Resource Planning ~ Pankaj Sharma APH Publishing Corporation Pankaj Sharma
The Designer's Coach: Business Strategies for Interior Designers and Decorators ~ Neil Perry Gordon iUniverse.com Neil Perry Gordon
The Effective Manager's Handbook for Customer Service Success: 52 Weekly Mo ~ Edward D. Gagnon - Gregory D. Ward iUniverse.com Edward D. Gagnon - Gregory D. Ward
CustomerCentric Selling ~ Mike Bosworth - John Holland McGraw-Hill Education Mike Bosworth - John Holland
Call Center Performance Enhancement Using Simulation and Modeling (Customer ~ Jon Anton - Bill Hall - Vivek Bapat Purdue University Press Jon Anton - Bill Hall - Vivek Bapat
Sun Tzu Strategies for Selling: How to Use "The Art of War" to Build Lifelo ~ Gerald A. Michaelson - Steven W. Michaelson McGraw-Hill Publishing Co. Gerald A. Michaelson - Steven...
Gower Handbook of Call and Contact Centre Management ~ Natalie Calvert Gower Publishing Ltd Natalie Calvert
Customer Service: Building Successful Skills for the Twenty-First Century ~ Robert W. Lucas Irwin Robert W. Lucas
Willie: Chofer y Profesor ~ Phillip Van Hooser Grupo Nelson Phillip Van Hooser
Moving into Mass Customization: Information Systems and Management Principles ~ Springer-Verlag Berlin and Heidelberg GmbH & Co. K
A Practical Guide to Call Center Technology: Select the Right Systems for T ~ Andrew Waite CMP Andrew Waite
Streetwise Selling (Adams Streetwise) ~ Nancy J. Stephens Adams Media Corporation Nancy J. Stephens
Top Gun Prospecting for Financial Professionals ~ D.Scott Kimball Kaplan Business D.Scott Kimball
First Class Customer Care in Health Service ~ The Learning Business Butterworth-Heinemann Ltd The Learning Business
Excellent Customer Service: Improving Customer Service Level 5 ~ Learning Business Butterworth-Heinemann Ltd Learning Business
401 Killer Marketing Tactics to Increase Sales, Maximize Profits, and Stomp ~ Tom Feltenstein McGraw Hill Higher Education Tom Feltenstein
New Business for Old Europe: Product-Service Development ,Competitiveness a ~ Greenleaf Publishing
Clientes Contentos de Verdad: Claves Para Comprender A Clientes y Usuarios ~ Joan Elias Gestion 2000 Joan Elias
Building Customer Loyalty (Business Skills Express) ~ Glanz - Barabara Glanz Irwin Professional (USA) Glanz - Barabara Glanz
Story Selling in the Connected Economy: Build Trust and Retain Customers fo ~ Bill Whitley - Patrick Thean AuthorHouse Bill Whitley - Patrick Thean
All Business Is Show Business: Create the Ultimate Customer Experience to D ~ Scott McKain Nelson Books Scott McKain
The Extra Mile: Building Profitable Customer Relations Every Time (The Cust ~ Dartnell Publications - Dartnell Corp Dartnell Corporation Dartnell Publications - Dartnell Corp
The Hybrid Company: Reach All Your Customers Through Multi-channels Anytime ~ Bernadette Tiernan Dearborn Trade,U.S. Bernadette Tiernan
E-Commerce: Trust and Security (Financial Technology Management Reports) ~ Mark Moore LLP Professional Publishing Mark Moore
Customer Relationship Management: A Databased Approach ~ V. Kumar - Werner Reinartz John Wiley & Sons Inc V. Kumar - Werner Reinartz
*Fg Customer Service ~ Career Solutions - HUMPHREY South Western College Publishing Career Solutions - HUMPHREY
The Only Thing That Matters: Bringing the Power of the Customer into the Ce ~ Karl A. Albrecht HarperBusiness Karl A. Albrecht
Marketing, An Introduction ~ Martin Christopher - Malcolm McDonald Pan Books Martin Christopher - Malcolm McDonald
Customer Marketing Method ~ Curry Simon & Schuster Curry
What Really Matters: Service, Leadership, People, and Values Large Print Edition ~ John, Pepper Unknown John, Pepper
Blogging for Business: Everything You Need to Know and Why You Should Care ~ Shel Holtz - Ted Demopoulos Kaplan Business Shel Holtz - Ted Demopoulos
Customer Care (Being Successful In...) ~ Veronica Canning Blackhall Publishing Ltd Veronica Canning
Shore to Shore: The Politics of Migration in Euro-Maghreb Relations (Discus ~ Sarah Collinson Royal Institute of International Affairs Sarah Collinson
Customer Relationship Management ~ Roger Joseph Baran - Robert Galka South Western College Publishing Roger Joseph Baran - Robert Galka...
Fish! Tales ~ Stephen C. Lundin - John Christensen - Harry Paul Time Warner International Stephen C. Lundin - John...
The Customer Continuum: Strategic Key Account Development (Irish Management ~ Deric McCann Oak Tree Press Deric McCann
Attracting Perfect Customers: The Power of Strategic Synchronicity ~ Stacey Hall - Jan Brogniez Berrett-Koehler Stacey Hall - Jan Brogniez
Relationship-based Marketing in Ireland (Irish Management Briefings) ~ Lynda Byron Oak Tree Press Lynda Byron
May I Help You?: Great Customer Service for Small Business ~ Jillian Mercer Allen & Unwin Jillian Mercer
Contributions Agency Customer Satisfaction Survey (Research Report) ~ Dept.of Social Security Stationery Office Books Dept.of Social Security
 
      1401 - 1600
Total Customer Service for Profitability ~ Lawrence Swaten Trafford Publishing Lawrence Swaten
A Paradigm of Customer Recovery: "Customer Care from a Practical Approach" ~ Ken G. Dawson iUniverse.com Ken G. Dawson
CIM - 3 Customer Communications: Study Text ~ BPP Learning Media BPP Learning Media BPP Learning Media
How to Turn Customer Service into Customer Sales ~ Bernard Katz McGraw-Hill Contemporary Bernard Katz
Crafting Customer Value: The Art and Science ~ Peter Duchessi Purdue University Press Peter Duchessi
Enterprise One-to-one: Tools for Building Unbreakable Customer Relationship ~ Don Peppers - Martha Rogers Piatkus Books Don Peppers - Martha Rogers
Good Service Good Business: 7 Simple Strategies for Success ~ Catherine DeVrye Prentice-Hall (Australia) Catherine DeVrye
Relationship Marketing: Text and Cases (CIM Professional Development) ~ Helen Peck - Moira Clark - Adrian Payne - Martin Christopher Butterworth-Heinemann Helen Peck - Moir...
Improving Food and Beverage Performance (Hospitality Managers Pocket Book S ~ Keith Waller Butterworth-Heinemann Keith Waller
Effective Committee Service (Survival Skills for Scholars) ~ Neil J. Smelser Sage Publications, Inc Neil J. Smelser
25 Management Lessons from the Customer's Side of the Counter ~ James H. Donnell Irwin Professional (USA) James H. Donnell
Customer Mania!: It's Never Too Late to Build a Customer-Focused Company ~ Ken Blanchard HarperCollins Publishers Ltd Ken Blanchard
Measuring Customer Service Effectiveness ~ Sarah Cook Gower Publishing Ltd Sarah Cook
Customer Relationship Management ~ Francis Buttle Butterworth-Heinemann Francis Buttle
Card Games for Developing Service ~ Gayle Stuebe - Susan El-Shamy Gower Publishing Ltd Gayle Stuebe - Susan El-Shamy
Complete Help Desk Guide ~ Mary Lenz R & D Mary Lenz
Customer Chemistry: How to Keep the Customers You Want and Say Goodbye to t ~ Mary Naylor - Susan Greco McGraw-Hill Contemporary Mary Naylor - Susan Greco
Quality Customer Service: How to Win with the Customer (Crisp Fifty-Minute ~ William B. Martin Crisp Publications Inc William B. Martin
The Customer Service Planner (Marketing Series: Practitioner) ~ Martin Christopher Butterworth-Heinemann Ltd Martin Christopher
Achieving Excellence in Stakeholder Management ~ Springer-Verlag Berlin and Heidelberg GmbH & Co. K
New Service Development: Creating Memorable Experiences ~ Sage Publications, Inc
CRM: Redefining Customer Relationship Management (Enterprise Computing) ~ Jeffrey Peel Digital Press Jeffrey Peel
The Gentle Art of Firm Persuasion (Spiro Business Guides) ~ Simon J. Naudi Spiro Press Simon J. Naudi
World Class IT Service Delivery ~ Peter Wheatcroft British Computer Society Peter Wheatcroft
You Can't Win a Fight with Your Client: & 49 Other Rules for Providing Grea ~ Tom Markert Collins Tom Markert
Consumers and Services ~ Mark Gabbott - G. Hogg John Wiley and Sons Ltd Mark Gabbott - G. Hogg
CIM Coursebook 06/07 Customer Communications ~ Maggie Jones Butterworth-Heinemann Maggie Jones
The Service-dominant Logic of Marketing: Dialog, Debate, and Directions ~ Robert F. Lusch - Stephen L. Vargo M.E. Sharpe Robert F. Lusch - Stephen L. Vargo
A Simple Guide to Keep the Customer Happy and Healthy ~ Samuel Rose AuthorHouse Samuel Rose
Telemarketing Basics: A Practical Guide for Professional Results (50-minute ~ Julie Freestone - Janet Brusse Crisp Publications Inc Julie Freestone - Janet Brusse
Incredible Customer Service: The Final Test ~ David Freemantle McGraw-Hill Publishing Co. David Freemantle
CRM Automation ~ Barton J. Goldenberg Prentice Hall Barton J. Goldenberg
Consumer...or Else!: Consumer-centric Business Paradigms ~ Haworth Press Inc.,U.S.
Treat Your Customers: Thirty Cash Cow Lessons on Service and Sales That I L ~ Bob Miglani Hyperion Bob Miglani
Customer Responsive Management (Total Quality Management) ~ Frank Davis Jr - Karl Manrodt Blackwell Publishers Frank Davis Jr - Karl Manrodt
Free, Perfect and Now: A CEO's True Story ~ Rob Rodin Simon & Schuster Ltd Rob Rodin
Business 2000: Customer Service - Learner Guide (Business 2000) ~ P.A. Paoli South Western College Publishing P.A. Paoli
Customer Relationship Development ~ Ralf Blomqvist - Johan Dah - Tomas Haeger - Johan Dahl Financial World Publishing Ralf Blomqvist - J...
S/NVQ Level 2 Customer Service ~ Sally Bradley Heinemann Educational Publishers Sally Bradley
Delivering Satisfaction and Service Quality: A Customer-based Approach for ~ Peter Hernon - John R. Whitman ALA Editions,US Peter Hernon - John R. Whitman
Taking Responsibility: Workbook ~ Jacky Underwood National Extension College Trust Ltd Jacky Underwood
Ten Key Customer Insights: Unlocking the Mind of the Market ~ Robert Schieffer South Western College Publishing Robert Schieffer
The Brave New Service Strategy: Aligning Customer Relationships, Market Str ~ Barbara A. Gutek - Theresa Welsh Amacom Barbara A. Gutek - Theresa Welsh
Pathways to Peace ~ John Dunworth Xlibris Corporation John Dunworth
Think for Your Customer ~ John Barry Stanley - Linda Stanley Lizardpublishing.Biz John Barry Stanley - Linda Stanley
The Relational Enterprise: Moving Beyond CRM to Maximize All Your Business ~ Kenneth Carlton-Cooper Amacom Kenneth Carlton-Cooper
How to Get Customers to Call, Buy &...Beg for More!: "You Will More Than Do ~ Kenneth J. Varga World Wide Publishing and Trading Kenneth J. Varga
Call Center (Course ILT) ~ Course Technology Course Technology Course Technology
Customer Centered Growth: Five Proven Strategies for Building Competitive A ~ Richard C. Whiteley - Diane Hessan Random House Business Books Richard C. Whiteley - Diane Hessan
What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough ~ Anthony W. Ulwick McGraw-Hill Publishing Co. Anthony W. Ulwick
Willie: Chofer y Profesor ~ Phillip Van Hooser Grupo Nelson Phillip Van Hooser
Customer Service: A How-to-Do-it Manual for Librarians (How-To-Do-It Manual ~ Suzanne Walters Neal-Schuman Publishers Inc.,U.S. Suzanne Walters
Closing the Sale: Workbook 7 (Crisp Retailing Smarts) ~ Crisp Publications Inc
The World of Customer Service ~ Pattie Gibson-Odgers South Western Educational Publishing Pattie Gibson-Odgers
Wooing Customers Back ~ John Mark Holmes Advance Mark Pub John Mark Holmes
Customer Information Management ~ Graham Flower - Phil Fawcett Institute of Financial Services Graham Flower - Phil Fawcett
High Powered Customer Service Training Activities: 26 Fast-moving Training ~ Garry Lennon Allen & Unwin Garry Lennon
The Buzz: 50 Little Things That Make a Big Difference to Serve Your Customers ~ David Freemantle Nicholas Brealey Publishing Ltd David Freemantle
Service Quality in Academic Libraries (Information Management Policies & Se ~ Peter Hernon - Ellen Altman Ablex Publishing Corporation,U.S. Peter Hernon - Ellen Altman
A Guide to Customer Service Skills for the Help Desk Professional ~ Donna Knapp Course Technology Donna Knapp
Communicating with Customers: Service Approaches, Ethics and Impact (Hampto ~ Wendy S.Zabava- Ford Hampton Press Wendy S.Zabava- Ford
ROI Building the CRM Business Case ~ Glen S. Petersen Xlibris Corporation Glen S. Petersen
Sales Secrets from Your Customers (State of the Art Selling) (State of the ~ Barry J. Farber Career Press Barry J. Farber
Managing Knock Your Socks Off Service (Knock Your Socks Off) ~ Chip R. Bell - Ron Zemke Amacom Chip R. Bell - Ron Zemke
Custmr Servc: Practcl&Custmr Servc:Serve: A Practical Approach: AND Custome ~ HARRIS Prentice Hall HARRIS
The Profitable Consumer Is Not Satisfied, But Locked in ~ Joachim Bueschken South Western Educational Publishing Joachim Bueschken
401 Killer Marketing Tactics to Increase Sales, Maximize Profits, and Stomp ~ Tom Feltenstein McGraw Hill Higher Education Tom Feltenstein
Effective Customer Service: Ten Steps for Technical Professions (NetEffect) ~ David L. Goetsch - Stanley B. Davis Prentice Hall David L. Goetsch - Stanley B. Davis
101 Ways to Grow Your Business ~ Hugh Williams Lawpack Publishing Ltd Hugh Williams
Communicating with Customers: Service Approaches, Ethics and Impact (Hampto ~ Wendy S.Zabava- Ford Hampton Press Wendy S.Zabava- Ford
Outrageous!: Unforgettable Service...Guilt-free Selling ~ T.Scott Gross Amacom T.Scott Gross
Online Customer Care: Applying Today's Technology to Achieve World-class Cu ~ Michael Cusack McGraw-Hill Education Michael Cusack
Admit It!: 21 Things You Already Know But Apparently Have Forgotten Regardi ~ Craig S. Galati iUniverse.com Craig S. Galati
Customer Care Excellence: Create an Effective Customer Service Strategy (Pr ~ Sarah Cook Kogan Page Ltd Sarah Cook
Effective Direct Mail (Sixty Minute Success Skills) ~ John Fraser-Robinson David Grant Publishing John Fraser-Robinson
Customer Relationship Management Systems Handbook ~ Duane E. Sharp Auerbach Publishers Inc. Duane E. Sharp
Fast and Efficient Context-Aware Services: From Vision to Reality (Wiley Se ~ D. Raz - Arto Tapani Juhola - Joan Serrat-Fernandez - Alex Galis John Wiley and Sons Ltd D. Raz - Ar...
Customer Once, Client Forever: 12 Tools for Building Lifetime Business Rela ~ Richard Buckingham Kiplinger Books,U.S. Richard Buckingham
Connecting to Customers (Bpg-Other) ~ Microsoft Press Microsoft Press,U.S. Microsoft Press
Customer Communications in Marketing (CIM Coursebook) ~ Gill Wood Butterworth-Heinemann Ltd Gill Wood
Keeping Customers ("Harvard Business Review" Paperback) ~ John J. Sviokla - Benson P. Shapiro Harvard Business School Press John J. Sviokla - Benson P. Shapir...
Using What Customers Value to Guide Your Business ~ American Productivity & Quality Center American Productivity & Quality Center American Productivity ...
Customer Communications in Marketing (CIM Coursebook) ~ Alison Cheeseman - Gill Wood Butterworth-Heinemann Ltd Alison Cheeseman - Gill Wood
Mind Your Ps & Qs: How to Achieve Quality Through Process Improvement: a Ha ~ David Covey iUniverse.com David Covey
Navigating the Customer Contact Center in the 21st Century: A Technology an ~ William Durr Advanstar Marketing Services William Durr
Story Selling in the Connected Economy: Build Trust and Retain Customers fo ~ Bill Whitley - Patrick Thean AuthorHouse Bill Whitley - Patrick Thean
Customer Service for Dummies (For Dummies) ~ Keith Bailey - Karen Leland Hungry Minds Inc,U.S. Keith Bailey - Karen Leland
Total Customer Focus ~ Chris Stern Xlibris Corporation Chris Stern
The Customer Comes Second: Put Your People First and Watch 'em Kick Butt ~ Hal F. Rosenbluth - Diane McFerrin Peters HarperBusiness Hal F. Rosenbluth - Diane McFerrin Peters
Analyzing Costs, Procedures, Processes, and Outcomes in Human Services: An ~ Brian T. Yates Sage Publications, Inc Brian T. Yates
The Customer Delight Principle: Exceeding Customers' Expectations for Botto ~ Timothy L. Keiningham - Terry G. Vavra McGraw-Hill Contemporary Timothy L. Keiningham - Terry G. Vav...
Privacy Payoff: How Successful Businesses Build Customer Trust ~ Ann Cavoukian - Tyler Hamilton McGraw-Hill Education Ann Cavoukian - Tyler Hamilton
Customer Care: Participant's Guide (One Day Workshop) ~ Wendy Carter Kogan Page Ltd Wendy Carter
Information Masters: Secrets of the Customer Race ~ John McKean John Wiley and Sons Ltd John McKean
Why Our Customers Quit? ~ Gerald, A. Long AuthorHouse Gerald, A. Long
Crafting Customer Value ~ Peter Duchessi Jaico Publishing House Peter Duchessi
How to Get What You Want from Almost Anybody: Your Self-Defense Consumer Guide ~ T.Scott Gross Health Communications T.Scott Gross
Customer Service Done Right ~ Zafira Willard Xlibris Corporation Zafira Willard
Checklist of CRM System Requirements: A Practical Workbook for Rapidly Spec ~ Richard Charles Starling Axia Consulting Ltd Richard Charles Starling
Handbook of Customer Satisfaction Measurement ~ Nigel Hill Gower Publishing Ltd Nigel Hill
The Reference Interview as a Creative Art ~ Elaine Zaremba Jennerich - Edward J. Jennerich Greenwood Press Elaine Zaremba Jennerich - Edward J. ...
Sustaining High Performance: The Strategic Transformation to a Customer Foc ~ Stephen Haines - Katie McCoy St Lucie Press Stephen Haines - Katie McCoy
Get to Know Your Customer: Workbook No. 1 (Crisp Retailing Smarts) ~ Crisp Publications Crisp Publications Inc Crisp Publications
Customers that Count: How to build living relationships with your most valu ~ Tony. Cram Financial Times/ Prentice Hall Tony. Cram
7 Universal Laws of Customer Value: How to Win Customers and Influence Markets ~ Stephen C. Broydrick Irwin Professional (USA) Stephen C. Broydrick
Interpersonal Communication in Pharmaceutical Care ~ Helen Meldrum Haworth Press Inc.,U.S. Helen Meldrum
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, ~ Michael Treacy - Fred Wiersema Perseus Books,U.S. Michael Treacy - Fred Wiersema
The Easy Step by Step Guide to Handling Confrontation (Easy Step by Step Guides) ~ Gerry Williams Rowmark Ltd Gerry Williams
First Class Customer Service ~ Learning Business Butterworth-Heinemann Ltd Learning Business
Delighting Customers: How to Build a Customer-Driven Organization ~ Peter Donovan - Timothy Samler Kluwer Academic Publishers Peter Donovan - Timothy Samler
Through the Client's Eyes: New Approaches to Get Clients to Hire You Again ~ Henry W. Ewalt American Bar Association Henry W. Ewalt
Customer Focus: A Strategy for Success (Crisp Management Library) ~ Roger Langevin Crisp Publications Inc Roger Langevin
Training Library Staff and Volunteers to Provide Extraordinary Customer Service ~ Mark L. Smith - Julie Todaro Neal-Schuman Publishers Inc.,U.S. Mark L. Smith - Julie Todaro
The CRM Project Management Handbook: Building Realistic Expectations and Ma ~ Michael Gentle Kogan Page Ltd Michael Gentle
S/NVQ Level 2 Customer Service ~ Sally Bradley Heinemann Educational Publishers Sally Bradley
Customers First: Assessment Book ~ Scitech Diol National Extension College Trust Ltd Scitech Diol
Making Customer Satisfaction Happen: A Strategy for Delighting Customers ~ Roderick M. McNealy Kluwer Academic Publishers Roderick M. McNealy
Customer Information Management ~ Graham Flower - Phil Fawcett Institute of Financial Services Graham Flower - Phil Fawcett
The Golden Circle Secrets: How to Achieve Consistent Sales Success Through ~ Dale Midgley - Ben Midgley John Wiley & Sons Inc Dale Midgley - Ben Midgley
Creating Customer Connections (Taking Control) ~ Jack Burke Silver Lake Publishing Jack Burke
The Referral of a Lifetime: The Networking System That Produces Bottom Line ~ Templeton Berrett-Koehler Templeton
Opt-in Marketing: How the Breakthrough Process of Consensual Database Marke ~ Ernan Roman - Scott Hornstein McGraw Hill Higher Education Ernan Roman - Scott Hornstein
Not by the Seat of My Pants!: Leadership Lessons for the Call Center Superv ~ Anne G Nickerson iUniverse.com Anne G Nickerson
151 Quick Ideas to Get New Customers (151 Quick Ideas) (151 Quick Ideas) ~ Jerry R. Wilson Career Press Jerry R. Wilson
Researching Customer Satisfaction and Loyalty: How to Find Out What People ~ Paul Szwarc Kogan Page Ltd Paul Szwarc
Customer Service, A Training Manual ~ Sandy Leong Sahara Publishing Sandy Leong
Creating Customer Value: The Path to Sustainable Competitive Advantage ~ Earl Naumann Thomson Executive Press,U.S. Earl Naumann
You Can't Win a Fight with Your Client: & 49 Other Rules for Providing Grea ~ Tom Markert Collins Tom Markert
Building Great Customer Experiences ~ Colin Shaw - John Ivens Palgrave Macmillan Colin Shaw - John Ivens
Naked Conversations : How Blogs are Changing the Way Businesses Talk with C ~ Robert Scoble - Shel Israel Hungry Minds Inc,U.S. Robert Scoble - Shel Israel
Fun Is Good: How to Create Joy & Passion in Your Workplace & Career ~ Mike Veeck - Pete Williams Rodale Press Mike Veeck - Pete Williams
Customer Service: Skills and Concepts for Success ~ Robert E. Lucas McGraw Hill Higher Education Robert E. Lucas
Angel Customers & Demon Customers: Discover Which Is Which, and Turbo-Charg ~ Larry Selden - Geoffrey Colvin - Larry Seloen Portfolio Larry Selden - Geoffrey Colvin - Larry Seloe...
Quality Customer Service (Fifty-Minute) ~ William B. Martin Crisp Publications Inc William B. Martin
Customers as Partners: Building Relationships That Last ~ Chip R. Bell Berrett-Koehler Chip R. Bell
Customer Relationship Management (Course ILT) ~ Course Technology Course Technology Course Technology
Managing Customers ~ Siobhan McAleer Oak Tree eWare Siobhan McAleer
Customer Advisory Boards: A Strategic Tool for Customer Relationship Building ~ Tony Carter Haworth Press Inc.,U.S. Tony Carter
Beyond Customer Service: Keeping Customers for Life (The Fifty-Minute Series) ~ Richard F. Gerson Crisp Publications Inc Richard F. Gerson
The Quantum Leap: Next Generation ~ Dean Gilliam - Steve Taylor-Jones J. Ross Publishing Dean Gilliam - Steve Taylor-Jones
Pension Funds and Their Advisors ~ AP Information Services Ltd
Sell the Brand First: How to Sell Your Brand and Create Lasting Customer Loyalty ~ Dan Stiff McGraw-Hill Education Dan Stiff
Financial Advice and Financial Products: Law and Liability ~ Gerald McMeel - John Virgo Oxford University Press Gerald McMeel - John Virgo
Tracks: A Blueprint for Customer Development ~ Michael, J. Capone AuthorHouse Michael, J. Capone
Developing and Implementing a CRM Strategy: The Integration of People, Proc ~ David Reed - David Harvey Business Intelligence David Reed - David Harvey
Second Century: Reconnecting Customer and Value Chain Through Build-to-Order ~ Matthias Holweg - Frits K. Pil The MIT Press Matthias Holweg - Frits K. Pil
Customer Service: Building Successful Skills for the Twenty-First Century ~ Robert W. Lucas Irwin Robert W. Lucas
Completing the Sales Transaction (Crisp Retailing Smarts) ~ Geri McArdle Crisp Publications Inc Geri McArdle
Story Selling in the Connected Economy: Build Trust and Retain Customers fo ~ Bill Whitley - Patrick Thean AuthorHouse Bill Whitley - Patrick Thean
Guanxi: Relationship Marketing in a Chinese Context ~ Y.H. Wong - T.K.P. Leung Haworth Press Inc.,U.S. Y.H. Wong - T.K.P. Leung
Five Star Service, One Star Budget: How to create magic moments for your cu ~ Michael Heppell Prentice Hall Michael Heppell
Me-tailing: How to Help Your Customers Help Themselves ~ Tim Phillips Bowerdean Publishing Co Ltd Tim Phillips
New Business for Old Europe: Product-Service Development ,Competitiveness a ~ Greenleaf Publishing
CIM - 3 Customer Communications: Study Text ~ BPP Learning Media BPP Learning Media BPP Learning Media
Measuring Customer Satisfaction: Hot Buttons and Other Measurement Issues ~ James Myers Butterworth-Heinemann Ltd James Myers
Overpromise and Overdeliver: The Secrets of Unshakable Customer Loyalty ~ Rick Barrera Penguin Books,India Rick Barrera
151 Quick Ideas to Get New Customers (151 Quick Ideas) (151 Quick Ideas) ~ Jerry R. Wilson Career Press Jerry R. Wilson
Success in Dealing with Difficult People (Business Buddies) ~ Ken Lawson Barron's Educational Series Ken Lawson
How to Manage the IT Help Desk: A Guide for User Support and Call Center (C ~ Noel Bruton Butterworth-Heinemann Noel Bruton
Customer Capitalism ~ Sandra Vandermerwe Whurr Publishers Ltd Sandra Vandermerwe
Thank God It's Sunday!: The Gospel of Customer Service ~ O. Bernard Smalls iUniverse.com O. Bernard Smalls
Strategies and Tools for Corporate Blogging ~ John Cass Butterworth-Heinemann John Cass
Building Customer-based Project Organizations ~ Jeffrey K. Pinto - Pekka J. Rouhiainen John Wiley & Sons Inc Jeffrey K. Pinto - Pekka J. Rouhiainen
Customer Service Renaissance ~ M.R. Grubbs William C. Brown M.R. Grubbs
Superior Service (Self Study II) ~ Crisp Learning - William B. Martin Crisp Publications Inc Crisp Learning - William B. Martin
Loyalty Myths: Hyped Strategies That Will Put You Out of Business and Prove ~ Timothy L. Keiningham - Terry G. Vavra - Lerzan Aksoy - Henri Wallard John Wiley & Sons Inc Timothy ...
Foundations of a Customer-Oriented Strategy- Integration and Involvement ~ Andreas Hart VDM Verlag Dr. Mueller e.K. Andreas Hart
Delivering Quality Service: Balancing Customer Perceptions and Expectations ~ Valarie A. Zeithami - A. Parasuraman - Leonard L. Barry The Free Press Valarie A. Zeithami - A. Para...
The Butterfly Customer: Capturing the Loyalty of Todays Elusive Customer: C ~ Susan M. ODell - Joan A. Pajunen John Wiley & Sons Susan M. ODell - Joan A. Pajunen
Training Library Staff and Volunteers to Provide Extra Ordinary Customer Se ~ Julie Todaro - Mark L. Smith Facet Publishing Julie Todaro - Mark L. Smith
What Customers Really Want: Bridging the Gap Between What Your Company Offe ~ Scott McKain Nelson Business Scott McKain
Body of Truth: Leveraging What Consumers Can't or Won't Say ~ D. Hill John Wiley & Sons Inc D. Hill
Building QoS into Distributed Systems: Fifth International Workshop on Qual ~ Kluwer Academic Publishers
Wireless Leadership Strategies: Industry Insiders on Cutting Costs and Grow ~ Aspatore Books Aspatore Books,US Aspatore Books
Caring for the Customer SS3: Managing Activities (Super) ~ NEBS Management Pergamon Flexible Learning NEBS Management
Exploring Direct and Customer Relationship Marketing ~ Martin Evans - Lisa O'Malley - Maurice Patterson Thomson Learning Martin Evans - Lisa O'Malley - Mau...
Repeat Business ~ Larry W Dennis Rising Tide Publishing Larry W Dennis
Managing Key Clients ~ Kevin Walker - Paul Denvir - Cliff Ferguson The Pace Partnership Kevin Walker - Paul Denvir - Cliff ...
Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series) ~ Maxine Kamin Pergamon Flexible Learning Maxine Kamin
Performance-driven CRM: How to Make Your Customer Relationship Management V ~ Stanley Brown - Moosha Gulycz John Wiley and Sons Stanley Brown - Moosha Gulycz
Synchroservice ~ Schonberger Irwin Professional (USA) Schonberger
Excellent Customer Service: Trainer Resource Pack ~ David R. Stubbs Butterworth-Heinemann Ltd David R. Stubbs
Keeping Score: Using the Right Metrics to Drive World-Class Performance ~ Mark Graham Brown Amacom Mark Graham Brown
Customer Relationship Management (Sixty Minute Success Skills) ~ John Frazer-Robinson David Grant Publishing John Frazer-Robinson
Attract and Retain the Affluent Investor: Winning Tactics for Today's Finan ~ Stephen D. Gresham - Evan Cooper Kaplan Business Stephen D. Gresham - Evan Cooper
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Custo ~ Brad Cleveland Cmp United Business Media Brad Cleveland
Once a Customer, Always a Customer: How to Deliver Customer Service That Cr ~ Chris Daffy Oak Tree Press Chris Daffy
The Customer Management Scorecard: A Strategic Framework for Benchmarking P ~ Neil Woodcock - Michael Starkey - Merlin Stone Business Intelligence Neil Woodcock - Michael Starkey...
Lip Service: 50 Humorous Stories of the Worst Customer Service in America a ~ Hal B. Becker OakHill Press Hal B. Becker
The Quality Revolution: Best Practice from the World's Leading Companies ~ Steve Smith Management Books 2000 Ltd Steve Smith
Relationship Marketing: Management of Customer Relationships ~ Manfred Bruhn Financial Times/ Prentice Hall Manfred Bruhn
Customer Advisory Boards: A Strategic Tool for Customer Relationship Building ~ Tony Carter Haworth Press Inc.,U.S. Tony Carter
The Kindness Revolution: The Company-wide Culture Shift That Inspires Pheno ~ Ed Horrell Amacom Ed Horrell
The Brand Who Cried Wolf: Deliver on Your Company's Promise and Create Cust ~ Scott Deming John Wiley & Sons Inc Scott Deming
Customer-centred Enterprise: How IBM and Other World-class Companies Achiev ~ Harvey Thompson McGraw Hill Higher Education Harvey Thompson
Customer Loyalty: How to Earn It, How to Keep It (The Jossey-Bass Business ~ Jill Griffin Jossey Bass Wiley Jill Griffin
A Fresh Approach 2 Excellent Customer Service: You're the Doctor. . . So Fi ~ Curtis A. Cowan Cowan C. Kean Group Curtis A. Cowan
Managing Customer Relationships on the Internet (International Business and ~ Elsevier Science
Customer Is Always Right!: Thought-provoking Insights on the Importance of ~ Armen Kabodian McGraw-Hill Education Armen Kabodian
Manager's Guide to Excellence in Public Relations and Communication Managem ~ David M. Dozier - Larissa A. Grunig - James E. Grunig Lawrence Erlbaum Associates Inc,US David M. Do...
 
      1601 - 1800
Exceptional Customer Service: A Condensed Team-based Delivery System (Lifes ~ Lifeskills International Gower Publishing Ltd Lifeskills International
Fpc Fp3: Identifying and Satisfying Client Needs: Exam Dates: 07-02, 04-03: ~ BPP Publishing Ltd
Globalizing Customer Solutions: The Enlightened Confluence of Technology, I ~ Edmund B. Fitzgerald Greenwood Press Edmund B. Fitzgerald
20 Ways to Improve Customer Service (Crisp Quick Read Series) ~ Lloyd C. Finch Crisp Publications Inc Lloyd C. Finch
Lean Solutions: How Companies and Customers Can Create Value and Wealth Together ~ Daniel T. Jones - James P. Womack Simon & Schuster Ltd Daniel T. Jones - James P. Womack
Your Client's Story: Know Your Clients and the Rest Will Follow ~ Scott West - Mitch Anthony Kaplan Business Scott West - Mitch Anthony
Positively Outrageous Service: How to Delight and Astound Your Customers an ~ T.Scott Gross Kaplan Business T.Scott Gross
Customer Relationship Management: An India Perspective ~ Mukesh Chaturvedi - Abhinav Chaturvedi Excel Books Mukesh Chaturvedi - Abhinav Chaturvedi
Training Workshops for Customer Care ~ Terry Gillen Gower Publishing Ltd Terry Gillen
Emotion Marketing: The Hallmark Way of Winning Customers for Life ~ Scott Robinette - Claire Brand - Vicki Lenz McGraw-Hill Education Scott Robinette - Claire Brand - V...
SAP CRM Interview Questions, Answers, and Explanations: SAP Customer Relati ~ Scott Cameron Equity Press Scott Cameron
Delivering Legendary Customer Service ~ Richard, S. Gallagher Booklocker.com Richard, S. Gallagher
So You've Networked - Now What?: A Guide for Gaining and Retaining Clients ~ Juli Treadway AuthorHouse Juli Treadway
Opt-in Marketing: How the Breakthrough Process of Consensual Database Marke ~ Ernan Roman - Scott Hornstein McGraw Hill Higher Education Ernan Roman - Scott Hornstein
Total Responsibility Management:: The Manual ~ Sandra Waddock - Charles Bodwell - Jennifer Leigh Greenleaf Publishing Sandra Waddock - Charles Bodw...
Sustaining High Performance: The Strategic Transformation to a Customer Foc ~ Stephen Haines - Katie McCoy St Lucie Press Stephen Haines - Katie McCoy
Understanding the Construction Client ~ David Boyd - Ezekiel Chinyio Blackwell Publishing David Boyd - Ezekiel Chinyio
Service with a Smile ~ Christine West PageFree Publishing, Inc. Christine West
Managing Customer Relationships: A Strategic Framework ~ John Wiley & Sons Inc
Xers and the Boomers (Crisp Trade Book) ~ RAINES Crisp Publications Inc RAINES
Process Mastering: How to Establish and Document the Best Known Way to Do a ~ Ray W. Wilson - Paul Harsin Quality Resources Ray W. Wilson - Paul Harsin
Strategic Relationship Marketing ~ Soren Hougaard - Mogens Bjerre Springer-Verlag Berlin and Heidelberg GmbH & Co. K Soren Hougaard - M...
What Really Matters: Service, Leadership, People, and Values ~ John Pepper Yale University Press John Pepper
Admit It!: 21 Things You Already Know But Apparently Have Forgotten Regardi ~ Craig S. Galati iUniverse.com Craig S. Galati
Information Technology & Financial Services ~ A. Gandy - C.S. Chapman Fitzroy Dearborn Publishers A. Gandy - C.S. Chapman
Service Quality in Academic Libraries (Information Management Policies & Se ~ Peter Hernon - Ellen Altman Ablex Publishing Corporation,U.S. Peter Hernon - Ellen Altman
Marketing for Keeps: Building Your Business by Retaining Customers ~ Carla Furlong John Wiley & Sons Inc Carla Furlong
Managing Buyer-supplier Relations: The Winning Edge Through Specification M ~ Rajesh Nellore Routledge Rajesh Nellore
ROI Building the CRM Business Case ~ Glen S. Petersen Xlibris Corporation Glen S. Petersen
Customer Satisfaction ~ Mack Hanan - Peter Karp Amacom Mack Hanan - Peter Karp
The Perfect Customer ~ Roy Cammarano - Peter Honebein South Western College Publishing Roy Cammarano - Peter Honebein
Secrets of Successful Complaint Handling: The Best Complaint Handling Strat ~ Clare Moore Business Jigsaw Press Clare Moore
Consumer Services and Economic Development ~ Colin C. Williams Routledge Colin C. Williams
Corporate Restructuring: International Best Practices - Lessons from Experience ~ World Bank
E-Service: New Directions in Theory and Practice ~ M.E. Sharpe
Oper Mgmt ~ Schonberger McGraw-Hill Education Schonberger
The Business Pilgrim's Progress: How to Give Better-than-excellent Service ~ Colin Turner Hodder Mobius Colin Turner
Relationship Marketing ~ S Shajahan McGraw Hill Higher Education S Shajahan
Customer Relationship Management (A director's guide) ~ Iod Kogan Page Ltd Iod
Resolve Customer Complaints ~ Melody R. Green Software Publications Melody R. Green
Financial Planning Certificate - FP3: Identifying and Satisfying Client Nee ~ BPP Publishing Ltd
Services Marketing: Integrating Customer Focus Across the Firm ~ Valarie A. Zeithaml - Mary Jo Bitner - Dwayne D. Gremler McGraw-Hill Publishing Co. Valarie A. Zeith...
Tracks: A Blueprint for Customer Development ~ Michael, J. Capone AuthorHouse Michael, J. Capone
Through the Client's Eyes: New Approaches to Get Clients to Hire You Again ~ Henry W. Ewalt American Bar Association Henry W. Ewalt
Handbook of CRM: Achieving Excellence through Customer Management: Achievin ~ Adrian Payne Butterworth-Heinemann Adrian Payne
Working in Partnership: Best Practice in Customer-Supplier Relations ~ Barrie G. Dale - Bernard Burnes Gower Publishing Ltd Barrie G. Dale - Bernard Burnes
Romancing the Customer: Building Power Power Relationships Between Customer ~ Paul Temporal - Martin Trott John Wiley & Sons (Asia) Pte Ltd Paul Temporal - Martin Trott
Cust Serv&Tech Cust Serv: Career Success Through Customer Satisfaction: AND ~ TIMM Prentice Hall TIMM
Service Modelling: Principles and Applications ~ V.R. Raisanen John Wiley and Sons Ltd V.R. Raisanen
Serve Yourself: Customer Service from the Inside Out ~ Richard H. Baker HRD Press Inc.,U.S. Richard H. Baker
Guerrilla Marketing in 30 Days ~ Jay Conrad Levinson Entrepreneur Press Jay Conrad Levinson
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together ~ Fred Wiersema HarperCollins Business Fred Wiersema
ACT! 6 for Dummies (For Dummies (Computers)) ~ Karen Fredricks Hungry Minds Inc,U.S. Karen Fredricks
The One-year Business Turnaround: Revolutionize Your Business from the Insi ~ Mike Dandridge Mike Dandridge
The Nordstrom Way to Customer Service Excellence: A Handbook for Implementi ~ Robert Spector - Patrick D. McCarthy John Wiley & Sons Inc Robert Spector - Patrick D. McCarthy
Mastering Customer Relations (Macmillan Master Series (Business)) ~ Roger I. Cartwright Palgrave Macmillan Roger I. Cartwright
The Big Book of Customer Service Training Games: Quick,Fun Activities for A ~ Peggy Carlaw - Vasudha Kathleen Deming McGraw-Hill Publishing Co. Peggy Carlaw - Vasudha Kathleen De...
Meeting Customer Needs (IM Certificate in Management) ~ Ian Smith Butterworth-Heinemann Ltd Ian Smith
Service! Some People Just Don't Get It ~ Trapper Woods - Todd Woods Morgan James Publishing llc Trapper Woods - Todd Woods
The Next Economy: Will You Know Where Your Customers Are? ~ Elliott Ettenberg McGraw-Hill Publishing Co. Elliott Ettenberg
The Agile Manager's Guide to Extraordinary Customer Service (Agile Manager's) ~ Susan M. Gage BNI Publications Inc.,U.S. Susan M. Gage
In Search of Hospitality: Theoretical Perspectives and Debates (Hospitality ~ Conrad Lashley - Alison Morrison Butterworth-Heinemann Conrad Lashley - Alison Morrison
Profiting from Todays Customers: Examining CRM for Publishing - A Vista Rep ~ Martyn Daniels Vista Computer Services Martyn Daniels
Developing and Implementing a CRM Strategy: The Integration of People, Proc ~ David Reed - David Harvey Business Intelligence David Reed - David Harvey
Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care ~ Patricia. Wellington Financial Times/ Prentice Hall Patricia. Wellington
The Customer Is About to Revolt!: 5 Key Actions to Quell an Uprising ~ Jerry A. Mainey AuthorHouse Jerry A. Mainey
The Marking Enterprise: Business Success and Societal Embedding (INSEAD Bus ~ Jean-Claude Thoenig - Charles Waldman Palgrave Macmillan Jean-Claude Thoenig - Charles Waldman
Co-operate to Compete: Lifetime Partnership with Your Customer ~ Kenneth Preiss - Steven L. Goldman - Roger N. Nagel Van Nostrand Reinhold Kenneth Preiss - Steven L....
Multicultural Customer Service (Business Skills Express) ~ Leslie Aguilar - Linda Stokes Irwin Professional (USA) Leslie Aguilar - Linda Stokes
Seven Power Strategies for Building Customer Loyalty ~ Paul R. Timm Amacom Paul R. Timm
Quest for the Best ~ Stanley Marcus University of North Texas Press,U.S. Stanley Marcus
Quality Improvement: Teamwork Solutions from the UK and USA ~ Lesley Munro-Faure Thomson Learning Lesley Munro-Faure
The Outside-in Corporation ~ Barbara Bund McGraw-Hill Publishing Co. Barbara Bund
World-Class Customer Satisfaction ~ Jonathan D. Barsky Irwin Professional (USA) Jonathan D. Barsky
Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Pe ~ Terry R. Bacon - Karen I. Spear Davies-Black Publishing,U.S. Terry R. Bacon - Karen I. Spear
Financial Advice and Financial Products: Law and Liability ~ Gerald McMeel - John Virgo Oxford University Press Gerald McMeel - John Virgo
A Paradigm of Customer Recovery: "Customer Care from a Practical Approach" ~ Ken G. Dawson iUniverse.com Ken G. Dawson
Aftermarketing Ppr: How to Keep Customers for Life Through Relationship Mar ~ Vavra McGraw-Hill Education Vavra
Mind Your Ps & Qs: How to Achieve Quality Through Process Improvement: a Ha ~ David Covey iUniverse.com David Covey
Durable Success: Empowered Management and Visionary Leadership ~ A. Ovy Lungu iUniverse.com A. Ovy Lungu
Introduction to Help Desk Concepts and Skills (Mike Meyers' Computer Skills) ~ Susan M. Sanderson Osborne/McGraw-Hill,U.S. Susan M. Sanderson
The Help Desk Dictionary ~ Julie L. Mohr Blueprintaudits.Com Julie L. Mohr
The Telephone Skills Coaching Manual: 40 Sessions for Working with Individu ~ Pat Cochrane Gower Publishing Ltd Pat Cochrane
How To Complain ~ Mel Stein Southbank Publishing Mel Stein
Customer Service/Home Networki (Residential Integrator's) ~ Quantum I - Delmar Learning Delmar Quantum I - Delmar Learning
Extraordinary Customer Service (Agile Managers) ~ Gemini Books
Clued In: How to Keep Customers Coming Back Again and Again ~ Lewis Carbone Financial Times/ Prentice Hall Lewis Carbone
Selling Today: Creating Customer Value and ACT! CRM Software Pkg: Creating ~ Gerald L. Manning - Barry L. Reece Prentice Hall Gerald L. Manning - Barry L. Reece
Peopletalk: Listening Skills ~ Judi James Spiro Press Judi James
What Customers Like About You: Adding Emotional Value for Service Excellenc ~ David Freemantle Nicholas Brealey Publishing Ltd David Freemantle
Training Library Staff and Volunteers to Provide Extra Ordinary Customer Se ~ Julie Todaro - Mark L. Smith Facet Publishing Julie Todaro - Mark L. Smith
Beauty Therapist's Guide to Professional Practice and Client Care ~ Andrea Barham Longman Andrea Barham
Companies Don't Succeed - People Do!: Ideas to Create Profits Through People ~ Graham Roberts-Phelps Thorogood Graham Roberts-Phelps
Product Development for the Service Sector: Lessons from Market Leaders ~ Robert G. Cooper - Scott Edgett Perseus Books,U.S. Robert G. Cooper - Scott Edgett
Sustaining Knock Your Socks Off Service ~ Ron Zemke - Thomas K. Connellan Amacom Ron Zemke - Thomas K. Connellan
Many Thin Companies: The Change in Customer Dealings and Managers Since Sep ~ Haworth Press Inc.,U.S.
Prime Movers: Define Your Business or Have Someone Define it Against You ~ Rafael Ramirez - Johan Wallin John Wiley and Sons Ltd Rafael Ramirez - Johan Wallin
From Mind to Market ~ Cassette Penton Overseas Inc Cassette
Customer Service: Empowerment and Entrapment (Critical Perspectives on Work ~ Palgrave Macmillan
From Cellmates to Soulmates: Integrating Sales and Service ~ Mark W. Heisler - Suzanne Baldino Jones Virtualbookworm.com Publishing,US Mark W. Heisler - Suzanne ...
Thinking About Patients ~ David Misselbrook Petroc Press David Misselbrook
Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasi ~ Rick Brinkman - Rick Kirschner McGraw-Hill Publishing Co. Rick Brinkman - Rick Kirschner
Customer Communications (CIM Coursebook) ~ Maggie Jones Butterworth-Heinemann Ltd Maggie Jones
How to Profitably Delight Your Customers ~ Hal Mather Butterworth-Heinemann Ltd Hal Mather
Total Customer Focus ~ Chris Stern Xlibris Corporation Chris Stern
Customer Relationship Management: A Key to Corporate Success ~ Venkata V. Ramana - G. Somayajulu Excel Books Venkata V. Ramana - G. Somayajulu
If It Wasn't for Customers... ~ Lee Grant - Ralph Letheren Trafford Publishing Lee Grant - Ralph Letheren
The Customer Centric Enterprise: Advances in Mass Customization and Persona ~ Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Servicio al Cliente/ Customer Service: la comunicacion y la calidad del ser ~ Renata Paz Couso Renata Paz Couso
The Saturn Difference: Creating Customer Loyalty in Your Company ~ V. Lenz John Wiley & Sons Inc V. Lenz
The Hippie Guide to Climbing the Corporate Ladder & Other Mountains: How Ja ~ Skip Yowell Naked Ink Skip Yowell
Creating a Customer Focus CMIOLP: Diploma Level 4 (CMI Open Learning Programme) ~ Kate Williams Butterworth-Heinemann Ltd Kate Williams
xx Customer Challenge_c: Inside Story of a Remarkable Transformation in Cus ~ Tom. Johnson Financial Times/ Prentice Hall Tom. Johnson
Quality from Customer Needs to Customer Satisfaction ~ Bo Bergman - Bengt Klefsjo Studentlitteratur AB,Sweden Bo Bergman - Bengt Klefsjo
Quality Customer Service - Vci ~ CRISP LEARNING Crisp Publications Inc CRISP LEARNING
Quick Response: Managing the Supply Chain to Meet Consumer Demand ~ Alan Hunter - Russell King - Bob Lowson John Wiley and Sons Ltd Alan Hunter - Russell King - Bob Low...
Professional Service Firm 50 (Reinventing Work) ~ Tom Peters Alfred A Knopf Tom Peters
Finding the Profit in Customer Satisfaction ~ Jonathan Barsky Contemporary Books Inc Jonathan Barsky
Beauty Therapist's Guide to Professional Practice and Client Care ~ Andrea Barham Longman Andrea Barham
Reaching Beyond Excellence ~ Jim Mathis Advantage Media Group Jim Mathis
Exceptional Customer Service: A Condensed Team-based Delivery System (Lifes ~ Lifeskills International Gower Publishing Ltd Lifeskills International
Data Protection Law for Employers ~ Susan Singleton Thorogood Susan Singleton
The Real-Time Contact Center: Strategies, Tactics, and Technologies for Bui ~ Donna Fluss Amacom Donna Fluss
Thank You for Your Business: A Collection of Stories, Quotes, and Encourage ~ Linda M. Wall Howard Publishing Company Linda M. Wall
Customer Mania!: It's Never Too Late to Build a Customer-Focused Company ~ Ken Blanchard HarperCollins Publishers Ltd Ken Blanchard
Value Pack: Relationship Marketing:Management of Customer Relationships wit ~ Manfred Bruhn - John Egan Financial Times/ Prentice Hall Manfred Bruhn - John Egan
Building Customer Loyalty (Business Skills Express) ~ Glanz - Barabara Glanz Irwin Professional (USA) Glanz - Barabara Glanz
Customer Service: Skills and Concepts for Success ~ Robert E. Lucas McGraw Hill Higher Education Robert E. Lucas
Total Relationship Marketing: Rethinking Marketing Management ~ Evert Gummesson Butterworth-Heinemann Evert Gummesson
Bread and Butter: What a Bunch of Bakers Taught Me about Business and Happiness ~ Tom McMakin St. Martin's Press Tom McMakin
Customer Relationship Management: An India Perspective ~ Mukesh Chaturvedi - Abhinav Chaturvedi Excel Books Mukesh Chaturvedi - Abhinav Chaturvedi
Service Strategy: Management moves for customer results. (Financial Times S ~ Jacques Horovitz Financial Times/ Prentice Hall Jacques Horovitz
E-service: Speed, Technology & Price Built Around Service ~ John Tschohl Best Sellers Publishing,U.S. John Tschohl
Operations Manual for Manufacturers' Representatives FirmsThird Edition ~ Manufac Educational Research Foundation iUniverse.com Manufac Educational Research Foundation
Call Handling Operations S/NVQ: Level 2 ~ Keith Bowen - Peter Richardson - Yvonne Munn Heinemann Educational Publishers Keith Bowen - Peter Ri...
Fundamentals of Customer-Focused Management ~ Sister John Greenwood Press Sister John
Service Orient or Be Doomed!: How Service Orientation Will Change Your Business ~ Jason Bloomberg - Ronald Schmelzer John Wiley & Sons Inc Jason Bloomberg - Ronald Schmelzer
101 Marketing Strategies for Accounting, Law, Cons Ulting and Professional ~ Troy Waugh John Wiley & Sons Inc Troy Waugh
Loyalty-based Selling: The Magic Formula for Becoming the #1 Sales Rep ~ Tim Smith Amacom Tim Smith
The Heart of the Sale: Making the Customer's Need to Buy the Key to Success ~ Garry Mitchell iUniverse.com Garry Mitchell
Connecting With Clients: Practical Communication Techniques for 15 Common S ~ Laurel Lagoni - Dana Durrance Amer Animal Hospital Assn Laurel Lagoni - Dana Durrance
Multicultural Customer Service (Business Skills Express) ~ Leslie Aguilar - Linda Stokes Irwin Professional (USA) Leslie Aguilar - Linda Stokes
FT MB:Link Between HR & Cust Bondng (FT Management Briefings) ~ K. Mezzacappa Financial Times/ Prentice Hall K. Mezzacappa
Firing on All Cylinders: Tried and Tested Techniques to Improve the Perform ~ Jim Clemmer - Barry Sheehy Piatkus Books Jim Clemmer - Barry Sheehy
Thank God It's Sunday!: The Gospel of Customer Service ~ O. Bernard Smalls iUniverse.com O. Bernard Smalls
How to Mind-read Your Customers: Using Insights from Psychology to Increase ~ David P. Snyder Amacom David P. Snyder
Top Gun Prospecting for Financial Professionals ~ D.Scott Kimball Kaplan Business D.Scott Kimball
Customer Relationship Management (Sixty Minute Success Skills) ~ John Fraser-Robinson David Grant Publishing John Fraser-Robinson
Eleventh Commandment: Transforming to 'Own' Customers ~ Sandra Van Der Merwe John Wiley and Sons Ltd Sandra Van Der Merwe
The Industrial Consumer: Special Issue of "Energy Services Journal, Volume ~ Lawrence Erlbaum Associates Inc,US
There's No Business That's Not Show Business: Marketing in an Experience Cu ~ Bernd H. Schmitt - David L. Rogers - Karen Vrotsos Financial Times/ Prentice Hall Bernd H. Schmitt -...
The Relationship Edge in Business: Connecting with Customers and Colleagues ~ Jerry Acuff - Wally Wood John Wiley & Sons Inc Jerry Acuff - Wally Wood
Manual for the Management of Question-and-answer Services ~ Technical Centre for Agricultural and Rural Cooperation
Delivering Customer Service ~ Sheila Payne Jaico Publishing House Sheila Payne
CIM Customer Communications: Passcard (Cim Passcards) ~ BPP Professional Education BPP Professional Education BPP Professional Education
What's Keeping Your Customers Up at Night?: Close More Deals by Selling to ~ Steven Cody - Richard Harte McGraw-Hill Education Steven Cody - Richard Harte
The Firm of the Future: A Guide for Accountants, Lawyers, and Other Profess ~ Paul Dunn - Ron Baker John Wiley & Sons Inc Paul Dunn - Ron Baker
Killer Web Content: Make the Sale, Deliver the Service, Build the Brand ~ Gerry McGovern A & C Black Publishers Ltd Gerry McGovern
How Profitably Delight Cstmrs ~ MATHER HAL CRC Press Inc MATHER HAL
Irresistable Businesses: Dazzling and Delighting Customers for Life ~ Lynn M. Thomas iUniverse.com Lynn M. Thomas
How May I Help You?: Providing Personal Service in an Impersonal World ~ Stephen C. Broydrick Irwin Professional (USA) Stephen C. Broydrick
Service Quality: Research Perspectives (Foundations for Organizational Science) ~ Benjamin Schneider - Susan S. (Schoenberger) White Sage Publications, Inc Benjamin Schneider - Susan...
Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits ~ Best Business Books
Online Customer Service for Dummies (For Dummies) ~ Karen Leland Hungry Minds Inc,U.S. Karen Leland
Success as a CSR (Crisp Professional) ~ Crisp Publications Inc
Marketing 2.0: Strategies for Closer Customer Relationships ~ Gerald Corbae - Jacob B. Jensen - Dirk Schneider Springer-Verlag Berlin and Heidelberg GmbH & Co. K ...
Large Group Interventions: Engaging the Whole System for Rapid Change (Joss ~ Barbara Benedict Bunker - Billie T. Alban Jossey Bass Wiley Barbara Benedict Bunker - Billie T. Alba...
Cruising Multihull ~ Chris White McGraw-Hill Education Chris White
Marketing Strategy and Competitive Positioning ~ Graham Hooley - John Saunders - Nigel F. Piercy Financial Times/ Prentice Hall Graham Hooley - John ...
Telephone Courtesy and Customer Service (Fifty-Minute) ~ Lloyd C. Finch Crisp Publications Inc Lloyd C. Finch
The Competition Act 1998: Practical Advice and Guidance (Hawksmere Report) ~ Susan Singleton Thorogood Susan Singleton
The Arthur Anderson Guide to Talking with Your Customers ~ Michael Wing - Arthur Anderson - Arthur LLP Anderson Upstart Publishing Co Michael Wing - Arthur And...
Building Quality Service: With Competency-based Human Resource Management ~ Lynn van der Wagen Butterworth-Heinemann Ltd Lynn van der Wagen
Product Information Management for Mass Customization: Connecting Customer, ~ Cipriano Forza - Fabrizio Salvador Palgrave Macmillan Cipriano Forza - Fabrizio Salvador
Disney Y El Arte Del Servicio Al Cliente / Be Our Guest ~ Panorama Mexico
Unscrewed: The Consumer's Guide to Getting What You Paid for ~ Ron Burley Ten Speed Press,U.S. Ron Burley
Customer Satisfaction Is Worth Customer Loyalty ~ Jeffrey Gitomer Capstone Publishing Ltd Jeffrey Gitomer
The Marking Enterprise: Business Success and Societal Embedding (INSEAD Bus ~ Jean-Claude Thoenig - Charles Waldman Palgrave Macmillan Jean-Claude Thoenig - Charles Waldman
Shared Expectations: Sustaining Customer Relationships (Management Master S ~ Wayne A. Little Productivity Press, Incorporated Wayne A. Little
Fast and Efficient Context-Aware Services: From Vision to Reality (Wiley Se ~ D. Raz - Arto Tapani Juhola - Joan Serrat-Fernandez - Alex Galis John Wiley and Sons Ltd D. Raz - Ar...
The Eight Competencies of Relationship Selling: How to Reach the Top One Pe ~ Jim Cathcart Leading Authorities Press Jim Cathcart
If You're So Brilliant...How Come You Can't Identify Your Key Customers?: T ~ Peter Cheverton Kogan Page Ltd Peter Cheverton
Customer Relationship Management in Electronic Markets ~ Haworth Press Inc.,U.S.
Indispensable: How to Become the Company That Your Customers Can't Live Without ~ Joe Calloway John Wiley & Sons Inc Joe Calloway
Gower Handbook of Call and Contact Centre Management ~ Natalie Calvert Gower Publishing Ltd Natalie Calvert
Customer Service Done Right ~ Zafira Willard Xlibris Corporation Zafira Willard
Extraordinary Customer Service (Agile Managers) ~ Gemini Books
New Service Development and Innovation in the New Economy ~ Bo Edvardsson Studentlitteratur AB,Sweden Bo Edvardsson
Electronic Customer Relationship Management (Advances in Management Informa ~ M.E. Sharpe
Superior Customer Service: How to Keep Customers Racing Back to Your Busine ~ Dan W. Blacharski Atlantic Publishing Co Dan W. Blacharski
Call Centers: Technology and Techniques ~ Jack A. Green South Western College Publishing Jack A. Green
Customer Services: Marketing of the Competitve Environment (Banking Certifi ~ Sally Palmer - S. Jones Financial World Publishing Sally Palmer - S. Jones
The Telephone Skills Coaching Manual: 22 Sessions for Working with Individu ~ Pat Cochrane Gower Publishing Ltd Pat Cochrane
The Superior Customer Service Revolution: Plus The Sixteen Keys For Success ~ David M. Schreiber - Monte E. Wilson Vantage Pr David M. Schreiber - Monte E. Wilson
Customer Orientation and Market Action ~ Michael D. Johnson Prentice Hall Michael D. Johnson
Great Customer Service for Your Small Business (Crisp Small Business Series) ~ Richard F. Gerson Crisp Publications Inc Richard F. Gerson
CustomerCentric Selling ~ Mike Bosworth - John Holland McGraw-Hill Education Mike Bosworth - John Holland
Fairness in Consumer Contracts: The Case of Unfair Terms (Markets and the Law) ~ Chris Willett Ashgate Chris Willett
CIM Customer Communications: Study Text (Cim Study Text) ~ BPP Professional Education BPP Professional Education BPP Professional Education
Customer Oriented Behaviour ~ S. Gronfeldt Haskolautgafan S. Gronfeldt
 
      1801 - 2000
Mind to Mind Marketing: Communicate with Your Customers and Create a 'Segme ~ Harry Alder Kogan Page Ltd Harry Alder
Key Account Management in Financial Services: Tools and Techniques for Buil ~ Peter Cheverton - Tim Hughes - Bryan Foss - Merlin Stone Kogan Page Ltd Peter Cheverton - Tim Hughes...
Managing and Motivating Contact Center Employees: Tools and Techniques for ~ Malcolm Carlaw - Peggy Carlaw - Vasudha Kathleen Deming - Kurt Friedmann McGraw-Hill Publishing Co. ...
Burning for Success: How Volunteer Fire Departments Motivate Teams, Coach L ~ Frank B. McCluskey iUniverse.com Frank B. McCluskey
Resolving Patient Complaints Pb: A Step-by-Step Guide to Effective Service ~ Liz Osborne Jones & Bartlett Publishers Inc.,U.S. Liz Osborne
Waiting for Your Cat to Bark?: Persuading Customers When They Ignore Marketing ~ Bryan Eisenberg - Jeffrey Eisenberg - Lisa T. Davis Nelson Business an imprint of Thomas Nelson Publ...
How to Pass Customer Service: Second Level (How to Pass) ~ Terry Johnson LCCI Examinations Board Terry Johnson
The Complete Idiot's Guide to Winning Customer Loyalty (Complete Idiot's Gu ~ Murray Raphel - Neil Raphel - Janis S. Raye Alpha Books Murray Raphel - Neil Raphel - Janis S. Raye
Customer Friendly: The Organizational Architecture of Service ~ James Ziegenfuss University Press of America James Ziegenfuss
How to Win Customers in the Digital World: Total Action or Fatal Inaction ~ Peter H.M. Vervest - Albert H. Dunn Springer-Verlag Berlin and Heidelberg GmbH & Co. K Peter H.M. Ve...
The Marketing Mavens ~ Noel Capon Crown Business Noel Capon
Best Practices in Customer Service ~ Ron Zemke - John A. Woods Amacom Ron Zemke - John A. Woods
Excellent Customer Service: Customer Service Solutions Level 4 ~ Learning Business Butterworth-Heinemann Ltd Learning Business
Handbook of Key Customer Relationship Management (Financial Times Series) ~ Ken Burnett Financial Times/ Prentice Hall Ken Burnett
Large Group Interventions: Engaging the Whole System for Rapid Change (Joss ~ Barbara Benedict Bunker - Billie T. Alban Jossey Bass Wiley Barbara Benedict Bunker - Billie T. Alba...
Satisfaction Guaranteed ~ Byrd Baggett Rutledge Hill Press,U.S. Byrd Baggett
Service with a Smile ~ Christine West PageFree Publishing, Inc. Christine West
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and A ~ Andrew Griffiths Allen & Unwin Andrew Griffiths
E-CRM: Customer Management Strategies for E-Business - Improving Profitabil ~ David Reed Business Intelligence David Reed
Customer Relationship Management Systems Handbook ~ Sharp E. Auerbach Publishers Inc. Sharp E.
Streetwise Selling (Adams Streetwise) ~ Nancy J. Stephens Adams Media Corporation Nancy J. Stephens
One to One B2B: Customer Development Strategies for the Business-to-busines ~ Don Peppers - Martha Rogers Capstone Publishing Ltd Don Peppers - Martha Rogers
The Art of Selling to the Affluent: How to Attract, Service and Retain Weal ~ M. Oechsli John Wiley & Sons Inc M. Oechsli
Seven Power Strategies for Building Customer Loyalty ~ Paul R. Timm Amacom Paul R. Timm
Irresistable Businesses: Dazzling and Delighting Customers for Life ~ Lynn M. Thomas iUniverse.com Lynn M. Thomas
Managing the Customer Experience: Turning Customers into Advocates ~ Shaun Smith - Joe Wheeler Financial Times/ Prentice Hall Shaun Smith - Joe Wheeler
CIM Coursebook 07/08 Customer Communications (CIM Coursebook) ~ Maggie Jones CIM Maggie Jones
Dealing With Demanding Customers: How To Turn Complaints Into Opportunities ~ David Martin Financial Times/ Prentice Hall David Martin
Information Technology & Financial Services ~ A. Gandy - C.S. Chapman Fitzroy Dearborn Publishers A. Gandy - C.S. Chapman
Customer Satisfaction (Crisp Fifty-Minute Books) ~ J. Gitomer Crisp Publications Inc J. Gitomer
The Quest for Quality: Prescriptions for Service Excellence ~ Phillip S Wexler - W.A. Adams - Emil Bohn Saint Martin's Press Phillip S Wexler - W.A. Adams - Emil ...
Talking with Your Customers: What They Will Tell You About Your Business Wh ~ Michael J. Wing Dearborn Trade,U.S. Michael J. Wing
Managing High-tech Services Using a CRM Strategy ~ Donald F. Blumberg St Lucie Press Donald F. Blumberg
Bag the Elephant: How to Win and Keep Big Customers ~ Steve Kaplan Bard Press Steve Kaplan
50 Powerful Ideas You Can Use to Keep Your Customers ~ Paul R. Timm Career Press Paul R. Timm
Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review) ~ Harvard Business School Press
Call Center Agent Turnover and Retention: The Best of Call Center Managemen ~ Call Center Press
The One to One Manager: Real-World Lessons in Customer Relationship Managem ~ Don Peppers - Martha Rogers Currency Don Peppers - Martha Rogers
Customer Service Done Right ~ Zafira Willard Xlibris Corporation Zafira Willard
Customer Relationships: Sales ~ R. Cartwright Capstone Express Exec R. Cartwright
Driving Customer Equity: How Lifetime Customer Value Is Reshaping Corporate ~ Roland T. Rust - Valarie A. Zeithaml - Katherine Lemon - et al Free Press Roland T. Rust - Valarie A...
Taking Responsibility: Trainer's Guide ~ Jacky Underwood National Extension College Trust Ltd Jacky Underwood
Achieving Customer Delight in Your Organization: Positioning Your Organizat ~ John J. Paul - Sheryl R. Paul Association Works John J. Paul - Sheryl R. Paul
The Games Companies Play: An Insider's Guide to Surviving Politics ~ Gerald R. Griffin - Ciaran Parker Capstone Publishing Ltd Gerald R. Griffin - Ciaran Parker
Customers: Arriving with a History and Leaving with an Experience - How to ~ Andrew Waite CMP Books Andrew Waite
Customers that Count: How to build living relationships with your most valu ~ Tony. Cram Financial Times/ Prentice Hall Tony. Cram
Ask!: The Revolutionary New Guide for Getting Total Customer Satisfaction ~ Barbara Rollin St. Martin's Press Barbara Rollin
Many Thin Companies: The Change in Customer Dealings and Managers Since Sep ~ Haworth Press Inc.,U.S.
May I Help You?: Great Customer Service for Small Business ~ Jillian Mercer Allen & Unwin Jillian Mercer
Super Service: Seven Keys to Delivering Great Customer Service...Even When ~ Jeff Gee - Val Gee McGraw-Hill Publishing Co. Jeff Gee - Val Gee
Collections Made Easy: Fast, Efficient, Proven Techniques to Get Cash from ~ Carol S. Frischer Career Press Carol S. Frischer
Call Handling Operations S/NVQ: Level 2 ~ Keith Bowen - Peter Richardson - Yvonne Munn Heinemann Educational Publishers Keith Bowen - Peter Ri...
Customer Service: Skills and Concepts for Success ~ Robert W. Lucas McGraw-Hill Education Robert W. Lucas
Loyalty Rules!: How Leaders Build Lasting Relationships ~ Frederick F. Reichheld Harvard Business School Press Frederick F. Reichheld
Customer Driven Health Reform ~ Douglas Emerey Texere Publishing,US Douglas Emerey
Everyone Is a Customer: A Proven Method for Measuring the Value of Every Re ~ Jeffrey C. Shuman - Janice M. Twombly Dearborn Trade,U.S. Jeffrey C. Shuman - Janice M. Twombly
Members for Life: Proven Service and Retention Strategies for Health-fitnes ~ Richard F. Gerson Human Kinetics Europe Ltd Richard F. Gerson
Value Based Marketing for Bottom Line Success: 5 Steps to Creating Customer ~ Eric Balinski - Phil Allen - J.Nicholas DeBonis McGraw-Hill Contemporary Eric Balinski - Phil Allen ...
Value Pack: Relationship Marketing:Management of Customer Relationships wit ~ Manfred Bruhn - John Egan Financial Times/ Prentice Hall Manfred Bruhn - John Egan
Managing Customer Relationships (Cram 101) ~ Peppers and Rogers Academic Internet Publishers Incorporated Peppers and Rogers
Customer Loyality and Retention: Building Sustainable Relationships ("Finan ~ Prospectus FT Finance, a division of Pearson Professional Lim Prospectus
Customer and Patient Care ~ Daniel Farb UniversityOfHealthCare Daniel Farb
Serving Internal and External Customers ~ Anne Swartzlander Prentice Hall Anne Swartzlander
Customer Communications in Marketing (CIM Coursebook) ~ Gill Wood Butterworth-Heinemann Ltd Gill Wood
Customer Equity Management with Software ~ Roland T. Rust - Katherine N. Lemon - Das Narayandas Prentice Hall Roland T. Rust - Katherine N. Lem...
Customer Service Evidence Builder (Key Skills Evidence Builders) ~ National Extension College Trust Ltd
Understanding and Managing Customers ~ Isabel Doole - Peter Lancaster - Robin Lowe Financial Times/ Prentice Hall Isabel Doole - Peter Lanc...
Customer Relationship Management ~ Neil Jones Financial World Publishing Neil Jones
The Complete Book of Business Success ~ Byrd Baggett Rutledge Hill Press,U.S. Byrd Baggett
How to Deal with Difficult Customers: 10 Simple Strategies for Selling to t ~ Dave Anderson John Wiley & Sons Inc Dave Anderson
The Customer Management Scorecard: Managing CRM for Profit ~ Neil Woodcock - Merlin Stone - Bryan Foss Kogan Page Ltd Neil Woodcock - Merlin Stone - Bryan Foss
At America's Service ~ Karl Albrecht McGraw-Hill Education Karl Albrecht
Instant Leads: Create a Steady Stream of Customers and Keep Your Business G ~ Bradley J. Sugars McGraw Hill Higher Education Bradley J. Sugars
Mastering Customer Value Management: The Art and Science of Creating Compet ~ Ray Kordupleski Pinnaflex Educational Resources Inc Ray Kordupleski
Managing Customers and Quality ~ Open University Worldwide
Operations Management: Meeting Customer's Demands ~ Richard J. Schonberger - Edward Knod McGraw-Hill Education Richard J. Schonberger - Edward Knod
Call Center Success-50 Min: Essential Skills for Csrs (Crisp Fifty-Minute Books) ~ Finch Crisp Publications Inc Finch
Business Is the People & People Are the Business: Break One and the Other W ~ Vahe Akay iUniverse.com Vahe Akay
CRM at the Speed of Light, 2/e ~ Paul Greenberg Osborne/McGraw-Hill,U.S. Paul Greenberg
Customer Loyalty: How to Earn It, How to Keep It (Jossey-Bass Business & Ma ~ Jill Griffin Jossey Bass Wiley Jill Griffin
A Guide to Customer Service Skills for the Help Desk Professional ~ Donna Knapp Course Technology Donna Knapp
The Service Profit Chain: How Leading Companies Link Profit and Growth to L ~ James L. Heskett - W. Earl Sasser Jnr - Leonard A. Schlesinger Simon & Schuster James L. Heskett - W...
Globalizing Customer Solutions: The Enlightened Confluence of Technology, I ~ Edmund B. Fitzgerald Greenwood Press Edmund B. Fitzgerald
Managing Quality: A Practical Guide to Customer Satisfaction (Response Books) ~ D B N Murthy Sage Publications Pvt. Ltd D B N Murthy
Im/TB Customer Rela Mgmt ~ GALKA - STRUNK - BARAN South Western College Publishing GALKA - STRUNK - BARAN
Selling Today: Creating Customer Value and ACT! CRM Software Pkg: Creating ~ Gerald L. Manning - Barry L. Reece Prentice Hall Gerald L. Manning - Barry L. Reece
The Paradox of Excellence: How Great Performance Can Kill Your Business ~ David Mosby - Michael Weissman Pfeiffer Wiley David Mosby - Michael Weissman
Customer-Driven Services Management (Response Books) ~ S Balachandran Sage Publications Pvt. Ltd S Balachandran
How to Become a Rainmaker: The Rules for Getting and Keeping Customers and ~ Jeffrey J. Fox Vermilion Jeffrey J. Fox
Relationship Marketing: Three-Volume Set (SAGE Library in Business and Mana ~ Sage Publications Ltd
Building Brands Directly: Creating Business Value from Customer Relationships ~ Stewart Pearson Palgrave Macmillan Stewart Pearson
Managing Service Level Quality: Across Wireless and Fixed Networks ~ Peter Massam John Wiley and Sons Ltd Peter Massam
Customers First: Skills Bank ~ Scitech Diol National Extension College Trust Ltd Scitech Diol
Customer Service in Ireland ~ Suzanne Twomey Gill & Macmillan Ltd Suzanne Twomey
What the Customer Wants You to Know: How Everybody Needs to Think Different ~ Ram Charan Portfolio Ram Charan
Call Centre ~ S. Pankaj APH Publishing Corporation S. Pankaj
Achieve Sales Supremacy: Develop the 7 Skills Customers Demand of World-Cla ~ Howard Stevens - Theodore B. Kinni Adams Media Corporation Howard Stevens - Theodore B. Kinni
Superior Customer Service: The PROMPT Approach to Success (Irish Management ~ Lynda Byron - Michael Quinn Oak Tree Press Lynda Byron - Michael Quinn
Best Practice Guide for Customer Service Professionals ~ Stephanie Edwards Customer 1st International Stephanie Edwards
Customer Service on the Internet: Building Relationships, Increasing Loyalt ~ Jim Sterne John Wiley & Sons Inc Jim Sterne
One Stop Customer Care (One Stop) ~ David M. Martin ICSA Publishing Ltd David M. Martin
The Internet and the Customer-Supplier Relationship ~ Stefano Ronchi Ashgate Stefano Ronchi
A Guide to Help Desk Concepts ~ Donna Knapp Course Technology Donna Knapp
The Loyalty Link: How Loyal Employees Create Loyal Customers ~ Dennis McCarthy John Wiley & Sons Inc Dennis McCarthy
The Impact of Geographic Deregulation on the American Banking Industry ~ Ann B. Matasar - Joseph N. Heiney Greenwood Press Ann B. Matasar - Joseph N. Heiney
The Customer Is About to Revolt!: 5 Key Actions to Quell an Uprising ~ Jerry A. Mainey AuthorHouse Jerry A. Mainey
Creating Great Visitor Experiences: A Guidebook for Museums and Other Cultu ~ Stephanie Weaver Left Coast Press Inc Stephanie Weaver
All Business Is Show Business: Strategies for Earning Standing Ovations fro ~ Scott McKain Rutledge Hill Press,U.S. Scott McKain
Coordinate Implementation of Customer Service Strategies ~ Belinda Henwood - Stephen Harvey - Jacinth Brown - Business Services Training Australia Software Pub...
A Simple Guide to Keep the Customer Happy and Healthy ~ Samuel Rose AuthorHouse Samuel Rose
On Great Service: A Framework for Action ~ Leonard L. Berry The Free Press Leonard L. Berry
The Art of Celebrity Service ~ Eric Wilder iUniverse.com Eric Wilder
At Your Service: Customer Service for Multinational Companies ~ Brian Kearney Blackhall Publishing Ltd Brian Kearney
Creating Customer Connections (Taking Control) ~ Jack Burke Silver Lake Publishing Jack Burke
Customer Tells: Delivering World-class Customer Service by Reading Your Cus ~ Marty Seldman - John Futterknecht - Ben Sorensen Kaplan Business Marty Seldman - John Futterknecht -...
Earning & Keeping Customer Loyalty Made Easy (Made Easy Guides) ~ Roy Hedges Lawpack Publishing Ltd Roy Hedges
Customer Service Renaissance ~ M.R. Grubbs William C. Brown M.R. Grubbs
Customer Relationship Management ~ Ed Peelen Financial Times/ Prentice Hall Ed Peelen
Burning for Success: How Volunteer Fire Departments Motivate Teams, Coach L ~ Frank B. McCluskey iUniverse.com Frank B. McCluskey
The Mind of the Customer ~ Richard Hodge - Lou Schachter McGraw Hill Higher Education Richard Hodge - Lou Schachter
Excellence in Service (Course ILT) ~ Course Technology Course Technology Course Technology
Up Close and Personal?: Customer Relationship Marketing at Work ~ Paul R. Gamble - Merlin Stone - Neil Woodcock - Bryan Foss Kogan Page Ltd Paul R. Gamble - Merlin St...
Flying High in a Competitive Industry ~ Jochen Wirtz - Loizos Heracleous - Nitin Pangarkar McGraw-Hill Education Singapore Jochen Wirtz - Lo...
Services Management: An Integrated Approach ~ Bart Van Looy - Roland Van Dierdonck - Paul Gemmel Financial Times/ Prentice Hall Bart Van Looy - Ro...
Relationship Marketing: Dialogue and Networks in the E-Commerce Era ~ Richard J. Varey John Wiley and Sons Ltd Richard J. Varey
The Complete Guide to Customer Support: How to Turn Technical Assistance in ~ Joe Fleischer - Brendan B. Read R & D Joe Fleischer - Brendan B. Read
The Six Principles of Service Excellence ~ Theo Gilbert-Jamison AuthorHouse Theo Gilbert-Jamison
Direct Mail Magic: A Practical Guide to Effective Direct Mail Advertising ( ~ Charles Mallory Crisp Publications Inc Charles Mallory
Business-to-Business Marketing: A Step-by-Step Guide ~ Ray Wright Financial Times/ Prentice Hall Ray Wright
Spoil 'em Rotten!: Five-Star Customer Delight in Action ~ Jane & Ted Coine iUniverse.com Jane & Ted Coine
The Ten Demandments: Rules to Live by in the Age of the Demanding Consumer ~ P.Kelly Mooney McGraw-Hill Publishing Co. P.Kelly Mooney
Designing the Best Call Center for Your Business: A Complete Guide for Loca ~ Brendan B. Read McGraw-Hill Education Brendan B. Read
Strategies for Effective Customer Education ~ Peter Honebein Contemporary Books Inc Peter Honebein
Customer Relationship Management: Emerging Concepts, Tools and Applications ~ Jagdish N. Sheth McGraw-Hill Education Jagdish N. Sheth
Discovering the Soul of Service: Nine Drivers of Sustainable Business Success ~ Leonard L. Berry Free Press Leonard L. Berry
Customer Service Games for Training ~ Graham Roberts-Phelps Gower Publishing Ltd Graham Roberts-Phelps
Magnetic Service: Secrets for Creating Passionately Devoted Customers ~ Chip R. Bell - Bilijack R. Bell McGraw Hill Higher Education Chip R. Bell - Bilijack R. Bell
Future of Relationship Marketing ~ David Bejou - Adrian Palmer Haworth Press Inc.,U.S. David Bejou - Adrian Palmer
The Next Economy: Will You Know Where Your Customers Are? ~ Elliott Ettenberg McGraw-Hill Education Elliott Ettenberg
All-To-One: The Winning Model for Marketing in the Post Internet Economy ~ Steve Luengo Jones McGraw-Hill Publishing Co. Steve Luengo Jones
Effective Direct Mail (Sixty Minute Success Skills) ~ John Fraser-Robinson David Grant Publishing John Fraser-Robinson
Customer Service Zoo, The ~ Catherine DeVrye East West Books, (Madras) Pvt Ltd Catherine DeVrye
Call Center (Course ILT) ~ Course Technology Course Technology Course Technology
Manuel De Gestion Des Services Questions-reponses ~ Technical Centre for Agricultural and Rural Cooperation
Customer Service Excellence (Business Skills Express) ~ Debra J. MacNeill Irwin Professional (USA) Debra J. MacNeill
Achieving Excellence in Stakeholder Management ~ Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care ~ Patricia. Wellington Financial Times/ Prentice Hall Patricia. Wellington
Carving Jelly: A Managers Reference to Implementing CRM (Customer Relations ~ Nick Siragher Chiltern Publishing International Ltd Nick Siragher
Successful Strategies in Supply Chain Management ~ IGI Publishing
Total Quality Service: Principles, Practices and Implementations (St Lucie) ~ D.H. Stamatis St Lucie Press D.H. Stamatis
Clients Are People Toop ~ James Alexander Management Books 2000 Ltd James Alexander
Customer Orientation and Market Action ~ Michael D. Johnson Prentice Hall Michael D. Johnson
Crm - Customer Relationship Management (Users Top, 1) ~ Walter Duer M P Ediciones S.A. Walter Duer
Romancing the Customer: Building Power Power Relationships Between Customer ~ Paul Temporal - Martin Trott John Wiley & Sons (Asia) Pte Ltd Paul Temporal - Martin Trott
Compendium of Customer Service Questionnaires and Inventories ~ Sarah Cook Gower Publishing Ltd Sarah Cook
Customer Care in Healthcare Manual with CDROM ~ Daniel Farb University of Health Care Daniel Farb
It's Your Business! the Smart Guide to Customer Service ~ M. L. Wilk - P. F. McGuire Brunswick Pub Corp M. L. Wilk - P. F. McGuire
Customer Satisfaction Through Total Quality ~ John Wellemin Chartwell-Bratt John Wellemin
Excellence in Service (Course ILT) ~ Course Technology Course Technology Course Technology
Winning Behavior: What the Smartest, Most Successful Companies Do Differently ~ Terry R. Bacon - David G. Pugh Amacom Terry R. Bacon - David G. Pugh
Managing Human Resources in Call Centres ~ Nick Garrett - Terry Jacques - Bernard Wynne Spiro Press Nick Garrett - Terry Jacques - Bernard Wynn...
Real Time: Preparing for the Age of the Never Satisfied Customer ~ Regis McKenna Harvard Business School Press Regis McKenna
ROI Selling: Increasing Revenue, Profit, and Customer Loyalty Through the 3 ~ Michael J. Nick - Kurt M. Koenig Kaplan Business Michael J. Nick - Kurt M. Koenig
The Telephone Skills Coaching Manual ~ Pat Cochrane Gower Publishing Ltd Pat Cochrane
Extraordinary Customer Care ~ Glen McCoy Management Books 2000 Ltd Glen McCoy
Real World Customer Service (Small Business Sourcebooks) ~ Bernice B. Johnston Sourcebooks, Inc Bernice B. Johnston
Como Crear Valor Para El Cliente/ Crafting Customer Value: El Arte Y La Cie ~ Peter J. Duchessi Panorama Mexico Peter J. Duchessi
Call Centers for Dummies (For Dummies) ~ Real Bergevin John Wiley and Sons Real Bergevin
Five-Star Customer Service ~ Ted Coine iUniverse.com Ted Coine
The Customer Is About to Revolt!: 5 Key Actions to Quell an Uprising ~ Jerry A. Mainey AuthorHouse Jerry A. Mainey
Quick Skills: Customer Service: Learner's Guide (Quick Skills) ~ Career Solutions Training Group South Western College Publishing Career Solutions Training Group
Interpersonal Communication in Pharmaceutical Care ~ Helen Meldrum Haworth Press Inc.,U.S. Helen Meldrum
Understanding Customers (Marketing Series: Student Workbook) ~ Rosemary Phipps - Craig Simmons Butterworth-Heinemann Ltd Rosemary Phipps - Craig Simmons
At America's Service ~ Karl Albrecht Warner Books Karl Albrecht
Handling Difficult People ~ Daniel Farb UniversityOfHealthCare Daniel Farb
Just Looking Thanks!: The Straight-forward Guide to Creating Brilliant Cust ~ Alf Dunbar Trafford Publishing Alf Dunbar
If Service Came from the Heart: A Guide for Today's Business Owner on How t ~ Valinda Hanna PublishAmerica Valinda Hanna
Gower Handbook of Customer Service ~ Gower Publishing Ltd
Coordinate Implementation of Customer Service Strategies ~ Belinda Henwood - Stephen Harvey - Jacinth Brown - Business Services Training Australia Software Pub...
50 Ways to Win New Customers: Fast, Simple, Inexpensive, Profitable and Pro ~ Paul R. Timm Career Press Paul R. Timm
Total Customer Satisfaction: A Strategic Approach (Financial Times Series) ~ Jacques Horovitz - M Jurgens Financial Times/ Prentice Hall Jacques Horovitz - M Jurgens
The Competition Act 1998: Practical Advice and Guidance (Hawksmere Report) ~ Susan Singleton Thorogood Susan Singleton
Remarkable Service: A Guide to Winning and Keeping Customers for Servers, M ~ The Culinary Institute John Wiley & Sons Inc The Culinary Institute
There's No Business That's Not Show Business: Marketing in an Experience Cu ~ Bernd H. Schmitt - David L. Rogers - Karen Vrotsos Financial Times/ Prentice Hall Bernd H. Schmitt -...
The Customer Centric Enterprise: Advances in Mass Customization and Persona ~ Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Shared Expectations: Sustaining Customer Relationships (Management Master S ~ Wayne A. Little Productivity Press, Incorporated Wayne A. Little
New Service Development: Creating Memorable Experiences ~ Sage Publications, Inc
Customer Relationship Management (Course ILT) ~ Course Technology Course Technology Course Technology
Creating Customers for Life (Management Master Series) ~ SCHEUING Productivity Press, Incorporated SCHEUING
Involving Customers in New Service Development (Series on Technology Manage ~ Imperial College Press
Unlocking Customer Value (Business guide) ~ Caspian Publishing Ltd
Shore to Shore: The Politics of Migration in Euro-Maghreb Relations (Discus ~ Sarah Collinson Royal Institute of International Affairs Sarah Collinson
Effective Call Center Training: Soft Skills ~ Excel Books
Customer Service in the Information Environment (Information Services Manag ~ Guy St.Clair Bowker Guy St.Clair
Effective Call Center Training: Soft Skills ~ Excel Books
When Customers Talk: Turn What They Tell You into Sales ~ T.Scott Gross - Joe Pilotta - BIGresearch Kaplan Business T.Scott Gross - Joe Pilotta - BIGresearch
Project Red Light ~ Mark A. Bitner iUniverse.com Mark A. Bitner
Excellent Customer Service: Responsive Customer Systems Level 1 ~ Learning Business Butterworth-Heinemann Ltd Learning Business
Customer Relationship Management: A Strategic Imperative in the World of E- ~ PricewaterhouseCoopers John Wiley and Sons PricewaterhouseCoopers
Satisfaction: How Every Company Listens to the Voice of the Customer ~ Chris Denove - James D. Power Penguin Books,India Chris Denove - James D. Power
 
      2001 - 2200
Working with Microsoft Dynamics CRM 3.0 ~ Mariah Snyder Microsoft Press,U.S. Mariah Snyder
The Customer and Supplier Innovation Team Guidebook ~ Patrick Norausky ASQC/Quality Press Patrick Norausky
The School for Managers Reference Guide ~ Andrew E. Schwartz A E Schwartz & Assoc Andrew E. Schwartz
Customer Service From the Inside Out Made Easy (Entrepreneur Made Easy) ~ Paul Levesque Entrepreneur Press Paul Levesque
How to Really Deliver Superior Customer Service ~ John Halbrooks Gilmour Drummond Publishing John Halbrooks
Managing Customer Relationship in Service Industries ~ Rajendra Nargundkar - Tapan K. Panda Excel Books Rajendra Nargundkar - Tapan K. Panda
The Referral of a Lifetime: The Networking System That Produces Bottom Line ~ Templeton Berrett-Koehler Templeton
The Telephone Skills Coaching Manual ~ Pat Cochrane Gower Publishing Ltd Pat Cochrane
The Secrets of Master Marketing: Discover How to Produce an Endless Stream ~ David L. Hancock Morgan James Publishing llc David L. Hancock
When America Does It Right: Case Studies in Service Quality ~ Jay W. Spechler Industrial Engineering & Management Press,U.S. Jay W. Spechler
30 Practical Exercises: Improving Customer Care ~ Fenman Ltd
SkillSharpener: Training for the Frontline: v. 1 (Ichor Business Books) ~ Editors of the Customer Communicator - Customer Communicator Purdue University Press Editors of the ...
Beyond Hello ~ Jeannie Davis - Pat Landaker Now Hear This Jeannie Davis - Pat Landaker
What Customers Really Want: Bridging the Gap Between What Your Company Offe ~ Scott McKain Nelson Business Scott McKain
Customer Service Zoo, The ~ Catherine DeVrye East West Books, (Madras) Pvt Ltd Catherine DeVrye
Call Center Management (Course ILT) ~ Course Technology Course Technology Course Technology
Managing Activities: Delivering Customer Service and Quality (IM Activity Pack) ~ Catharine Paddock - Catherine Paddock Butterworth-Heinemann Ltd Catharine Paddock - Catherine Paddoc...
Perfect Customer Care (Perfect) ~ Ted Johns Random House Business Books Ted Johns
E-service: Speed, Technology & Price Built Around Service ~ John Tschohl Best Sellers Publishing,U.S. John Tschohl
Proactive Customer Service: Transforming Your Customer Service Department i ~ Charles D. Brennan Amacom Charles D. Brennan
Customer-Centered RE-Engineering ~ Crego Irwin Professional (USA) Crego
The One to One Manager: Real-World Lessons in Customer Relationship Managem ~ Don Peppers - Martha Rogers Currency Don Peppers - Martha Rogers
Re-organising Service Work: Call Centres in Germany and Britain ~ Ursula Holtgrewe - Christian Kerst - Karen Shire Ashgate Ursula Holtgrewe - Christian Kerst - Karen ...
CIM Coursebook 01/02 Marketing Customer Interface (CIM Coursebook) ~ Rosemary Phipps - Craig Simmons Butterworth-Heinemann Rosemary Phipps - Craig Simmons
Extraordinary Customer Service ~ Glenn McCoy Jaico Publishing House Glenn McCoy
Promiscuous Customers: Invisible Brands - Delivering Value in Digital Markets ~ Michael Bayler - David Stoughton Capstone Publishing Ltd Michael Bayler - David Stoughton
Consumer Behavior ~ Leon Schiffman - Leslie Kanuk Prentice Hall Leon Schiffman - Leslie Kanuk
Magnetic Service: Secrets for Creating Passionately Devoted Customers ~ Chip R. Bell - Bilijack R. Bell McGraw Hill Higher Education Chip R. Bell - Bilijack R. Bell
Becoming a Category of One: How Extraordinary Companies Transcend Commodity ~ Joe Calloway John Wiley & Sons Inc Joe Calloway
Providing Personalized Customer Service (Retailing Smarts) ~ Robert Taggart Crisp Publications Inc Robert Taggart
At America's Service ~ Karl Albrecht McGraw-Hill Education Karl Albrecht
Trends and Analysis in CRM Technology ~ Informa Business Publishing
Delivering Knock Your Socks Off Service ~ Performance Research Associates Amacom Performance Research Associates
Satisfaction Guaranteed: 236 Ideas to Make Your Customers Feel Like a Milli ~ Byrd Baggett Rutledge Hill Press,U.S. Byrd Baggett
Customer Service: Skills and Concepts for Success (Cram101 Textbook Outlines) ~ Lucas Academic Internet Publishers Incorporated Lucas
Como Descubrir El Alma Del Servicio: Los Nueve Motores Del Exito Empresario ~ Leonard Berry Ediciones Granica SA Leonard Berry
Management Without Reservations: Leadership Principles for the Manager's Li ~ Brother Herman Zaccarelli iUniverse.com Brother Herman Zaccarelli
Relationship Marketing: Text and Cases (CIM Professional Development) ~ Helen Peck - Moira Clark - Adrian Payne - Martin Christopher Butterworth-Heinemann Helen Peck - Moir...
Built for Use: Driving Profitability Through the User Experience ~ Karen Donoghue Osborne/McGraw-Hill,U.S. Karen Donoghue
From Cellmates to Soulmates: Integrating Sales and Service ~ Mark W. Heisler - Suzanne Baldino Jones Virtualbookworm.com Publishing,US Mark W. Heisler - Suzanne ...
Business Made Easy: WITH "Profitable Mail Order", "'Effective PR'" AND "Cus ~ Lawpack Publishing Ltd
Managing Knock Your Socks Off Service (Knock Your Socks Off) ~ Chip R. Bell - Ron Zemke Amacom Chip R. Bell - Ron Zemke
From Cellmates to Soulmates: Integrating Sales and Service ~ Mark W. Heisler - Suzanne Baldino Jones Virtualbookworm.com Publishing,US Mark W. Heisler - Suzanne ...
Customer Relationship Management: A People, Process, and Technology Approach ~ William P. Wagner - Michael Zubey Course Technology William P. Wagner - Michael Zubey
Recommend Products and Services: Bsbcmn309a ~ Mark Sheridan - Business Services Training Australia Ltd Software Publications Mark Sheridan - Busin...
What Really Matters: Service, Leadership, People, and Values ~ John Pepper Yale University Press John Pepper
Quick Service Restaurants, Franchising, and Multi-Unit Chain Management ~ Haworth Press Inc.,U.S.
NRAEF ManageFirst: Customer Service: Competency Guide (ManageFirst) ~ NRA National Restaurant Assoc. Educational Foundation Prentice Hall NRA National Restaurant Assoc. E...
The Effective Manager's Handbook for Customer Service Success: 52 Weekly Mo ~ Edward D. Gagnon - Gregory D. Ward iUniverse.com Edward D. Gagnon - Gregory D. Ward
Good Service Is Good Business: Seven Simple Strategies for Success ~ Catherine Devrye Diane Pub Co Catherine Devrye
Anytime, Anywhere: How the Best Bricks-and-clicks Businesses Deliver Seamle ~ Robert Spector Perseus Books,U.S. Robert Spector
Inform, Advise and Support: Fifty Years of the Citizens' Advice Bureau (Sto ~ Jean M. Richards Lutterworth Press Jean M. Richards
Brushing Up on Customer Care (Learning for Work) ~ Workbase Training/Campaign for Learning Southgate Publishers Workbase Training/Campaign for Learning...
Email Marketing ~ Jim Sterne - Anthony Priore John Wiley & Sons Jim Sterne - Anthony Priore
Customer Advisory Boards: A Strategic Tool for Customer Relationship Building ~ Tony Carter Haworth Press Inc.,U.S. Tony Carter
NVQ Level 3 Sales Supervision: Workpack 19 - Contribute to the Maintenance ~ Phil Goldney - Eamon Allen Financial Times Prentice Hall Phil Goldney - Eamon Allen
The Handbook of Customer Satisfaction and Loyalty Measurement ~ Nigel Hill - Jim Alexander Gower Publishing Ltd Nigel Hill - Jim Alexander
Himalayan Hermitess: The Life of a Tibetan Buddhist Nun ~ Oxford University Press Inc, USA
Beyond the Brand: Why Engaging the Right Customers Is Essential to Winning ~ John Winsor Kaplan Business John Winsor
The Butterfly Customer: Capturing the Loyalty of Todays Elusive Customer: C ~ Susan M. ODell - Joan A. Pajunen John Wiley & Sons Susan M. ODell - Joan A. Pajunen
Story Selling in the Connected Economy: Build Trust and Retain Customers fo ~ Bill Whitley - Patrick Thean AuthorHouse Bill Whitley - Patrick Thean
The Consumer-Centric Category Management: How to Increase Profits by Managi ~ ACNielsen - John Karolefski - Al Heller John Wiley & Sons Inc ACNielsen - John Karolefski - Al Helle...
NRAEF ManageFirst: Customer Service: Competency Guide (ManageFirst) ~ NRA National Restaurant Assoc. Educational Foundation Prentice Hall NRA National Restaurant Assoc. E...
Interactive Services Marketing (Hm Business College Titles) ~ Raymond P. Fisk - Grove. - "John" Houghton Mifflin (Academic) Raymond P. Fisk - Grove. - "John"
The Seven Myths of Customer Management: How to Be Customer-driven Without B ~ John Abram - Paul Hawkes John Wiley and Sons Ltd John Abram - Paul Hawkes
Healthcare Customer Service Revolution: The Growing Impact of Managed Care ~ David R. Zimmerman - Peggy Zimmerman - Charles Lund Irwin Professional (USA) David R. Zimmerman - Pe...
Customer Service Intervention ~ Bruce Tulgan - Martin Carolyn Human Resource Development Pr Bruce Tulgan - Martin Carolyn
Harvard Business Review On Customer Relationship Management ~ 'harvard Business Review' Harvard Business School Press 'harvard Business Review'
Total Customer Relationship Management (Automotive Service Management) ~ Mitch Schneider Delmar Mitch Schneider
Speak Right for a Call Centre Job: A Complete Training Guide for Internatio ~ Arjun Raina Penguin Books,India Arjun Raina
Turn Customer Service into Customer Sales (Here's How) ~ Bernard Katz McGraw-Hill Contemporary Bernard Katz
Don't Just Relate - Advocate!: A Blueprint for Profit in the Era of Custome ~ Glen Urban Wharton School Publishing Glen Urban
Power Of Relationship Marketing: Keeping Customers For Life: Keeping Custom ~ Tony. Cram Financial Times/ Prentice Hall Tony. Cram
It's All About Service: How to Lead Your People to Care for Your Customers ~ Ray Pelletier John Wiley & Sons Inc Ray Pelletier
Fourth International Conference on Advances in Steel Structures ~ Elsevier Science
Services Marketing In Asia - A Case Book ~ Jochen Wirtz - Christopher Lovelock Prentice Hall Singapore Jochen Wirtz - Christopher Lovelock
Treat Your Customers: Thirty Cash Cow Lessons on Service and Sales That I L ~ Bob Miglani Hyperion Bob Miglani
Customer Service Is More Than a Department: It's An Attitude ~ Tom Reilly Motivation Pr Tom Reilly
Thinking About Patients ~ David Misselbrook Petroc Press David Misselbrook
Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Chan ~ Lisa M. Schwartz - Lana M. Ruffins - Natalie L. Petouhoff Prentice Hall Lisa M. Schwartz - Lana M. R...
Competing Through Services ~ Sandra Vandermerwe - Lovelock Prentice Hall Sandra Vandermerwe - Lovelock
Taking Care of Business: 101 Ways to Keep Your Customers Coming Back (Witho ~ Dick Schaaf - Ron Zemke HRD Press Dick Schaaf - Ron Zemke
From Cellmates to Soulmates: Integrating Sales and Service ~ Mark W. Heisler - Suzanne Baldino Jones Virtualbookworm.com Publishing,US Mark W. Heisler - Suzanne ...
Service Is Front Stage: Positioning Services for Value Advantage (Insead Bu ~ James Teboul Palgrave Macmillan James Teboul
The Relationship-based Enterprise: Powering Business Success Through Custom ~ Ray McKenzie McGraw-Hill Education Ray McKenzie
The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next ~ Robyn Waters Portfolio Robyn Waters
Leisure Marketing: A Global Perspective ~ Susan Horner - John Swarbrooke Butterworth-Heinemann Susan Horner - John Swarbrooke
Services Marketing (McGraw-Hill Series in Marketing) ~ Valerie Zeithaml - Mary Bitner McGraw-Hill Education Valerie Zeithaml - Mary Bitner
Being a Medical Admissions Clerk (Brady Medical Clerical) ~ Linda Barber Appleton and Lange Linda Barber
When Customers Talk: Turn What They Tell You into Sales ~ T.Scott Gross - Joe Pilotta - BIGresearch Kaplan Business T.Scott Gross - Joe Pilotta - BIGresearch
Performance-driven CRM: How to Make Your Customer Relationship Management V ~ Stanley Brown - Moosha Gulycz John Wiley and Sons Stanley Brown - Moosha Gulycz
New Service Development: Creating Memorable Experiences ~ Sage Publications, Inc
E-process Edge: Creating Customer Value and Business Wealth in the Internet ~ Peter G.W. Keen - Mark McDonald - Peter Keene Osborne/McGraw-Hill,U.S. Peter G.W. Keen - Mark McDona...
Customer Relationship Management ~ Neil Jones Financial World Publishing Neil Jones
It's Your Business! the Smart Guide to Customer Service ~ M. L. Wilk - P. F. McGuire Brunswick Pub Corp M. L. Wilk - P. F. McGuire
Customer Service for Dummies (For Dummies) ~ Keith Bailey - Karen Leland Hungry Minds Inc,U.S. Keith Bailey - Karen Leland
Best Practices: Building Your Business with Arthur Andersen's Global Best P ~ Robert Hiebeler - Thomas Kelly - Charles Ketteman Simon & Schuster Ltd Robert Hiebeler - Thomas Kell...
The DNA of Customer Experience: How Emotions Drive Value ~ Colin Shaw Palgrave Macmillan Colin Shaw
Breakthrough Customer Service: Best Practices of Leaders in Customer Support ~ John Wiley and Sons
Consumer Behavior: United States Edition ~ Michael R. Solomon Prentice Hall Michael R. Solomon
Valuing Your Customers: From Quality Information to Quality Relationships T ~ Angus Jenkinson McGraw-Hill Publishing Co. Angus Jenkinson
Customer Service Operations: The Complete Guide ~ Warren Blanding Diane Books Publishing Company Warren Blanding
Delivering Satisfaction and Service Quality: A Customer-based Approach for ~ Peter Hernon - John R. Whitman ALA Editions,US Peter Hernon - John R. Whitman
Raving Fans ~ Ken Blanchard Pfeiffer Wiley Ken Blanchard
Dominio De Procesos/ Process Mastering: Como Establecer Y Documentar La Mej ~ Ray W. Wilson - Paul Harsin Panorama Mexico Ray W. Wilson - Paul Harsin
Learning Points: 100 Activities/Actions Customer Service Excellence (Learni ~ Garber Peter - Peter R. Garber HRD Press Garber Peter - Peter R. Garber
Putting Service into Library Staff Training: A Patron-centered Guide (Libra ~ Joanne M. Bessler ALA Editions,US Joanne M. Bessler
The Service Pro: Creating Better, Faster, and Different Customer Experiences ~ Rick Tate - Josh Stroup HRD Press Rick Tate - Josh Stroup
G-crm: How to Implement a Crm Strategy in a Gaming And Hospitality Environment ~ Brent Pinkston Booksurge Llc Brent Pinkston
Managing Knock Your Socks Off Service (Knock Your Socks Off) ~ Chip R. Bell - Ron Zemke Pfeiffer Wiley Chip R. Bell - Ron Zemke
Customer Culture: How FedEx and Other Great Companies Put the Customer Firs ~ Michael D. Basch Financial Times/ Prentice Hall Michael D. Basch
Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence ~ Mark Dawes - Denise Winn Human Givens Publishing Ltd Mark Dawes - Denise Winn
If You're So Brilliant...How Come You Can't Identify Your Key Customers?: T ~ Peter Cheverton Kogan Page Ltd Peter Cheverton
Customer Connections: New Strategies for Growth ~ Robert E. Wayland - Paul M. Cole Harvard Business School Press Robert E. Wayland - Paul M. Cole
Customer Equity: Building and Managing Relationships as Valuable Assets ~ Robert C. Blattberg - Gary Getz - Jacquelyn S. Thomas Harvard Business School Press Robert C. Blattb...
Customer Service 101: Basic Lessons to Be Your Best ~ Renee Evenson Bull'sEye Publishing Renee Evenson
S/NVQ 3 Customer Service Candidate Handbook (Nvq) ~ Allan Woods - Lesley Hebron - Sally Bradley Heinemann Educational Publishers Allan Woods - Lesley He...
Customer Service Excellence (Customer Service & Selling Skills) ~ Debra J. MacNeill American Media Inc,US Debra J. MacNeill
New Economy Emotion: Engaging Customer Passion with e-CRM ~ Alfredo Zingale - Matthias Arndt John Wiley and Sons Ltd Alfredo Zingale - Matthias Arndt
CRM: Redefining Customer Relationship Management (Enterprise Computing) ~ Jeffrey Peel Digital Press Jeffrey Peel
A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool ~ Janelle Barlow - Claus Moller Berrett-Koehler Janelle Barlow - Claus Moller
Keeping Customers Happy ~ Dunckel Taylor Jaico Publishing House Dunckel Taylor
Killer Customers: Tell the Good from the Bad--And Dominate Your Competitors ~ Larry Selden - Geoffrey Colvin Portfolio Larry Selden - Geoffrey Colvin
The Hippie Guide to Climbing the Corporate Ladder & Other Mountains: How Ja ~ Skip Yowell Naked Ink Skip Yowell
Customer Service: Career Success Through Customer Satisfaction (Neteffect) ~ Paul R. Timm Prentice Hall Paul R. Timm
Managing Customer Value: Creating Quality and Service That Customers Can See ~ Bradley T. Gale Macmillan Publishers New Zealand Ltd Bradley T. Gale
Integrity Service: Treat Your Customers Right - Watch Your Business Grow ~ Ron Willingham Simon & Schuster Ltd Ron Willingham
Marketing Logistics (Chartered Institute of Marketing) ~ Martin Christopher - Helen Peck Butterworth-Heinemann Martin Christopher - Helen Peck
Customer Loyalty: How to Earn It, How to Keep It (Jossey-Bass Business & Ma ~ Jill Griffin Jossey Bass Wiley Jill Griffin
SkillSharpener: Training for the Frontline: v. 1 (Ichor Business Books) ~ Editors of the Customer Communicator - Customer Communicator Purdue University Press Editors of the ...
101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and A ~ Andrew Griffiths Allen & Unwin Andrew Griffiths
The Customer Experience Management: A Revolutionary Approach to Connecting ~ B. Schmitt John Wiley & Sons Inc B. Schmitt
The Market Driven Organization: Attracting and Keeping Valuable Customers ~ George S. Day Free Press George S. Day
The World of Customer Service ~ Pattie Gibson-Odgers South Western Educational Publishing Pattie Gibson-Odgers
Phone Courtesy & C/S-50 Min (Crisp Fifty-Minute Books) ~ Finch Crisp Publications Inc Finch
You Will Be Satisfied ~ Bob Tasca - Caldwell Peter HarperCollins Publishers (Australia) Pty Ltd Bob Tasca - Caldwell Peter
The Customer Service Pocketbook (The Pocketbook) ~ Sean McManus Management Pocketbooks Sean McManus
Great Customer Service on the Telephone (The WorkSmart Series) ~ Kristin Anderson Amacom Kristin Anderson
The Market Driven Organization: Attracting and Keeping Valuable Customers ~ George S. Day Free Press George S. Day
SAP Service and Support ~ G. Oswald SAP Press G. Oswald
What Customers Like About You: Adding Emotional Value for Service Excellenc ~ David Freemantle Nicholas Brealey Publishing Ltd David Freemantle
Get More Referrals Now!: The Four Cornerstones That Turn Business Relations ~ Bill Cates McGraw-Hill Publishing Co. Bill Cates
Successful Strategies in Supply Chain Management ~ IGI Publishing
Salesforce.com for Dummies (For Dummies) ~ Thomas Wong Hungry Minds Inc,U.S. Thomas Wong
Customer Lifetime Value: Reshaping the Way We Manage to Maximize Profits ~ Best Business Books
Join the Conversation: How to Engage Marketing-weary Customers with the Pow ~ Joseph Jaffe John Wiley & Sons Inc Joseph Jaffe
Keeping the Customer Satisfied: Guide to Field Service ~ Eastman Kodak Irwin Professional (USA) Eastman Kodak
Unleashing Excellence: The Complete Guide to Ultimate Customer Service ~ Dennis Snow - Teri Yanovitch DC Press Dennis Snow - Teri Yanovitch
Lessons in Service from Charlie Trotter ~ Edmund O. Lawler Ten Speed Press,U.S. Edmund O. Lawler
The C.R.M. Pocketbook (The Pocketbook) ~ David Alexander Management Pocketbooks David Alexander
Culinary Taste: Consumer Behaviour in the International Restaurant Sector ( ~ Donald Sloan Butterworth-Heinemann Donald Sloan
Integrity Service: Treat Your Customers Right - Watch Your Business Grow ~ Ron Willingham Simon & Schuster Ltd Ron Willingham
Exceeding Customer Expectations: Find Out What Your Customers Want - and Gi ~ Susan Nash - Derek Nash How To Books Ltd Susan Nash - Derek Nash
Cheap: The Real Cost of the Global Trend for Bargains, Discounts and Consum ~ David Bosshart Kogan Page Ltd David Bosshart
Perfect Phrases for Customer Service: 101 Customer Service Training Scripts ~ Robert Bacal McGraw-Hill Education Robert Bacal
Zingerman's Guide to Giving Great Service ~ Ari Weinzweig Hyperion Books Ari Weinzweig
The Relationship Edge in Business: Connecting with Customers and Colleagues ~ Jerry Acuff - Wally Wood John Wiley & Sons Inc Jerry Acuff - Wally Wood
Successful Customer Relationship Marketing: New Thinking, New Strategies, N ~ Merlin Stone - Bryan Foss Kogan Page Ltd Merlin Stone - Bryan Foss
Call Center Success-50 Min: Essential Skills for Csrs (Crisp Fifty-Minute Books) ~ Finch Crisp Publications Inc Finch
EBusiness or Out of Business: Oracle's Roadmap for Profiting in the New Economy ~ Mark Barrenechea McGraw-Hill Education Mark Barrenechea
Just Ask a Woman: Cracking the Code of What Women Want and How They Buy ~ Mary Lou Quinlan John Wiley & Sons Inc Mary Lou Quinlan
Five Star Service, One Star Budget: How to create magic moments for your cu ~ Michael Heppell Prentice Hall Michael Heppell
Developing Knowledge-Based Client Relationships: Leadership in Professional ~ Ross Dawson Butterworth-Heinemann Ross Dawson
Customer Relations for Careers ~ Davis McGraw Hill Higher Education Davis
Winning at Service: Lessons from Service Leaders ~ W. Schmidt - Gordon Adler - Els Van Weering John Wiley and Sons Ltd W. Schmidt - Gordon Adler - Els ...
Raving Fans: Revolutionary Approach to Customer Service (One Minute Manager) ~ Kenneth H. Blanchard - Sheldon Bowles HarperCollins Business Kenneth H. Blanchard - Sheldon Bowles
The 10 Demandments: Universal Truths for Success in the Age of the Customer ~ P.Kelly Mooney - Laura A. Bergheim McGraw Hill Higher Education P.Kelly Mooney - Laura A. Bergheim
Information Technology Enabled Global Customer Service ~ IGI Publishing
Customer Service 201: Managing Your People to Be Their Best ~ Renee Evenson Bull'sEye Publishing Renee Evenson
Key Customers: How to Manage Them Profitably (CIM Professional Development) ~ Malcolm McDonald - Beth Rogers - Diana Woodburn Butterworth-Heinemann Ltd Malcolm McDonald - Beth Ro...
Converting Customer Value: from Retention to Profit ~ John Murphy - Jamie Burton - Robin Gleaves - Jan Kitshoff John Wiley and Sons Ltd John Murphy - Jami...
Service America: Doing Business in the New Economy ~ Karl Albrecht Warner Books Karl Albrecht
Mastering Your Key Accounts: Maximize Relationships, Create Strategic Partn ~ Stephan Schiffman Adams Media Corporation Stephan Schiffman
Success at the Enquiry Desk: Successful Enquiry Answering Everytime ~ Tim Owen Facet Publishing Tim Owen
Raving Fans ~ Ken Blanchard Pfeiffer Wiley Ken Blanchard
A Practical Guide to CRM: Building More Profitable Customer Relationships ~ Janice Reynolds CMP Janice Reynolds
Guide to Customer Service Teams: Nine Steps to Improving Productivity and S ~ Susan Hash Purdue University Press Susan Hash
Moments of Truth ~ Jan Carlzon HarperCollins Jan Carlzon
Converting Customer Value: from Retention to Profit ~ John Murphy - Jamie Burton - Robin Gleaves - Jan Kitshoff John Wiley and Sons Ltd John Murphy - Jami...
Professional Service Firm 50 (Reinventing Work) ~ Tom Peters Alfred A Knopf Tom Peters
Marketing: Connecting with Customers ~ Gilbert D. Harrell Prentice Hall Gilbert D. Harrell
Out of the Box Marketing ~ David Abingdon Thorogood David Abingdon
The E-factor: Building a 24/7, Customer-centric, Electronic Business for th ~ Martin T. Focazio Amacom Martin T. Focazio
Shopping: Why We Love It and How Retailers Can Create the Ultimate Customer ~ Pamela N. Danziger Kaplan Business Pamela N. Danziger
Ten Key Customer Insights: Unlocking the Mind of the Market ~ Robert Schieffer South Western College Publishing Robert Schieffer
Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Lead ~ Disney Institute Disney Editions Disney Institute
CIM Customer Communications: Practice and Revision Kit (Practice & Revision Kit) ~ BPP Professional Education BPP Professional Education BPP Professional Education
Customer Mania!: It's Never Too Late to Build a Customer-Focused Company ~ Ken Blanchard HarperCollins Publishers Ltd Ken Blanchard
Clients for Life: How Great Professionals Develop Breakthrough Relationships ~ Jagdish N. Sheth - Andrew Carl Sobel Simon & Schuster Ltd Jagdish N. Sheth - Andrew Carl Sobel
Value Based Marketing for Bottom Line Success: 5 Steps to Creating Customer ~ Eric Balinski - Phil Allen - J.Nicholas DeBonis McGraw-Hill Contemporary Eric Balinski - Phil Allen ...
Service Quality: Research Perspectives (Foundations for Organizational Science) ~ Benjamin Schneider - Susan S. (Schoenberger) White Sage Publications, Inc Benjamin Schneider - Susan...
Exceptional Customer Service: Going Beyond Your Good Service to Exceed the ~ Lisa Ford - David McNair - Bill Perry Adams Media Corporation Lisa Ford - David McNair - Bill Perry
Citizen Marketers: When People Are the Message ~ Ben McConnell - Jackie Huba Kaplan Business Ben McConnell - Jackie Huba
Emotion Marketing: The Hallmark Way of Winning Customers for Life ~ Scott Robinette - Claire Brand - Vicki Lenz McGraw-Hill Education Scott Robinette - Claire Brand - V...
Willie's Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their ~ Phillip Van Hooser John Wiley & Sons Inc Phillip Van Hooser
Second Century: Reconnecting Customer and Value Chain Through Build-to-Order ~ Matthias Holweg - Frits K. Pil The MIT Press Matthias Holweg - Frits K. Pil
Help Desk Practitioners Handbook ~ Barbara Czegel John Wiley & Sons Barbara Czegel
Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental C ~ Kirk Kazanjian Currency Kirk Kazanjian
Callcenter Management: By the Numbers ~ Jon Anton - Debra Perkins Purdue University Press Jon Anton - Debra Perkins
Handling Difficult People ~ Daniel Farb UniversityOfHealthCare Daniel Farb
 
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Bottom-Line Call Center Management: Creating a Culture of Accountability an ~ David L. Butler Butterworth-Heinemann David L. Butler
Listening to the Voice of the Customer: 16 Steps to a Successful Customer S ~ Jon Anton Purdue University Press Jon Anton
Sell the Brand First: How to Sell Your Brand and Create Lasting Customer Loyalty ~ Dan Stiff McGraw-Hill Education Dan Stiff
Upside-down Marketing: Turning Your Ex-customers into Your Best Customers ~ George R. Walther McGraw-Hill Education George R. Walther
Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service ~ Ron Willingham Prentice-Hall Ron Willingham
The Trusted Advisor ~ David H. Maister - Robert Galford - Charles Green Free Press David H. Maister - Robert Galford - Cha...
Grocery Revolution: The New Focus on the Consumer ~ Barbara E. Kahn - Leigh M. McAlister Prentice Hall Barbara E. Kahn - Leigh M. McAlister
The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Cu ~ John Freeland McGraw Hill Higher Education John Freeland
Crafting Customer Value: The Art and Science ~ Peter Duchessi Purdue University Press Peter Duchessi
Good Service Good Business: 7 Simple Strategies for Success ~ Catherine DeVrye Prentice-Hall (Australia) Catherine DeVrye
Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasi ~ Rick Brinkman - Rick Kirschner McGraw-Hill Publishing Co. Rick Brinkman - Rick Kirschner
Services Marketing Management: A Strategic Perspective ~ H. Kasper - Piet Van Helsdingen - Mark Gabbott John Wiley and Sons Ltd H. Kasper - Piet Van Helsding...
Who Stole My Customer?? Winning Strategies for Creating and Sustaining Cust ~ Harvey Thompson Financial Times/ Prentice Hall Harvey Thompson
Successful Strategies in Supply Chain Management ~ IGI Publishing
Unleashing Excellence: The Complete Guide to Ultimate Customer Service ~ Dennis Snow - Teri Yanovitch DC Press Dennis Snow - Teri Yanovitch
Customer Service: Utility Style ~ Penni McLean-Conner Pennwell Books Penni McLean-Conner
A Guide to Customer Service Skills for Help Desk Professional ~ Alexander Knapp Delmar Alexander Knapp
The Quantum Leap: Next Generation ~ Dean Gilliam - Steve Taylor-Jones J. Ross Publishing Dean Gilliam - Steve Taylor-Jones
Customer Service Nightmares: 100 Tales of the Worst Experiences Possible & ~ Nancy Friedman Crisp Publications Inc Nancy Friedman
Calming Upset Customer: Staying Effective During Unpleasant Situations (50- ~ Rebecca L. Morgan Crisp Publications Inc Rebecca L. Morgan
Customer at the Crossroads: From Parable to Practice ~ Barbara B.J. Hateley - Eric Harvey Berrett-Koehler Barbara B.J. Hateley - Eric Harvey
Outside Innovation: How Your Customers Will Co-Design Your Company's Future ~ Patricia B. Seybold HarperCollins Publishers Patricia B. Seybold
The Trusted Advisor ~ David H. Maister - Robert Galford - Charles Green Free Press David H. Maister - Robert Galford - Cha...
Mass Affluence: Seven New Rules of Marketing to Today's Consumer ~ Paul Nunes - Brian Johnson Harvard Business School Press Paul Nunes - Brian Johnson
The Buzz: 50 Little Things That Make a Big Difference to Serve Your Customers ~ David Freemantle Nicholas Brealey Publishing Ltd David Freemantle
Getting Clients, Keeping Clients (Wiley Financial Advisor) ~ Dan Richards John Wiley & Sons Inc Dan Richards
Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measure ~ Michael D. Johnson - Anders Gustafsson Jossey Bass Michael D. Johnson - Anders Gustafsson
Essentials of CRM: A Guide to Customer Relationship Management (Essentials ~ B.P. Bergeron John Wiley & Sons Inc B.P. Bergeron
Applying Sun Tzu's Art of War in Customer Service (Sun Tzu's Business & Man ~ Khoo Kheng Hor Pelanduk Publications Khoo Kheng Hor
Connecting with Your Customers (Results-Driven Manager) ~ Hbsp Harvard Business School Press Hbsp
CIM Coursebook 01/02 Marketing Customer Interface (CIM Coursebook) ~ Rosemary Phipps - Craig Simmons Butterworth-Heinemann Rosemary Phipps - Craig Simmons
Service Advantage ~ Karl Albrecht - Lawrence Bradford Longman Higher Education Karl Albrecht - Lawrence Bradford
Measuring and Managing Customer Satisfaction: Going for the Gold ~ Sheila Kessler ASQC/Quality Press Sheila Kessler
Award-winning Customer Service ~ Renee Evenson Amacom Renee Evenson
Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business): ~ Richard Feinberg - Ko de Ruyter - Lynne Benninton Purdue University Press Richard Feinberg - Ko de R...
The Customer Management Scorecard: Managing CRM for Profit ~ Neil Woodcock - Merlin Stone - Bryan Foss Kogan Page Ltd Neil Woodcock - Merlin Stone - Bryan Foss
Killer Customer Care: Five Star Service That Will Double and Triple Your Pr ~ George W. Colombo Entrepreneur Press George W. Colombo
Customer Bonding: Pathway to Customer Loyalty ~ Richard Cross - Janet Smith McGraw-Hill Contemporary Richard Cross - Janet Smith
Fundamentals of Customer-Focused Management ~ Sister John Greenwood Press Sister John
Power of the Purse, The: How Smart Businesses Are Adapting to the World's M ~ Fara Warner Prentice Hall Fara Warner
Customer Care Excellence: How to Create an Effective Customer Focus ~ Sarah Cook Kogan Page Ltd Sarah Cook
Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer ~ Carl Sewell - Paul B. Brown Currency Carl Sewell - Paul B. Brown
The Reference Interview as a Creative Art ~ Elaine Zaremba Jennerich - Edward J. Jennerich Greenwood Press Elaine Zaremba Jennerich - Edward J. ...
What Customers Value Most: How to Achieve Business Transformation by Focusi ~ Stanley A. Brown John Wiley and Sons Stanley A. Brown
Understanding the Construction Client ~ David Boyd - Ezekiel Chinyio Blackwell Publishing David Boyd - Ezekiel Chinyio
Marketing Logistics (Chartered Institute of Marketing) ~ Martin Christopher - Helen Peck Butterworth-Heinemann Martin Christopher - Helen Peck
Different Thinking: Creative Strategies for Developing the Innovative Business ~ Anja Forster - Peter Kreuz Kogan Page Ltd Anja Forster - Peter Kreuz
Hotel Front Office Simulation: A Workbook and Software Package ~ Sheryl F. Kline John Wiley & Sons Inc Sheryl F. Kline
Service Quality Improvement: The Customer Satisfaction Strategy for Health Care ~ Wendy Leebov - Gail Scott Jossey Bass Wiley Wendy Leebov - Gail Scott
Consumer Behavior ~ Leon Schiffman - Leslie Kanuk Prentice Hall Leon Schiffman - Leslie Kanuk
Consumer Services and Economic Development ~ Colin C. Williams Routledge Colin C. Williams
CIM Customer Communications: Study Text ~ BPP Professional Education BPP Professional Education BPP Professional Education
Zero Time: Providing Instant Customer Value - Every Time, All the Time ~ Raymond T. Yeh - Keri E. Pearlson - George Kozmetsky John Wiley & Sons Inc Raymond T. Yeh - Keri E. ...
Loyalty Myths: Hyped Strategies That Will Put You Out of Business and Prove ~ Timothy L. Keiningham - Terry G. Vavra - Lerzan Aksoy - Henri Wallard John Wiley & Sons Inc Timothy ...
Moments of Truth ~ Jan Carlzon HarperCollins Jan Carlzon
Call Center Management (Course ILT) ~ Course Technology Course Technology Course Technology
Just Ask a Woman: Cracking the Code of What Women Want and How They Buy ~ Mary Lou Quinlan John Wiley & Sons Inc Mary Lou Quinlan
The Customer Loyalty Pyramid ~ Michael W. Lowenstein Greenwood Press Michael W. Lowenstein
Breakthrough Customer Service: Best Practices of Leaders in Customer Support ~ John Wiley and Sons
Essentials of CRM: A Guide to Customer Relationship Management (Essentials ~ B.P. Bergeron John Wiley & Sons Inc B.P. Bergeron
Scoring Points: How Tesco Continues to Win Customer Loyalty ~ Terry Hunt - Clive Humby - Timothy Phillips Kogan Page Ltd Terry Hunt - Clive Humby - Timothy Philli...
Thrive!: How to Succeed in the Age of the Customer ~ Steve Towers - Mark McGregor Meghan Kiffer Pr Steve Towers - Mark McGregor
The Customer Driven Company: Moving from Talk to Action ~ Richard C. Whiteley Perseus Books,U.S. Richard C. Whiteley
Instant Repeat Business: Loyalty Strategies That Keep Customers Coming Back ~ Bradley J. Sugars McGraw Hill Higher Education Bradley J. Sugars
The Customer: You Deserve Customer Satisfaction ~ Gerald Mark Breen AuthorHouse Gerald Mark Breen
Customer Relationship Management (ExpressExec) ~ Michael J. Cunningham Capstone Express Exec Michael J. Cunningham
Customer Service Training (Pergamon Flexible Learning Trainer's Workshop Series) ~ Maxine Kamin Pergamon Flexible Learning Maxine Kamin
Great Customer Connections: Simple Psychological Techniques That Guarantee ~ Richard S. Gallagher Amacom Richard S. Gallagher
Carving Jelly: A Managers Reference to Implementing CRM (Customer Relations ~ Nick Siragher Chiltern Publishing International Ltd Nick Siragher
Call Center Operation: Design, Operation, and Maintenance: Design, Operatio ~ Duane Sharp Digital Press Duane Sharp
Secrets of Power Persuasion for Salespeople ~ Roger Dawson Career Press Roger Dawson
Customer Service: Empowerment and Entrapment (Critical Perspectives on Work ~ Palgrave Macmillan
Strategic Database Marketing: The Masterplan for Starting and Managing a Pr ~ Arthur M. Hughes McGraw-Hill Publishing Co. Arthur M. Hughes
The Customer Experience Management: A Revolutionary Approach to Connecting ~ B. Schmitt John Wiley & Sons Inc B. Schmitt
Service Quality: New Directions in Theory and Practice ~ Sage Publications, Inc
Bottom-Line Call Center Management: Creating a Culture of Accountability an ~ David L. Butler Butterworth-Heinemann David L. Butler
Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measure ~ Michael D. Johnson - Anders Gustafsson Jossey Bass Michael D. Johnson - Anders Gustafsson
Call Center Benchmarking: Deciding If Good Is Good Enough (Ichor Business Books) ~ Jon Anton - David Gustin Purdue University Press Jon Anton - David Gustin
Why Customers Come Back: How to Attract and Retain Customers for Life ~ Manzie Lawfer Career Press Manzie Lawfer
Leadership and the Customer Revolution: The Messy, Unpredictable, and Inesc ~ Gary Heil - Tom Parker - Rick Tate John Wiley & Sons Inc Gary Heil - Tom Parker - Rick Tate
From Tin Soldiers to Russian Dolls: Creating Added Value Through Services ~ Sandra Van Der Merwe Butterworth-Heinemann Ltd Sandra Van Der Merwe
The Value Profit Chain: Treat Employees Like Customers and Customers Like E ~ James L. Heskett - Earl Sasser - Leonard A. Schlesinger Free Press James L. Heskett - Earl Sasser - ...
Service Management and Marketing: Customer Management in Service ~ Christian Gronroos John Wiley and Sons Ltd Christian Gronroos
How to Kiss and Keep Your Customers: And Kick the Competition ~ Doug Malouf Allen & Unwin Doug Malouf
Are Your Customers Being Served?: How to Boost Profits by Delivering Except ~ Pauline Rowson Rowmark Ltd Pauline Rowson
The Ultimate Question ~ Frederick F. Reichheld Harvard Business School Press Frederick F. Reichheld
Customer Winback: How to Recapture Lost CustomersAnd Keep Them Loyal: How t ~ Jill Griffin - Michael W. Lowenstein Jossey Bass Jill Griffin - Michael W. Lowenstein
Implementing CRM: From Technology to Knowledge (Wiley Series in Information ~ David Finnegan - Leslie P. Willcocks John Wiley & Sons David Finnegan - Leslie P. Willcocks
Successful Global Account Management: Key Strategies and Tools for Managing ~ Nick Speare - Kevin Wilson - Samuel J. Reese Kogan Page Ltd Nick Speare - Kevin Wilson - Samuel J. R...
Quantum Leap: Breaking Through Performance Barriers with QFD (Executive Bre ~ Bill Barnard - Tom Wallace Wight (Oliver) Publications Inc.,U.S. Bill Barnard - Tom Wallace
Customer Is King: How to Exceed Their Expectations (Virgin Business Guides) ~ Robert Craven Virgin Books Robert Craven
Managing Customer Service ~ Jenny Hayes - Frances Dredge Gower Publishing Ltd Jenny Hayes - Frances Dredge
The Arthur Anderson Guide to Talking with Your Customers ~ Michael Wing - Arthur Anderson - Arthur LLP Anderson Upstart Publishing Co Michael Wing - Arthur And...
The Customer Service Training Tool Kit: 40 Training Activities for Customer ~ Jeff Gee - Val Gee McGraw-Hill Education Jeff Gee - Val Gee
50+ Boomer: Your Key to 76 Million Consumers ~ Donlad L. Potter Gabriel Publications Ltd Donlad L. Potter
Building Great Customer Experiences ~ Colin Shaw - John Ivens Palgrave Macmillan Colin Shaw - John Ivens
Developing Knowledge-Based Client Relationships: Leadership in Professional ~ Ross Dawson Butterworth-Heinemann Ross Dawson
Call Centers for Dummies (For Dummies) ~ Real Bergevin John Wiley and Sons Real Bergevin
Call Center Performance Enhancement Using Simulation and Modeling (Customer ~ Jon Anton - Bill Hall - Vivek Bapat Purdue University Press Jon Anton - Bill Hall - Vivek Bapat
The Account Handler Handbook: A Practical Guide to Becoming a Successful Ac ~ J. Mitchell John Wiley and Sons Ltd J. Mitchell
Customer Service: Career Success Through Customer Loyalty ~ Paul R. Timm Prentice Hall Paul R. Timm
Product Information Management for Mass Customization: Connecting Customer, ~ Cipriano Forza - Fabrizio Salvador Palgrave Macmillan Cipriano Forza - Fabrizio Salvador
Manager's Guide to Excellence in Public Relations and Communication Managem ~ David M. Dozier - Larissa A. Grunig - James E. Grunig Lawrence Erlbaum Associates Inc,US David M. Do...
Cruising Multihull ~ Chris White McGraw-Hill Education Chris White
Marketing Strategy and Competitive Positioning ~ Graham Hooley - John Saunders - Nigel F. Piercy Financial Times/ Prentice Hall Graham Hooley - John ...
Resolving Patient Complaints Pb: A Step-by-Step Guide to Effective Service ~ Liz Osborne Jones & Bartlett Publishers Inc.,U.S. Liz Osborne
Excellent Client Service ~ Heather Stewart The Law Society Heather Stewart
Sense and Respond: The Journey to Customer Purpose ~ Stephen Parry - Sue Barlow - Mike Faulkner Palgrave Macmillan Stephen Parry - Sue Barlow - Mike Faul...
Service Management and Marketing: Customer Management in Service ~ Christian Gronroos John Wiley and Sons Ltd Christian Gronroos
Customer Service: Career Success Through Customer Loyalty ~ Paul R. Timm Prentice Hall Paul R. Timm
Customer-Driven Services Management (Response Books) ~ S Balachandran Sage Publications Pvt. Ltd S Balachandran
Hug Your Customers: Love the Results ~ Jack Mitchell Penguin Books Ltd Jack Mitchell
Communication Skills for Pharmacists: Building Relationships, Improving Pat ~ Bruce Berger American Pharmaceutical Association Bruce Berger
Design and Management Service Processes: Keeping Customers for Life (Engine ~ Rohit Ramaswamy Prentice Hall Rohit Ramaswamy
Batteries Included!: Creating Legendary Service ~ Nigel Barlow Random House Business Books Nigel Barlow
Customers for Life ~ Sewell Simon & Schuster Sewell
Jackpot: Harrah's Winning Secrets for Customer Loyalty ~ Robert L. Shook John Wiley & Sons Inc Robert L. Shook
e-Business Readiness: A Customer-Focused Framework: A Customer-focused Fram ~ James Craig - Dawn Jutla Addison Wesley James Craig - Dawn Jutla
Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Cus ~ Kristin Anderson - Ron Zemke Amacom Kristin Anderson - Ron Zemke
How to Appreciate Your Customers ~ B.Howard Elvy Palgrave Macmillan B.Howard Elvy
Mastering Your Key Accounts: Maximize Relationships, Create Strategic Partn ~ Stephan Schiffman Adams Media Corporation Stephan Schiffman
The DNA of Customer Experience: How Emotions Drive Value ~ Colin Shaw Palgrave Macmillan Colin Shaw
Marketing Customer Interface: CIM Coursebook 00/01 (CIM Advanced Certificat ~ Rosemary Phipps - Craig Simmons Butterworth-Heinemann Ltd Rosemary Phipps - Craig Simmons
Revolutionize Your Customer Experience ~ Colin Shaw Palgrave Macmillan Colin Shaw
Customer Satisfaction Is Worth Customer Loyalty ~ Jeffrey Gitomer Capstone Publishing Ltd Jeffrey Gitomer
Customer Service (Business Toolkits) ~ Stuart Emmett Management Books 2000 Ltd Stuart Emmett
Customer Relationship Management: A People, Process, and Technology Approach ~ William P. Wagner - Michael Zubey Course Technology William P. Wagner - Michael Zubey
Winning at Service: Lessons from Service Leaders ~ W. Schmidt - Gordon Adler - Els Van Weering John Wiley and Sons Ltd W. Schmidt - Gordon Adler - Els ...
Prime Movers: Define Your Business or Have Someone Define it Against You ~ Rafael Ramirez - Johan Wallin John Wiley and Sons Ltd Rafael Ramirez - Johan Wallin
The Seven Myths of Customer Management: How to Be Customer-driven Without B ~ John Abram - Paul Hawkes John Wiley and Sons Ltd John Abram - Paul Hawkes
Customer Management Excellence: Successful Strategies ~ Mike Faulkner John Wiley and Sons Ltd Mike Faulkner
Understanding Customers (CIM Student) ~ Chris Rice Butterworth-Heinemann Chris Rice
How to Win Friends and Influence Profits: How to Grow Your Clients and Incr ~ David Kean - Chris Cowpe Cyan Books David Kean - Chris Cowpe
Damn Clients! In 90 Minutes ~ Ian Welsh Management Books 2000 Ltd Ian Welsh
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service ~ John R. DiJulius Amacom John R. DiJulius
Clients Forever: How Your Clients Can Build Your Business for You ~ Doug Carter - Jenni Green McGraw-Hill Publishing Co. Doug Carter - Jenni Green
Consumer Evolution: Nine Effective Strategies for Driving Business Growth ~ Charles Grantham - Judith Carr John Wiley & Sons Charles Grantham - Judith Carr
Customer Winback: How to Recapture Lost CustomersAnd Keep Them Loyal: How t ~ Jill Griffin - Michael W. Lowenstein Jossey Bass Jill Griffin - Michael W. Lowenstein
Consumers and Services ~ Mark Gabbott - G. Hogg John Wiley and Sons Ltd Mark Gabbott - G. Hogg
The Relationship Edge: The Key to Strategic Influence and Selling Success ~ Jerry Acuff - Wally Wood John Wiley & Sons Inc Jerry Acuff - Wally Wood
Great Customer Connections: Simple Psychological Techniques That Guarantee ~ Richard S. Gallagher Amacom Richard S. Gallagher
Service, Service, Service: The Competitive Edge ~ Marian Thomas National Press Publications,U.S. Marian Thomas
Simply Better: Winning and Keeping Customers by Delivering What Matters Most ~ Patrick Barwise - Sean Meehan Harvard Business School Press Patrick Barwise - Sean Meehan
SkillSharpener: Training for the Frontline: v. 2 (Ichor Business Books) ~ Purdue University Purdue University Press Purdue University
Global Call Centres: Achieving Outstanding Customer Service Across Cultures ~ Erik Granered Nicholas Brealey Publishing Ltd Erik Granered
All Business Is Show Business: Strategies for Earning Standing Ovations fro ~ Scott McKain Rutledge Hill Press,U.S. Scott McKain
Service Is Front Stage: Positioning Services for Value Advantage (Insead Bu ~ James Teboul Palgrave Macmillan James Teboul
Como Tratar Con Personas Dificiles ~ Roberta Cava Ediciones Paidos Iberica Roberta Cava
The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life ~ Tom Stevenson - Sam Barcus Kaplan Business Tom Stevenson - Sam Barcus
The Life Belt: The Definitive Guide to Managing Customer Retention ~ John Murphy John Wiley and Sons Ltd John Murphy
Beyond the Brand: Why Engaging the Right Customers Is Essential to Winning ~ John Winsor Kaplan Business John Winsor
Making the Client Connection: Maximizing the Power of Your Personality, Pre ~ Mitch Anthony - Gary DeMoss Kaplan Business Mitch Anthony - Gary DeMoss
Successful Service Operations Management ~ Richard D Metters - Madeleine Pullman - Kathryn H. King-Metters South Western College Publishing Ric...
Customer Relationship Management: How to Turn a Good Business into a Great ~ Graham Roberts-Phelps Thorogood Graham Roberts-Phelps
How to Measure Customer Satisfaction ~ Nigel Hill - John Brierley - Rob MacDougall Gower Publishing Ltd Nigel Hill - John Brierley - Rob Ma...
Customer Message Management: Selling More Through Customer-Ready (American ~ Tim Riesterer South Western College Publishing Tim Riesterer
Mastering Customer Relations (Macmillan Master Series (Business)) ~ Roger I. Cartwright Palgrave Macmillan Roger I. Cartwright
The Customer Service Activity Book: 50 Activities for Inspiring Exceptional ~ Darryl S. Doane - Rose D. Sloat Amacom Darryl S. Doane - Rose D. Sloat
The Customer Response Centre Handbook: Building, Rebuilding and Improving Y ~ Darlene Richard McGraw-Hill Publishing Co. Darlene Richard
Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Pro ~ Sandra Vandermerwe Palgrave Macmillan Sandra Vandermerwe
Developments in the Call Centre Industry (Routledge Studies in Business Org ~ Routledge
E-Customer: Inspire the wired generations ~ Max Mckeown ft com Max Mckeown
Measure What Matters to Customers: Using Key Predictive Indicators (KPIs) ~ Ronald J. Baker John Wiley & Sons Inc Ronald J. Baker
The Future of Retail Banking ~ Palgrave Macmillan
Levels of Corporate Globalization: Developing a Measurement Scale for Globa ~ Petra Kuchinka Palgrave Macmillan Petra Kuchinka
Providing Personalized Customer Service (Retailing Smarts) ~ Robert Taggart Crisp Publications Inc Robert Taggart
Revolutionize Your Customer Experience ~ Colin Shaw Palgrave Macmillan Colin Shaw
A Practical Guide to CRM: Building More Profitable Customer Relationships ~ Janice Reynolds CMP Janice Reynolds
In Pursuit of Profit (Pbk) ~ Christine Harvey - Bill Sykes Intrinsic Christine Harvey - Bill Sykes
IT Services: Costs, Metrics, Benchmarking and Marketing: Costs, Metrics, Be ~ Anthony Tardugno - Thomas DiPasquale - Robert Matthews Prentice Hall Anthony Tardugno - Thomas DiPas...
Consumer...or Else!: Consumer-centric Business Paradigms ~ Haworth Press Inc.,U.S.
50 Powerful Ideas You Can Use to Keep Your Customers ~ Paul R. Timm Career Press Paul R. Timm
Designing and Delivering Superior Customer Value ~ William C. Johnson - Art Weinstein St Lucie Press William C. Johnson - Art Weinstein
Employee Management and Customer Service in the Retail Industry ~ Chris Thomas - Gary Heil John Wiley & Sons Inc Chris Thomas - Gary Heil
e-loyalty: How to Keep Customers Coming Back to Your Website ~ Ellen Reid Smith HarperCollins Ellen Reid Smith
Product Plus: Product + Service Equals Competitive Advantage ~ Christopher Lovelock McGraw-Hill Education Christopher Lovelock
Introduction to Help Desk Concepts and Skills (Mike Meyers' Computer Skills) ~ Susan M. Sanderson Osborne/McGraw-Hill,U.S. Susan M. Sanderson
Building Brands Directly: Creating Business Value from Customer Relationships ~ Stewart Pearson Palgrave Macmillan Stewart Pearson
How to Appreciate Your Customers ~ B.Howard Elvy Palgrave Macmillan B.Howard Elvy
Globalizing Customer Solutions: The Enlightened Confluence of Technology, I ~ Edmund B. Fitzgerald Greenwood Press Edmund B. Fitzgerald
Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer ~ Robert Spector John Wiley & Sons Inc Robert Spector
Customer Friendly: The Organizational Architecture of Service ~ James Ziegenfuss University Press of America James Ziegenfuss
 

 






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