| 201 - 400 |
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| Customer Service Training 101: Quick and Easy Techniques That Get Great Results ~ Renee Evenson Amacom Renee Evenson |
| Designing the Best Call Center for Your Business, 2nd Edition: A Complete G ~ Brendan B. Read CMP Brendan B. Read |
| Service Management and Operations ~ Cengiz Haksever - Barry Render - Roberta S. Russell - Robert G. Murdick Prentice Hall Cengiz Hakseve... |
| The Customer Comes Second: And Other Secrets of Exceptional Service ~ H. Rosenbluth William Morrow H. Rosenbluth |
| Customer Satisfaction Measurement for ISO 9000: 2000 ~ Bill Self - Greg Roche Butterworth-Heinemann Bill Self - Greg Roche |
| Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Sec ~ John Tschohl Best Sellers Pub John Tschohl |
| A Practical Guide to Call Center Technology: Select the Right Systems for T ~ Andrew Waite CMP Andrew Waite |
| Different Thinking: Creative Strategies for Developing the Innovative Business ~ Anja Forster - Peter Kreuz Kogan Page Ltd Anja Forster - Peter Kreuz |
| One Size Fits One: Building Relationships One Customer and One Employee at ~ Gary Heil John Wiley & Sons Inc Gary Heil |
| Agile Competitors and Virtual Organizations: Strategies for Enriching the C ~ Steven L. Goldman - R.N. Nagel - Kenneth Preiss John Wiley & Sons Inc Steven L. Goldman - R.N. Nagel... |
| 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques ~ Lorraine L. Ukens Pfeiffer Wiley Lorraine L. Ukens |
| Achieving the Competitive Edge: A Practical Guide to World-Class Competition ~ Harry K. Jackson - Norman L. Frigon John Wiley & Sons Inc Harry K. Jackson - Norman L. Frigon |
| 101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques ~ Lorraine L. Ukens Pfeiffer Wiley Lorraine L. Ukens |
| Market-driven Management: How to Define, Develop and Deliver Customer Value ~ Frederick E. Webster John Wiley & Sons Inc Frederick E. Webster |
| Wow! That's What I Call Service: Stories of Great Customer Service from the ~ Don Hales - Derek Williams Ecademy Press Don Hales - Derek Williams |
| Attraction Marketing ~ Annie Meachem Lean Marketing Press Annie Meachem |
| Service Selling: Guide to Increasing Sales Profits in Consumer Financial Se ~ Robert G. Stemper John Wiley & Sons Inc Robert G. Stemper |
| Emotional Value: Taking Customer Service to a New Level ~ Janelle Barlow - Diana Maul Berrett-Koehler Janelle Barlow - Diana Maul |
| Key Account Management: Learning from supplier and customer perspectives: L ~ Malcolm McDonald - Beth Rogers Butterworth-Heinemann Malcolm McDonald - Beth Rogers |
| How to Deal with Difficult Customers: 10 Simple Strategies for Selling to t ~ Dave Anderson John Wiley & Sons Inc Dave Anderson |
| Special Edition Using Microsoft CRM (Special Edition Using) ~ Laura Brown - John Gravely QUE Laura Brown - John Gravely |
| S/NVQ Level 2 Customer Service ~ Sally Bradley Heinemann Educational Publishers Sally Bradley |
| Customer Equity Management with Software ~ Roland T. Rust - Katherine N. Lemon - Das Narayandas Prentice Hall Roland T. Rust - Katherine N. Lem... |
| Driving Peak Sales Performance in Call Centers ~ Mary Murcott Call Center Press Mary Murcott |
| Supply Chain Management: Strategy, Planning, and Operation ~ Sunil Chopra - Peter Meindl Prentice Hall Sunil Chopra - Peter Meindl |
| Keeping Customers ("Harvard Business Review" Paperback) ~ John J. Sviokla - Benson P. Shapiro Harvard Business School Press John J. Sviokla - Benson P. Shapir... |
| Strategic Database Marketing: The Masterplan for Starting and Managing a Pr ~ Arthur M. Hughes McGraw-Hill Publishing Co. Arthur M. Hughes |
| The Big Book of Customer Service Training Games: Quick,Fun Activities for A ~ Peggy Carlaw - Vasudha Kathleen Deming McGraw-Hill Publishing Co. Peggy Carlaw - Vasudha Kathleen De... |
| Service-Oriented Architecture (SOA): A Planning and Implementation Guide fo ~ Eric A. Marks - Michael Bell John Wiley & Sons Inc Eric A. Marks - Michael Bell |
| The Nordstrom Way: The Inside Story of America's Number 1 Customer Service ~ Robert Spector - Patrick D. McCarthy John Wiley & Sons Inc Robert Spector - Patrick D. McCarthy |
| Inside the Minds: Profitable Customer Relationships - CEOs from Reynolds & ~ Richard Brock - Gregory J. Hanson - Michael A. Silton Aspatore Books Richard Brock - Gregory J. Hans... |
| What Clients Love ~ Harry Beckwith Little, Brown & Company Harry Beckwith |
| McGivern:The Practice of Market _p2: An Introduction ~ Yvonne Mcgivern Financial Times/ Prentice Hall Yvonne Mcgivern |
| The Company That Breathes: Every Job Has a Customer ~ Peter Hartz Springer-Verlag Berlin and Heidelberg GmbH & Co. K Peter Hartz |
| The Complete Guide to Customer Support: How to Turn Technical Assistance in ~ Joe Fleischer - Brendan B. Read R & D Joe Fleischer - Brendan B. Read |
| Customer Relationship Management: Integrating Marketing Strategy and Inform ~ William G. Zikmund - Raymond McLeod - Faye W. Gilbert John Wiley and Sons (WIE) William G. Zikmund -... |
| The Complete Customer Service Model Letter and Memo Book ~ Michael Ramundo Prentice-Hall Michael Ramundo |
| Customer Is CEO ~ Forler Massnick Amacom Forler Massnick |
| What Customers Value Most: How to Achieve Business Transformation by Focusi ~ Stanley A. Brown John Wiley and Sons Stanley A. Brown |
| Customer Relationship Management ~ William G. Zikmund John Wiley and Sons (WIE) William G. Zikmund |
| Upset Citizens & Customers: How to Deal With the Angry, Difficult Demanding ~ Donald W. Slowik Evergreen Pr Donald W. Slowik |
| Contagious Customer Care ~ Nicky Frisby - Ian Chakravorty - Alison Lawrence Go MAD Books Nicky Frisby - Ian Chakravorty - Aliso... |
| The Call Center Handbook: The Complete Guide to Starting, Running, and Impr ~ Keith Dawson CMP Keith Dawson |
| Marketing: Connecting with Customers ~ Gilbert Harrell - Gary L. Frazier Prentice Hall Gilbert Harrell - Gary L. Frazier |
| 12 Steps to Success Through Service ~ Barrie Hopson - Mike Scally Management Books 2000 Ltd Barrie Hopson - Mike Scally |
| CRM at the Speed of Light: Essential Customer Strategies for the 21st Century ~ Paul Greenberg McGraw-Hill Publishing Co. Paul Greenberg |
| Customer Relationship Management: Perspectives from the Market Place ~ Simon Knox - Stan Maklan - Adrian Payne - Joe Peppard - Lynette Ryals Butterworth-Heinemann Simon Kn... |
| Salon Dialogue for Successful Results ~ Lee Hoffman Delmar Lee Hoffman |
| Successful Global Account Management: Key Strategies and Tools for Managing ~ Nick Speare - Kevin Wilson - Samuel J. Reese Kogan Page Ltd Nick Speare - Kevin Wilson - Samuel J. R... |
| Data-Driven Business Models ~ Alan Weber Texere Publishing,US Alan Weber |
| Measuring Customer Satisfaction: Hot Buttons and Other Measurement Issues ~ James Myers Butterworth-Heinemann Ltd James Myers |
| Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship ~ Frederick Newell Kogan Page Ltd Frederick Newell |
| Monitoring, Measuring and Managing Customer Service ~ Gary S. Goodman Jossey Bass Wiley Gary S. Goodman |
| If Service Came from the Heart: A Guide for Today's Business Owner on How t ~ Valinda Hanna PublishAmerica Valinda Hanna |
| Becoming a Category of One: How Extraordinary Companies Transcend Commodity ~ Joe Calloway John Wiley & Sons Inc Joe Calloway |
| Designing the Customer-Centric Organization: A Guide to Strategy, Structure ~ Jay R. Galbraith Pfeiffer Wiley Jay R. Galbraith |
| Service Quality: New Directions in Theory and Practice ~ Sage Publications, Inc |
| Implementing CRM: From Technology to Knowledge (Wiley Series in Information ~ David Finnegan - Leslie P. Willcocks John Wiley & Sons David Finnegan - Leslie P. Willcocks |
| Build Your Customer Strategy: A Guide to Creating Profitable Customer Relat ~ James G. Barnes John Wiley & Sons Inc James G. Barnes |
| Service Orient or Be Doomed!: How Service Orientation Will Change Your Business ~ Jason Bloomberg - Ronald Schmelzer John Wiley & Sons Inc Jason Bloomberg - Ronald Schmelzer |
| Handbook of CRM: Achieving Excellence through Customer Management: Achievin ~ Adrian Payne Butterworth-Heinemann Adrian Payne |
| Customer Loyalty: A Guide for Time Travellers ~ Sionade Robinson - Lyn Etherington Palgrave Macmillan Sionade Robinson - Lyn Etherington |
| The Telephone Skills Coaching Manual: 22 Sessions for Working with Individu ~ Pat Cochrane Gower Publishing Ltd Pat Cochrane |
| Serving Internal and External Customers ~ Anne Swartzlander Prentice Hall Anne Swartzlander |
| Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technolo ~ Aleksander Szlam - Ken Thatcher CMP Books Aleksander Szlam - Ken Thatcher |
| Voices Into Choices ~ Joiner/Oriel Inc |
| The New Market Leaders: Who's Winning and How in the Battle for Customers ~ Fred Wiersema Free Press Fred Wiersema |
| Reputation Management: Management Extra (Management Extra Complete Set) ~ Elearn Pergamon Flexible Learning Elearn |
| A Guide to Help Desk Concepts ~ Donna Knapp Course Technology Donna Knapp |
| Total Quality Service: Simplified Approach to Using the Baldridge Award Criteria ~ Sheila Kessler McGraw-Hill Education Sheila Kessler |
| Early Beth Shan (Strata XIX-XIII): G.M. Fitzgerald's Deep Cut on the Tell ( ~ Eliot Braun University of Pennsylvania Press Eliot Braun |
| Uncommon Practice: People who deliver a great brand experience ~ Financial Times/ Prentice Hall |
| Stop Acting Like a Seller and Start Thinking Like a Buyer: Improve Sales Ef ~ Jerry Acuff - Wally Wood John Wiley & Sons Inc Jerry Acuff - Wally Wood |
| Managing Customer Relationships: A Strategic Framework ~ John Wiley & Sons Inc |
| The Kindness Revolution: The Company-wide Culture Shift That Inspires Pheno ~ Ed Horrell Amacom Ed Horrell |
| Customer Care in a Week (In a Week) ~ John H. Wellemin Hodder Arnold John H. Wellemin |
| The Saturn Difference: Creating Customer Loyalty in Your Company ~ V. Lenz John Wiley & Sons Inc V. Lenz |
| Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) ~ Kristin Anderson - Ron Zemke Amacom Kristin Anderson - Ron Zemke |
| The Winner's Attitude: Using the "Switch" Method to Change How You Deal wit ~ Jeff Gee - Val Gee McGraw Hill Higher Education Jeff Gee - Val Gee |
| Red Hot Customers: How to Get Them, How to Keep Them ~ Paul S. Goldner Chandler House Press,US Paul S. Goldner |
| Customer Tells: Delivering World-class Customer Service by Reading Your Cus ~ Marty Seldman - John Futterknecht - Ben Sorensen Kaplan Business Marty Seldman - John Futterknecht -... |
| ROI Selling: Increasing Revenue, Profit, and Customer Loyalty Through the 3 ~ Michael J. Nick - Kurt M. Koenig Kaplan Business Michael J. Nick - Kurt M. Koenig |
| Employee Management and Customer Service in the Retail Industry ~ Chris Thomas - Gary Heil John Wiley & Sons Inc Chris Thomas - Gary Heil |
| Trust-based Selling ~ Charles Green McGraw-Hill Publishing Co. Charles Green |
| Integrated Distribution Management (Business One Irwin/APICS Library of Int ~ Christopher Gopal - Harold Cypress McGraw-Hill Education Christopher Gopal - Harold Cypress |
| Extending the Supply Chain: How Cutting-edge Companies Bridge the Critical ~ Kenneth K. Boyer - Markham Frohlich - G. Tomas M. Hult Amacom Kenneth K. Boyer - Markham Frohlich - ... |
| British Telecom Systems: A Guide to Choosing the Best Technologies and Services ~ Kerstin Peterson CMP Books Kerstin Peterson |
| Relationship Marketing: Creating Stakeholder Value (Chartered Institute of ~ Martin Christopher - Adrian Payne - David Ballantyne Butterworth-Heinemann Martin Christopher - Adri... |
| Customer Acceptance of Water Main Structural Reliability ~ Nimmi Damodaran - Joanna Pratt - John Cromwell American Water Works Association Nimmi Damodaran - Jo... |
| Effective Practices to Select, Acquire, and Implement a Utility Cis ~ Melanie Rettie - Greg Haupt - Marcia Isbell American Water Works Association Melanie Rettie - Greg H... |
| The Nordstrom Way to Customer Service Excellence: A Handbook for Implementi ~ Robert Spector - Patrick D. McCarthy John Wiley & Sons Inc Robert Spector - Patrick D. McCarthy |
| Call Center Benchmarking: Deciding If Good Is Good Enough (Ichor Business Books) ~ Jon Anton - David Gustin Purdue University Press Jon Anton - David Gustin |
| SAP CRM Interview Questions, Answers, and Explanations: SAP Customer Relati ~ Scott Cameron Equity Press Scott Cameron |
| Supervisor's Script Book ~ Dreyfack Prentice Hall Dreyfack |
| Two Sides to Every Coin...the Customer Isn't Always Right! ~ Naomi Black Dnj Books Naomi Black |
| Creating Marketing Conversations Between Customers and Sellers ~ Alexandra MacAaron - Donna Baier-Stein South Western College Publishing Alexandra MacAaron - Donna B... |
| Why Crm Doesn't Work: How to Win by Letting Customers Manage the Relationship ~ Frederick Newell Bloomberg Press Frederick Newell |
| Complaint Management: The Heart of CRM ~ Wolfgang Seidel - Bernd Stauss Texere Publishing,US Wolfgang Seidel - Bernd Stauss |
| Guerrilla Marketing in 30 Days ~ Jay Conrad Levinson Entrepreneur Press Jay Conrad Levinson |
| Customer Relationship Management: A Strategic Imperative in the World of E- ~ PricewaterhouseCoopers John Wiley and Sons PricewaterhouseCoopers |
| The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference ~ Claes Fornell Palgrave MacMillan Claes Fornell |
| Behavioral Advantage: What the Smartest, Most Successful Companies Do Diffe ~ T. Bacon - D. Pugh Amacom T. Bacon - D. Pugh |
| Stakeholder Strategy: Profiting from Collaborative Business Relationships ~ Ann Svendsen Berrett-Koehler Ann Svendsen |
| Customer Service: Aiming for Excellence ~ Timothy P. Bonomo Trafford Publishing Timothy P. Bonomo |
| Market-driven Management: How to Define, Develop and Deliver Customer Value ~ Frederick E. Webster John Wiley & Sons Inc Frederick E. Webster |
| On Demand Computing: Technologies and Strategies (On Demand) ~ Craig Fellenstein IBM Press Craig Fellenstein |
| Disney Y El Arte Del Servicio Al Cliente / Be Our Guest ~ Panorama Mexico |
| Citizen Marketers: When People Are the Message ~ Ben McConnell - Jackie Huba Kaplan Business Ben McConnell - Jackie Huba |
| Net Worth: Coming Battle for Customer Information ~ John Hagel - Marc Singer - John Hagel III Harvard Business School Press John Hagel - Marc Singer - J... |
| Predicting Market Success: New Ways to Measure Customer Loyalty and Engage ~ R. Passikoff John Wiley & Sons Inc R. Passikoff |
| The Referral of a Lifetime: The Networking System That Produces Bottom-line ~ Tim Templeton Berrett-Koehler Tim Templeton |
| Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Pro ~ Sandra Vandermerwe Palgrave Macmillan Sandra Vandermerwe |
| Your Client's Story: Know Your Clients and the Rest Will Follow ~ Scott West - Mitch Anthony Kaplan Business Scott West - Mitch Anthony |
| The Service Edge: 101 Companies That Profit from Customer Care (Plume) ~ Ron Zemke Penguin Books Australia Ltd Ron Zemke |
| Coaching Knock Your Socks Off Service (Knock Your Socks Off Series) ~ Kristin Anderson - Ron Zemke Amacom Kristin Anderson - Ron Zemke |
| It's All About Service: How to Lead Your People to Care for Your Customers ~ Ray Pelletier John Wiley & Sons Inc Ray Pelletier |
| The CRM Project Management Handbook: Building Realistic Expectations and Ma ~ Michael Gentle Kogan Page Ltd Michael Gentle |
| Customer Relationship Management: A Databased Approach ~ V. Kumar - Werner Reinartz John Wiley & Sons Inc V. Kumar - Werner Reinartz |
| Customer Success: Beyond Customer Service to the Spirit of Enterprise Throu ~ Barry S. Farah Baron Pub. Barry S. Farah |
| The Outside-in Corporation ~ Barbara Bund McGraw-Hill Publishing Co. Barbara Bund |
| Tele-stress: Relief for Call Center Stress ~ Stephen Coscia R & D Stephen Coscia |
| The Call Centre Dictionary: The Complete Guide to Call Centre and Customer ~ Madeline Bodin - Keith Dawson CMP Books Madeline Bodin - Keith Dawson |
| Fans, Not Customers: Creating Super Growth in a No-Growth Industry ~ Vernon Hill - Vernon W. Hill II Portfolio Vernon Hill - Vernon W. Hill II |
| Total Relationship Marketing: Rethinking Marketing Management ~ Evert Gummesson Butterworth-Heinemann Evert Gummesson |
| Sun Tzu Strategies for Selling: How to Use "The Art of War" to Build Lifelo ~ Gerald A. Michaelson - Steven W. Michaelson American Media International LLC Gerald A. Michaelson - ... |
| The Service-dominant Logic of Marketing: Dialog, Debate, and Directions ~ M.E. Sharpe |
| Wow! That's What I Call Service: Stories of Great Customer Service from the ~ Don Hales - Derek Williams Ecademy Press Don Hales - Derek Williams |
| Customer Service: A Practical Approach ~ Elaine K. Harris Prentice Hall Elaine K. Harris |
| Customer-centred Enterprise: How IBM and Other World-class Companies Achiev ~ Harvey Thompson McGraw Hill Higher Education Harvey Thompson |
| There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 Rings of Pow ~ Joe Vitale John Wiley & Sons Inc Joe Vitale |
| The Must-Have Customer: 7 Steps to Winning the Customer You Haven't Got ~ Robert Gordman - Armin Brott Truman Talley Books Robert Gordman - Armin Brott |
| Customer Driven Health Reform ~ Douglas Emerey Texere Publishing,US Douglas Emerey |
| Improving Food and Beverage Performance (Hospitality Managers Pocket Book S ~ Keith Waller Butterworth-Heinemann Keith Waller |
| Improving Your Measurement of Customer Satisfaction: A Guide to Creating, C ~ Terry G. Vavra Society of Automotive Engineers (SAE) Terry G. Vavra |
| Crm - Customer Relationship Management (Users Top, 1) ~ Walter Duer M P Ediciones S.A. Walter Duer |
| Developing Customer Service Targets by Assessing Customer Perspectives (Aww ~ E Rambo - R Baumgartner - C Koenig IWA Publishing E Rambo - R Baumgartner - C Koenig |
| Effective Customer Service: Ten Steps for Technical Professions (NetEffect) ~ David L. Goetsch - Stanley B. Davis Prentice Hall David L. Goetsch - Stanley B. Davis |
| At Your Service: A Hands-on Guide to the Professional Dining Room ~ Culinary Institute of America Hungry Minds Inc,U.S. Culinary Institute of America |
| How to Measure Service Quality and Customer Satisfaction: The Informal Fiel ~ C. Chakrapani Butterworth-Heinemann Ltd C. Chakrapani |
| Achieving the Competitive Edge: A Practical Guide to World-Class Competition ~ Harry K. Jackson - Norman L. Frigon John Wiley & Sons Inc Harry K. Jackson - Norman L. Frigon |
| Researching Customer Satisfaction and Loyalty: How to Find Out What People ~ Paul Szwarc Kogan Page Ltd Paul Szwarc |
| Satisfaction: How Every Great Company Listens to the Voice of the Customer ~ Chris Denove - James D. Power Portfolio Chris Denove - James D. Power |
| Leadership and the Customer Revolution: The Messy, Unpredictable, and Inesc ~ Gary Heil - Tom Parker - Rick Tate John Wiley & Sons Inc Gary Heil - Tom Parker - Rick Tate |
| Winning the Service Game ~ Benjamin Schneider - David E. Bowen Harvard Business School Press Benjamin Schneider - David E. Bowe... |
| Understanding Consumer Behaviour (Harcourt Series in Economics) ~ "Tom" Thomson Learning "Tom" |
| Markets of One: Creating Customer-unique Value Through Mass Customization ( ~ James H. Gilmore - B. Joseph Pine II - B.J. Pine Illinois Harvard Business School Press James H. Gil... |
| Customer Loyalty Programmes and Clubs ~ Stephan A. Butscher Gower Publishing Ltd Stephan A. Butscher |
| Making the Client Connection: Maximizing the Power of Your Personality, Pre ~ Mitch Anthony - Gary DeMoss Kaplan Business Mitch Anthony - Gary DeMoss |
| Business Process Mapping: Improving Customer Satisfaction ~ J. Mike Jacka - Paulette J. Keller John Wiley & Sons J. Mike Jacka - Paulette J. Keller |
| Getting It Right: Creating Customer Value for Market Leadership ~ Philip Weinzimer John Wiley & Sons Inc Philip Weinzimer |
| The Only Thing That Matters: Bringing the Power of the Customer into Your B ~ Karl Albrecht HarperBusiness,U.S. Karl Albrecht |
| Scoring Points: How Tesco Continues to Win Customer Loyalty ~ Terry Hunt - Clive Humby - Timothy Phillips Kogan Page Ltd Terry Hunt - Clive Humby - Timothy Philli... |
| The Games Companies Play: An Insider's Guide to Surviving Politics ~ Gerald R. Griffin - Ciaran Parker Capstone Publishing Ltd Gerald R. Griffin - Ciaran Parker |
| Fleet Management ~ Robert P. Currie - Michelle B. Currie - George M. Keen Wandering Brothers Publishing Robert P. Curri... |
| Marketing for Keeps: Building Your Business by Retaining Customers ~ Carla Furlong John Wiley & Sons Inc Carla Furlong |
| Just Enough CRM (Just Enough Series) ~ Francoise Tourniaire Prentice Hall Francoise Tourniaire |
| Electronic Bill Presentment and Payment (Advanced and Emerging Communicatio ~ Kornel Terplan CRC Press Inc Kornel Terplan |
| Body of Truth: Leveraging What Consumers Can't or Won't Say ~ D. Hill John Wiley & Sons Inc D. Hill |
| Business Is the People & People Are the Business: Break One and the Other W ~ Vahe Akay iUniverse.com Vahe Akay |
| Capturing Customers.com: Radical Strategies for Selling and Marketing in a ~ George Columbo Career Press George Columbo |
| The Six Principles of Service Excellence ~ Theo Gilbert-Jamison AuthorHouse Theo Gilbert-Jamison |
| 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to K ~ Peter J Venison iUniverse.com Peter J Venison |
| Resolving Complaints for Professionals in Health Care ~ Ed.D. Leebov iUniverse.com Ed.D. Leebov |
| Property Management: A Customer Focused Approach (Building & Surveying) ~ Gordon Edington Palgrave Macmillan Gordon Edington |
| Service Orientation: Winning Strategies and Best Practices ~ Paul Allen Cambridge University Press Paul Allen |
| Find & Keep Customers for Your Small Business (CCH Business Owner's Toolkit) ~ Cleaver J.Y. ebrandedbooks.com,US Cleaver J.Y. |
| Success in Dealing with Difficult People (Business Buddies) ~ Ken Lawson Barron's Educational Series Ken Lawson |
| Customer Service Building Successful Skills For The Twenty-First Century ~ 3rd Edition Lucas Academic Internet Publishers Incorporated 3rd Edition Lucas |
| Delivering Profitable Value ~ Michael J. Lanning Perseus Books, US Michael J. Lanning |
| Quick Service Restaurants, Franchising, and Multi-Unit Chain Management ~ Haworth Press Inc.,U.S. |
| Act of Faith: 25 Golden Rules for Small Business Success ~ George Hackler Cypress Pub Group Inc George Hackler |
| Telephone Skills for Professionals in Health Care ~ Wendy Leebov iUniverse.com Wendy Leebov |
| Superior Customer Value in the New Economy: Concepts and Cases: 0 ~ William C. Johnson St Lucie Press William C. Johnson |
| Guanxi: Relationship Marketing in a Chinese Context ~ Y.H. Wong - T.K.P. Leung Haworth Press Inc.,U.S. Y.H. Wong - T.K.P. Leung |
| Managing the Customer Experience: Turning Customers into Advocates ~ Shaun Smith - Joe Wheeler Financial Times/ Prentice Hall Shaun Smith - Joe Wheeler |
| Service Quality: Research Perspectives (Foundations for Organizational Science) ~ Benjamin Schneider - Susan S. (Schoenberger) White Sage Publications, Inc Benjamin Schneider - Susan... |
| The New Market Leaders: Who's Winning and How in the Battle for Customers ~ Fred Wiersema Simon & Schuster Audio Fred Wiersema |
| La Mision de La Empresa ~ Karl Albrecht Ediciones Paidos Iberica Karl Albrecht |
| Award-winning Customer Service ~ Renee Evenson Amacom Renee Evenson |
| Customer Service: A How-to-Do-it Manual for Librarians (How-To-Do-It Manual ~ Suzanne Walters Neal-Schuman Publishers Inc.,U.S. Suzanne Walters |
| Techno Ready Marketing: How and Why Your Customers Adopt Technology ~ A. Parasuraman - Charles L. Colby Free Press A. Parasuraman - Charles L. Colby |
| The Power of Wow! Customer Service: How Doing What's Best for the Customer ~ Ron Morris Ron Morris Seminars Ron Morris |
| The New Market Leaders: Who's Winning and How in the Battle for Customers ~ Fred Wiersema Free Press Fred Wiersema |
| Business 2000: Customer Service - Learner Guide (Business 2000) ~ P.A. Paoli South Western College Publishing P.A. Paoli |
| Maximizing Callcenter Performance: 136 Innovative Ideas for Increasing Prod ~ Madeline Bodin McGraw-Hill Education Madeline Bodin |
| What Really Matters: Service, Leadership, People, and Values Large Print Edition ~ John, Pepper Unknown John, Pepper |
| Call Center Operation: Design, Operation, and Maintenance: Design, Operatio ~ Duane Sharp Digital Press Duane Sharp |
| Reality Sells: How to Bring Customers Back Again and Again by Marketing You ~ Andrew Corbus - Bill Guertin Wbusiness Books Andrew Corbus - Bill Guertin |
| The Shape Shifters: Continuous Change for Competitive Advantage ~ John L. Mariotti John Wiley & Sons John L. Mariotti |
| Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Ac ~ Rosanne D'Ausilio Purdue University Press Rosanne D'Ausilio |
| Quality from Customer Needs to Customer Satisfaction ~ Bo Bergman - Bengt Klefsjo Studentlitteratur AB,Sweden Bo Bergman - Bengt Klefsjo |
| Overcoming the Customer Service Syndrome: Practial Guide to Managing Custom ~ Galen R. Collins - Melissa Collins Kendall/Hunt Publishing Co ,U.S. Galen R. Collins - Melissa Colli... |
| Field Service Management: An Integrated Approach to Increasing Customer Sat ~ Arthur V. Hill McGraw-Hill Education Arthur V. Hill |
| Building Great Customer Experiences ~ Colin Shaw - John Ivens Palgrave Macmillan Colin Shaw - John Ivens |
| Customer Service/Home Networki (Residential Integrator's) ~ Quantum I - Delmar Learning Delmar Quantum I - Delmar Learning |
| Service Quality Improvement: The Customer Satisfaction Strategy for Health Care ~ Wendy Leebov EdD - Gail Scott MA iUniverse.com Wendy Leebov EdD - Gail Scott MA |
| Managing Customer Relationships on the Internet (International Business and ~ Elsevier Science |
| Become the Brand of Choice: Make Your Name a Powerful Brand...and Earn Millions! ~ Jason Hartman Hartman Media Jason Hartman |
| Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Th ~ Lior Arussy John Wiley & Sons Inc Lior Arussy |
| The Art of Selling to the Affluent: How to Attract, Service and Retain Weal ~ M. Oechsli John Wiley & Sons Inc M. Oechsli |