Customer Services

2382

Creating New Clients: Marketing and Selling Professional Services

I-cons: Essential Guide to Winning and Keeping High-value Customers

Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex

Learning Points: 80 Activities/Actions Call Center Excellence with Disk (Learning Points)

Service/Quality Solution: Using Service Management to Gain Competitive Advantage

AMA Handbook for Customer Satisfaction

Relationship Marketing: Three-Volume Set (SAGE Library in Business and Management)

Management: Meeting and Exceeding Customer Expectations

Customer Relationship Management

The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center (CMP Books)

Flying High in Travel: Complete Guide to Careers in the Travel Industry

Una Queja Es Un Favor: Como Utilizar Los Comentarios de Los Clientes Como Herramienta Estrategica

Motivating Customer Service Employees: A Hands-on Guide to Help You Improve Morale, Motivation and Productivity in Your Customer Service Department (Ichor ... Service Department (Ichor Business Books)

Customer Once Client Forever

Leadership and the Customer Revolution: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality

Stand-out Service: Talk Straight, Think Positive and Smile! (The Customer Service Rep's Survival Guide Series)

Surprising Secrets of Mystery Shoppers: 10 Steps to Quality Service That Keep Customers Coming Back

Quality Customer Service: How to Win with the Customer (Crisp Fifty-Minute Books)

Extraordinary Guarantees: New Way to Build Quality Throughout Your Company and Ensure Satisfaction

Ingles Atencion al Cliente/ English Customer Service

1 - 200

Creating New Clients: Marketing and Selling Professional Services ~ Kevin Walker - Cliff Ferguson - Paul Denvir Thomson Learning Kevin Walker - Cliff Ferguson - Paul De...
I-cons: Essential Guide to Winning and Keeping High-value Customers ~ Ross Honeywill - Verity Byth Random House Australia Ross Honeywill - Verity Byth
Customer Satisfaction Research Management: A Comprehensive Guide to Integra ~ Derek R. Allen ASQ Quality Press Derek R. Allen
Learning Points: 80 Activities/Actions Call Center Excellence with Disk (Le ~ Garber Peter - Peter R. Garber HRD Press Garber Peter - Peter R. Garber
Service/Quality Solution: Using Service Management to Gain Competitive Advantage ~ David A. Collier Irwin Professional (USA) David A. Collier
AMA Handbook for Customer Satisfaction ~ Alan F. Dutka McGraw-Hill Contemporary Alan F. Dutka
Relationship Marketing: Three-Volume Set (SAGE Library in Business and Mana ~ Sage Publications Ltd
Management: Meeting and Exceeding Customer Expectations ~ W.Richard Plunkett - Raymond Attner South Western College Publishing W.Richard Plunkett - Raymond At...
Customer Relationship Management ~ EC-Council OSB Publisher Pte Ltd EC-Council
The Call Center Handbook: The Complete Guide to Starting, Running and Impro ~ Keith Dawson R & D Keith Dawson
Flying High in Travel: Complete Guide to Careers in the Travel Industry ~ Karen Rubin John Wiley & Sons Inc Karen Rubin
Una Queja Es Un Favor: Como Utilizar Los Comentarios de Los Clientes Como H ~ Janelle Barlon - Claas Moller - Janelle Barlow Grupo Editorial Norma Janelle Barlon - Claas Moller -...
Motivating Customer Service Employees: A Hands-on Guide to Help You Improve ~ Leslie Hansen Harps Purdue University Press Leslie Hansen Harps
Customer Once Client Forever ~ Richard Buckingham Jaico Publishing House Richard Buckingham
Leadership and the Customer Revolution: The Messy, Unpredictable, and Inesc ~ G. Heil - T. Parker - R. Tate Van Nostrand Reinhold G. Heil - T. Parker - R. Tate
Stand-out Service: Talk Straight, Think Positive and Smile! (The Customer S ~ Dartnell Publications - Dartnell Corp Dartnell Corporation Dartnell Publications - Dartnell Corp
Surprising Secrets of Mystery Shoppers: 10 Steps to Quality Service That Ke ~ Anne M. Obarski Word Assn Pub Anne M. Obarski
Quality Customer Service: How to Win with the Customer (Crisp Fifty-Minute ~ William B. Martin Crisp Publications Inc William B. Martin
Extraordinary Guarantees: New Way to Build Quality Throughout Your Company ~ Christopher W.L. Hart Amacom Christopher W.L. Hart
Ingles Atencion al Cliente/ English Customer Service ~ Alejandra Souto Moure Alejandra Souto Moure
Sales Secrets from Your Customers (State of the Art Selling) (State of the ~ Barry J. Farber Career Press Barry J. Farber
Call Center Agent Turnover and Retention: The Best of Call Center Managemen ~ Call Center Press
Customer Service: A Practical Approach ~ Elaine K. Harris Prentice Hall Elaine K. Harris
Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technolo ~ Aleksander Szlam - Ken Thatcher CMP Books Aleksander Szlam - Ken Thatcher
Benchmarking Staff Performance: How Staff Departments Can Enhance Their Val ~ Jac Fitz-enz Jossey Bass Wiley Jac Fitz-enz
Dining Room and Banquet Management ~ A.J. Strianese Delmar A.J. Strianese
The Process-centered Enterprise: Managing Work, People, and Technology for ~ Gabriel A. Pall - Leslie A. Kelley St Lucie Press Gabriel A. Pall - Leslie A. Kelley
Customer-centered Telecommunications Services Marketing (Artech House Telec ~ Karen G. Strouse Artech House Karen G. Strouse
Service Selling: Guide to Increasing Sales Profits in Consumer Financial Se ~ Robert G. Stemper John Wiley & Sons Inc Robert G. Stemper
Help Desk Practitioners Handbook ~ Barbara Czegel John Wiley & Sons Barbara Czegel
Improving Service Quality: Achieving High Performance in the Public and Pri ~ Michael E. Milakavich St Lucie Press Michael E. Milakavich
British Telecom Systems: A Guide to Choosing the Best Technologies and Services ~ Kerstin Peterson CMP Books Kerstin Peterson
Financial Customer Service: A Guide to Making Smarter Money Decisions ~ Hal Schaeffer John Wiley & Sons Inc Hal Schaeffer
Creating a Company for Customers: How to build and lead a market driven org ~ Malcolm Mcdonald - Martin Christopher - Simon.Dr. Knox - Adrian Payne Financial Times/ Prentice Hall...
The Customer Connection: A Business Novel That Reveals the Link to Profit a ~ Terry L. Mayfield Terry L. Mayfield
Service-Oriented Architecture (SOA): A Planning and Implementation Guide fo ~ Eric A. Marks - Michael Bell John Wiley & Sons Inc Eric A. Marks - Michael Bell
Keeping Clients Satisfied: Make Your Service Business More Successful and P ~ Robert W. Bly NYIF Robert W. Bly
Lessons in Service from Charlie Trotter ~ Edmund O. Lawler Ten Speed Press,U.S. Edmund O. Lawler
QoS: Measurement and Evaluation of Telecommunications Quality of Service ~ William C. Hardy John Wiley and Sons Ltd William C. Hardy
The Ultimate Customer Support Executive: Unleash The Power Of Your Customer ~ Philip Verghis Silicon Pr Philip Verghis
Operations Management: Meeting Customer's Demands ~ Richard J. Schonberger - Edward Knod McGraw-Hill Education Richard J. Schonberger - Edward Knod
Success at the Enquiry Desk: Successful Enquiry Answering - Every Time (The ~ Tim Owen Facet Publishing Tim Owen
Send This Jerk the Bedbug Letter: How Companies, Politicians and the Mass M ~ John Bear Ten Speed Press,U.S. John Bear
Intellectual Freedom Manual ~ Office for Intellectual Freedom ALA Editions,US Office for Intellectual Freedom
To Satisfy and Delight Your Customer: How to Manage for Customer Value ~ William J. Pardee Dorset House Publishing Co Inc.,U.S. William J. Pardee
Managing Service Level Quality: Across Wireless and Fixed Networks ~ Peter Massam John Wiley and Sons Ltd Peter Massam
How Do You Spell Customer Service?: Ca$H ~ Mike E. McGraw Mike E Mcgraw Mike E. McGraw
Call Centres and Human Resource Management: A Cross-National Perspective ~ Palgrave Macmillan
Designing the Customer-Centric Organization: A Guide to Strategy, Structure ~ Jay R. Galbraith Pfeiffer Wiley Jay R. Galbraith
Marketing Services: Competing Through Quality ~ Leonard L. Berry - A. Parasuraman The Free Press Leonard L. Berry - A. Parasuraman
The Service Profit Chain: How Leading Companies Link Profit and Growth to L ~ James L. Heskett - W. Earl Sasser Jnr - Leonard A. Schlesinger Simon & Schuster James L. Heskett - W...
Know Your Customer: New Approaches to Understanding Customer Value and Sati ~ R.B. Woodruff - Sarah F Gardial Blackwell Publishers R.B. Woodruff - Sarah F Gardial
Sustaining Knock Your Socks Off Service (Knock Your Socks Off) ~ Ron Zemke - Thomas K. Connellan Pfeiffer Wiley Ron Zemke - Thomas K. Connellan
Managing to Keep the Customer: How to Achieve and Maintain Superior Custome ~ Robert L. Desatnick - Denis H. Detzel Jossey Bass Wiley Robert L. Desatnick - Denis H. Detzel
Communicating with Customers: Service Approaches, Ethics and Impact (Hampto ~ Wendy S.Zabava- Ford Hampton Press Wendy S.Zabava- Ford
Outstanding Customer Service: The Key to Customer Loyalty (AMI How to) ~ David E. Deviney American Media Inc,US David E. Deviney
Hey, I'm the Customer: Front Line Tips for Providing Superior Customer Service ~ Ron Willingham Prentice-Hall Ron Willingham
Wkbk Econ Ed Consumers 3e ~ STAFFORD - MILLER South Western College Publishing STAFFORD - MILLER
Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Pe ~ Terry R. Bacon - Karen I. Spear Davies-Black Publishing,U.S. Terry R. Bacon - Karen I. Spear
Customer Service in Health Care: A Grassroots Approach to Creating a Cultur ~ Kristin Baird Jossey Bass Wiley Kristin Baird
Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profit ~ Keki R. Bhote Amacom Keki R. Bhote
Discovering the Soul of Service: Nine Drivers of Sustainable Business Success ~ Leonard L. Berry Free Press Leonard L. Berry
Sustaining Knock Your Socks Off Service (Knock Your Socks Off) ~ Ron Zemke - Thomas K. Connellan Pfeiffer Wiley Ron Zemke - Thomas K. Connellan
The Butterfly Customer: Capturing the Loyalty of Today's Elusive Consumer ~ Susan M. O'Dell - Joan A. Pajunen John Wiley and Sons Susan M. O'Dell - Joan A. Pajunen
How to Improve Customer Service & Increase Profits ~ Eden Rosen Xlibris Corporation Eden Rosen
GoldMine 6 for Dummies (For Dummies) ~ Joel Scott Hungry Minds Inc,U.S. Joel Scott
Attracting Customer Love ~ Chip Bell Executive Excellence Publishing Chip Bell
The Consumer-Centric Category Management: How to Increase Profits by Managi ~ ACNielsen - John Karolefski - Al Heller John Wiley & Sons Inc ACNielsen - John Karolefski - Al Helle...
Total Customer Satisfaction: A Strategic Approach (Financial Times Series) ~ Jacques Horovitz - M Jurgens Financial Times/ Prentice Hall Jacques Horovitz - M Jurgens
2000 Professional's Guide to Target Marketing ~ David W. Cottle Aspen Publishers Inc.,U.S. David W. Cottle
Involving Customers in New Service Development (Series on Technology Manage ~ Imperial College Press
Markets of One: Creating Customer-unique Value Through Mass Customization ( ~ James H. Gilmore - B. Joseph Pine II - B.J. Pine Illinois Harvard Business School Press James H. Gil...
Microsoft Dynamics CRM 3 for Dummies (For Dummies) ~ Joel Scott - David Lee Hungry Minds Inc,U.S. Joel Scott - David Lee
The Breakthrough Zone: Harnessing Consumer Creativity for Business Innovation ~ Roy Langmaid - Mac Andrews John Wiley and Sons Ltd Roy Langmaid - Mac Andrews
The Customer Comes Second: Put Your People First and Watch 'em Kick Butt ~ Hal F. Rosenbluth - Diane McFerrin Peters HarperBusiness Hal F. Rosenbluth - Diane McFerrin Peters
Services Marketing (McGraw-Hill Series in Marketing) ~ Valerie Zeithaml - Mary Bitner McGraw-Hill Education Valerie Zeithaml - Mary Bitner
See, Feel, Think, Do: The Power of Instinct in Business ~ Andy Milligan - Shaun Smith Cyan Books Andy Milligan - Shaun Smith
The Future of Retail Banking ~ Palgrave Macmillan
The Shape Shifters: Continuous Change for Competitive Advantage ((Business ~ J.L. Mariotti Van Nostrand Reinhold J.L. Mariotti
Life After the 30-Second Spot: Energize Your Brand With a Bold Mix of Alter ~ Joseph Jaffe John Wiley & Sons Inc Joseph Jaffe
Competing on Value : Bridging the gap between brand and customer value: Bri ~ Simon.Dr. Knox - Stan Maklan Financial Times/ Prentice Hall Simon.Dr. Knox - Stan Maklan
Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers ~ Stephanie G. Sherman Jossey Bass Wiley Stephanie G. Sherman
Servicio Al Cliente Para Dummies (--for Dummies.) ~ Keith Bailey - Karen Leland Norma Keith Bailey - Karen Leland
Smart Things to Know About Customers (Smart) ~ Ros Jay Capstone Publishing Ltd Ros Jay
Managing Customers for Profit: Strategies to Increase Profits and Build Loyalty ~ V. Kumar Wharton School Publishing V. Kumar
It's All About Customers!: The Perfect Way to Grow Your Customers Through M ~ John Fraser-Robinson - Pip Mosscrop Kogan Page Ltd John Fraser-Robinson - Pip Mosscrop
Customer Service: Career Success Through Customer Satisfaction (NetEffect S ~ Paul R. Timm Prentice Hall Paul R. Timm
Accelerating Customer Relationships: Using CRM and Relationship Technologies ~ Ronald S. Swift Prentice Hall Ronald S. Swift
Managing Effectively: Continuous Improvement, Customer Service, Innovation ~ James Saville - Howard Reid Pearson Education Australia James Saville - Howard Reid
Rapid Result Referrals: Practical Tips and Ideas to Increase Your Sales (Kn ~ Roy Sheppard Centre Publishing Roy Sheppard
CIM Customer Communications: Practice and Revision Kit (Practice & Revision Kit) ~ BPP Professional Education BPP Professional Education BPP Professional Education
Lean Solutions: How Companies and Customers Can Create Value and Wealth Together ~ Daniel T. Jones - James P. Womack Simon & Schuster Ltd Daniel T. Jones - James P. Womack
Working with Microsoft Dynamics CRM 3.0 ~ Mariah Snyder Microsoft Press,U.S. Mariah Snyder
The Call Centre Customer Care Pocketbook (Pocketbooks) ~ Mike Applegarth - Keith Posner Management Pocketbooks Mike Applegarth - Keith Posner
Customer Centered Six Sigma: Linking Customers, Process Improvement and Fin ~ Earl Naumann - Steven Hoisington American Society for Quality Control Earl Naumann - Steven Hoisingt...
Business Process Mapping: Improving Customer Satisfaction ~ J. Mike Jacka - Paulette J. Keller John Wiley & Sons J. Mike Jacka - Paulette J. Keller
Calming Upset Customer: Staying Effective During Unpleasant Situations (50- ~ Rebecca L. Morgan Crisp Publications Inc Rebecca L. Morgan
Rapid Result Referrals: Practical Tips and Ideas to Increase Your Sales (Kn ~ Roy Sheppard Centre Publishing Roy Sheppard
Inspiring Fabled Service: Participant's Workbook ~ Bonnie Jameson - Betsy Sanders Jossey Bass Wiley Bonnie Jameson - Betsy Sanders
Getting It Right: Creating Customer Value for Market Leadership ~ Philip Weinzimer John Wiley & Sons Inc Philip Weinzimer
Coaching Knock Your Socks Off Service (Knock Your Socks Off Series) ~ Kristin Anderson - Ron Zemke Amacom Kristin Anderson - Ron Zemke
Essential Guide to Knowledge Management, The: E-Business and CRM Applicatio ~ Amrit Tiwana Prentice Hall Amrit Tiwana
Analyzing Costs, Procedures, Processes, and Outcomes in Human Services: An ~ Brian T. Yates Sage Publications, Inc Brian T. Yates
The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer ~ Donna Cutting John Wiley & Sons Inc Donna Cutting
Customer Responsive Management (Total Quality Management) ~ Frank Davis Jr - Karl Manrodt Blackwell Publishers Frank Davis Jr - Karl Manrodt
Making Meaning: How Successful Businesses Deliver Meaningful Customer Exper ~ Steve Diller - Nathan Shedroff - Darrel Rhea New Riders Steve Diller - Nathan Shedroff - Darrel Rhea...
Contact: Customer Service In The Hospitality And Tourism Industry: Customer ~ Donald M. Davidoff Prentice Hall Donald M. Davidoff
Total Access: Giving Customers What They Want in an Anytime, Anywhere World ~ Regis McKenna Harvard Business School Press Regis McKenna
E-Commerce Logistics and Fulfillment: Delivering the Goods: From Click to Clutch ~ Deborah L. Bayles Prentice Hall Deborah L. Bayles
Marketing Services: Competing Through Quality ~ A. Pasuraman - Leonard L. Berry Free Press A. Pasuraman - Leonard L. Berry
50 Ways to Win New Customers: Fast, Simple, Inexpensive, Profitable and Pro ~ Paul R. Timm Career Press Paul R. Timm
Building Your EBay Traffic the Smart Way (Building Your Ebay Traffic the Sm ~ Sinclair Amacom Sinclair
Great Customer Service on the Telephone (The WorkSmart Series) ~ Kristin Anderson Amacom Kristin Anderson
Customer Relationship Management Essentials (Prima Development) ~ John Gosney - Thomas Boehm Prima Tech John Gosney - Thomas Boehm
Return on Customer: Creating and Maximizing Value from Your Scarcest Resource ~ Don Peppers - Martha Rogers Cyan Books Don Peppers - Martha Rogers
Product Warranty Handbook ~ Marcel Dekker Ltd
The Call Centre Dictionary: The Complete Guide to Call Centre and Customer ~ Madeline Bodin - Keith Dawson CMP Books Madeline Bodin - Keith Dawson
Signposts to Service Excellence: The African Paradigm ~ Shepherd Shonhiwa Unisa Press / Uitgewers Shepherd Shonhiwa
Wkbk Econ Ed Consumers 3e ~ STAFFORD - MILLER South Western College Publishing STAFFORD - MILLER
Winning with the Caller from Hell: A Survival Guide for Doing Business on t ~ Shaun Belding ECW Press Shaun Belding
The Future of Competition: Co-creating Unique Value with Customers ~ C.K. Prahalad - Venkat Ramaswamy Harvard Business School Press C.K. Prahalad - Venkat Ramaswamy
Customer Service Operations: The Complete Guide ~ W. Blanding Amacom W. Blanding
Keep Them Calling: Superior Service on the Telephone (Customer Service & Se ~ Sherry L. Barrett American Media Inc,US Sherry L. Barrett
Principles of Services Marketing ~ Adrian Palmer McGraw-Hill Publishing Co. Adrian Palmer
Wireless Rules: The New CRM Strategies to Reach Your Customers Anytime, Anywhere ~ Frederick Newell - Katherine Lemon McGraw-Hill Education Frederick Newell - Katherine Lemon
Client Care Techniques ~ Linda Maytum-Wilson XPL Publishing Linda Maytum-Wilson
Help Desk: WITH Online and Complete IT ~ Barbara Czegel - John Baschab Hungry Minds Inc,U.S. Barbara Czegel - John Baschab
How to Pass Customer Service: Second Level (How to Pass) ~ Terry Johnson LCCI Examinations Board Terry Johnson
Customer Community: Unleashing the Power of Your Customer Base (Jossey-Bass ~ D. Banks - Kim Daus Jossey Bass Wiley D. Banks - Kim Daus
Best Practice Guide for Customer Service Professionals ~ Stephanie Edwards Customer 1st International Stephanie Edwards
It's Not My Department ~ Peter Glen Warner Books Peter Glen
Electronic Customer Relationship Management (Advances in Management Informa ~ M.E. Sharpe
Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, ~ Jeffrey Gitomer Prentice Hall Jeffrey Gitomer
IT Services: Costs, Metrics, Benchmarking and Marketing: Costs, Metrics, Be ~ Anthony Tardugno - Thomas DiPasquale - Robert Matthews Prentice Hall Anthony Tardugno - Thomas DiPas...
CIM Coursebook 06/07 Customer Communications ~ Maggie Jones Butterworth-Heinemann Maggie Jones
Clients for Life: How Great Professionals Develop Breakthrough Relationships ~ Jagdish N. Sheth - Andrew Carl Sobel Simon & Schuster Ltd Jagdish N. Sheth - Andrew Carl Sobel
Services Marketing ~ Valarie A. Zeithaml - Mary Jo Bitner McGraw Hill Higher Education Valarie A. Zeithaml - Mary Jo Bitn...
The Invisible Customer ~ Brian Clegg Kogan Page Ltd Brian Clegg
The Complete Idiot's Guide to Winning Customer Loyalty (Complete Idiot's Gu ~ Murray Raphel - Neil Raphel - Janis S. Raye Alpha Books Murray Raphel - Neil Raphel - Janis S. Raye
New Service Development: Creating Memorable Experiences ~ Sage Publications, Inc
Building Customer-based Project Organizations ~ Jeffrey K. Pinto - Pekka J. Rouhiainen John Wiley & Sons Inc Jeffrey K. Pinto - Pekka J. Rouhiainen
Just Say Yes!: Extreme Customer Service...How to Give It!, How to Get It! ~ Philip R. Nulman Career Press Philip R. Nulman
Delivering Knock Your Socks Off Service ~ Performance Research Associates Amacom Performance Research Associates
Conversations on Customer Service And Sales: 0 (Conversations) ~ Compliation Insight Pub Co Compliation
The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next ~ Robyn Waters Portfolio Robyn Waters
Quick Response: Managing the Supply Chain to Meet Consumer Demand ~ Alan Hunter - Russell King - Bob Lowson John Wiley and Sons Ltd Alan Hunter - Russell King - Bob Low...
Customer Service Excellence (Business Skills Express) ~ Debra J. MacNeill Irwin Professional (USA) Debra J. MacNeill
Working with Difficult People ~ Muriel Solomon Prentice Hall Muriel Solomon
Customer Relationship Management: Integrating Marketing Strategy and Inform ~ William G. Zikmund - Raymond McLeod - Faye W. Gilbert John Wiley and Sons (WIE) William G. Zikmund -...
Help Desk: WITH Online and Complete IT ~ Barbara Czegel - John Baschab Hungry Minds Inc,U.S. Barbara Czegel - John Baschab
The Call Center Handbook: The Complete Guide to Starting, Running and Impro ~ Keith Dawson CMP Keith Dawson
CRM Unplugged: Releasing CRM's Strategic Value ~ Philip Bligh - Douglas Turk John Wiley & Sons Inc Philip Bligh - Douglas Turk
Building the Customer-centric Enterprise ~ Claudia Imhoff - Lisa Loftis - Jonathan G. Geiger John Wiley & Sons Claudia Imhoff - Lisa Loftis - J...
The Dynamics of Service: Reflections on the Changing Nature of Customer/pro ~ Barbara A. Gutek Jossey Bass Wiley Barbara A. Gutek
Customer Service Delivery: Research and Best Practices (The Professional Pr ~ Lawrence Fogli Pfeiffer Wiley Lawrence Fogli
Service Management and Marketing: A Customer Relationship Management Approach ~ Christian Gronroos John Wiley and Sons Ltd Christian Gronroos
Strategic Customer Care: An Evolutionary Approach to Improving Customer Car ~ Stanley A. Brown John Wiley and Sons Stanley A. Brown
Management: Meeting and Exceeding Customer Expectations ~ Warren R. Plunkett - Raymond F. Attner - Gemmy S. Allen Thomson South-Western Warren R. Plunkett - R...
Service, Service, Service (Adams Business Advisors) ~ Steven Albrecht Adams Media Corporation Steven Albrecht
Call Centers: Technology and Techniques ~ Jack A. Green South Western College Publishing Jack A. Green
Customer and Patient Care ~ Daniel Farb UniversityOfHealthCare Daniel Farb
Consumers and Services ~ Mark Gabbott - Gillian Hogg John Wiley & Sons Mark Gabbott - Gillian Hogg
Customer Inspired Quality: Looking Backward Through the Telescope (Warren B ~ James G. Shaw Jossey Bass Wiley James G. Shaw
CRM in a Week (In a Week) ~ Brian Salter - Naomi Langford-Wood Hodder Arnold H&S Brian Salter - Naomi Langford-Wood
Winning with the Caller from Hell: A Survival Guide for Doing Business on t ~ Shaun Belding ECW Press Shaun Belding
Satisfying Internal Customers First: A Practical Guide to Improving Interna ~ Richard Y. Chang - P.Keith Kelly Pfeiffer Wiley Richard Y. Chang - P.Keith Kelly
Winning Behavior: What the Smartest, Most Successful Companies Do Differently ~ Terry R. Bacon - David G. Pugh Amacom Terry R. Bacon - David G. Pugh
CRM Unplugged: Releasing CRM's Strategic Value ~ Philip Bligh - Douglas Turk John Wiley & Sons Inc Philip Bligh - Douglas Turk
Customer Service Delivery: Research and Best Practices (The Professional Pr ~ Lawrence Fogli Pfeiffer Wiley Lawrence Fogli
Customer Service (Business Masters) ~ Fred Wieserma HarperBusiness,U.S. Fred Wieserma
E-service: 24 Ways to Keep Your Customers - When the Competition Is Just a ~ Ron Zemke - Thomas K. Connellan Amacom Ron Zemke - Thomas K. Connellan
Quality Service: What Every Hospitality Manager Needs to Know ~ William B. Martin Prentice Hall William B. Martin
Gower Handbook of Customer Service ~ Gower Publishing Ltd
Seven Secrets Of Service Strategy ~ Gerry Johnson Financial Times/ Prentice Hall Gerry Johnson
Process Mastering: How to Establish and Document the Best Known Way to Do a ~ Ray W. Wilson - Paul Harsin Quality Resources Ray W. Wilson - Paul Harsin
Turning Lost Customers into Gold and the Art of Achieving Zero Defections ~ Joan Koob Cannie Amacom Joan Koob Cannie
Up Close and Personal?: Customer Relationship Marketing @ Work ~ Paul R. Gamble - Merlin Stone - Neil Woodcock - Bryan Foss Kogan Page Ltd Paul R. Gamble - Merlin St...
Best Practices in Customer Service ~ Ron Zemke - John A. Woods Amacom Ron Zemke - John A. Woods
Monitoring, Measuring and Managing Customer Service ~ Gary S. Goodman Jossey Bass Wiley Gary S. Goodman
Customer Is King: How to Exceed Their Expectations (Virgin Business Guides) ~ Robert Craven Virgin Books Robert Craven
Customer Service Over the Phone: Techniques and Technology for Handling Cus ~ Stephen Coscia CMP Stephen Coscia
Creating and Sustaining a Superior Customer Service Organization: A Book Ab ~ Jim Poisant Greenwood Press Jim Poisant
Relationship Aspect Marketing (Taking Control) ~ Jack Burke Silver Lake Publishing Jack Burke
CRM Handbook, The: A Business Guide to Customer Relationship Management (In ~ Jill DychÃ© Addison Wesley Jill DychÃ©
Successful Customer Relationship Marketing: New Thinking, New Strategies, N ~ Merlin Stone - Bryan Foss Kogan Page Ltd Merlin Stone - Bryan Foss
Managing Customers and Quality ~ Open University Worldwide
Streetwise: How Taxi Drivers Establish Customers' Trustworthiness (Russell ~ Diego Gambetta - Heather Hamill Russell Sage Foundation Diego Gambetta - Heather Hamill
Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, ~ Jeffrey Gitomer Prentice Hall Jeffrey Gitomer
Call Center Savvy: How to Position Your Call Center for the Business Challe ~ Keith Dawson CMP Keith Dawson
Measure What Matters to Customers: Using Key Predictive Indicators (KPIs) ~ Ronald J. Baker John Wiley & Sons Inc Ronald J. Baker
Inspiring Fabled Service: Participant's Workbook ~ Bonnie Jameson - Betsy Sanders Jossey Bass Wiley Bonnie Jameson - Betsy Sanders
Total Quality Management: Text, Cases and Readings ~ Joel E. Ross Kogan Page Ltd Joel E. Ross
Moving into Mass Customization: Information Systems and Management Principles ~ Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Better Business by Phone: A Guide to Effective Telebusiness Management (Ich ~ Valerie O'Dea Purdue University Press Valerie O'Dea
Relationship Marketing: Gaining Competitive Advantage Through Customer Sati ~ Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Calming Upset Customers (50-minute Series) ~ Morgan Crisp Publications Inc Morgan
Customers for Keeps: 8 Powerful Strategies to Turn Customers into Friends a ~ Lois K. Geller Roundhouse Publishing Lois K. Geller
Killer Customer Care: Five Star Service That Will Double and Triple Your Pr ~ George W. Colombo Entrepreneur Press George W. Colombo
Providing Quality Service: What Every Hospitality Service Provider Needs to Know ~ William B. Martin Prentice Hall William B. Martin
What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough ~ Anthony W. Ulwick McGraw-Hill Publishing Co. Anthony W. Ulwick

201 - 400

Customer Service Training 101: Quick and Easy Techniques That Get Great Results ~ Renee Evenson Amacom Renee Evenson
Designing the Best Call Center for Your Business, 2nd Edition: A Complete G ~ Brendan B. Read CMP Brendan B. Read
Service Management and Operations ~ Cengiz Haksever - Barry Render - Roberta S. Russell - Robert G. Murdick Prentice Hall Cengiz Hakseve...
The Customer Comes Second: And Other Secrets of Exceptional Service ~ H. Rosenbluth William Morrow H. Rosenbluth
Customer Satisfaction Measurement for ISO 9000: 2000 ~ Bill Self - Greg Roche Butterworth-Heinemann Bill Self - Greg Roche
Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Sec ~ John Tschohl Best Sellers Pub John Tschohl
A Practical Guide to Call Center Technology: Select the Right Systems for T ~ Andrew Waite CMP Andrew Waite
Different Thinking: Creative Strategies for Developing the Innovative Business ~ Anja Forster - Peter Kreuz Kogan Page Ltd Anja Forster - Peter Kreuz
One Size Fits One: Building Relationships One Customer and One Employee at ~ Gary Heil John Wiley & Sons Inc Gary Heil
Agile Competitors and Virtual Organizations: Strategies for Enriching the C ~ Steven L. Goldman - R.N. Nagel - Kenneth Preiss John Wiley & Sons Inc Steven L. Goldman - R.N. Nagel...
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques ~ Lorraine L. Ukens Pfeiffer Wiley Lorraine L. Ukens
Achieving the Competitive Edge: A Practical Guide to World-Class Competition ~ Harry K. Jackson - Norman L. Frigon John Wiley & Sons Inc Harry K. Jackson - Norman L. Frigon
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques ~ Lorraine L. Ukens Pfeiffer Wiley Lorraine L. Ukens
Market-driven Management: How to Define, Develop and Deliver Customer Value ~ Frederick E. Webster John Wiley & Sons Inc Frederick E. Webster
Wow! That's What I Call Service: Stories of Great Customer Service from the ~ Don Hales - Derek Williams Ecademy Press Don Hales - Derek Williams
Attraction Marketing ~ Annie Meachem Lean Marketing Press Annie Meachem
Service Selling: Guide to Increasing Sales Profits in Consumer Financial Se ~ Robert G. Stemper John Wiley & Sons Inc Robert G. Stemper
Emotional Value: Taking Customer Service to a New Level ~ Janelle Barlow - Diana Maul Berrett-Koehler Janelle Barlow - Diana Maul
Key Account Management: Learning from supplier and customer perspectives: L ~ Malcolm McDonald - Beth Rogers Butterworth-Heinemann Malcolm McDonald - Beth Rogers
How to Deal with Difficult Customers: 10 Simple Strategies for Selling to t ~ Dave Anderson John Wiley & Sons Inc Dave Anderson
Special Edition Using Microsoft CRM (Special Edition Using) ~ Laura Brown - John Gravely QUE Laura Brown - John Gravely
S/NVQ Level 2 Customer Service ~ Sally Bradley Heinemann Educational Publishers Sally Bradley
Customer Equity Management with Software ~ Roland T. Rust - Katherine N. Lemon - Das Narayandas Prentice Hall Roland T. Rust - Katherine N. Lem...
Driving Peak Sales Performance in Call Centers ~ Mary Murcott Call Center Press Mary Murcott
Supply Chain Management: Strategy, Planning, and Operation ~ Sunil Chopra - Peter Meindl Prentice Hall Sunil Chopra - Peter Meindl
Keeping Customers ("Harvard Business Review" Paperback) ~ John J. Sviokla - Benson P. Shapiro Harvard Business School Press John J. Sviokla - Benson P. Shapir...
Strategic Database Marketing: The Masterplan for Starting and Managing a Pr ~ Arthur M. Hughes McGraw-Hill Publishing Co. Arthur M. Hughes
The Big Book of Customer Service Training Games: Quick,Fun Activities for A ~ Peggy Carlaw - Vasudha Kathleen Deming McGraw-Hill Publishing Co. Peggy Carlaw - Vasudha Kathleen De...
Service-Oriented Architecture (SOA): A Planning and Implementation Guide fo ~ Eric A. Marks - Michael Bell John Wiley & Sons Inc Eric A. Marks - Michael Bell
The Nordstrom Way: The Inside Story of America's Number 1 Customer Service ~ Robert Spector - Patrick D. McCarthy John Wiley & Sons Inc Robert Spector - Patrick D. McCarthy
Inside the Minds: Profitable Customer Relationships - CEOs from Reynolds & ~ Richard Brock - Gregory J. Hanson - Michael A. Silton Aspatore Books Richard Brock - Gregory J. Hans...
What Clients Love ~ Harry Beckwith Little, Brown & Company Harry Beckwith
McGivern:The Practice of Market _p2: An Introduction ~ Yvonne Mcgivern Financial Times/ Prentice Hall Yvonne Mcgivern
The Company That Breathes: Every Job Has a Customer ~ Peter Hartz Springer-Verlag Berlin and Heidelberg GmbH & Co. K Peter Hartz
The Complete Guide to Customer Support: How to Turn Technical Assistance in ~ Joe Fleischer - Brendan B. Read R & D Joe Fleischer - Brendan B. Read
Customer Relationship Management: Integrating Marketing Strategy and Inform ~ William G. Zikmund - Raymond McLeod - Faye W. Gilbert John Wiley and Sons (WIE) William G. Zikmund -...
The Complete Customer Service Model Letter and Memo Book ~ Michael Ramundo Prentice-Hall Michael Ramundo
Customer Is CEO ~ Forler Massnick Amacom Forler Massnick
What Customers Value Most: How to Achieve Business Transformation by Focusi ~ Stanley A. Brown John Wiley and Sons Stanley A. Brown
Customer Relationship Management ~ William G. Zikmund John Wiley and Sons (WIE) William G. Zikmund
Upset Citizens & Customers: How to Deal With the Angry, Difficult Demanding ~ Donald W. Slowik Evergreen Pr Donald W. Slowik
Contagious Customer Care ~ Nicky Frisby - Ian Chakravorty - Alison Lawrence Go MAD Books Nicky Frisby - Ian Chakravorty - Aliso...
The Call Center Handbook: The Complete Guide to Starting, Running, and Impr ~ Keith Dawson CMP Keith Dawson
Marketing: Connecting with Customers ~ Gilbert Harrell - Gary L. Frazier Prentice Hall Gilbert Harrell - Gary L. Frazier
12 Steps to Success Through Service ~ Barrie Hopson - Mike Scally Management Books 2000 Ltd Barrie Hopson - Mike Scally
CRM at the Speed of Light: Essential Customer Strategies for the 21st Century ~ Paul Greenberg McGraw-Hill Publishing Co. Paul Greenberg
Customer Relationship Management: Perspectives from the Market Place ~ Simon Knox - Stan Maklan - Adrian Payne - Joe Peppard - Lynette Ryals Butterworth-Heinemann Simon Kn...
Salon Dialogue for Successful Results ~ Lee Hoffman Delmar Lee Hoffman
Successful Global Account Management: Key Strategies and Tools for Managing ~ Nick Speare - Kevin Wilson - Samuel J. Reese Kogan Page Ltd Nick Speare - Kevin Wilson - Samuel J. R...
Data-Driven Business Models ~ Alan Weber Texere Publishing,US Alan Weber
Measuring Customer Satisfaction: Hot Buttons and Other Measurement Issues ~ James Myers Butterworth-Heinemann Ltd James Myers
Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship ~ Frederick Newell Kogan Page Ltd Frederick Newell
Monitoring, Measuring and Managing Customer Service ~ Gary S. Goodman Jossey Bass Wiley Gary S. Goodman
If Service Came from the Heart: A Guide for Today's Business Owner on How t ~ Valinda Hanna PublishAmerica Valinda Hanna
Becoming a Category of One: How Extraordinary Companies Transcend Commodity ~ Joe Calloway John Wiley & Sons Inc Joe Calloway
Designing the Customer-Centric Organization: A Guide to Strategy, Structure ~ Jay R. Galbraith Pfeiffer Wiley Jay R. Galbraith
Service Quality: New Directions in Theory and Practice ~ Sage Publications, Inc
Implementing CRM: From Technology to Knowledge (Wiley Series in Information ~ David Finnegan - Leslie P. Willcocks John Wiley & Sons David Finnegan - Leslie P. Willcocks
Build Your Customer Strategy: A Guide to Creating Profitable Customer Relat ~ James G. Barnes John Wiley & Sons Inc James G. Barnes
Service Orient or Be Doomed!: How Service Orientation Will Change Your Business ~ Jason Bloomberg - Ronald Schmelzer John Wiley & Sons Inc Jason Bloomberg - Ronald Schmelzer
Handbook of CRM: Achieving Excellence through Customer Management: Achievin ~ Adrian Payne Butterworth-Heinemann Adrian Payne
Customer Loyalty: A Guide for Time Travellers ~ Sionade Robinson - Lyn Etherington Palgrave Macmillan Sionade Robinson - Lyn Etherington
The Telephone Skills Coaching Manual: 22 Sessions for Working with Individu ~ Pat Cochrane Gower Publishing Ltd Pat Cochrane
Serving Internal and External Customers ~ Anne Swartzlander Prentice Hall Anne Swartzlander
Predictive Dialing Fundamentals: An Overview of Predictive Dialing Technolo ~ Aleksander Szlam - Ken Thatcher CMP Books Aleksander Szlam - Ken Thatcher
Voices Into Choices ~ Joiner/Oriel Inc
The New Market Leaders: Who's Winning and How in the Battle for Customers ~ Fred Wiersema Free Press Fred Wiersema
Reputation Management: Management Extra (Management Extra Complete Set) ~ Elearn Pergamon Flexible Learning Elearn
A Guide to Help Desk Concepts ~ Donna Knapp Course Technology Donna Knapp
Total Quality Service: Simplified Approach to Using the Baldridge Award Criteria ~ Sheila Kessler McGraw-Hill Education Sheila Kessler
Early Beth Shan (Strata XIX-XIII): G.M. Fitzgerald's Deep Cut on the Tell ( ~ Eliot Braun University of Pennsylvania Press Eliot Braun
Uncommon Practice: People who deliver a great brand experience ~ Financial Times/ Prentice Hall
Stop Acting Like a Seller and Start Thinking Like a Buyer: Improve Sales Ef ~ Jerry Acuff - Wally Wood John Wiley & Sons Inc Jerry Acuff - Wally Wood
Managing Customer Relationships: A Strategic Framework ~ John Wiley & Sons Inc
The Kindness Revolution: The Company-wide Culture Shift That Inspires Pheno ~ Ed Horrell Amacom Ed Horrell
Customer Care in a Week (In a Week) ~ John H. Wellemin Hodder Arnold John H. Wellemin
The Saturn Difference: Creating Customer Loyalty in Your Company ~ V. Lenz John Wiley & Sons Inc V. Lenz
Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) ~ Kristin Anderson - Ron Zemke Amacom Kristin Anderson - Ron Zemke
The Winner's Attitude: Using the "Switch" Method to Change How You Deal wit ~ Jeff Gee - Val Gee McGraw Hill Higher Education Jeff Gee - Val Gee
Red Hot Customers: How to Get Them, How to Keep Them ~ Paul S. Goldner Chandler House Press,US Paul S. Goldner
Customer Tells: Delivering World-class Customer Service by Reading Your Cus ~ Marty Seldman - John Futterknecht - Ben Sorensen Kaplan Business Marty Seldman - John Futterknecht -...
ROI Selling: Increasing Revenue, Profit, and Customer Loyalty Through the 3 ~ Michael J. Nick - Kurt M. Koenig Kaplan Business Michael J. Nick - Kurt M. Koenig
Employee Management and Customer Service in the Retail Industry ~ Chris Thomas - Gary Heil John Wiley & Sons Inc Chris Thomas - Gary Heil
Trust-based Selling ~ Charles Green McGraw-Hill Publishing Co. Charles Green
Integrated Distribution Management (Business One Irwin/APICS Library of Int ~ Christopher Gopal - Harold Cypress McGraw-Hill Education Christopher Gopal - Harold Cypress
Extending the Supply Chain: How Cutting-edge Companies Bridge the Critical ~ Kenneth K. Boyer - Markham Frohlich - G. Tomas M. Hult Amacom Kenneth K. Boyer - Markham Frohlich - ...
British Telecom Systems: A Guide to Choosing the Best Technologies and Services ~ Kerstin Peterson CMP Books Kerstin Peterson
Relationship Marketing: Creating Stakeholder Value (Chartered Institute of ~ Martin Christopher - Adrian Payne - David Ballantyne Butterworth-Heinemann Martin Christopher - Adri...
Customer Acceptance of Water Main Structural Reliability ~ Nimmi Damodaran - Joanna Pratt - John Cromwell American Water Works Association Nimmi Damodaran - Jo...
Effective Practices to Select, Acquire, and Implement a Utility Cis ~ Melanie Rettie - Greg Haupt - Marcia Isbell American Water Works Association Melanie Rettie - Greg H...
The Nordstrom Way to Customer Service Excellence: A Handbook for Implementi ~ Robert Spector - Patrick D. McCarthy John Wiley & Sons Inc Robert Spector - Patrick D. McCarthy
Call Center Benchmarking: Deciding If Good Is Good Enough (Ichor Business Books) ~ Jon Anton - David Gustin Purdue University Press Jon Anton - David Gustin
SAP CRM Interview Questions, Answers, and Explanations: SAP Customer Relati ~ Scott Cameron Equity Press Scott Cameron
Supervisor's Script Book ~ Dreyfack Prentice Hall Dreyfack
Two Sides to Every Coin...the Customer Isn't Always Right! ~ Naomi Black Dnj Books Naomi Black
Creating Marketing Conversations Between Customers and Sellers ~ Alexandra MacAaron - Donna Baier-Stein South Western College Publishing Alexandra MacAaron - Donna B...
Why Crm Doesn't Work: How to Win by Letting Customers Manage the Relationship ~ Frederick Newell Bloomberg Press Frederick Newell
Complaint Management: The Heart of CRM ~ Wolfgang Seidel - Bernd Stauss Texere Publishing,US Wolfgang Seidel - Bernd Stauss
Guerrilla Marketing in 30 Days ~ Jay Conrad Levinson Entrepreneur Press Jay Conrad Levinson
Customer Relationship Management: A Strategic Imperative in the World of E- ~ PricewaterhouseCoopers John Wiley and Sons PricewaterhouseCoopers
The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference ~ Claes Fornell Palgrave MacMillan Claes Fornell
Behavioral Advantage: What the Smartest, Most Successful Companies Do Diffe ~ T. Bacon - D. Pugh Amacom T. Bacon - D. Pugh
Stakeholder Strategy: Profiting from Collaborative Business Relationships ~ Ann Svendsen Berrett-Koehler Ann Svendsen
Customer Service: Aiming for Excellence ~ Timothy P. Bonomo Trafford Publishing Timothy P. Bonomo
Market-driven Management: How to Define, Develop and Deliver Customer Value ~ Frederick E. Webster John Wiley & Sons Inc Frederick E. Webster
On Demand Computing: Technologies and Strategies (On Demand) ~ Craig Fellenstein IBM Press Craig Fellenstein
Disney Y El Arte Del Servicio Al Cliente / Be Our Guest ~ Panorama Mexico
Citizen Marketers: When People Are the Message ~ Ben McConnell - Jackie Huba Kaplan Business Ben McConnell - Jackie Huba
Net Worth: Coming Battle for Customer Information ~ John Hagel - Marc Singer - John Hagel III Harvard Business School Press John Hagel - Marc Singer - J...
Predicting Market Success: New Ways to Measure Customer Loyalty and Engage ~ R. Passikoff John Wiley & Sons Inc R. Passikoff
The Referral of a Lifetime: The Networking System That Produces Bottom-line ~ Tim Templeton Berrett-Koehler Tim Templeton
Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Pro ~ Sandra Vandermerwe Palgrave Macmillan Sandra Vandermerwe
Your Client's Story: Know Your Clients and the Rest Will Follow ~ Scott West - Mitch Anthony Kaplan Business Scott West - Mitch Anthony
The Service Edge: 101 Companies That Profit from Customer Care (Plume) ~ Ron Zemke Penguin Books Australia Ltd Ron Zemke
Coaching Knock Your Socks Off Service (Knock Your Socks Off Series) ~ Kristin Anderson - Ron Zemke Amacom Kristin Anderson - Ron Zemke
It's All About Service: How to Lead Your People to Care for Your Customers ~ Ray Pelletier John Wiley & Sons Inc Ray Pelletier
The CRM Project Management Handbook: Building Realistic Expectations and Ma ~ Michael Gentle Kogan Page Ltd Michael Gentle
Customer Relationship Management: A Databased Approach ~ V. Kumar - Werner Reinartz John Wiley & Sons Inc V. Kumar - Werner Reinartz
Customer Success: Beyond Customer Service to the Spirit of Enterprise Throu ~ Barry S. Farah Baron Pub. Barry S. Farah
The Outside-in Corporation ~ Barbara Bund McGraw-Hill Publishing Co. Barbara Bund
Tele-stress: Relief for Call Center Stress ~ Stephen Coscia R & D Stephen Coscia
The Call Centre Dictionary: The Complete Guide to Call Centre and Customer ~ Madeline Bodin - Keith Dawson CMP Books Madeline Bodin - Keith Dawson
Fans, Not Customers: Creating Super Growth in a No-Growth Industry ~ Vernon Hill - Vernon W. Hill II Portfolio Vernon Hill - Vernon W. Hill II
Total Relationship Marketing: Rethinking Marketing Management ~ Evert Gummesson Butterworth-Heinemann Evert Gummesson
Sun Tzu Strategies for Selling: How to Use "The Art of War" to Build Lifelo ~ Gerald A. Michaelson - Steven W. Michaelson American Media International LLC Gerald A. Michaelson - ...
The Service-dominant Logic of Marketing: Dialog, Debate, and Directions ~ M.E. Sharpe
Wow! That's What I Call Service: Stories of Great Customer Service from the ~ Don Hales - Derek Williams Ecademy Press Don Hales - Derek Williams
Customer Service: A Practical Approach ~ Elaine K. Harris Prentice Hall Elaine K. Harris
Customer-centred Enterprise: How IBM and Other World-class Companies Achiev ~ Harvey Thompson McGraw Hill Higher Education Harvey Thompson
There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 Rings of Pow ~ Joe Vitale John Wiley & Sons Inc Joe Vitale
The Must-Have Customer: 7 Steps to Winning the Customer You Haven't Got ~ Robert Gordman - Armin Brott Truman Talley Books Robert Gordman - Armin Brott
Customer Driven Health Reform ~ Douglas Emerey Texere Publishing,US Douglas Emerey
Improving Food and Beverage Performance (Hospitality Managers Pocket Book S ~ Keith Waller Butterworth-Heinemann Keith Waller
Improving Your Measurement of Customer Satisfaction: A Guide to Creating, C ~ Terry G. Vavra Society of Automotive Engineers (SAE) Terry G. Vavra
Crm - Customer Relationship Management (Users Top, 1) ~ Walter Duer M P Ediciones S.A. Walter Duer
Developing Customer Service Targets by Assessing Customer Perspectives (Aww ~ E Rambo - R Baumgartner - C Koenig IWA Publishing E Rambo - R Baumgartner - C Koenig
Effective Customer Service: Ten Steps for Technical Professions (NetEffect) ~ David L. Goetsch - Stanley B. Davis Prentice Hall David L. Goetsch - Stanley B. Davis
At Your Service: A Hands-on Guide to the Professional Dining Room ~ Culinary Institute of America Hungry Minds Inc,U.S. Culinary Institute of America
How to Measure Service Quality and Customer Satisfaction: The Informal Fiel ~ C. Chakrapani Butterworth-Heinemann Ltd C. Chakrapani
Achieving the Competitive Edge: A Practical Guide to World-Class Competition ~ Harry K. Jackson - Norman L. Frigon John Wiley & Sons Inc Harry K. Jackson - Norman L. Frigon
Researching Customer Satisfaction and Loyalty: How to Find Out What People ~ Paul Szwarc Kogan Page Ltd Paul Szwarc
Satisfaction: How Every Great Company Listens to the Voice of the Customer ~ Chris Denove - James D. Power Portfolio Chris Denove - James D. Power
Leadership and the Customer Revolution: The Messy, Unpredictable, and Inesc ~ Gary Heil - Tom Parker - Rick Tate John Wiley & Sons Inc Gary Heil - Tom Parker - Rick Tate
Winning the Service Game ~ Benjamin Schneider - David E. Bowen Harvard Business School Press Benjamin Schneider - David E. Bowe...
Understanding Consumer Behaviour (Harcourt Series in Economics) ~ "Tom" Thomson Learning "Tom"
Markets of One: Creating Customer-unique Value Through Mass Customization ( ~ James H. Gilmore - B. Joseph Pine II - B.J. Pine Illinois Harvard Business School Press James H. Gil...
Customer Loyalty Programmes and Clubs ~ Stephan A. Butscher Gower Publishing Ltd Stephan A. Butscher
Making the Client Connection: Maximizing the Power of Your Personality, Pre ~ Mitch Anthony - Gary DeMoss Kaplan Business Mitch Anthony - Gary DeMoss
Business Process Mapping: Improving Customer Satisfaction ~ J. Mike Jacka - Paulette J. Keller John Wiley & Sons J. Mike Jacka - Paulette J. Keller
Getting It Right: Creating Customer Value for Market Leadership ~ Philip Weinzimer John Wiley & Sons Inc Philip Weinzimer
The Only Thing That Matters: Bringing the Power of the Customer into Your B ~ Karl Albrecht HarperBusiness,U.S. Karl Albrecht
Scoring Points: How Tesco Continues to Win Customer Loyalty ~ Terry Hunt - Clive Humby - Timothy Phillips Kogan Page Ltd Terry Hunt - Clive Humby - Timothy Philli...
The Games Companies Play: An Insider's Guide to Surviving Politics ~ Gerald R. Griffin - Ciaran Parker Capstone Publishing Ltd Gerald R. Griffin - Ciaran Parker
Fleet Management ~ Robert P. Currie - Michelle B. Currie - George M. Keen Wandering Brothers Publishing Robert P. Curri...
Marketing for Keeps: Building Your Business by Retaining Customers ~ Carla Furlong John Wiley & Sons Inc Carla Furlong
Just Enough CRM (Just Enough Series) ~ Francoise Tourniaire Prentice Hall Francoise Tourniaire
Electronic Bill Presentment and Payment (Advanced and Emerging Communicatio ~ Kornel Terplan CRC Press Inc Kornel Terplan
Body of Truth: Leveraging What Consumers Can't or Won't Say ~ D. Hill John Wiley & Sons Inc D. Hill
Business Is the People & People Are the Business: Break One and the Other W ~ Vahe Akay iUniverse.com Vahe Akay
Capturing Customers.com: Radical Strategies for Selling and Marketing in a ~ George Columbo Career Press George Columbo
The Six Principles of Service Excellence ~ Theo Gilbert-Jamison AuthorHouse Theo Gilbert-Jamison
100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to K ~ Peter J Venison iUniverse.com Peter J Venison
Resolving Complaints for Professionals in Health Care ~ Ed.D. Leebov iUniverse.com Ed.D. Leebov
Property Management: A Customer Focused Approach (Building & Surveying) ~ Gordon Edington Palgrave Macmillan Gordon Edington
Service Orientation: Winning Strategies and Best Practices ~ Paul Allen Cambridge University Press Paul Allen
Find & Keep Customers for Your Small Business (CCH Business Owner's Toolkit) ~ Cleaver J.Y. ebrandedbooks.com,US Cleaver J.Y.
Success in Dealing with Difficult People (Business Buddies) ~ Ken Lawson Barron's Educational Series Ken Lawson
Customer Service Building Successful Skills For The Twenty-First Century ~ 3rd Edition Lucas Academic Internet Publishers Incorporated 3rd Edition Lucas
Delivering Profitable Value ~ Michael J. Lanning Perseus Books, US Michael J. Lanning
Quick Service Restaurants, Franchising, and Multi-Unit Chain Management ~ Haworth Press Inc.,U.S.
Act of Faith: 25 Golden Rules for Small Business Success ~ George Hackler Cypress Pub Group Inc George Hackler
Telephone Skills for Professionals in Health Care ~ Wendy Leebov iUniverse.com Wendy Leebov
Superior Customer Value in the New Economy: Concepts and Cases: 0 ~ William C. Johnson St Lucie Press William C. Johnson
Guanxi: Relationship Marketing in a Chinese Context ~ Y.H. Wong - T.K.P. Leung Haworth Press Inc.,U.S. Y.H. Wong - T.K.P. Leung
Managing the Customer Experience: Turning Customers into Advocates ~ Shaun Smith - Joe Wheeler Financial Times/ Prentice Hall Shaun Smith - Joe Wheeler
Service Quality: Research Perspectives (Foundations for Organizational Science) ~ Benjamin Schneider - Susan S. (Schoenberger) White Sage Publications, Inc Benjamin Schneider - Susan...
The New Market Leaders: Who's Winning and How in the Battle for Customers ~ Fred Wiersema Simon & Schuster Audio Fred Wiersema
La Mision de La Empresa ~ Karl Albrecht Ediciones Paidos Iberica Karl Albrecht
Award-winning Customer Service ~ Renee Evenson Amacom Renee Evenson
Customer Service: A How-to-Do-it Manual for Librarians (How-To-Do-It Manual ~ Suzanne Walters Neal-Schuman Publishers Inc.,U.S. Suzanne Walters
Techno Ready Marketing: How and Why Your Customers Adopt Technology ~ A. Parasuraman - Charles L. Colby Free Press A. Parasuraman - Charles L. Colby
The Power of Wow! Customer Service: How Doing What's Best for the Customer ~ Ron Morris Ron Morris Seminars Ron Morris
The New Market Leaders: Who's Winning and How in the Battle for Customers ~ Fred Wiersema Free Press Fred Wiersema
Business 2000: Customer Service - Learner Guide (Business 2000) ~ P.A. Paoli South Western College Publishing P.A. Paoli
Maximizing Callcenter Performance: 136 Innovative Ideas for Increasing Prod ~ Madeline Bodin McGraw-Hill Education Madeline Bodin
What Really Matters: Service, Leadership, People, and Values Large Print Edition ~ John, Pepper Unknown John, Pepper
Call Center Operation: Design, Operation, and Maintenance: Design, Operatio ~ Duane Sharp Digital Press Duane Sharp
Reality Sells: How to Bring Customers Back Again and Again by Marketing You ~ Andrew Corbus - Bill Guertin Wbusiness Books Andrew Corbus - Bill Guertin
The Shape Shifters: Continuous Change for Competitive Advantage ~ John L. Mariotti John Wiley & Sons John L. Mariotti
Wake Up Your Call Center: How to Be a Better Call Center Agent (Customer Ac ~ Rosanne D'Ausilio Purdue University Press Rosanne D'Ausilio
Quality from Customer Needs to Customer Satisfaction ~ Bo Bergman - Bengt Klefsjo Studentlitteratur AB,Sweden Bo Bergman - Bengt Klefsjo
Overcoming the Customer Service Syndrome: Practial Guide to Managing Custom ~ Galen R. Collins - Melissa Collins Kendall/Hunt Publishing Co ,U.S. Galen R. Collins - Melissa Colli...
Field Service Management: An Integrated Approach to Increasing Customer Sat ~ Arthur V. Hill McGraw-Hill Education Arthur V. Hill
Building Great Customer Experiences ~ Colin Shaw - John Ivens Palgrave Macmillan Colin Shaw - John Ivens
Customer Service/Home Networki (Residential Integrator's) ~ Quantum I - Delmar Learning Delmar Quantum I - Delmar Learning
Service Quality Improvement: The Customer Satisfaction Strategy for Health Care ~ Wendy Leebov EdD - Gail Scott MA iUniverse.com Wendy Leebov EdD - Gail Scott MA
Managing Customer Relationships on the Internet (International Business and ~ Elsevier Science
Become the Brand of Choice: Make Your Name a Powerful Brand...and Earn Millions! ~ Jason Hartman Hartman Media Jason Hartman
Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Th ~ Lior Arussy John Wiley & Sons Inc Lior Arussy
The Art of Selling to the Affluent: How to Attract, Service and Retain Weal ~ M. Oechsli John Wiley & Sons Inc M. Oechsli

401 - 600

Complete Book of Ready-to-Use Customer Service Scripts ~ Ramundo Prentice Hall Ramundo
Meet Your Customers' Needs: Workbook No. 2 (Crisp Retailing Smarts) ~ Crisp Publications Crisp Publications Inc Crisp Publications
Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers ~ Stephanie G. Sherman Jossey Bass Wiley Stephanie G. Sherman
Closing the Sale: Workbook 7 (Crisp Retailing Smarts) ~ Crisp Publications Inc
Building the Sale (Crisp Retailing Smarts) ~ Geri McArdle Crisp Publications Inc Geri McArdle
Customer Service 101: Basic Lessons to Be Your Best ~ Renee Evenson Bull'sEye Publishing Renee Evenson
Connecting to Customers (Bpg-Other) ~ Microsoft Press Microsoft Press,U.S. Microsoft Press
Build a Continuing Relationship: 3 (Crisp Retailing Smarts) ~ Crisp Publications Crisp Publications Inc Crisp Publications
The Paradox of Excellence: How Great Performance Can Kill Your Business ~ David Mosby - Michael Weissman Pfeiffer Wiley David Mosby - Michael Weissman
Explaining Features and Benefits: 5 (Crisp Retailing Smarts) ~ Crisp Publications Inc
Profitable Customers (Professional Paperbacks Series) ~ Charles Wilson Kogan Page Ltd Charles Wilson
The Shape Shifters: Continuous Change for Competitive Advantage ~ John L. Mariotti John Wiley & Sons John L. Mariotti
Jems from Johnson: A Guide to Successful Customer Relationship Management ~ Claude Johnson iUniverse.com Claude Johnson
Blue Streak: Inside Jetblue, the Upstart That Rocked an Industry ~ Barbara S. Peterson Portfolio Barbara S. Peterson
How to Improve Quality, Compliance, Customer Service and Ethics in the Insu ~ Les Abromovitz St Lucie Press Les Abromovitz
1001 Ways to Keep Customers Coming Back ~ Donna Greiner - Theodore B. Kinni Prima Games Donna Greiner - Theodore B. Kinni
Customer Friendly: The Organizational Architecture of Service ~ James Ziegenfuss University Press of America James Ziegenfuss
Command Performance: The Art of Delivering Quality Service ("Harvard Busine ~ Harvard Business School Press
Fun Is Good: How to Create Joy & Passion in Your Workplace & Career ~ Mike Veeck - Pete Williams Rodale Press Mike Veeck - Pete Williams
Wooing Customers Back ~ John Mark Holmes Advance Mark Pub John Mark Holmes
Managing High-tech Services Using a CRM Strategy ~ Donald F. Blumberg St Lucie Press Donald F. Blumberg
The Ultimate Question ~ Frederick F. Reichheld Harvard Business School Press Frederick F. Reichheld
Customer Care Excellence: Create an Effective Customer Service Strategy (Pr ~ Sarah Cook Kogan Page Ltd Sarah Cook
Attracting Perfect Customers: The Power of Strategic Synchronicity ~ Stacey Hall - Jan Brogniez Berrett-Koehler Stacey Hall - Jan Brogniez
Breakaway: Deliver Value to Your CustomersFast!: Deliver Value to Your Cust ~ Charles L. Fred Jossey Bass Charles L. Fred
Perfect Customer Care (Perfect) ~ Ted Johns Random House Business Books Ted Johns
The Customer Relationship Management Survival Guide: Everything You Need to ~ Dick Lee - Richard A., Jr. Lee HYM Press Dick Lee - Richard A., Jr. Lee
Relationship Banking: Cross-selling the Bank's Products and Services to Mee ~ Dwight S. Ritter Irwin Professional (UK) Dwight S. Ritter
Everything Is Changing: New Ways to Gain Loyal Clients and Customers Quickly ~ John Lehman - David Bruns Zelda Wilde Publishing John Lehman - David Bruns
Service Strategy: Management moves for customer results. (Financial Times S ~ Jacques Horovitz Financial Times/ Prentice Hall Jacques Horovitz
Acquiring, Processing, and Deploying Voice of the Customer ~ M. Larry Shillito St Lucie Press M. Larry Shillito
Customer for Life: How to Turn That One-Time Buyer into a Lifetime Customer ~ Sewell - Brown Pocket Books Sewell - Brown
One: A Consumer Revolution for Business! ~ Stefan Engeseth Cyan Books Stefan Engeseth
Delighting Your Customers: Delivering Excellent Customer Service Without Br ~ Avril Owton A & C Black Publishers Ltd Avril Owton
Bag the Elephant ~ Steve Kaplan Workman Publishing Steve Kaplan
Are You Being Served Yet?: Customer Service Evolution ~ Ron Berger PublishAmerica Ron Berger
The Call Center Dictionary: The Complete Guide to Call Center and Help Desk ~ Madeline Bodin - Keith Dawson R & D Madeline Bodin - Keith Dawson
Building the Customer-centric Enterprise ~ Claudia Imhoff - Lisa Loftis - Jonathan G. Geiger John Wiley & Sons Claudia Imhoff - Lisa Loftis - J...
Planting Flowers, Pulling Weeds: Identifying Your Most Profitable Customers ~ Janet Rubio - Patrick Laughlin John Wiley & Sons Janet Rubio - Patrick Laughlin
Consumer Evolution: Nine Effective Strategies for Driving Business Growth ~ Charles Grantham - Judith Carr John Wiley & Sons Charles Grantham - Judith Carr
Infopartnering: The Ultimate Strategy for Achieving Efficient Consumer Resp ~ Andre J. Martin John Wiley & Sons Andre J. Martin
Sun Tzu Strategies for Marketing: 12 Essential Principles for Winning the W ~ Gerald A. Michaelson - Steven W. Michaelson McGraw-Hill Publishing Co. Gerald A. Michaelson - Steven...
Email Marketing ~ Jim Sterne - Anthony Priore John Wiley & Sons Jim Sterne - Anthony Priore
Building QoS into Distributed Systems: Fifth International Workshop on Qual ~ Kluwer Academic Publishers
The Real-Time Contact Center: Strategies, Tactics, and Technologies for Bui ~ Donna Fluss Amacom Donna Fluss
Customer Service and the Telephone (Business Skills Express) ~ Dennis Becker - Paula Borkum Becker Irwin Professional (USA) Dennis Becker - Paula Borkum Becker
Managing Key Clients ~ Kevin Walker - Cliff Ferguson - Paul Denvir Thomson Learning Kevin Walker - Cliff Ferguson - Paul De...
Durable Success: Empowered Management and Visionary Leadership ~ A. Ovy Lungu iUniverse.com A. Ovy Lungu
New Service Development and Innovation in the New Economy ~ Bo Edvardsson Studentlitteratur AB,Sweden Bo Edvardsson
The Service-dominant Logic of Marketing: Dialog, Debate, and Directions ~ Robert F. Lusch - Stephen L. Vargo M.E. Sharpe Robert F. Lusch - Stephen L. Vargo
The Handling Complaints Pocketbook (Management Pocketbooks) ~ Angelena Boden Management Pocketbooks Angelena Boden
Product Development for the Service Sector: Lessons from Market Leaders ~ Robert G. Cooper - Scott Edgett Perseus Books,U.S. Robert G. Cooper - Scott Edgett
Communication Customer Module 9 (Learner's Guide) (Communication 2000, Module 9) ~ Ait South-Western Educational Publishing Ait
Knock Your Socks Off Selling (Knock Your Socks Off) ~ Jeffrey Gitomer - Ron Zemke Amacom Jeffrey Gitomer - Ron Zemke
Beyond Customer Service: Keeping Customers for Life (50-minute Series) ~ Richard F. Gerson Crisp Publications Inc Richard F. Gerson
Customer Expectation Management: Success Without Exception ~ Terry Schurter - Steve Towers Meghan Kiffer Pr Terry Schurter - Steve Towers
Breakaway: Deliver Value to Your CustomersFast!: Deliver Value to Your Cust ~ Charles L. Fred Jossey Bass Charles L. Fred
Mystery Shopper's Manual 6th Edition ~ Cathy Stucker Special Interests Publishing Cathy Stucker
Competing ~ Michael E. Smith VDM Verlag Dr. Mueller e.K. Michael E. Smith
The Interdependence of Employee and Customer Satisfaction ~ Yasemin Mehmet VDM Verlag Dr. Mueller e.K. Yasemin Mehmet
Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nigh ~ Kristin Anderson - Ron Zemke Amacom Kristin Anderson - Ron Zemke
Meeting Customer Needs (CMI Open Learning Programme) ~ Ian Smith Butterworth-Heinemann Ian Smith
Fo